Report Server report process hangs during formatting reports

We are using Forms and Reports services stand alone.
I am printing 2000 reports every day, 5% reports hangs during formatting pages, or at any page number while formatting. Has anybody seen this problem and what was the fix. I am seriously thinking to change the report server and move to crystal reports.

I am able to run request using Reports service. So this problem may be a setup issue.
1) Ensure that in $OH\network\admin\tnsnames.ora you have the TNS entry fo the DB connection
mydb, mydb.com =
(DESCRIPTION =
(ADDRESS_LIST =
(ADDRESS = (PROTOCOL = TCP)(HOST = fullHostName)(PORT = 1521))
(CONNECT_DATA =
(SERVICE_NAME = service_name)
If you have multiple Oracle Homes in the same machine please see that you have added tns entry to correct oracle home
2) Set the logon user for the service . Please follow the steps given below.
* On the machine that hosts the Reports Server, choose
Start > Settings > Control Panel
and double-click Services in the Control Panel folder.
* In the Services dialog box, choose "OracleORACLE_HOME_NAMEReports[repserver]", where ORACLE_HOME_NAME is the home name of the Reports Server and repserver is the name of the Reports Server instance. The value of ORACLE_HOME_NAME you can see in registry .
HKLM->SOFTWARE\Oracle\Home<x> -->ORACLE_HOME_NAME
* Click Startup. The Services dialog window displays.
* In the Services dialog window, select "This Account" in the" Log On As" section, and select an operating system user name and password. This specifies the user account under which the server process is run. The user running the Reports Server service must have access to anything the server may need.
3) If these do not solve the issue, please turn ON reports tracing, restart service and post the exception/errors you see in log file here. Also please post the full request URL here.
To turn ON tracing in $OH\reports\conf\<serverName.conf> , uncomment the trace element.
The logs can be seen in $OH\reports\logs\server_name.trc and server_name-rwEng.trc
Workaround
4) Till the setup issue with windows service is identified, you can workaround the issue by starting server as a standalone executable. For that give ,
rwserver server=server_name
Thanks
The Oracle Reports Team

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