Reporter & Customer field empty in solman 7.1 incident created by crmwebui directly issue

Hi All,
We are running SAP SM 7.1 SPS04. Incident Management (CRMWebui based) is setup. Everything works well (e.g. Reporter/Customer fields gets filled automatically) if incident is created from satellite system or from solution manager workcenter. However , If incident is directly created from CRMWebui screen i.e. Create>Incident .....fields 'Reporter' and 'Customer' are blank and not getting determined automatically.
Is this an issue or some other adjustment (other than mantaining sold-to-party in IB52>Goto>Partner or adding BP to contact relationship) which needs to be done.
Please share your thoughts o this if any !!!
Thanks & Regards,
Rupesh

Hi All,
To update on this i realized while creating an incident in CRMWebui screen directly.. if ibase field value is assigned then 'Customer' field gets determined automatically (based on ib52>Partner> sold-to-party). Thus, succeeded in auto 'Customer' field determination.
However, issue of not getting 'Reporter' is till there.
Thanks & Regards,
Rupesh

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Reporter & Customer field empty in solman 7.1 incident created by crmwebui directly issue

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