Reporting an audio/video issue with a TV show from a Season Pass? How?

I would like to report some audio/video issues with the latest The Unit and The Seeker episodes but I can't find them in my Purchase History??? I own a Season Pass for both. Any idea how to do it? I'm lost. Thanks!

Is this the lack of audio on "Shadow Riders"? I've just got to that episode, and I tried to report the problem, but the whole series of hoops you have to jump through seems to have changed. Rather than get to the page where you add comments for the problems, it merely sends you to an internet link on apple that has no bearing on the problem.
If you open your account information (store > View my account) you can click your purchase history there. The theory is that you find your program, click the arrow next to it, then click "report a problem" and it should allow you to enter a comment, or the problem... Anyone else having this troubvle?

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Playback pauses and audio sync issues with live video stream

I'm seeing playback pauses about every three seconds and audio sync issues with our live demo stream when using the OSMF/Strobe player. It happens on both our 2Mbps 720p stream and our 480p 750Kbps stream so it does not seem to be related to higher resolution/bandwidth streams. It also happens if I point directly to a stream asset or if I point to a .f4v with both streams listed for dynamic so it does not seem to be related to dynamic streaming specifically.
The same live streams play back very well without pauses or audio sync issues in the Akamai's dynamic player and even slightly better with JW 5.2.
I have viewed the OSMF/Strobe playback on three different laptops of various age (3 months to 2 years) and two are Windows and one is Linux. I have also tried the various buffering options on the Flash Media Player Setup and Strobe setup and it has not made a noticeable difference.
To see the stream with the Akamai player, go to: http://live.kulabyte.com
To see the stream with the OSMF/Strobe player, go to: http://live.kulabyte.com/osmf
I do not have JW set up for public viewing yet, but the two above show the distinct difference.
We are really hoping to start pointing our customers towards the OSMF player because of the support provided by the community and Adobe, but we have to get the quality of the playback to be acceptable first.
If someone has ideas on debugging I can PM the actual video assets to you.
Thanks,
Tim

Hi Tim,
You need to add this setting:
dynamicStreamBufferTime=8
The actual value can be higher or lower. The best practice is to use a value that is twice the keyframe distance. Anyway, try different values and see which performs the best for your content.
I know that the setup page does not contain this option and it is not documented in the UserGuide. We simply missed it. Sorry.
Also note that the dynamic buffering algorithms are not being used for dynamic streaming content. I tried to explain this here:
https://sourceforge.net/adobe/smp/wiki/Dynamic%20Buffering/
Looking forward to your confirmation that this solved your issue.
-Andrian

Severe audio sync issues with DVR and RAI(Italian) channel.

Having severe audio sync issues with the Motorola QIP6416-2 while
watching RAI(Italian) channel. The audio is about 2 seconds behind
the video. This is the only channel it seems to happen with.
I just switched from Cablevision about a week ago and never had a
sync issue with their DVR with the same RAI channel or any channel.
I've tried changing hdmi cables with no success and I also went to
component video cables but the problem remains. Resetting the
box helps but within 15 minutes the sync issues return. Also,
a channel change and back helps briefly,
The only new piece of equipment in the mix is the Motorola DVR,
nothing else has changed. The DVR is connected directly to my
tv.
Any help is greatly appreciated.
Mike

Being a foreign channel, there may be something screwy with the framerate (PAL conversion?). I don't personally subscribe to any foreign languages channels and I doubt too many on this forum do either, so you may have trouble finding someone to replicate the problem on their end here.

Audio driver issue with my HP Compaq DC7800 Convertible Minitower

Hello,
I am having an Audio driver issue with my HP Compaq DC7800 Convertible Minitower desktop PC.
A few days ago I have formatted my desktop PC and installed a new Windows XP Service pack 3. As I needed driver for my device I have managed to find all drivers except the one for my audio device. As I saw I have integrated audio on my motherboard, but drivers that I have found on a support site of HP (drivers download) none of them work and there are too many (I have also needed to download drivers for other devices form intel site but this is another issue). So, now I was hoping that someone can help me to find (finally) and install audio device so I can finish with installation process. I would be veeeeeerrrry thankful for that Thanks in advance.
This question was solved.
View Solution.

