Reporting a fault

It seems even more difficult to talk to someone re problems with a phone line, when you do eventually get through the maze of options, make sure you remember them all or you could find yourself down the wrong rabbit hole. However, once successfully through to a person, it seems that the problem is for you to fix by doing all sorts of technical things - why do I pay so much money to BT every month, it's certainly not for the quick and effective service. Since agreeing to send an engineer I have bent sent repeated texts suggesting that I fix the fault
Solved!
Go to Solution.

They are asking you to do some checks to ensure that the problem is not on your side of the Master socket. If it is on your side , extensions, filters, handset etc the you would be liable for a hefty charge. Then you would start complaining about it.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Similar Messages

How do I report a fault if my phone is not working...

How do I report a fault if my land line phone is not working? The BT website seems to assume that at the very least the broadband line is working but this is often not the case. Please could you make it crystal clear what phone number to call to report a fault? (e.g. if calling from a friend's phone or a mobile).

Cal 0800 800 151 from another phone, or From a mobile: 0330 123 4151
But first do these tests here http://bt.custhelp.com/app/answers/detail/a_id/9812/c/345,353
You can report the fault online at https://www.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=2&s_cid=con_FURL_faults
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Can you report a fault based on errors ?

I seem to have a lot of errors on my broadband line and I was expecting a speed increase when I 'upgraded' to the up nto 20Mbps service but the sync speed has actually dropped slightly. I have used the test socket etc and checked out all internal wiring. The line seems to be noise free having done a quiet line test. It seems very intermittent - the errors come in bursts so I guess I could have missed 'noise'.
The question is can I report a fault based on the errors shown on the router and perhaps more importantly will BT do anything about it?
Any advice /comments welcome
Thanks
Banz
my stats :-
Line state
Connection time
2 days, 18:30:31
Downstream
6,223 Kbps
Upstream
1,091 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
12.8 dB / 6.1 dB
Line attenuation (Down/Up)
40.3 dB / 21.6 dB
Output power (Down/Up)
9.8 dBm / 1.6 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
1032 / 0
HEC Errors (Down/Up)
3071 / 0
Error Seconds (Local/Remote)
642 / 0
Solved!
Go to Solution.

banz wrote:
Thanks Imjolly - The results did not change when I connected to the test socket but that was only for a few minutes. How long should I be connected to the test socket? Does it really matter now as I now have a ADSL faceplate connected so i am effectively connected directly am I not.? If you think its worth connecting direct to the test socket for a longer period then I will try that.
With the adsl faceplate there is no real point in connecting to the test socket
From what you say it would appear that I could not report a fault as such with the error rate I am getting.
No
Here's another question then - Should I expect an increase in download speed when upgrading from up to 8mbps to up to 20 mbps?? it seems odd to me that I have actually dropped my sync speed .
Your noise margin may still drop to round about 6 which I would hope will increase your down sync. There are quite a few posts on the forum of people upgrading to 21CN and not getting any increase or in some cases a decrease in down speed
Thanks again
Banz
bt speedtester results
Download speedachieved during the test was - 5497 Kbps
For your connection, the acceptable range of speedsis 1000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6223 Kbps(DOWN-STREAM), 1091 Kbps(UP-STREAM)
IP Profile for your line is - 5000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 14.11:26.41:59.48 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
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Download failure - how do I report a fault?

I bought a couple of albums this morning. The first downloaded without any problems. The second (Pure by Hayley Westenra) kept crashing iTUNES. It would download three tracks then would crash at the processing stage. I reloaded and repeated the download attempts and it was looking like they had been downloaded. The iTunes store seems to think so too as they are no longer listed for download, but I cant fnd them in iTunes. I tried clicking the report a problem button in My Account downloads section but nothing happened other than the button disappearing. Any suggestions on what I do now?

Cal 0800 800 151 from another phone, or From a mobile: 0330 123 4151
But first do these tests here http://bt.custhelp.com/app/answers/detail/a_id/9812/c/345,353
You can report the fault online at https://www.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=2&s_cid=con_FURL_faults
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

What's the best way to report a fault?

How exactly do you report it? Is there a particular method or should I just send them an email or, something? I've found for instance on BT.com a link to "diagnostics.bt.com" that claims it'll solve my connectivity issues but when I try and use it, it just says I don't appear to be using a Home Hub (which is correct, I have a HH5 but I don't use it, I connect using an Openreach HG612 modem and my own 7800DXL router). I'm just wondering if I connect my HH5 up so this particular test will actually work, will it just faff around giving me troubleshooting tips or just say "there doesn't appear to be anything wrong so sod off" message or will it give me the choice of reporting a fault.
I've done a speed test on the wholesale website and that was inconclusive or didn't think anything was wrong (there clearly is, my connection was fine right up until mid March when it started to become unstable and it's dropping regularly ever since and has caused my speed to droped from 37mbit to below 27mbit). I did pos ton here about the issue actually but that didn't really confirm anything, think general consensus was I have a fault somewhere.
Cheers for any help.
Solved!
Go to Solution.

you could try this link https://bt.custhelp.com/app/contact#h=eyJzdGVwMCI6ImNvbnRhY3RJdGVtTGluazU2MjciLCJzdGVwSWR4IjoxLCJzdG... and select live chat
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Reporting Phone Fault - Infinity Customer

Hi,
I have been a BT phone customer for 20 years and in December 2014 I upgraded to also include BT fibre broadband. So I now have BT Phone and BT Infinity.
Today, I noticed that my telephone line was very noisy. So, I tried to test my telephone line using BT’s automated line testing feature from the website. However, I soon realised that this feature is only for copper line customers. Then I rang BT to report the fault today at 14:55. To my surprise I was told that there is no one available in the relevant department to help me and that someone will have to contact me back tomorrow. I am concerned by my experience today. I am wondering whether there is an alternative process for Infinity customers to diagnose/report telephone related problems.
Regards, Kanesh

kanesh wrote:
Thanks. I have FTTP (there is no FTTC option for my area).
Its interesting that there is a noise issue. Have you tried a different phone?
I guess there is no way to restart the voice adapter part, just in case its somehow out of synch, and giving a high bit error rate?
Do you have any extension wiring that may be causing the issue?
I assume you have Fibre Voice Access, and not copper for your phone connection? If so, there would be a fibre voice adapter.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

How do I report a fault with my home line?

Just thought this was as good a place as any for this little tidbit: if you're having problems with your phone line service like not being able to make or receive calls, or your line is crackly and drops out the people you need to talk are our Fixed Line Faults team on 132203. However sometimes the phone isn't convenient for you. That's why we also have our https://go.telstra.com.au/helpandsupport/-/reporting-a-fault-with-your-home-phone-line
Using that form, we can identify a number of common faults and if it's required we'll ask you to fill out some details so we can call you back. Of course if your problem doesn't fall into any of the categories on the form then your best bet is to give us a call on 132203 and talk to someone to work out exactly what's going on with you over the phone.
I hope this helps, and if you have any thoughts about this or think I've left anything out feel free to comment away!
-Dylan

Hi, Phone lines been reported as down again. Sigh... I think we're up to the fifth time in the last 30 days that it's gone down... (Stopped counting the number of times over the last three months). Haven't even reported the times that one of us has got up in the middle of the night as the hands free set's been beeping registering a lack of dial tone. Sometimes it's back up again by break of day, othertimes - not so much. Bit over it really, wish Telstra would just fork out for whatever piece of equipment up at the main road branch pegs out whenever we've had more than an inch of rain. You get that a bit in the tropics. Airlie Beach has spectacularly bad phone service and roads.... As you're meant to phone and report on 132203 if the lines been reported as faulty in the last 30 days, I've spent way too much time on that number. I've actually just had that number on speakerphone on the mobile for the last five minutes. I've almost given up reporting line faults, have Telstra given up answering them too?? I've never been a conspiracy theorist, but are you lot trying to get us all to move to Skype and mobile?? Does Telstra own Skype shares?? Is there such a thing as Skype shares??? Whatever... Could you just fix the line already???

