Report in Apple remote desktop

when i run a report in Apple remote desktop to get S/N and mac address most of my iMac and Mac mini come back with all the info i am after but some come back with bits or nothing at all i am able to remote login and control the mac's

Have you tried selecting the option for "rebuild data for report"?

Similar Messages

How do I search threads within a specific support community, i.e.. Apple Remote Desktop?

Very frustrated with new layout of discussion forums...
How do I search key words within threads within a specific support community?
For Example I want to search the phrase 'couldn't collect' within the Apple Remote Desktop community.

Thanks for your response. I'm well aware of the global search field.
My problem with that is if I search the term 'couldn't collect', (in reference to a very specific Error message generated while running a report via Apple Remote Desktop Task Server) I get a slew of useless hits that have either the words 'couldn't' and/or 'collect' or any variation of those words, such as 'collection'.
I'm looking for responses that are very specific to Apple Remote Desktop only. I don't have hours to weed through thousands of responses that have no bearing to that at all.
Searching within specific sub-communities was possible before this new layout. Whatever happened to the booelean searches and searching by phrases and the 'advanced' searches? Do they still exist?

IMac at work, iMac at home. (Latest Yosemite and Apple Remote Desktop updates installed) Need to work from home at night. I don't know how to set my permissions so that I can just control my iMac at work.

iMac at work, iMac at home. (Latest Yosemite and Apple Remote Desktop updates installed) Need to work from home at night. I don't know how to set my permissions so that I can just control my iMac at work.

If they have set up port forwarding for you already then that is different. In that case, then you could be experiencing the bug with the most recent release of ARD (3.7.2) and in particular ARD 3.7.2 and Yosemite ARD version 3.8 clients. It has been reported numerous times in the forums and to Apple that since 3.7.2, clients are frequently unavailable to connect to despite there being no network issue between the remote computer and client computer. I have not seen anyone report it who was working from outside the LAN to inside the LAN, but I have the same issue with a number of my own computers that are simply on a different subnet, so it stands rot reason that it would happen from a port forwarding location.
I am sometimes able to resolve the issue locally by SSH connecting into the client computer using Terminal on my admin machine and restarting or relaunching the ARD agent on the remote device, then trying to connect to it again after about 30 seconds.
The Terminal commands for this procedure are as follows, though you might need to include a port number from outside the LAN:
First:
ssh ipaddress -l adminusername
(example: ssh 192.168.1.1 -l macadmin)
Second:
sudo /System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/Resources/k ickstart -restart -agent
After that, waiting about 30 seconds and trying to observe or control usually works, though the computer may still fail to show an online or lit-up status indicator.

Apple Remote Desktop Setup for Exernal Networks

Hi there ,
i would like to setup apple remote desktop 3 in the office to control 6 Macs ( external Networks ) in 6 different places via Internet .
Do i need to buy a server or would it be enough to buy a Mac Pro - which setup would i need .
stefan

A server will do nothing for you, since ARD isn't a server-based application, per se. You can run a copy of ARD as a task server for a few functions (report gathering and software updates is about it), but that doesn't require Mac OS X Server or even a very fast Mac, just a second copy of ARD.

Apple Remote Desktop Toolbar Icons Missing

http://gallery.me.com/paulhaberle#100006
I have Apple Remote Desktop under OS 10.6.6.
I recently reinstalled it because I stopped getting report data from my workstations.
But now the ARD toolbar is missing icons.
How do I get them back without damaging my ARD database?
I can still use ARD okay and I am getting my report data but it's an aesthetic thing.
I have attached a link to a photo to show you what I see.
My worry is that if I reinstall Apple Remote Desktop again, the database repsonsible for the data reporting will be lost.
Thanks for your help in advance.
Paul

Thank you Brian for the reply.
However when I see the Customize Toolbar options, I see missing icons there too. The options to display Text or Icons or Small Icons or Icons with Text makes no difference.
It looks like Apple Remote Desktop is missing the resources containing the icons.
My present Toolbar has a mixture of text and icons with text showing.
My Dock shows ARD as a white application icon, not the usual binoculars with Desktop.
I am running ARD v. 3.4.

