Report serial number printed and serial number detected do not match

The serial number provided by the Printer Status Report and the serial number provided by the "Auto Scan and Find" feature off the web site do not match where the scan detected one removed the last 4 characters. Is this known to the firmware folks that generate the report?  Firmware version = ELM1CN1320AR for an HP Photosmart 7520 series.

Hi depineault,
Yes, HP is aware of this. If ever call HP or want to check your warranty online, you would need to use the 10 digit serial number not the 14 digits. If you look on the back of the printer you would see a sticker with the 10 digit number there too.
Check your product warranty
Is there a reason you were looking for the serial number? Is there something I can help you with?
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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