Reporting a bug benefits Adobe as it should, but there isn't any actual help for customers.

After numerous attempts to get through to support, I actually ftp'd a Muse file to Muse support to demonstrate the problem. After testing herself she says:: "This is a bug" It came with a Muse update. Software releases are clearly not beta tested. You the customer are the beta tester. In this case my websites were all ruined during the conversion process. Functions such as the bevel effect, fail with the update, and a master page does not transfer acdurately to multiple pages within the site. This is major error. I found a work around, but I had to rebuild each and every page of each and every website. Thank you Adobe. What's ironic is I paid them to do this to my business. I paid them to frustrate my clients.
See response below.
From: [email protected]
To: [email protected]
Hi Paul,
Regarding our conversation, the issue has been lodged as a bug with bug # 3942664. The dev teams are testing it.
As of now, you may have to use the work around to copy and paste in place. I apologize for this inconvenience.
Regards,
Neha

Not really a correct answer. If the software is tested very well, then why would you want me to consider joining Muse Prerelease? This would be a time consuming job with no pay correct? Not ever free Creative Cloud? Is that not so?
Trying to follow your logic here. Either you need more help to test, because testing isn't good enough or everything is just fine and new release don't harm customer's businesses. It's one or the other.
Testing isn't good enough and "very well" is a poor and incorrect description. Don't you think?
Paul Russell

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