Apple Remote Desktop CANNOT observe/control/curtain 30" Cinema Display

Apple Remote Desktop CANNOT observe/control/curtain 30" Cinema Display. All my other pc's (G4, G3, titanium, 17" Powerbooks and Macbooks) can be observed, using identical settings. i figured out that it may be the graphics card while trying to Microsoft Remote Desktop Connect to the Macbook running XP, the system crashed due to the (well known as really bad) ATI mobility XP drivers provided by bootcamp. So i quess the problem is the dual link in my G5 running on the 30". All the other remote desktop commands run fully ok. i just cannot get visual feed.
Any thoughts??
Thank you all in advance
Dual G5, Dual G4, G3, 15" titanium, 17" Powerbook, 17" Macbook Mac OS X (10.4.7)

I've had this problem, too, recently. I have two G5s running 30" displays, I'll describe my situation - it may come down to your video card.
When I try to connect to one of the G5/30" on my network (a PowerMac 7,2, 512MB, running a GeForce6800 Ultra), it sporadically gives me the same non-visual problem you're having. But every now and then, I can connect, and can't figure out why. A lot of times in the ARD multi-observe window, it reports that this machine is maxing out the memory (98.7%, putting it in the red)
However, when I try to connect to another G5/30" on the network (a PowerMac 7,3, 512MB running an ATI Radeon 800 XT), I DO get a visual.
Maybe others know of known deficiencies in ARD/NVidia connections? Or maybe it has to do with the paltry RAM in the machine?
Mark

Apple Remote Desktop 3.4 issue

Hi there,
In Apple Remote Desktop 3.4 server I added a client computer by doing a scan by IP. Once the computer was added to a group I was able to take remote control, however after a few minutes I noticed the ARD console was having issues authenticating to it (Even though I authenticated properly to get the machine in ard). The ARD console was reporting that the computer was offline, but I was still able to observe and take control of the machine.
I then noticed that the MAC address was the incorrect address. It was displaying another computer mac address that is on campus.
My question: is ARD getting the Ethernet ID/MAC address from DHCP? WINS? DNS? Open Directory? LDAP? or from the client it's self? or do I have corruption in my ARD database?
I am seeing this on a hand full of computers around campus (out of 500+ computers)
(If I remove the client - the same thing occurs)

Yes I've tried to ping the IP address and I get a reply.
I've just discovered this morning that the issue appears to be with Apple remote desktop.
The issue came up again this morning...I ended up shutdown ARD completely then loaded it back up, and guess what! The MAC address was showing up properly. I've discovered this is working for SOME of my issues. For the ones that weren't displaying properly I deleted the computer account out of ARD and then manually added the computer though a scanner import via single network address. The scanner finds the computer and it displays the correct Ethernet ID.
So I’m guessing there is a bug with ARD and its mixing up/displaying the wrong Ethernet ID of some machines....
Q

Apple Remote Desktop version 3.5.1. to version 3.5.2

I originally purchased Apple Remote Desktop version 3.5.1 from the App Store. Apparently Apple Remote Desktop version 3.5.2 has been released. Guess what??? The App Store does not have the update for version 3.5.2. I downloaded the update from the Apple Support Downloads page and installed. Guess what??? Apple Remote Desktop is still at version 3.5.1.
I originally recommended to my mother to purchase a MacBook Pro and I could remote to her computer to undo anything that she has done...laugh. At almost 70 years old, it's a challenge... I was able to remote to her computer for a while and now can't. I guess version 3.5.2 was supposed to fix this issue. She has ARD version 3.5.2 on her computer. We both have Lion version 10.7.3 installed as well.
How am I supposed to get the update for verson 3.5.2 installed? Why doesn't the App Store have the update? Am I not doing something correctly?
Any suggestions would be helpful and I thank you in advance.