It does not matter . I have found the driver that I needed: ADI High-Definition (HD) Audio Driver - Sound Max
thx anyway

Audio/Video database with j2me

Hallo every one,
am trying to store audio and video files in database(ms access), which will should be listeaned and watched to mobile phone emulator.
have ms- access tomcat and j2me WTK installed in my pc,
whow can i make this possible?
Please help..
Thanks in advance.
email at [email protected]
Message was edited by:
nbkamani

Thanks supereno,
i now can play audio/video files through ms-access, But their control seems some how tough( that's to stop the song after had started playing is much harder while the moview so far seem ok.). This gives less control to us. am thinking the files are called by links which by the time being am not exactly sure.
I have inserted the OLE objects(files) through normal insert function of ms access.
am still working on , but am not sure if this will linked to midlets, via odbc and tomcat. Du think can be better way of implementation than this?, I dont oracle in my pc, and i dont have knowledge of it
Thanks again, thanks

Issue with Executing OS commands from Stored Procedure

I am trying to execute the scripts provided at :
http://github.com/xtender/XT_SHELL
provided by xtender user.
As required, I have asked my DBAs to grant privileges by executing the following scripts:
Begin
--change to needed permissions and execute
dbms_java.grant_permission( 'ODS', 'SYS:java.io.FilePermission', '/var/factiva/ODS/bin/CVIM_Rpt_ExportCSVFile’, 'read,write,execute' );
end;
/where CVIM_Rpt_ExportCSVFile is my script residing in the Unix server where my Oracle is installed.
The error I am facing when I try to execute the following command is:
select * from table(xt_shell.shell_exec('/var/scripts/CVIM_Rpt_ExportCSVFile',100))
Exception:the Permission (java.io.FilePermission /var/scripts/CVIM_Rpt_ExportCSVFile execute) has not been granted to ODS. The PL/SQL to grant this is dbms_java.grant_permission( 'ODS', 'SYS:java.io.FilePermission', '/var/scripts/CVIM_Rpt_ExportCSVFile', 'execute' )I have asked my DBA to also execute the following scripts: - But I still see the same error as above. I am not able to figure out whats going on. Can anyone pls help me out??
EXEC Dbms_Java.Grant_Permission('ODS', 'SYS:java.lang.RuntimePermission', 'writeFileDescriptor', '');
EXEC Dbms_Java.Grant_Permission(ODS', 'SYS:java.lang.RuntimePermission', 'readFileDescriptor', '');
dbms_java.grant_permission( 'ODS', 'SYS:java.io.FilePermission', '/var/scripts/CVIM_Rpt_ExportCSVFile', 'execute' )

DUPLICATE
===============================================================
Issue with Executing OS commands from Stored Procedure
==============================================================

I am having issues with internet explorer showing my slide show ? does any one know how to solve this ?

I am having issues with Internet Explorer showing my picture slideshow it works perfect in Google Chrome and Mozilla Firefox however there is just a blank white box whenever I go to Internet Explorer I'm using a free domain for testing purposes
www.wethepeople.site40.net
Can anyone tell me how to fix this issue

Could you please try publishing the muse site to test Business catalyst site using publish button and check if you still facing the same issue? Please share the link to test Business catalyst site you have created.
Looking forward to your reply.

Can I move ninety video files with their keyword tags from 'My Catalogue' into another catalogue?

Can I move ninety video files with their keyword tags from 'My Catalogue' into a another catalogue?

Nyinyikay a écrit:
Can I move ninety video files with their keyword tags from 'My Catalogue' into a another catalogue?
Two problems :
1 - You can't merge catalogs in PSE
2 - The usual workaround is to 'write metadata to files', export the files and 'get' them into the other catalog. But you can't write metadata to files with video files.
The only thing you could do would be to duplicate the catalog and delete all pictures other than your ninety videos...

