Reporting iTunes problems?

Is there anywhere on the Apple web site to give feedback on iTunes? I thought there use to be a feedback page (http://www.apple.com/feedback/itunes.html), but it seems to be only for requesting music.
The reason I ask is that I've just noticed that in 6.02 the info icon for the description of a podcast no longer appears when a podcasting is downloading (as it did in previous versions), only when it's stopped... and I have no idea how one goes about reporting this to Apple. Suggestions?

The best place to give feedback or report bugs about iTunes is the general feedback page:
http://www.apple.com/macosx/feedback/
M

Similar Messages

Dear Apple Support, Good day to you. This is to report the problem i encountered when i updated my Ipad mini to the new IOS 8.1.. After the update my Ipad restart and after that it appears a picture that need to connect to itunes and need to resto

Dear Apple Support,
Good day to you.
This is to report the problem i encountered when i updated my Ipad mini to the new IOS 8.1..
After the update my Ipad restart and after that it appears a picture that need to connect to itunes and need to restore. So i connect it to itunes and wait to restore my ipad mini because it is not opening.
After restoring it my ipad is now opening and it is like new that i need to set up again.
I set up again until i reach the apple id and password.
I put my below apple ID and password to unlock my ipad but it didn't work. The message i receive is "the apple ID cannot be used to unlock this Ipad.
What will I do? Please help.
Thank you
Sent from my iPhone
Begin forwarded message:
From: Apple <[email protected]***>
Date: October 9, 2013 at 11:53:53 PM GMT+4
To: ****
Subject: Your Apple ID was used to sign in to iCloud and iMessage on an iPad mini
Dear Leslie J.,
Your Apple ID was used to sign in to iCloud and iMessage on an iPad mini named “Leslie Joye's iPad”.
If you have not recently set up an iPad with your Apple ID, then you should change your Apple ID password. Learn more.
Apple Support
<Email Edited By Host>

1. It is never a good idea to include personal info like your email address or Apple ID in a post on an open forum.
2. The email you received DOES NOT say your Apple ID cannot be used to unlock this iPad. The email informs you that your Apple ID was used to unlock an iPad. Fortunately the iPad is yours. The message confirms that. If your Apple ID was used to unlock an iPad that was not yours your would then know to change your password. Since the iPad is yours you do not need to change your password.
Is your iPad working?

"error Report" "iTunes has encountered a problem and needs to close" HELP!!

every time i try to load itunes i get this message
"error Report" "iTunes has encountered a problem and needs to close". i have tried uninstalling and reinstalling. i tried removing quicktime through my control pannel and then reinstalling. ive tried running scans and pretty much anything else i can think of. at this point i might just return the ipod. anyone have any ideas.

Have you tried uninstalling Quicktime? If not try that. If you are still having problems then do this.
1. Uninstall both iTunes and Quicktime.
2. Delete the folders iTunes and Quicktime where installed in.
3. Reboot.
4. Delete C:\Documents and Settings\<<Your User ID>>\Application Data\Apple Computer\
5. Delete C:\Documents and Settings\<<Your User ID>>\Local Settings\Application Data\Apple Computer
6. Delete if in your My Documents folder there is a folder called My Music with a folder in it called iTunes. Delete or rename the iTunes folder.
7. Reboot.
8. Turn off all anti virus and firewall software.
9. Re-install iTuens.
If you still get an error after that your Windows install is hosed. You will need to format and re-install it first.

HT1725 I bought an App last month, doesn't work. consulted the manufacture they sent me to iTunes for refund, reported the problem to iTunes, they sending me back to Manufacturer.

I bought an App last month, doesn't work. consulted the manufacture they sent me to iTunes for refund, reported the problem to iTunes, they sending me back to Manufacturer. Can someone please assist me on this, I need my refund for this non functional App. BSSoft and iTunes Stores do something here, when I go back to report it again, I get an error message stating "...this problem has been reported or too old to report..."

Debit card? Are you sure?
USA iTunes Store does not appear to accept debit cards - http://www.apple.com/legal/itunes/us/terms.html "The iTunes Store, Mac App Store, App Store, and iBookstore services (“Services”) accept these forms of payment: credit cards issued by U.S. banks, payments through your PayPal account, iTunes Cards, iTunes Store Gift Certificates, Content Codes, and Allowance Account balances."

Itunes wont let me report a problem with multiple songs

i wanted to buy ariana grandes old album but it wouldnt let me so i bought some of the songs because i thought i could complete the album but when i went back later it told me that if i bought the album i would have to buy the other songs i already had again and i didnt want duplicates and when i went to report a problem it wouldnt let me refund. please help i just want to buy her album once.

Your first priority should be to change your password, since someone else has access to your account to download these items. You can go to http://iforgot.apple.com to change it. The link for iTunes Support is http://apple.com/support/itunes/contact/. Select the nature of your query and fill out the form, then you should see the email link.