How can i actually REPORT a fault rather than be t...

Hi Folks,
Ive got quite a poor line here, with a lot of noise, occassionally I can hear other conversations and its VERY faint most of the time - so much so I sometimes have to use redial with my mobile just to hear the other person.
(Also to note my SNR on infinity drops to from roughly 6db to <0.5db over about 8 hours..... and then disconnects)
Ive had the line from master socket to pole replaced in the last few years, but at the time the engineer said "the underground cables round here are shocking - they need replacing".
I simply want BT to sort my line!!! I dont even mind PAYING for some new cable to the cab - its about 500 meters, ar at least paying towards it.....
I'd like to know what I can do - who I should contact etc.
Ive used the online 'fault report' and that just comes back with 'no fault found'.....
If i'm at fault (which seems unlikely since im running of a BT installed Master socket, on a newish wire, with no extensions....) then I don't even mind paying the call out fee.
I just want a good quality line and i'm banging my head against a brick wall....
your advice would so greatfully be accepted!!
Best Wishes
ANdy Warner

If you would like to contact one of the UK based BT Care Team who moderate this forum, they may be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Upgraded to lucid lynx-amd64, firefox will no longer start, even in safe mode, terminal reports segmentation fault.

Upgraded to Ubuntu lucid lynx 64bit platform, Firefox will no longer start, even in terminal safe mode - terminal reports Attempting to load the system libmoon Segmentation fault. Thunderbird works fine. Un-installed/re-installed to no success.
== User Agent ==
Mozilla/5.0 (X11; U; Linux x86_64; en-US) AppleWebKit/533.2 (KHTML, like Gecko) Chrome/5.0.342.9 Safari/533.2

I completely uninstalled everything associated with firefox in synaptic package manager, then reinstalled the latest version of firefox again.
Evidently one of the add-ons was preventing firefox from opening, not sure which one though. I hope this will help someone else. Firefox is working now.

Bad service , reported a fault a week ago and no c...

I reported a faulty HH3 a week ago and got an automated ref number.
Nothing heard since then.
Rang and after a while on hold today was told it was an issue with my Openreach modem !
When i questioned this and telling the very confused heldp desk woman the internet connection worked fine and it was just HH3 wireless failing was told no we need to reboot your openreach modem !
I have swapped my HH3 and used a Dlink router the connection was up for 5 days yet BT help line say its openreach modem!
To sum up my main issues are ;
1. no response from BT for a week !
2. incorrect advice from help desk who cannot understand why a modem is not related to wireless on a router !
Even Virgin werent this bad

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Can someone PLEASE help me report a fault??

Quick history. Phone and infinity went down 3pm yesterday. Disconnected all internal wiring and tested from the test socket on the NTE with a known dood corded handset and got no dial tone, just lots of hissing and cracking. Most likely damp in the works somewhere (underground feed).
Called 151 yesterday. Was not able to persuade the chap on the phone that there was a fault - automated testing said it was my wiring. He would not believe otherwise. He reluctantly offer to make an appt for an engineer to have a look, and offered Jan 8th. I said that's not good enough. My wife has end-stage liver disease and is in constant contact with various medical people (we missed and appt this morning because the district nurse couldn't get hold of us). She has 8 appts in the next ten days, and I often have to leave her alone while I'm out. We need the phone fixed asap. He disregarded all of that so I asked for escalation. He told me a manger would call withing 30 minutes and said the manager would say no different. The call never came.
About 7pm called 151 again. Operator claimed manager had called me - he hadn't. Operator offered no further help other than to promise another manager would call me between 10am and noon today. Operator also disregarded my wifes health and told me she would not prioritise the call.
Needless to say the manager didn't call today.
I have just tried calling 151 again, and the system now tells me I'm not a BT customer and cuts me off. The fault tracker on the website tells me I have an internal wiring fault and suggests I call 151 if I think otherwise.
I'm just about ready to lose my rag. Does anyone know how I can proceed now?

Hi duncanreed
I am very sorry about this. I'll be happy to get involved and sort this out for you.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Crash Report 'Segmentation Fault / Missing Bundles ?