Audio and Video issue with Windows 8.1 upgrade on Ideapad n585

I upgraded my Ideapad N585 to Windows 8.1 the other day, took forever, but it made it through. Unfortunately, I now get boot erors for the Dolby software, and the AMD Vision/Catalysyt Control Center. Neither of these programs are able to start, from startup or even manually. They just won't run. Sound seems to come out fine still, but I do have video issues.
First off, my computer doesn't seem to recognize a HDtv as a monitor through the HDMI port. I still get an image, but it's set to current screen resolution instead of 1080i. I tried using the detect button to force it to look for a second monitor (my TV), but it showed nothing connected, though at the time I was using two screens. Now my monitor's screen resolution seems to be a little higher than my TV's, but it doesn't fit the screen properly, and will sometimes put a black border around the desktop, not using the full screen. I have also noticed, that when plugged into the tv, if a background program like a screen saver starts (and I am one of the few people who still use them, I like BOINC, sue me), it will reset the screen resolution to what it requires. When the program exits, the screen resolution stays, and that becomes the new max screen resolution until I restart the computer. So far, it only does this through the tv, if I run the laptop monitor alone, it doesn't happen.
I did try updating the software with what's available through the support site, but nothing happened. I even went as far as to use the Windows 9x~XP standbys of completely uninstalling, manually removing everything from the system registry I could find relating to these two programs, and then finally reinstalling the software. Giving the audio and video a complete clean slate to work from, and got no positive results. I restart the computer, Dolby and Catalyst won't boot, and blind to HDtv. Problems as described above still apply.
Anybody else have this issue? Anybody got a fix?

have you found a solution to this?
My computer updated to 8.1 without my wanting it to, I have the same problems as you. I installed the video driver because the brightness was locked on what I had it. (the bar would move but did not change)
I searched for brightness and n585 and I was able to find a driver, now brightness works but HDMI still does not. When I plug in the TV both screens go black with all 4 options in the "project" screen.
*edit*
this worked for me i stumbled across this
I unplugged the power cable with the hdmi cable plugged in. Hit (windows key+p) scrolled to duplicate and it worked.I plugged in the power cord back in and it still worked.

Premiere Elements12 Audio sync issue with Moto X Smart Phone 1080i video

I shot some hi-def video with my Moto X Smart Phone but with the phone rotated to the portrait profile. The video plays normal and keeps that profile in Win Movie Maker and the other Win 8.1 video players.
When i opened the video in PRE-EL12 the video is landscape??? and audio out of sync. Any ideas?
I will run some tests tomorrow to see if it is only portrait shot video that has synch problems. If that's the case, I will post it here!
Tom's PC
Asus Desktop with intel CORE i7-4770
NVIDIA GeForce GT 640 4GB
DDR3 16GB
HDD 2-TB

Tom G. Peterson
Set up your Premiere Elements 12 project....
1. Open program to the Expert workspace and go immediately to File Menu/New/Project and Change Settings. In Change Settings, change the project preset to
NTSC
AVCHD
AVCHD 1080p60
Before you leave that area, in the last dialog there (new project dialog), make sure that you have a check mark next to "Force Selected Project Setting On This Project".
2. Then back in the Expert workspace, use Add Media/Files and Folders to get your video into Project Assets. And, from Project Assets, drag the video to the Timeline. Do you see an orange line over the Timeline content? If so, press the Render button. That will get you the best possible preview. You will know that the render is done when the orange line turns green.
3. Now, when you press the Play button of the Edit area monitor or hit the spacebar, is the audio out of sync in the playback? If so, on we go to HandBrake.
http://handbrake.fr/
Note: Right click the thumbnail for the video in Project Assets, select Properties, and see what it shows for frame rate.
HandBrake settings for the variable to constant frame rate change will be posted if you need them.
Thanks.
ATR

Audio/Video Issues in Tour de LC

First off, I would like thank Adobe for producing this resource.
In looking through the various pages contained within Tour de LC, I have found a couple of minor issues with regard to some of the videos presented. A co-worker had found a video that had no audio, unfortunately I am not sure which module it occurred. There is some kind of captioning in the video so it may just be that there is no audio.
In LiveCycle Overview > LiveCycle Solutions > Life Sciences > Life Sciences Demo Module, the Life Science Demo video does not sync with the audio. The video seems to stop while the audio continues.
In the LiveCycle Overview > Resources > Adobe TV section, the Videos labeled 'Service-Orientated Architecture for the Enterprise' and 'Invoking a LiveCycle ES process from an Adobe AIR application' seem to be the same video.
Again, Thank you for this great resource. I am sure it will be helpful to a great many LC users and developers.
Vive La Digital Revolution!!
Ryan D.E. Garner
Systems Consultant
Garner Data Systems, Inc.

Hi Ryan,
Thanks for the input and compliments on Tour De LiveCycle.
Many of the videos in TDL do NOT have audio associated with them. They simply have callouts on the screen directing the user.
On the "LiveCycle Overview > LiveCycle Solutions > Life Sciences > Life Sciences Demo" I do not see the same behavior as you do...it seems like it is ok. Maybe it has to do with the network speed.
We will fix the link on the Adobe TV to point to the correct video.
Thanks for the input!
-Jeff Kalicki
Avoka Technologies

Inherent ground Loop/audio hum issue with Intel Core 2 duo?