HT1689 I downloaded 2 music singles, they played fine, now they've disappeared, I have the receipt, when I try to report the problem it says cannot connect to iTunes Store! Help!!!

Please help! How can I download them without paying for them again. If I view my download history, they show up, but if you click on them, the option is to buy them, rather than play or download.

Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting those two tracks from your iTunes library and redownload them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
If you aren't in a country where you can re-download music or if they re-download in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find those songs and use the 'Report a Problem' link.

TS1368 when i try to report a problem with a purchase i just get a message saying'cannot connect to itunes store' but it lets me in to make purchases. whats going on?

when i try to report a problem purchase to itunes i keep getting a message saying 'cannot connect to itunes store' or 'cannot connect to server' dispite being able to visit the store to make purchases. is this just a scam by itunes not to engage with problems?

"is this just a scam by itunes not to engage with problems?"
Of course not.
http://www.apple.com/support/contact/

Unable to 'report a problem' with iTunes purchase

Hi all.
I have a Season Pass for Castle, Season 1 in the UK store. They have, as usual, been releasing the episodes for download approx 24 hours after transmission (yes, US readers we're THAT far behind you in being able to get this programme.). However, last week Channel 5 broadcast the final 2 episodes of season 1 back to back on the same night. Only one episode, episode 9, appeared in iTunes.
I thought I would use the 'report a problem' feature to ask if they're actually going to put the last one up to download, or if it's been forgotten. However, clicking the 'report a problem' link in My Account on any episode of Castle just opens the default Apple support webpage in Safari. If I use the link on any other purchase then I get the correct "Problem: Choose One" drop down within iTunes.
So, how can I ask a question of iTunes support about the currently missing episode if I can't use the "report a problem" link?

Doh. Didn't expect it to be that simple. I don't know why but I had it my head that they don't deal with iTunes store queries except via the in app reporting method.

Disappearing Report a Problem button iTunes 10.6

OS 10.6.8 iTunes 10.6
I am an iTunes match user and I have a song that I purchased a year or so ago that will not stream or download. The song it by the Ting Tings "That's Not My Name" Anyway, I try to report the problem from my account purchase history but when I click on the report a problem button it just disapears LOL!!! and no form shows up. Is this how apple handles problems now?

I think what is happening is the button disappears then there are links "Report a problem) next to each item in the purchased list. However, I still think it is odd that the button disappears. I guess now I have to just search through the lists to find the item that I am having trouble with.

Why Can't I Report a Problem with my iTunes Purchases?

When I go to my Purchase History and click Report a Problem with a purchase it does not take me to the right page. It takes me to this page: http://www.apple.com/support/itunes/ I do this on my pc and I follow these steps:http://support.apple.com/kb/HT1933 Still does the same thing.
Can I get some help please?

Click Support at the top of this page, then click the link under Contact Us.

What happened to itunes report a problem support?

Can someone tell me why Apple changed the easy report a problem off itunes receipts? Is this a new change that will last or is there something down? It took me forever to figure out how to send an email or a message to report a problem - this is total crap.

Can someone tell me why Apple changed the easy report a problem off itunes receipts? Is this a new change that will last or is there something down? It took me forever to figure out how to send an email or a message to report a problem - this is total crap.

I can't use the "report a problem" Function in iTunes!

I am trying to report a problem with an in-app purchase I made. I can see it on the receipt, however, when I click the "report a problem" button, it redirects me to the Apple Support home page, how do I go about reporting a problem with that purchase?

Use the email form here > Apple - Support - iTunes Store - Contact Us

HT1933 The Report a Problem button in iTunes re-directs to this website? The website says to go back to iTunes. Infinite loop!!! I want to report a problem!

How can I report a problem in iTunes, when iTunes re-directs to the apple website? Is there an email address?

Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report your issue to the iTunes Store.
Regards.

HT2693 Report a problem with iTunes

I play Modern World by Gree, and the purchases with my iTunes was glitch in the game. Allot of people had this problem and the company knows this. I contacted the company's customer support and they have not responded in three day. I want to a refund of the iTunes that they consumed this weekend.

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

HT3702 I continue to be charged on my credit card for purchases I am not making on itunes. I have switched credit cards and this contines to happen. I have reported the problem on each specific purchase. What else do I do?

I continue to get charged on my credit for purchases I am not making on itunes. They are all small purchases such as $4.99, $1.99, $6.99 but have added to almost $300 in total. I keep clicking on them as report a problem. I have switched credit cards but this continues to happen. What do I do? Seems like there is no number to call. Wish I could talk to a person rather than trying to navigate this through the internet.

How are they showing up on your account e.g. are they auto-renewing subscriptions that you haven't stopped : http://support.apple.com/kb/HT4098
Does anyone else have access to your account and/or devices that might be making them ?
If you can't work out where they are coming from then you could contact iTunes support and ask them for help (we are fellow users here on these forums) : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If they aren't showing on your account's purchase history then you should also contact your card issuer.

Reporting iTunes problems?

Similar Messages

Maybe you are looking for