If your mom had any kind of issue with her internert connection, Her ISP might have her reset the modem. Some times a power outage can cause a modem to revert to default settings. And any time it a modem is reset to defaults the modem has to be re-configured for ARD.
ARDAgent is the OS built-in tool for remote viewing / controlling the screen. If you want to SSH in, you need enable remote Management Login on your moms computer. (it's in system prefrences, sharing) If you do SSH, ARDAgent can be access from the command line to start/stop/restart and reconfigure ARDAgent. But just like ARD, you need the right ports open on your moms firewall/router to make the connection.
You could check to make sure the firewall is off on your moms computer. (system prefrences, securty, firewall tab) you could have her uncheck Remote Management and recheck it to restart the ARDAgent service. (system prefrences, sharing)
If your moms IP address changes frequently. You could look into a subscription service like DYNdns. It requires software on your moms computer, but basicaly it report to the DYNdns server what ever your mom's current IP address is. And in turn give you a DNS address you can use to contact your moms firewall. some thing like mom.dyndns.com. Even with DYNdns, you may find you need to delete and re-add your moms computer from ARD to connect.
logmein dosen't require DYNdns or port configuration. Because it reports into the logmein servers so there no ports need to be opened.
If you talk to your moms ISP. They would need to open the ports 5900 for UDP and TCP. Along with 3283 for UDP and TCP. MAlong with 22 for TCP (SSH and file transfer). And of corse when they open the ports they need to route to your moms computer consistently.
I'm surprised they would help you with this. I don't think my ISP would be as acomidating.

Apple Remote Desktop - Using it with a dynamic IP Address

Hello.
I'd like to use Apple Remote Desktop on a computer that has a dynamic IP. That makes it pretty hard to access the computer if the IP changes.
I remember that Timbuktu had a "find the computer" feature that would let you register an e-mail address and attach it to a computer running their software. you could use timbuktu to find the e-mail address, and their server would attach it the the machine's IP, and you'd always connect.
Does Apple Remote Access have any feature like this? If not, is there any way to access a machine when the IP changes periodically?
Thanks,
---------------S

Hi Steve
I've always used the free DynDNS service, coupled with DynDNS Updater software on the computer you want to access. The software reports to the service when its IP changes, and the service gives you a fixed domain name such as mycomputer.dyndns.org, which you can then use from ARD.
Matt

How to configure apple remote desktop to work on 3g instead of wifi

Hello,
Can ARD be used with 3g to access my iMac from my macbook?
If it can be done, could someone please help with info on how to do this or set it up?
Thanks a lot..

when you use ARD at home can it wake the iMac from sleep?
What do you have the DLINK DIR-615 plugged into? (dsl modem, cable modem, extra)
So there are a couple ways to connect to a computer behind a router such as the dlink. One option is you configure the iMac to be the DMZ. The nice thing about this is you don't have to configure any ports. the bad thing about this, is any service your hosting on the mac is internet excess-able. the 2nd option is to configure specific ports on your router to be sent to the iMac. This give you more control over what services are access-able on the iMac over the internet; but it's also more work to setup.
Here is the manual for DLINK DIR-615,
page 32 explains how to setup a DMZ.
pages 27 and 28 explains how to setup "port forwarding."
Well known TCP and UDP ports used by Apple software products. if you chose the port forwarding, you'll probable need to use this document to figure out what ports you need to open. Here are some of the ports you would probable need to open. there would probable be other ports as well.
3031
TCP/UDP
Remote AppleEvents
eppc
Program Linking, Remote Apple Events
3283
TCP/UDP
Net Assistant
net-assistant
Apple Remote Desktop 2.0 or later (Reporting feature)
5900
TCP
Virtual Network Computing (VNC)
(Unregistered Use)
vnc-server
Apple Remote Desktop 2.0 or later (Observe/Control feature)
Screen Sharing (Mac OS X 10.5 or later)
5988
TCP
WBEM HTTP
wbem-http
Apple Remote Desktop 2.x (see http://www.dmtf.org/about/faq/wbem)
I'm not sure if the time capsule will be able to wake the computer over the internet; because it's not the router. the DLINK is.
Keep in mind, that even if you do configure your mac to be reach-able over the internet. Most internet connections change IP address. That's call DHCP. in short it's like trying to reach some one who hangs around different pay phones, but doesn't have a cell phone. In short, you can't really reliably get ahold of such a person.
If you call your internet provider they can tell you if your internet connection is static or DHCP.
If it is, there are things you can setup to bridge the gap between static and DHCP. That's called dynamic DNS, But ones you look at the cost of such a service; your probable going to find logmein cheaper, and an easier to configure solution. Because you don't have to mess around with your router, or configure port forwarding, or mess around with dynamic DNS.
You might even find out to run dynamic DNS your going to have to have your iMac always turn on any way. It's not that hard to configure your imac to be on, but have the screen off.
good luck
-TT

Is there a way to open the mic using apple remote desktop

Is there a way to open the mircophone channel using Apple Remote Desktop so I can listen on anything thats happening at my computer at home? If not is there another software that would work?
Also is there a way to use apple's software to control and watch a PC?

