Report on Customer contact history

Our business has requested for a report on Collection specialist's call history. In other words, when a specialist enters the customer contact information after exiting the process receivables screen it needs to appear in this report.The idea is to monitor the activity of the Collection specialist. To me, it seemed liked a very generic request and was wondering if there was any standard report for this. I know we can build a custom report off of the underlying tables but just thought of checking with this group.

There are reports/ queries available via SAP BI
No standard reports in SAP ECC

Similar Messages

Query On Report: s_alr_87012177-Customer Payment History

Hi Folks,
Does the report: s_alr_87012177 picks the document type: TB(Treas Bank Statement).
And also let us know which document types the report picks.
Thanks,
Vinay

Hi,
I would like to know the logic behind report s_alr_87012177 adn eventually to bridge it with FBL5N:
1. "Arrears after net due date" for which types of documents are considered for the calculation?
2. How "Payments with cash discount" is being calculated?
My main purpose is to have a good estimation of what are the actual payment terms a customer uses for a particular period, so that I can compare with its contractual payment terms.
Thank you a lot,
Adriana

Customer Contact info report

Hi All
I need to write a crystal report showing customer contact info showing :
Physical Address
Postal Address
Contact Person
Contact Numbers
And also be able to filter the report by Sales Person.
I want it to display in an envelope address kind of format where you can have 2 or 3 customer contact info in three columns compared to having them in a landscape format with info displaying from left to right.
If there are sample reports available that will help
Rgds
Bongani

Hi All
I need to write a crystal report showing customer contact info showing :
Physical Address
Postal Address
Contact Person
Contact Numbers
And also be able to filter the report by Sales Person.
I want it to display in an envelope address kind of format where you can have 2 or 3 customer contact info in three columns compared to having them in a landscape format with info displaying from left to right.
If there are sample reports available that will help
Rgds
Bongani

FD32 Customer payment history displays no data

Dear All
I have activated the Customer payment history in Customer master data however when i look into the reports of
customer payment history in FD32 and S_ALR_87012177 it displays no data
Also for some customers the balances are different than what i see in the customer balances in FBL5N
Can any one tell me what is the reason for no data coming in the Report and differences in the Customer payments
Thanks

Hello Colleague;
                                                                                Please refer to SAP Note 23850:
The payment history is updated if
o the update is activated for the customer (select KNB1-XZVER)
o the posting keys is selected as relevant for payment (OB41)
If the update was not carried out, there is no program for thesubsequent creation of the data.
I hope this information can clarify your issue.
Regards
Ruy Castro

Report for "record payment history" for customer ?

Report for "record payment history" for customer ?
Please send it.

Dear Goutam
Through <b>FBL5N</b>, you have to select "<b>Cleared items</b>" with "from to date" and execute.
You will get a list which can then be downloaded as excel by selecting "List" on top left followed by "export" and "spreadsheet".
Thanks
G. Lakshmipathi

Customer Payment history S_ALR_87012177 Report

Hello
I would like to track customer payment history in SAP (checked off payment history record field in customer master).
Is it possible to run a program so the system will record already posted transactions?
My goal is to be able to use report S_ALR_87012177 so I can see past history.
Thanks
Ken

Sorry, I though my question was clear.
I want to use the customer payment history report (S_ALR_87012177) but currently, no data is appearing because the record payment history indicator in the customer master had not been set. I went ahead and ticked this off.
Now that the record payment history indicator is ticked off, the payment information is visible in the Customer payment history report for newly posted transactions.
My question is, is there a program I can run so I can also capture the prior payment transactions?
I want to be able to see the ENTIRE payment history from when we went live (not from the date I ticked off the irecord payment history indicator)
Thanks
Ken

Customer payment history in CM report

Hi,
does anyone know the extent of customer payment history included in the CM report, provided that the customer is marked for "Record payment history"? Is it a certain number of months or a certain number of payments? Can you change it to a different number of months/payments for one company code?
Thanks,
Monica

Hi SDNer,
in my case I have 10 payments and 63 invoices (the clearing document is the same for all 73 documents).
One of 10 payments is linked to 6 invoices (I gather it from the text field SGTXT), so BSAD-REBZG of the payment contain only one invoice number, not 6.
Furthermore, I have invoices paid by more than one payment (partial payments) so I'm unable to reconstruct the story.
Do you have any other suggestions to solve my problem?
Thnx
Mass

Report for listing contact person with customer

Hello,
we use the tables adrc, adrp, kna1, knvv and now I want to know if somebody has a ready report, where I can put the country-id in (f.e. 'it') , so that this reports lists all contact persons with their customer and their adress.
Does anybody such a report ?
Thanks
Gerd

again

How to update Activity of Customer/Contact

Hi All..
I am Abap Consultant and i need develop a report to Update Activity for customer/contact using bapi FM.
can you please tell me what is Activity of customer ? is it similar like Partner Functions?? where we menstioned this PF for a perticular Customer? any t code to change this partner function for a customer? is it my changes are update the table KNVP (customer Partner function table)?....
any bapi function module is there to change/update the activity of customer?
thank you in advance,
Madhu.