All of a sudden I can't open any of my logic files no matter how new or old they are ?
Process:         Logic Pro [540]
Path:            /Applications/Logic Pro.app/Contents/MacOS/Logic Pro
Identifier:      com.apple.logic.pro
Version:         9.1.3 (1697.87)
Build Info:      Logic-16978700~1
Code Type:       X86 (Native)
Parent Process: launchd [121]
Date/Time:       2014-04-22 19:31:25.750 -0400
OS Version:      Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report:          299512 sec
Crashes Since Last Report:           24
Per-App Interval Since Last Report: 107147 sec
Per-App Crashes Since Last Report:   12
Anonymous UUID:                      859E7500-58F4-48B5-B757-221C080BA80D
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 8
Application Specific Information:
abort() called
Thread 0: Dispatch queue: com.apple.main-thread
0   libSystem.B.dylib                       0xffff0f20 __memcpy + 1920
1   com.apple.logic.pro                     0x0003e54d std::ostream& TraceOutContainer<CEvs>(std::ostream&, CEvs, char const*, int) + 9693
2   com.apple.logic.pro                     0x002bb556 std::ostream& TraceOutContainer<CEvs>(std::ostream&, CEvs, char const*, int) + 2618854
3   com.apple.logic.pro                     0x005f2b34 std::ostream& TraceOutContainer<CEvs>(std::ostream&, CEvs, char const*, int) + 5991364
4   com.apple.logic.pro                     0x005ce20d std::ostream& TraceOutContainer<CEvs>(std::ostream&, CEvs, char const*, int) + 5841565
5   com.apple.logic.pro                     0x002bc8be std::ostream& TraceOutContainer<CEvs>(std::ostream&, CEvs, char const*, int) + 2623822
6   com.apple.logic.pro                     0x001f0ac7 std::ostream& TraceOutContainer<CEvs>(std::ostream&, CEvs, char const*, int) + 1788759
7   com.apple.logic.pro                     0x00636307 std::ostream& TraceOutContainer<CEvs>(std::ostream&, CEvs, char const*, int) + 6267799
8   com.apple.Foundation                    0x9324d484 __NSFireTimer + 141
9   com.apple.CoreFoundation                0x90bb4a3b __CFRunLoopRun + 8059
10 com.apple.CoreFoundation                0x90bb23c4 CFRunLoopRunSpecific + 452
11 com.apple.CoreFoundation                0x90bb21f1 CFRunLoopRunInMode + 97
12 com.apple.HIToolbox                     0x992dbe04 RunCurrentEventLoopInMode + 392
13 com.apple.HIToolbox                     0x992dbbb9 ReceiveNextEventCommon + 354
14 com.apple.HIToolbox                     0x992dba3e BlockUntilNextEventMatchingListInMode + 81
15 com.apple.AppKit                        0x974f9595 _DPSNextEvent + 847
16 com.apple.AppKit                        0x974f8dd6 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
17 com.apple.AppKit                        0x974bb1f3 -[NSApplication run] + 821
18 com.apple.prokit                        0x00fe43f6 NSProApplicationMain + 326
19 com.apple.logic.pro                     0x0002b7b5 DummyConnection::DummyConnection() + 193
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0   libSystem.B.dylib                       0x9a4dd382 kevent + 10
1   libSystem.B.dylib                       0x9a4dda9c _dispatch_mgr_invoke + 215
2   libSystem.B.dylib                       0x9a4dcf59 _dispatch_queue_invoke + 163
3   libSystem.B.dylib                       0x9a4dccfe _dispatch_worker_thread2 + 240
4   libSystem.B.dylib                       0x9a4dc781 _pthread_wqthread + 390
5   libSystem.B.dylib                       0x9a4dc5c6 start_wqthread + 30
Thread 2:
0   libSystem.B.dylib                       0x9a4b6afa mach_msg_trap + 10
1   libSystem.B.dylib                       0x9a4b7267 mach_msg + 68
2   com.apple.CoreFoundation                0x90bb32df __CFRunLoopRun + 2079
3   com.apple.CoreFoundation                0x90bb23c4 CFRunLoopRunSpecific + 452
4   com.apple.CoreFoundation                0x90bb8304 CFRunLoopRun + 84
5   com.apple.DVCPROHDMuxer                 0x4233b507 AVS::DestroyAVCDeviceController(AVS::AVCDeviceController*) + 285
6   libSystem.B.dylib                       0x9a4e4259 _pthread_start + 345
7   libSystem.B.dylib                       0x9a4e40de thread_start + 34
Thread 3:
0   libSystem.B.dylib                       0x9a4e4aa2 __semwait_signal + 10
1   libSystem.B.dylib                       0x9a4e475e _pthread_cond_wait + 1191
2   libSystem.B.dylib                       0x9a4e63f8 pthread_cond_wait$UNIX2003 + 73
3   com.apple.music.apps.MAFiles            0x02bcf4c8 ResolveFile + 54808
4   com.apple.music.apps.MAFiles            0x02bcf591 ResolveFile + 55009
5   libSystem.B.dylib                       0x9a4e4259 _pthread_start + 345
6   libSystem.B.dylib                       0x9a4e40de thread_start + 34
Thread 4:
0   libSystem.B.dylib                       0x9a4e4aa2 __semwait_signal + 10
1   libSystem.B.dylib                       0x9a4e475e _pthread_cond_wait + 1191
2   libSystem.B.dylib                       0x9a4e63f8 pthread_cond_wait$UNIX2003 + 73
3   com.apple.music.apps.MAFiles            0x02bcf4c8 ResolveFile + 54808
4   com.apple.music.apps.MAFiles            0x02bcf591 ResolveFile + 55009
5   libSystem.B.dylib                       0x9a4e4259 _pthread_start + 345
6   libSystem.B.dylib                       0x9a4e40de thread_start + 34
Thread 5:
0   libSystem.B.dylib                       0x9a4b6b5a semaphore_timedwait_signal_trap + 10
1   libSystem.B.dylib                       0x9a4e46e1 _pthread_cond_wait + 1066
2   libSystem.B.dylib                       0x9a5135a8 pthread_cond_timedwait_relative_np + 47
3   com.apple.audio.CoreAudio               0x987c73ab CAGuard::WaitFor(unsigned long long) + 219
4   com.apple.audio.CoreAudio               0x987ca3dd CAGuard::WaitUntil(unsigned long long) + 289
5   com.apple.audio.CoreAudio               0x987c7cda HP_IOThread::WorkLoop() + 1892
6   com.apple.audio.CoreAudio               0x987c7571 HP_IOThread::ThreadEntry(HP_IOThread*) + 17
7   com.apple.audio.CoreAudio               0x987c7488 CAPThread::Entry(CAPThread*) + 140
8   libSystem.B.dylib                       0x9a4e4259 _pthread_start + 345
9   libSystem.B.dylib                       0x9a4e40de thread_start + 34
Thread 6:
0   libSystem.B.dylib                       0x9a4b6c0e mach_wait_until + 10
1   ...ple.CoreServices.CarbonCore          0x98c897f0 MPDelayUntil + 43
2   ...ple.CoreServices.CarbonCore          0x98c99226 Delay + 107
3   ...opellerheads.rewire.library          0x4a7197e8 RWPUnregisterDeviceImp + 21574
4   ...opellerheads.rewire.library          0x4a734a5c RWPUnregisterDeviceImp + 132794
5   libSystem.B.dylib                       0x9a4e4259 _pthread_start + 345
6   libSystem.B.dylib                       0x9a4e40de thread_start + 34
Thread 7:
0   libSystem.B.dylib                       0x9a4e4aa2 __semwait_signal + 10
1   libSystem.B.dylib                       0x9a4e475e _pthread_cond_wait + 1191
2   libSystem.B.dylib                       0x9a4e63f8 pthread_cond_wait$UNIX2003 + 73
3   ...le.music.apps.MAAudioEngine          0x02c8db1c MD::CallProcessThread1(void*) + 108
4   libSystem.B.dylib                       0x9a4e4259 _pthread_start + 345
5   libSystem.B.dylib                       0x9a4e40de thread_start + 34
Thread 8 Crashed:
0   libSystem.B.dylib                       0x9a5240ee __semwait_signal_nocancel + 10
1   libSystem.B.dylib                       0x9a523fd2 nanosleep$NOCANCEL$UNIX2003 + 166
2   libSystem.B.dylib                       0x9a59efb2 usleep$NOCANCEL$UNIX2003 + 61
3   libSystem.B.dylib                       0x9a5c0685 __abort + 136
4   libSystem.B.dylib                       0x9a5c06f5 abort_report_np + 0
5   com.apple.logic.pro                     0x00408209 std::ostream& TraceOutContainer<CEvs>(std::ostream&, CEvs, char const*, int) + 3981977
6   libSystem.B.dylib                       0x9a51d05b _sigtramp + 43
