Report sharing problem - Help!

Question

I have developed a CR XI report template linked to a Salesforce database. Runs fine. I sent a copy of the .rpt file to a colleague who is using the same version of CR XI (both copies are legal and registered). When she tries to open the .rpt file, she receives an error message saying that CR doesn't recognize the file format. We've tried several times. I sent her a blank non-SF .rpt file ... same problem. She sent me a blank non-SF linked template from her system. I can open it just fine, but if I make ANY changes and return it, she gets the same error message whether she's linked to SF or not.
Product Version: 11.5.8.826
What's the cause? We need to be able to share report templates smoothly and I assume that this is possible 'cause it appears to work in one direction.
Thanks,
Mark

Answer 1

Not sure if this will help you, but I had a similar issue and wanted to post my solution somewhere on these forums for others to reference.
My PC with iTunes has the my entire music library and I was trying to share it to my Mac Mini wirelessly, and couldn't get it to connect. The Mac could see the PC listed under the Shared section, but I would always get the error you received.
Here's what I did: I went to the Disk Utility (under /Applications/Utilities/Disk Utility
I then clicked on my hard drive, and under First Aid, selected 'Verify Disk Permissions'. I noticed that a couple of files with the word iTunes in the name were not correct - I ran the 'Repair Disk Permissions', opened iTunes, and sharing worked immediately.
I hope someone else can benefit from this....
Scott
Mac Mini - Core Duo Mac OS X (10.4.10)