Report showing strange characters

Hello,
If i am entering inverted single or double quotes through the User interface, they are visible in the application but when i view this in Oracle report, it is not able to recognize these characters and showing them as inverted question mark signs.
For example if i enter "information" (note that the quotes are inverted if i copy from microsoft word), it is coming as ¿information¿ in the report. Please help in handling this
Thanks in Advance

Do you really need in your report those "smart" quotes the Work supplies? Can you go with just regular straight quotes? If so, you can get rid of the smart quotes before copying to the report. Here is what MS Word help says about it:
Change curly quotes to straight quotes and vice versa
Microsoft Word automatically changes straight quotation marks ( ' or " ) to curly (smart or typographer's) quotes ("or") as you type.
To turn this feature on or off:
1. On the Tools menu, click AutoCorrect Options, and then click the AutoFormat As You Type tab.
2. Under Replace as you type, select or clear the "Straight quotes" with "smart quotes" check box.
Note You can find and replace all instances of single or double curly quotes with straight quotes in your document. To do this, clear the "Straight quotes" with "smart quotes" check box on the AutoFormat As You Type tab. On the Edit menu, click Replace. In both the Find what and Replace with boxes, type ' or ", and then click Find Next or Replace All.
To replace all straight quotes with curly quotes, select the "Straight quotes" with "smart quotes" check box, and repeat the find and replace procedure.

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