bapi function module is there to change/update the activity of customer?
Edited by: madhubabu rao on Jan 29, 2009 12:13 PM

Customer contact and business activity

Hi,
I have a requirement , When we create a Business activity in CRM that should should create and maintain in ISU( R3) as Customer contact with the same number range ..
Like wise if I create a customer contact in ISU that should create in CRM as Business contact with same number range..
Please suggest me what all the customizations required for this ?
Thanks & Regards,
Rahul D

Hi Shaughterdm,
Welcome to Numbers discussions.
When spreadsheets first appeared, I'm going back to the original Lotus 123, they were used by many folks and organizations as flat file databases so the short answer is yes you could do it.
After reading your request a better answer would be to look at a relational database such as File Maker Pro and their new Beneto perhaps. Of course it depends on your needs, type of data recorded etc. Based on your reporting desires personally I'd lean towards database not a spreadsheet.
Do evaluate your needs, what you want out of your data now and down the road. I wouldn't want to start with a spreadsheet then realize months, years later it should have been in a database—been there done that got that tee shirt and scars. I've worked with many that this happened to. UGH!
I'm sure others will jump in here with other more helpful suggestions.
Sincerely,
RicD

Customer Payment History

We need to use a report similar to "Customer payment history", whith reference between customer invoice and payment of it, because we need to know the days between this events.
Using standard SAP, Do you know a report for this funtionality?
Thanks on advance.
R.Lena

Try S_ALR_87012167 - Accounts Receivable Information System. Then pick the report you want. Try the DSO report. At the summary double click to get DSO by customer. The following reports types are available;
Due date analysis
Payment history
Overdue items
DSO analysis
Terms offered / terms taken
pls assign points to say thanks.

Customer Payament History

Hi Gurus,
I want to use the customer payment history report (S_ALR_87012177) but currently, no data is appearing because the record payment history indicator in the customer master had not been set. I went ahead and ticked this off.
Now that the record payment history indicator is ticked off, the payment information is visible in the Customer payment history report for newly posted transactions.
My question is, is there a program I can run so I can also capture the prior payment transactions?
I want to be able to see the ENTIRE payment history from when we went live (not from the date I ticked off the irecord payment history indicator)
Thanks,
Chandrababu.B

ID for mainly non-military use
Both indicators are relevant to the respective legally required control
     checks:
o   Civil use
o   Military use
Example
According to EU (Dual-Use-Regulation) or US law (Export Administration
     Regulations E.A.R.) from 01.11.1996, the use of the final product will
     be of decisive importance in checking and determining the appropriate
     license.
Check the field status of the account groups of the vendor, hope you might not have suppressed them.

Customer Payment History with days

Hi is there any std t code for customer payment history whcih shows after how many days the customer has paid his dues...!? S_ALR_87012177 provides the same but I need a report in teh following way
as per Account Group
Regards,
AJ

Hi ,
For that better to go SAP Query.
Regards
Surya

Customer payment history record error

Hi
I have a query related to the customer payment history record.
Actually in customer master data I have not click in payment history record check box field, thats why system not calculated customer payment history in report S_ALR_87012177 and table KNB4. But after when i click on payment history recor , then when I create a invoice and payment system calculate the data in customer payment history record.and table.
My query is How to display the data in payment history reocrd which was enetered before the before the check box payment history was enable in customer master
Please advise
Stop Cross-Posting

Hi,
Customer payment history record is not getting displayed. We have selected payment history check box in customer master, but payment records prior to enabling customer history check box are not getting displayed.
Is there a way to display customer payment history records prior to enabling customer payment history check box in customer master

Email customer relationship history

Hi Folks,
We've got email configured for Cisco Agent Desktop and UCCX but have questions from business units that we are struggling to come up with answers for. Staff want to know if they use CAD for email in email CSQs, how they can refer to previous contact history with the customer. It's one thing to have queries come in via email and to resopnd to those question - answer style, but how are people managing circumstances where the customer responds to a reply and the response gets queued to another agent? How can our agents review the email conversation a customer may have had with another agent?
Or is it that email via UCCX is only suited for single question single answer scenarios?

Finesse has been in use with UCCE for a few years now so you can see it if you ask Google nicely. This is why there are ecosystem partners who already have solutions in place before CCX 10.0 even came out: we're reusing existing code. This is the same strategy with CUIC starting in 9.0.
Here's a demo video: http://videolounge.cisco.com/video/Products/Collaboration/Cisco-Finesse-Software-Demonstration/Products/Collaboration/2516140689001/
Data sheet:
http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps11324/datasheet-c78-729940.html
OpenSocial is a container-based browser framework with snapin widgets, some pre-built by Cisco, some custom-built by customers/partners. If you don't like what Cisco provides you can replace the widget with your own. All of the Cisco built widgets use standard HTTP REST calls so you can replicate their functionality in whatever you build.
Please remember to rate helpful responses and identify helpful or correct answers.

Report on Customer contact history

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