7   ???                                     0x0000000a 0 + 10
8   com.apple.music.apps.MADSP              0x01d77df5 0x1cba000 + 777717
9   com.apple.music.apps.MADSP              0x01da8f7f 0x1cba000 + 978815
10 com.apple.music.apps.MADSP              0x02128f4c CDownMixer::Process(float**, float**, long) + 57164
11 com.apple.music.apps.MADSP              0x01dd0282 0x1cba000 + 1139330
12 com.apple.music.apps.MADSP              0x01cefb5c 0x1cba000 + 219996
13 ...le.music.apps.MAAudioEngine          0x02c87087 MD::PluginProcess(MDProcInfo*, MDPlug*, float const*, long, long, long, eProcessLevel) + 4007
14 ...le.music.apps.MAAudioEngine          0x02c880a1 MD::StreamProcessing(eProcessLevel, long, long, long) + 1681
15 ...le.music.apps.MAAudioEngine          0x02c8acf1 MD::Process(eProcessLevel) + 369
16 ...le.music.apps.MAAudioEngine          0x02c8d92b MD::CallProcessThread2(void*) + 267
17 libSystem.B.dylib                       0x9a4e4259 _pthread_start + 345
18 libSystem.B.dylib                       0x9a4e40de thread_start + 34
Thread 9:
0   libSystem.B.dylib                       0x9a4e4aa2 __semwait_signal + 10
1   libSystem.B.dylib                       0x9a4e475e _pthread_cond_wait + 1191
2   libSystem.B.dylib                       0x9a4e63f8 pthread_cond_wait$UNIX2003 + 73
3   ...le.music.apps.MAAudioEngine          0x02c8b74c MD::CallProcessThread15(void*) + 124
4   libSystem.B.dylib                       0x9a4e4259 _pthread_start + 345
5   libSystem.B.dylib                       0x9a4e40de thread_start + 34
Thread 10:
0   libSystem.B.dylib                       0x9a4e4aa2 __semwait_signal + 10
1   libSystem.B.dylib                       0x9a4e475e _pthread_cond_wait + 1191
2   libSystem.B.dylib                       0x9a4e63f8 pthread_cond_wait$UNIX2003 + 73
3   ...le.music.apps.MAAudioEngine          0x02caa6f9 MDFileIOThread_IsBusy + 3593
4   libSystem.B.dylib                       0x9a4e4259 _pthread_start + 345
5   libSystem.B.dylib                       0x9a4e40de thread_start + 34
Thread 11:
0   libSystem.B.dylib                       0x9a4b6afa mach_msg_trap + 10
1   libSystem.B.dylib                       0x9a4b7267 mach_msg + 68
2   com.apple.audio.midi.CoreMIDI           0x013c60c1 XServerMachPort::ReceiveMessage(int&, void*, int&) + 155
3   com.apple.audio.midi.CoreMIDI           0x013e497a MIDIProcess::RunMIDIInThread() + 150
4   com.apple.audio.midi.CoreMIDI           0x013c72d9 XThread::RunHelper(void*) + 17
5   com.apple.audio.midi.CoreMIDI           0x013c6ca6 CAPThread::Entry(CAPThread*) + 96
6   libSystem.B.dylib                       0x9a4e4259 _pthread_start + 345
7   libSystem.B.dylib                       0x9a4e40de thread_start + 34
Thread 12:
0   libSystem.B.dylib                       0x9a4dc412 __workq_kernreturn + 10
1   libSystem.B.dylib                       0x9a4dc9a8 _pthread_wqthread + 941
2   libSystem.B.dylib                       0x9a4dc5c6 start_wqthread + 30
Thread 13:
0   libSystem.B.dylib                       0x9a4b6b5a semaphore_timedwait_signal_trap + 10
1   libSystem.B.dylib                       0x9a4e46e1 _pthread_cond_wait + 1066
2   libSystem.B.dylib                       0x9a5135a8 pthread_cond_timedwait_relative_np + 47
3   ...ple.CoreServices.CarbonCore          0x98c05b90 TSWaitOnConditionTimedRelative + 242
4   ...ple.CoreServices.CarbonCore          0x98c058ce TSWaitOnSemaphoreCommon + 511
5   ...ple.CoreServices.CarbonCore          0x98c29b8b TimerThread + 97
6   libSystem.B.dylib                       0x9a4e4259 _pthread_start + 345
7   libSystem.B.dylib                       0x9a4e40de thread_start + 34
Thread 14: com.apple.CFSocket.private
0   libSystem.B.dylib                       0x9a4d5ac6 select$DARWIN_EXTSN + 10
1   com.apple.CoreFoundation                0x90bf2c53 __CFSocketManager + 1091
2   libSystem.B.dylib                       0x9a4e4259 _pthread_start + 345
3   libSystem.B.dylib                       0x9a4e40de thread_start + 34
Thread 15:
0   libSystem.B.dylib                       0x9a4d5ac6 select$DARWIN_EXTSN + 10
1   com.apple.logic.pro                     0x0098d447 void UnitTest::CheckEqual<ScTypeSetter::tVerticalAlignment, ScTypeSetter::tVerticalAlignment>(UnitTest::TestResults&, ScTypeSetter::tVerticalAlignment, ScTypeSetter::tVerticalAlignment, UnitTest::TestDetails const&) + 379879
2   com.apple.logic.pro                     0x005d22c4 std::ostream& TraceOutContainer<CEvs>(std::ostream&, CEvs, char const*, int) + 5858132
3   libSystem.B.dylib                       0x9a4e4259 _pthread_start + 345
4   libSystem.B.dylib                       0x9a4e40de thread_start + 34
Thread 16:
0   libSystem.B.dylib                       0x9a4dc412 __workq_kernreturn + 10
1   libSystem.B.dylib                       0x9a4dc9a8 _pthread_wqthread + 941
2   libSystem.B.dylib                       0x9a4dc5c6 start_wqthread + 30
Thread 17:
0   libSystem.B.dylib                       0x9a4dc412 __workq_kernreturn + 10
1   libSystem.B.dylib                       0x9a4dc9a8 _pthread_wqthread + 941
2   libSystem.B.dylib                       0x9a4dc5c6 start_wqthread + 30
Thread 18: bg jobs
0   libSystem.B.dylib                       0x9a4b6b36 semaphore_wait_trap + 10
1   ...akt 5.MusicDevice.component          0x511a9707 SerialJobBGThread::run() + 119
2   ...akt 5.MusicDevice.component          0x5071ab23 NI::GP::Thread::execute(void*) + 83
3   libSystem.B.dylib                       0x9a4e4259 _pthread_start + 345
4   libSystem.B.dylib                       0x9a4e40de thread_start + 34
Thread 19: AuxProcess #1
0   libSystem.B.dylib                       0x9a4b6b36 semaphore_wait_trap + 10
1   ...akt 5.MusicDevice.component          0x50ecbabb BEngine::AuxProcessThreadProc(int) + 75
2   ...akt 5.MusicDevice.component          0x50dfc3c2 BEngine::AuxProcessThread::run() + 34
3   ...akt 5.MusicDevice.component          0x5071ab23 NI::GP::Thread::execute(void*) + 83
4   libSystem.B.dylib                       0x9a4e4259 _pthread_start + 345
5   libSystem.B.dylib                       0x9a4e40de thread_start + 34
Thread 20: Script
0   libSystem.B.dylib                       0x9a4b6b36 semaphore_wait_trap + 10
1   ...akt 5.MusicDevice.component          0x50e5432e BEngine::SetEngineParThreadProc() + 62
2   ...akt 5.MusicDevice.component          0x5071ab23 NI::GP::Thread::execute(void*) + 83
3   libSystem.B.dylib                       0x9a4e4259 _pthread_start + 345
4   libSystem.B.dylib                       0x9a4e40de thread_start + 34
Thread 21: Disk
0   libSystem.B.dylib                       0x9a4b6b36 semaphore_wait_trap + 10
1   ...akt 5.MusicDevice.component          0x50ed8946 BStreamingEngine::run() + 230
2   ...akt 5.MusicDevice.component          0x5071ab23 NI::GP::Thread::execute(void*) + 83
3   libSystem.B.dylib                       0x9a4e4259 _pthread_start + 345
4   libSystem.B.dylib                       0x9a4e40de thread_start + 34
Thread 22: BGLoading
0   libSystem.B.dylib                       0x9a4c1e5e read$UNIX2003 + 10
1   ...akt 5.MusicDevice.component          0x50d0747b BFile::Read(void*, unsigned int) + 43
2   ...akt 5.MusicDevice.component          0x511b6664 BSampleSettings::ReadNCWInfo(BFile&, BLoopSet*) + 68
3   ...akt 5.MusicDevice.component          0x5110cb11 BSample::DoLoadAudio(BFile&) + 385
4   ...akt 5.MusicDevice.component          0x5110fada BSample::ReloadAudio() + 186
5   ...akt 5.MusicDevice.component          0x5112e14f BSamplePool::UpdatePurgeStateUnlocked(BSamplePoolItem*) + 207
6   ...akt 5.MusicDevice.component          0x511c8220 BBackgroundLoader::run() + 1120
7   ...akt 5.MusicDevice.component          0x5071ab23 NI::GP::Thread::execute(void*) + 83
8   libSystem.B.dylib                       0x9a4e4259 _pthread_start + 345