Is there a way to open the mircophone channel using Apple Remote Desktop so I can listen on anything thats happening at my computer at home? If not is there another software that would work?
You would have to launch software that would accept audio from the microphone and transmit it to you in some fashion. ARD does not transmit audio itself. Another remote control solution such as Timbuktu might transmit audio, so you could look into that, perhaps.
Also is there a way to use apple's software to control and watch a PC?
You can install a VNC server on the PC and ARD can then take control of the system. It can be tricky to find a VNC system that will work with ARD, though, so search this forum for "VNC" for possible options. One of the applications that support Microsoft's remote desktop architecture such as their own Remote Desktop Connection Client for Mac or iTap Mobile RDP will probably work better, though.
Regards.

Why is it not possible to install apple remote desktop (from appstore bought earlier) on my new imac 21?

why is it not possible to install apple remote desktop (from appstore bought earlier) on my new imac 21?

hello Dahveed, thanks for your reply, i solved it with the help of the migration assistant from another mac - now it works (but before as more info: for my new imac it was not possible to install apple remote desktop from appstore (the install-button not available, the same as installed already...) - and i don't know why...? - is it possible that the reason is the number of owned macs?)

Can't get Apple Remote Desktop to work

I cannot get apple remote desktop to recognize my lab computers. It only recognizes one in there and all the info is the same on the others. It sees them but it says they are offline when I have them all on and ready. I did an update to make sure they were up to speed. I am running ARD 3.5.2 on mine and 3.5.2 on the snow leopard macs and there are some just leopard macs in there running 3.4.
Thank you in advance.

Sorry, but no, ARD does not have a "remote printing" feature. You can use ARD to copy a file to a remote Mac and than take control of that Mac to print the document, but you cannot print directly to the remote Mac (unless someone else here knows a trick I've not discovered).
Depending on how your wife's company has things set up in their connection to the Internet, she may be able to just set up printer sharing on the work computer and print directly without needing ARD at all. A utility such as Slink may make that easier:
http://slinkware.com/
I use Slink and it works quite well.
Regards.

Apple Remote Desktop 3.7.1 lag problem

Hello,
Since updating to Apple Remote Desktop 3.7.0, I have had this problem. I just updated to 3.7.1 and the problem is still occuring.
I am using RealVNC Viewer 5.0.6 Windows 64bit on a Windows 7 machine to connect to my Mac through Apple Remote Desktop VNC.
It's tricky to describe the problem, but I'll do my best:
Remote desktop is quick and responsive (I'm using it over an internal network)... Except for the last frame of any sequence of frames. For example, if I scroll a window quickly, the intermediate frames showing the scrolling come through quickly... But the last frame that my screen settles on takes up to a full second before it comes through.
You can reproduce this problem most easily by opening up a terminal, typing a command, then pressing return. Or, press return multiple times in rapid succession: The first few returns come through fast, but the last one always comes through slow, up to a full second later.
I never had this problem before the 3.7.0 update. Any progress on fixing this issue?
Thanks,
Allen

I agree the new Remote Desktop 3.7.1 is very laggy. All my machine are up to date with patch, same issue..
Gary

How can I remotely access my computer from a different location on Apple Remote Desktop?

I downloaded Apple Remote Desktop and am trying to access our computer at our church that is in the auditorium and work on slides for ProPresenter from my office which is on a different network. The Mac Pro, which is in the auditorium, is connected to a Netgear wireless router. I would also want to be able to have access to observe and control the screen on the Mac Pro whether I am in my office or at my house. I have tried everything from going to portforward.com, followed those instructions, did port forwarding, used ipchicken.com to get my external IP and made sure that the Mac Pro had a static internal IP address and made sure the computer had access for remote management. Any help to resolve this issue would be greatly appreciated! Works fine when it is on the same wireless network, but I need access being on a different wireless network. Thanks!

