Report Export - Spreadsheet not working for one User: ECC6, SAPGUI710

Hi,
Our setup: SAP ECC6, Solaris10, Oracle 10g, SAPGUI Patch 9
Normal download like List ->export ->Local file is working
But when user click excel icon (list ->export->spreadsheet) it is not working and even it is not giving any error message.
Only one user ID we are getting problem, all other user ids are ok.
There is no issue with his work station or SAP GUI patch level as for other user id on his workstation export function is working fine. One more info with this problematic user id export function is not working in any workstation.
Any thing we need to do with user parameters/user settings or authorization????
Anyone faced this problem eralier . . .
Advance thanks

It is not hte problem with workstation, as for other user ids on his workstation working fine. Also with his user id on other machines also not working.
Regarding trace in ST01, how to switch the trace for other users as there is no user selection option???
Is it ok if I procedd as below:
1. ST01 -> Edit menu ->Write to database
2. Selected all trace components
2. General Filters ->under "Trace for User Only" I give this problematic user id.
3. From menu "Goto" ->"Save Trace file in" I give this user id, client and time
But I am getting following message when I click "Analysis"
No records that correspond to these search criteria found
regards

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Report Export - Spreadsheet not working for one User: ECC6, SAPGUI710

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