9   libSystem.B.dylib                       0x9a4e40de thread_start + 34
Thread 23: bg jobs
0   libSystem.B.dylib                       0x9a4b6b36 semaphore_wait_trap + 10
1   ...akt 5.MusicDevice.component          0x511a9707 SerialJobBGThread::run() + 119
2   ...akt 5.MusicDevice.component          0x5071ab23 NI::GP::Thread::execute(void*) + 83
3   libSystem.B.dylib                       0x9a4e4259 _pthread_start + 345
4   libSystem.B.dylib                       0x9a4e40de thread_start + 34
Thread 24:
0   libSystem.B.dylib                       0x9a4e4aa2 __semwait_signal + 10
1   libSystem.B.dylib                       0x9a5109c5 nanosleep$UNIX2003 + 188
2   libSystem.B.dylib                       0x9a510903 usleep$UNIX2003 + 61
3   com.apple.AppKit                        0x97662e2d -[NSUIHeartBeat _heartBeatThread:] + 2039
4   com.apple.Foundation                    0x9321f4c4 -[NSThread main] + 45
5   com.apple.Foundation                    0x9321f474 __NSThread__main__ + 1499
6   libSystem.B.dylib                       0x9a4e4259 _pthread_start + 345
7   libSystem.B.dylib                       0x9a4e40de thread_start + 34
Thread 25:
0   libSystem.B.dylib                       0x9a4e4aa2 __semwait_signal + 10
1   libSystem.B.dylib                       0x9a5109c5 nanosleep$UNIX2003 + 188
2   com.apple.Foundation                    0x932a95cc +[NSThread sleepForTimeInterval:] + 123
3   com.apple.logic.pro                     0x0089ff20 std::ostream& TraceOutContainer<CEvs>(std::ostream&, CEvs, char const*, int) + 8798128
4   com.apple.Foundation                    0x9321f4c4 -[NSThread main] + 45
5   com.apple.Foundation                    0x9321f474 __NSThread__main__ + 1499
6   libSystem.B.dylib                       0x9a4e4259 _pthread_start + 345
7   libSystem.B.dylib                       0x9a4e40de thread_start + 34
Thread 8 crashed with X86 Thread State (32-bit):
eax: 0x0000003c ebx: 0x9a523f39 ecx: 0xb051b07c edx: 0x9a5240ee
edi: 0x991eecb0 esi: 0xb051b0d8 ebp: 0xb051b0b8 esp: 0xb051b07c
   ss: 0x0000001f efl: 0x00000247 eip: 0x9a5240ee   cs: 0x00000007
   ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037
cr2: 0x43a72ffc
Binary Images:
    0x1000 -   0xc07ff7 com.apple.logic.pro 9.1.3 (1697.87) <15FE0D07-0961-0A1E-AD40-4D588CAFE0A8> /Applications/Logic Pro.app/Contents/MacOS/Logic Pro
0xeb8000 -   0xeebfe7 com.apple.music.apps.MAAudioUnitSupport 9.1.3 (231.52) <6A8B0674-5A36-F119-0736-572F27934537> /Applications/Logic Pro.app/Contents/Frameworks/MAAudioUnitSupport.framework/Versions/A/MAAudioUnit Support
0xf00000 -   0xf31ff3 +MAAssetSharing 250.24.0 (compatibility 1.0.0) <B2CA208E-A82D-7C26-22D8-F65BE430FFFF> /Applications/Logic Pro.app/Contents/Frameworks/MAAssetSharing.framework/Versions/A/MAAssetSharing
0xf45000 -   0xfa3fff com.apple.music.apps.MALoopManagement 9.1.3 (218.26) <2C3C7909-DF88-6F7D-7886-BC481F2CDA6C> /Applications/Logic Pro.app/Contents/Frameworks/MALoopManagement.framework/Versions/A/MALoopManagem ent
0xfc0000 - 0x11f8fff com.apple.prokit 7.0.1 (1331.1) <327AFA15-E955-02EF-3E57-E2558B645698> /System/Library/PrivateFrameworks/ProKit.framework/Versions/A/ProKit
0x1300000 - 0x137effb com.apple.music.apps.MACore 9.1.3 (475.63) <F81212B7-9437-B513-7296-D9F1DC5DC815> /Applications/Logic Pro.app/Contents/Frameworks/MACore.framework/Versions/A/MACore
0x13b6000 - 0x1402ffb com.apple.audio.midi.CoreMIDI 1.7.1 (42) <FB4D4B64-6ABB-679E-3AA8-21DE9062B4C1> /System/Library/Frameworks/CoreMIDI.framework/Versions/A/CoreMIDI
0x1427000 - 0x147dfe3 com.apple.music.apps.MAHarmony 9.1.3 (198.26) <4F2D1C17-2764-F82D-6F7E-878BD7D83DCB> /Applications/Logic Pro.app/Contents/Frameworks/MAHarmony.framework/Versions/A/MAHarmony
0x1499000 - 0x18b2fe7 com.apple.music.apps.MAPlugInGUI 9.1.3 (423.38) <601C4063-D4D6-353E-48D8-C7085B12D1C0> /Applications/Logic Pro.app/Contents/Frameworks/MAPlugInGUI.framework/Versions/A/MAPlugInGUI
0x1bc1000 - 0x1ca3ff7 com.apple.music.apps.OMF 9.1.3 (108.25) <3A191296-9E9F-EE86-C40B-94BE51B818D0> /Applications/Logic Pro.app/Contents/Frameworks/OMF.framework/Versions/A/OMF
0x1cba000 - 0x22e4fe7 com.apple.music.apps.MADSP 9.1.3 (586.60) <1B87D598-8C45-85C2-8BAE-5146F47676DF> /Applications/Logic Pro.app/Contents/Frameworks/MADSP.framework/Versions/A/MADSP
0x2a1a000 - 0x2a3bff7 com.apple.music.apps.LogicFileBrowser 9.1.3 (1697.87) <30484374-D2CE-28E3-3911-918175A37EC0> /Applications/Logic Pro.app/Contents/Frameworks/LogicFileBrowser.framework/Versions/A/LogicFileBrow ser
0x2a49000 - 0x2ac2ff7 com.apple.music.apps.LogicLoopBrowser 9.1.3 (1697.87) <F4383344-B47C-34ED-25EE-CDB4C25AB91F> /Applications/Logic Pro.app/Contents/Frameworks/LogicLoopBrowser.framework/Versions/A/LogicLoopBrow ser
0x2ae8000 - 0x2b09ff7 com.apple.music.apps.MAApogeeSupport 9.1.3 (311.26) <E1742743-03A3-5010-7305-9563C2F07A17> /Applications/Logic Pro.app/Contents/Frameworks/MAApogeeSupport.framework/Versions/A/MAApogeeSuppor t
0x2b12000 - 0x2b17ff7 com.apple.music.apps.MAResources 9.1.3 (211.27) <6A5C7B5D-7BAA-621A-6354-6DCFE64C7169> /Applications/Logic Pro.app/Contents/Frameworks/MAResources.framework/Versions/A/MAResources
0x2b1b000 - 0x2b44fe3 com.apple.audio.CoreAudioKit 1.6.1 (1.6.1) <7FFBD485-5251-776A-CC44-4470DD84112B> /System/Library/Frameworks/CoreAudioKit.framework/Versions/A/CoreAudioKit
0x2b55000 - 0x2b5dff7 com.apple.AEProfiling 1.2 (23) <86CAC73B-4541-6AF7-81EA-39A225208B61> /Applications/Logic Pro.app/Contents/Frameworks/AEProfiling.framework/Versions/A/AEProfiling
0x2b66000 - 0x2b76ff7 com.apple.AERegistration 1.2 (401) <16BF6A2B-5D59-40F1-4960-E42997A9884E> /Applications/Logic Pro.app/Contents/Frameworks/AERegistration.framework/Versions/A/AERegistration
0x2b8a000 - 0x2b96ff3 com.apple.music.apps.MAUnitTest 9.1.3 (95.26) <A3639591-6C3E-182E-77B9-CF372A3BD99F> /Applications/Logic Pro.app/Contents/Frameworks/MAUnitTest.framework/Versions/A/MAUnitTest
0x2ba0000 - 0x2c57ff3 com.apple.music.apps.MAFiles 9.1.3 (143.41) <3A3D8254-3882-EB60-F5C2-2595A647D593> /Applications/Logic Pro.app/Contents/Frameworks/MAFiles.framework/Versions/A/MAFiles
0x2c77000 - 0x2cedff3 com.apple.music.apps.MAAudioEngine 9.1.3 (156.63) <576F14D7-9EE6-C6D4-F38A-62A734882D49> /Applications/Logic Pro.app/Contents/Frameworks/MAAudioEngine.framework/Versions/A/MAAudioEngine
0x2d5d000 - 0x2d68ff7 com.apple.music.apps.MAToolKit 9.1.3 (357.30) <87077A15-69AB-8D17-D7C0-DB0EA794DC99> /Applications/Logic Pro.app/Contents/Frameworks/MAToolKit.framework/Versions/A/MAToolKit
0x2d6e000 - 0x2d8cfef com.apple.XSKey 1.0.0 (52) <71B94F53-15DB-9012-91F2-211F7C2CD790> /Library/Frameworks/XSKey.framework/Versions/A/XSKey
0x2d9b000 - 0x2dafff7 com.apple.music.apps.MAVideo 9.1.3 (11.31) <D2409155-8C9F-13D9-2898-732E252E9A6B> /Applications/Logic Pro.app/Contents/Frameworks/MAVideo.framework/Versions/A/MAVideo
0x2dc5000 - 0x2e05ff7 com.apple.vmutils 4.2 (106) <834EA6B0-C91B-4CF1-ED3C-229C26459578> /System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils
0x2e1e000 - 0x2ebaffc com.apple.MobileMe 9 (1.01) <EBADB981-9ED6-82B0-810F-F1CB05CB5A17> /Applications/Logic Pro.app/Contents/Frameworks/MobileMe.framework/Versions/A/MobileMe
0x2f17000 - 0x2fccfe7 libcrypto.0.9.7.dylib 0.9.7 (compatibility 0.9.7) <AACC86C0-86B4-B1A7-003F-2A0AF68973A2> /usr/lib/libcrypto.0.9.7.dylib
0x3012000 - 0x3031fe3 libexpat.1.dylib 7.2.0 (compatibility 7.0.0) <82E6F83F-9667-2E39-1D9D-4A49C642527D> /usr/lib/libexpat.1.dylib
0x3094000 - 0x30c9ff7 com.apple.prokit.SnowLeopardPanels 7.0.1 (1331.1) <FF2667E3-621B-071C-77D4-9C3125A9298C> /System/Library/PrivateFrameworks/ProKit.framework/Versions/A/Resources/SnowLeo pardPanels.bundle/Contents/MacOS/SnowLeopardPanels
0x40f3d000 - 0x40f4aff7 com.apple.iokit.IOHIDLib 1.6.6 (1.6.6) <665A3308-8C50-655A-ED3F-49AF695A408E> /System/Library/Extensions/IOHIDFamily.kext/Contents/PlugIns/IOHIDLib.plugin/Co ntents/MacOS/IOHIDLib