Hi austinmac14,
So the steps listed bellow assume some things. They assume that the Airport Extreme Router your configuring is connected directly to the internet connection. And that the Airport Extreme is the only router between your computers and the internet.
That means we're talking about say a DSL modem plugged directly into the Airport Extreme, or a cable modem. in ether case, this assumes that said modem, is not acting as an internet router.
If your modem has multiple ethernet ports on it, or has a little antenna sticking out of it, then your modem is probable also a router, and these steps listed bellow will probable not work.
Also these steps are so one person, can connect to one computer at your work.
Open Airport Utility:
go to the dock
Click on the finder
go to the menu bar
Click on the "Go" menu
Chose "Utilities" from the "Go" Menu
double Click on "AirPort Utility"
Access the Base Station:
Double Click on your Airport Extreme BaseStation that is your internet connection router.
a new window should pop up with your Airport Base Station as the Window Name
Configure Static Address for the computer you want to connect to via ARD:
Click on the internet Icon from the toolbar
Click on the "DHCP" tab
For "DHCP Reservations:" Click on the "+" button
For the "Description" put "ARD"
For "Reserve Address by:" set "DHCP Client ID"
Click the "Continue" button
For "DHCP Client ID:" set "ARD"
write down the number in "IPv4" address field
Click the "Done" Button
Configure routing to ARD computer:
Click on the "Advanced" icon from the tool bar.
Click on the "Port Mapping" tab
Click on the "+" button
for "Service:" Chose "Apple Remote Desktop"
for "Private IP Address:" copy the exact IP address you wrote down in step "3. 8)"
Click the "Continue" button
Click the "Done" button
Click the "+" button
For the pulldown menu "Service:" Chose "Remote Apple Events"
for "Private IP Address:" copy the exact IP address you wrote down in step "3. 8."
Click the "Continue" button
Click the "Done" button
Click the "+" button
For the pulldown menu "Service:" Chose "Remote Login - SSH"
for "Private IP Address:" copy the exact IP address you wrote down in step "3. 8."
Click the "Continue" button
Click the "Done" button
Click the "Update" button.
wait for the Airport Extreme to update, and for your computer to reconnect to the airport extreme. (make sure you can load and browse websites.)
Configure the ARD computer to use the correct IP address:
Go to the computer you want to be able to remotely connect to
On that computer, Go to the menu bar
Chose the "Apple" menu bar
Chose "System Preferences…"
Click on the "Show All" button
Click on the "Network" icon
For the active network connection, (the connection on the left side with the green dot), click on it
Clock on the "Advanced…" button
Click on the "TCP/IP" tab
for the "DHCP Cient ID: field put "ARD".
Click the "OK" button
Click the "Apply" buttonNOTE: Under "Status" you should see "(connection name) is connected to (airport base station name) and has the IP address (IP address)." the "(IP address)" address displayed should match the IP address you wrote down in step "3. 8."
Find out what your public internet IP address is.
On the computer you wish to connect to over the internet, gotohttp://whatismyipaddress.com/
when the web page loads, you should see "IP Information:" fallow by a number like 192.168.0.1, write down what ever number it is.
At this point you should be able to connect to the computer remotely
connect to the internet from another location.
open Apple Remote Desktop
go to the file menu
chose connect to computer using ip address
set the address to the address to the IP address you wrote down for step 6. 2.
use the same password as you used to connect to the computer at work using ARD.
So here the catch. If your router gets reset... well then your going to have to configure it again. Also all the same rules you have to connect to the computer at work, also apply to connecting to the computer from over the local network. That means your computer need to be on or sleeping. And if it's sleeping it need to be configure to wake for network access.
Also some network connections change. When it comes to internet connections, some connections are static IP, while other connections are DHCP. If your connection is static... great! if it's DHCP, your address may change. If it dose.. well then your ability to connect will break. And then you'd have to do step 6 & 7 again.
Of corse there are ways around this. But that's kind of another conversation.
Some internet locations may block your ability to connect to your computer at work. This is very common at schools, and companies. Basically any place that tries to control your ability to browse the internet, may block remote access to computers; because a remote computer would completely by pass their web filter.
ALSO there is an easier option. As far as setup. There are programs designed to make remotely accessing your mac as easy as possible. For instance there is LogMeIn or Slack. With both of these programs, it's simple. make sure your computer is always on. Then install the software. Create an account with the service. And then you can connect to the computer almost any where by going to their website.
This option requires no router configuration. It handles DHCP. It's designed to work in as many locations as possible.

Report in Apple remote desktop

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