Has this ever been resolved? I can't find a definitive solution:
We're a recording studio and have put a 2.16 Intel Core 2 Duo,
667Mhz running OSX 10.4.11 into service for a second workstation.
The audio I/O device is an Apogee Duet Firewire audio interface.
The Mac delivers a continuous 60 hz hum to the audio signal on the
output.
Tried a ground lift which did not resolve it at all.
Audio is clean on the headphone-out of the interface btw.
Based on searches, discovered this is a known/reported issue with
a number of Mac models - tho i've not found specific fix for this
particular model if any exists.
Apparently a Mac defect. Any suggestions?
We are a pro audio facility and things like cables and external devices
have been tested and ruled out. All definitely points to an internal
issue w/ the machine.
There are numerous old threads about CHUD developer tools(?)
But, NO version I've downloaded (i think we installed/deinstalled
'em all) has offered this "Nap" processor-adjustment option that is talked
about as having "fixed" this hum issue for MDD G4 and Intel G5 model users.
Love to hear from anyone who can help on this...Hate to have to dump a nice
Imac for this. (Everything's perfectly quiet about it except the audio out -
that kinda blows ; (

Hi, checking back in on this. OK, running a Macbook in place of the IMac with the same Apogee Duet firewire audio interface, the hum is not apparent on the output.
The iMac has a ground lift. All suggests that this is a known internal intel iMac problem and hope any fellow users could give me some idea of how to correct it before I must relegate this one from studio to office use. (we simply have to have clean hum-free audio monitoring...don't think that's asking too much eh?)
Again, there've been posts going back over the years about some form of developer tool adjustment that enables putting intel machine processors into a "Nap" mode.
Is there a version of the CHUD tools that will offer this option on this model?
(intel 2.16 core duo - 10.4.11)
Thanks for any other ideas
Mike

Canon cameras have audio sync issue with FCP?

My mini dv deck died on me so,
I am using a small palm size Canon mini dv firewire camera to transfer about 50 tapes.
I am having a weird audio sync issue.
Sometimes the capture footage plays down in sync - I pause>scroll>play - and it's suddenly out of sync. This keeps happening. Sometimes it plays in sync. Other times it does not.
Because it's hit and miss- I'm not sure I can even re-sync.
I imagine it could be the media drive (internal)- but I have other video files on this drive that play fine.
I don't often use firewire capture.
Is audio sync a common firewire issue?
Will the quality suffer if I capture through composite/analog audio outputs?
I can patch it through my
decklink card.

Audio sync is an issue with Firewire, just not all the time. Usually it is fine, but a lot of Avid people don't like Firewire for this reason.
Most often it is a 5 frame sync issue. Slip your audio 5 frames forward and see if that solves the problem.
As well, take a look in your Browser after you capture a clip and see if the Aud Rate is either 48,000.5 Hz or 47,999 Hz. I have seen the clips come in as both of these. Once you slip the footage, export the audio only, then reimport and attach the audio to the clip in the timeline. Should take care of it.
Post back if these don't work.

Audio Sync Issue With FLME 3.1 and BMIP Card

Hello Folks....First off..Happy Holidays to all. Secondly...have Black Magic Intensity Pro Card (PCI-e) installed on i7, 3.33GHZ, 24 Gig Ram, Raid Controller 2x 600GIG Drives, Win7 64bit etc etc.
Noticed today on a live show...we had an audio sync issue of half to full second. This was being pushed via FLME 3.1 and audio was married to the BMIP audio inputs.
Video input was Component and audio as analog.
Any thoughts why this would happen?
Bandwidth was more than acceptable (pushing 700kbps over a T1)
Appreciate any insight.
Thanks,
KC

Hi!
I am having the same issue with the HD Extreme card. Did any of you find a solution to the problem?
Best regards
Jan

Audio Syncing Issue with iMovie 10.0.1

As was the case with iMovie 9, there is an issue with the audio syncing properly to the video when uploaded to YouTube. I am wondering if anyone knows of the workaround for the same issue with iMovie 10 (Mavericks)?
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Reporting an audio/video issue with a TV show from a Season Pass? How?

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