0x4202e000 - 0x42032ff3 com.apple.audio.AudioIPCPlugIn 1.1.6 (1.1.6) <E9CB576C-283B-1DB2-0C69-E7C914BD7922> /System/Library/Extensions/AudioIPCDriver.kext/Contents/Resources/AudioIPCPlugI n.bundle/Contents/MacOS/AudioIPCPlugIn
0x42037000 - 0x4203dff7 com.apple.audio.AppleHDAHALPlugIn 2.0.5 (2.0.5f14) <38E3C1A4-84E4-C105-B55F-8FC4C154036D> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bun dle/Contents/MacOS/AppleHDAHALPlugIn
0x42042000 - 0x42094fc3 com.apple.DVCPROHDAudio 1.2 (1.2) /Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin/Contents/MacOS/DVCPROHDAudio
0x42221000 - 0x42224fff com.apple.LiveType.component 2.1.2 (2.1.2) /Library/QuickTime/LiveType.component/Contents/MacOS/LiveType
0x42229000 - 0x4228effe com.apple.LiveType.framework 2.1.2 (2.1.2) /System/Library/PrivateFrameworks/LiveType.framework/Versions/A/LiveType
0x422ae000 - 0x4231bfff +com.DivXInc.DivXDecoder 6.6.0 (6.6.0) /Library/QuickTime/DivX Decoder.component/Contents/MacOS/DivX Decoder
0x4232a000 - 0x42371fef com.apple.DVCPROHDMuxer 1.2 (1.2) /Library/QuickTime/DVCPROHDMuxer.component/Contents/MacOS/DVCPROHDMuxer
0x423a4000 - 0x423ddfef +com.serato.audio.SeratoVirtualAudioPlugIn 1.0.11 (1.0) <62362A3D-4A08-F66A-0766-8F689DB718DF> /Library/Audio/Plug-Ins/HAL/SeratoVirtualAudioPlugIn.plugin/Contents/MacOS/Sera toVirtualAudioPlugIn
0x42971000 - 0x42979ff7 com.apple.proapps.mrcheckpro 1.4 (397) <25DBA6AA-139D-EFAC-1BF8-5D29A3DFA497> /Applications/Logic Pro.app/Contents/Resources/MRCheckPro.bundle/Contents/MacOS/MRCheckPro
0x429bc000 - 0x429e0fe7 GLRendererFloat ??? (???) <F19DDBE8-1DF6-6618-F554-0E81ED85CE67> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GL RendererFloat
0x434b3000 - 0x4362cff7 GLEngine ??? (???) <76C922AA-A4A7-2835-537B-17F316AD95F6> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
0x4365e000 - 0x43a63fe7 libclh.dylib 3.1.1 C (3.1.1) <15AD52DD-FC3F-305E-5C31-699329E8FDE1> /System/Library/Extensions/GeForceGLDriver.bundle/Contents/MacOS/libclh.dylib
0x43bc9000 - 0x43bcbff3 com.apple.music.apps.anvil.resources 9.1.3 (279.24) <30AED652-8144-4C7D-3704-C5E54374E926> /Applications/Logic Pro.app/Contents/Resources/anvil.res/Contents/MacOS/anvil
0x43bd0000 - 0x43bd2ff3 com.apple.music.apps.common.resources 9.1.3 (279.24) <00F7BF38-C2EC-4B11-C576-397A4F3C5B2E> /Applications/Logic Pro.app/Contents/Resources/common.res/Contents/MacOS/common
0x43bd7000 - 0x43bd9ff3 com.apple.music.apps.ebp.resources 9.1.3 (279.24) <E3CED784-10CA-D943-47ED-CA0EE6560A43> /Applications/Logic Pro.app/Contents/Resources/ebp.res/Contents/MacOS/ebp
0x43bde000 - 0x43be0ff3 com.apple.music.apps.efx.resources 9.1.3 (279.24) <5CB33B69-CC3F-FA36-31AD-29E9768A3EDB> /Applications/Logic Pro.app/Contents/Resources/efx.res/Contents/MacOS/efx
0x43be5000 - 0x43be7ff3 com.apple.music.apps.egt.resources 9.1.3 (279.24) <45B575D4-BEC7-D9D6-18FD-1FD6EE52DFF4> /Applications/Logic Pro.app/Contents/Resources/egt.res/Contents/MacOS/egt
0x43bec000 - 0x43beeff3 com.apple.music.apps.emx.resources 9.1.3 (279.24) <9C4E944F-4395-FB99-A95D-85D696CF603C> /Applications/Logic Pro.app/Contents/Resources/emx.res/Contents/MacOS/emx
0x43bf3000 - 0x43bf5ff3 com.apple.music.apps.es1.resources 9.1.3 (279.24) <2C2AA27B-B7F9-4611-BA8E-268A6DDB6528> /Applications/Logic Pro.app/Contents/Resources/es1.res/Contents/MacOS/es1
0x4404d000 - 0x4404fff3 com.apple.music.apps.es2.resources 9.1.3 (279.24) <1203F4E1-A807-6356-1A1B-71E0D17F3266> /Applications/Logic Pro.app/Contents/Resources/es2.res/Contents/MacOS/es2
0x44054000 - 0x44056ff3 com.apple.music.apps.esp.resources 9.1.3 (279.24) <812DDF6A-A139-271E-298E-A1448981C454> /Applications/Logic Pro.app/Contents/Resources/esp.res/Contents/MacOS/esp
0x4405b000 - 0x4405dff3 com.apple.music.apps.evb3.resources 9.1.3 (279.24) <4789B3C5-CE03-F88A-4C66-51235E640AF4> /Applications/Logic Pro.app/Contents/Resources/evb3.res/Contents/MacOS/evb3
0x44062000 - 0x44064ff3 com.apple.music.apps.evd6.resources 9.1.3 (279.24) <35CB149A-BDCC-E733-B398-D4C784EBCF50> /Applications/Logic Pro.app/Contents/Resources/evd6.res/Contents/MacOS/evd6
0x44069000 - 0x4406bff3 com.apple.music.apps.evoc.resources 9.1.3 (279.24) <E6B81E02-B717-BE6B-91D1-889861513704> /Applications/Logic Pro.app/Contents/Resources/evoc.res/Contents/MacOS/evoc
0x44070000 - 0x44072ff3 com.apple.music.apps.evp88.resources 9.1.3 (279.24) <F324A139-7C4A-1282-9967-972C3DBEC287> /Applications/Logic Pro.app/Contents/Resources/evp88.res/Contents/MacOS/evp88
0x44077000 - 0x44079ff3 com.apple.music.apps.exs24.resources 9.1.3 (279.24) <C12205C5-9370-072E-7ACF-C853EDB9FE2A> /Applications/Logic Pro.app/Contents/Resources/exs24.res/Contents/MacOS/exs24
0x4407e000 - 0x44080ff3 com.apple.music.apps.guitaramp.resources 9.1.3 (279.24) <7C8C4D24-1E26-DB30-F199-714F26199D16> /Applications/Logic Pro.app/Contents/Resources/guitaramp.res/Contents/MacOS/guitaramp
0x44085000 - 0x44087ff3 com.apple.music.apps.guitarcontrols.resources 9.1.3 (279.24) <F0B370F5-A84E-8D5C-11BB-EB8EFBCCA9F7> /Applications/Logic Pro.app/Contents/Resources/guitarcontrols.res/Contents/MacOS/guitarcontrols
0x4408c000 - 0x4408eff3 com.apple.music.apps.mutapdel.resources 9.1.3 (279.24) <5F23F0CD-8829-929D-6774-D9EB84F13944> /Applications/Logic Pro.app/Contents/Resources/mutapdel.res/Contents/MacOS/mutapdel
0x44093000 - 0x44095ff3 com.apple.music.apps.pedalboard.resources 9.1.3 (279.24) <4E0CA42C-EFCC-D453-BBD6-E00B63AD5BF7> /Applications/Logic Pro.app/Contents/Resources/pedalboard.res/Contents/MacOS/pedalboard
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0x96396000 - 0x96397ff7 com.apple.TrustEvaluationAgent 1.1 (1) <2D970A9B-77E8-EDC0-BEC6-7580D78B2843> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x96398000 - 0x96478fe7 com.apple.vImage 4.1 (4.1) <D029C515-08E1-93A6-3705-DD062A3A672C> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x96497000 - 0x96802ff7 com.apple.QuartzCore 1.6.3 (227.37) <E323A5CC-499E-CA9E-9BC3-537231449CAA> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x96803000 - 0x96807ff7 libGIF.dylib ??? (???) <2251F789-B187-0837-6E38-A0E5C7C4FA3C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x96808000 - 0x9689afe7 com.apple.print.framework.PrintCore 6.3 (312.7) <7410D1B2-655D-68DA-D4B9-2C65747B6817> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x9689b000 - 0x968affe7 libbsm.0.dylib ??? (???) <14CB053A-7C47-96DA-E415-0906BA1B78C9> /usr/lib/libbsm.0.dylib
0x968b0000 - 0x968b0ff7 com.apple.Accelerate.vecLib 3.6 (vecLib 3.6) <ABF97DA4-3BDF-6FFD-6239-B023CA1F7974> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x968b1000 - 0x96904ff7 com.apple.HIServices 1.8.3 (???) <1D3C4587-6318-C339-BD0F-1988F246BE2E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x96905000 - 0x96924ff7 com.apple.CoreVideo 1.6.2 (45.6) <EB53CAA4-5EE2-C356-A954-5775F7DDD493> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x96925000 - 0x96939ffb com.apple.speech.synthesis.framework 3.10.35 (3.10.35) <57DD5458-4F24-DA7D-0927-C3321A65D743> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x9693a000 - 0x969a9ff7 libvMisc.dylib 268.0.1 (compatibility 1.0.0) <595A5539-9F54-63E6-7AAC-C04E1574B050> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x969aa000 - 0x96a42fe7 edu.mit.Kerberos 6.5.11 (6.5.11) <F36DB665-A88B-7F5B-6244-6A2E7FFFF668> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x96acb000 - 0x96ee1ff7 libBLAS.dylib 219.0.0 (compatibility 1.0.0) <C4FB303A-DB4D-F9E8-181C-129585E59603> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x96ee2000 - 0x96f32ff7 com.apple.framework.familycontrols 2.0.2 (2020) <C96C8A99-A40C-8B9C-1FBA-A0F46AC92F17> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
0x96f33000 - 0x96f8bfe7 com.apple.datadetectorscore 2.0 (80.7) <A40AA74A-9D13-2A6C-5440-B50905923251> /System/Library/PrivateFrameworks/DataDetectorsCore.fram

Nothing specific jumps out from the crash log but....
Thread 8 is the thread that is crashing and that thread shows its happening between your audio driver and a plugin... so,
It looks like it is crashing when trying to process one of your 3rd party plugins.... so that's what i would take a look at first.. Update what you are using to later versions if appropriate.. and make sure you are not running low or out memory given you have several copies of Kontakt 5 running at the same time...
That or.. in thread 6.... you are running Rewire in the background...and that looks a little weird as its coming up as an unregistered process..... (typically rewire is one cause of instability under certain circumstances..)
Also 9.1.3 wasn't the most stable of the LP9 releases.. With 10.6.8, LP9.1.5 is the most stable combination I've found....

Reported noise fault........

Below is the note I attached when I raised the fault:-
I have disconnected everything in my house and tested at the end of the dropwire out to line and the noise fault still exists. Some engineers were working in my local cab last week and the problem has arisen from then! This is causing my broadband to constantly drop out and only connect at 1meg down from 11. (It’s now less than a meg)
I received a call at 08:00 pm on Saturday night, from India regarding my fault, the person who rang me stated they needed to arrange an appointment as the fault may be in the house. I asked if they had read my note when I raised the fault they said they had. I then asked why it was necessary for a visit when the fault is outside the house. I explained that I was not happy at having to take time off when the fault was external nds as I, it is not always convenient due to the nature of my job to get leave at short notice. I was then told to take down a web address to which I explained that I was at a Bonfire party in my garden and it was not convenient. I asked could they email me the address to which I was informed they did not have my mail address. Unfortunately due to the noise fault deteriorating the call dropped out and I was not contacted back. My raised fault has not been updated on the website so my wife contacted BT faults on her mobile last night 06/11/12, she was told they were very busy and they would call her back. They called back after an hour and put her on hold twice and eventually put the phone down without dealing with anything. Needless to say they have not called back.
No wonder I constantly hear people slating this company and. At the time of writing no one re contacted my wife; the web fault has not been updated and I have received no emails. Mind you they have not got my mail address have they?

Hi
The engineer normally requires access so he can attach his test equipment at the main socket, by doing this they can (not always) get a distancemeasurment to where the fault is located.
The fault may even be in the dropwire down the front of your property, if it is they will require access to renew the complete length of cable from the pole.
(If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.

Web fault reporting doesn't work

My phone line was tested and it came back as working but it isn't. I have removed all extensions and tested with 2 different phones at the master socket and a fault still occurs. The line works after a fashion but doesn't ring properly and also sometimes loses the incoming phone number information. Broadband is ok.
But the BT web site won't allow me to report it because the line was tested as ok but I know it isn't. This is a failure of customer service.
Also this link doesn't work (I am using Mozilla Firefox not Internet Explorer but this shouldn't make a difference)
https://www.bt.com/consumerFaultTracking/public/faults/reporting.do?pageId=21&s_cid=con_FURL_faults
So I can't use the web site to report the fault and I had to call an 0800 number with a mobile.
Not good.

The website is working fine from your link posted also you can call BT from this number From a mobile: 0330 123 4151 the charge for this call will come from you mobile calling plan
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Fault reporting and customer service very poor.

Hi,
Long story short.....
I had infinity 2 installed in September and enjoyed speeds and I.P profile of 70-74mbps until November, since then my speeds and I.P profile has been dropping slowly until it reached 55mbps a few weeks ago.....thinking is was a problem with my equipment I replaced everything piece by piece over time (erthernet cables ,faceplate and hub from HH4 to HH5 & even my P.C) when this did not work I contacted BT at the beginning of this month to report a fault only to be told "55mbps is within acceptable limits and my online gaming would not need anywhere those speeds and no fault would be logged".........to say I was very angry was an understatement however I accepted this and continued to monitor the speeds........they still continued to drop.
I next rang BT 14th of this month and after the usual rounds of hoop jumping,questions and diagnostics a line fault was "magically" detected and a fault reluctantly reported by the staff (after pushing the issue) and a VOL number given for it......the fault report was closed yesterday, 24 hours after the fault was reported as fixed my speeds and I.P profile have dropped further (now 38mbs) giving me the impression they actually never fixed the fault and just closed it down hoping I would not notice.
Another phonecall today to the call centre and more of the same questions and diagnostics the same line fault is still being detected by them and have started another fault report with another round of "we will be monitoring the line for a few days and we will call you back"
I'm exceptionally annoyed with this level of service.....my house is less than 200 feet from the infinity cabinet and the copper overhead line goes direct to the junction box next to it, the BT DSL checker website states that even on the impacted "Range B" stats I should get 71/17 and they are don't seem that bothered that I'm getting 38/7 and for a third time want to "monitor the line"
Is this the norm for BT of the level of service towards it's customers?
If I was not locked into an 18 month contract with B.T I would have gone elsewhere by now.
Please note....
Although I have ranted thoughout this entry to the forum and I understand this is not a complaints area that B.T monitor I conducted my calls to the call centre staff with respect to them (not raising my voice or loosing my temper).....I do not believe in shooting the messengers.

Hi old-Nick,
Welcome to the community and thanks for posting!
I'm sorry for the problems you're having with your BT Infinity speed. I can help sort things out from here. Click on my username and under the "about me" section you'll see the link to get in touch with us.
Please include the link to this thread when you complete the form and whenever we've received your details we'll take it from there.
Thanks a million,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Reporting a fault

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