Reporting on service call history

I would like to create a report of service call history as can be seen on the service call tab. I know the ASCL table is the change log for service calls: is this my only option for getting a report? Is there a view for the Service call history?
My goal is to track the time it takes between changes in Call Status for some performance reporting. Any suggestions would be much appreciated.
Laura

Hi Laura,
If you need a report for service call history that can be seen on the service call tab, you may not need ASCL. ASCL only saves the header changes. Those data under each tab are saved in the SCLx sub tables.
Thanks,
Gordon

Similar Messages

Service calls in XL reporter don't work

Hello,
I try to create a report with XL reporter using the service call datas. I find everything in the composer but in the designer part, the system doesn't show me anything (I have a lot of datas in my database). No error message, I have only a white page... All the other report based on other datas work...
Is someone has already created a report for service call using XL reporter?
Thanks.
Dratia DOISNE

Hi,
For reports to work in the Designer screen (in excel) you need to include at least one measure (amount or quantity field that looks like a #Y$ type field) in the report.
You can hide the field if don't need to see it. I can't remember if there are any measures in the service module though.
If you don't include a measure the report will return data in the composer screen but not in the 2nd screen.
Kind regards,
Adrian

Service Call - Ticket no.

Hi !
1. In 'service call' is there any way to create 'Ticket' as in R3?
2. also can we schedule the service, to report the service call once after it is generated, via e-mail?
Meera.

Meera,
Please Run the Query stand alone and check to see if there are any results returned.
If the query returns no results the Alert does not have anything to trigger.
If the Query returns results, then set the Frequency to 5 minutes and see if it works. Also remember to check Active check box.
You should have checked the check box next to the user in the Int column if you want the Alert to be sent internally through the SAP system.
If you trying to send external emails with the Alert data, then you should first setup SBO Mailer.
You need to do the following steps to setup SBO Mailer.
1. Open SAP B1 Server Suite Manager (ServerManager.exe).
Select SBO Mailer in the Service drop down. Click on Settings and enter your SMTP mail server information.
Once done. Click start and Also check Auto Start when OS starts.
after this, make sure the User has a valid email id setup in their User setup page. Admin > Setup > General > Users.. E-mail
Suda

Service Call - Date Received

Hi,
In what database table can I find the Service Call History updates? I want to access the dates that the Status was changed so that we can see when items were received through queries that are emailed to our repair technicians.
Thanks

Rahul,
Thank you, the OSCL table has a lot of dates for the Service Call - including an updateDate field - but what I am looking for is the whole history of updates that can be found by clicking the History tab of the Service Call. The status of a Service Call can be changed multiple times, and this information would seem to be stored in a different table. However, the table name does not appear when you hover over the field with the View System Information.
Thanks,
Theresa

Collector Call History Report

Hi All,
The Collector Call History Report is discomissioned in R12. Now I have to create a new report for the same. All the tables and screens have been changed. Just wanted to ask you all If anyone developed this report or not?
If yes please help me .
Thanks in Advance

Hi Yeow,
Yes. You can use the CDR reports to crosscheck it.
Refer the section "Forwarded or Redirected Calls" in the below link.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/6_0_1/car/carcdrdef.html#wp1051566
Hope it helps.
Anand
Pls rate helpful posts !!

How can I use web service call for edit a report with SSRS in Java Struts2 web application

Hello im new in SSRS technologie and I would like make web service call at my SSRS server. Is sombody can help me ?
- What API should I import in my project ? I use Maven can I found this API on Maven repository ?
- I would like have an sample of code which initialize the ReportingService, do the call and process result.
We use the SQL Server ReportingService 2008 R2 and currently we made HTTP call like this : http://<ssr_server>/ReportServer/Pages/ReportViewer.aspx?%2fSSRS_OMB%2fMyReport&rs:Command=Render&MyParam=<value>
Regards

Hi ombinte,
SQL Server Reporting Services provides access to the full functionality of the report server through the Report Server Web service. Because the Report Server Web service is an XML Web service which uses Simple Object Access Protocol (SOAP) over Hypertext Transfer
Protocol (HTTP), any SOAP-aware application or development tool can communicate with the SSRS web service.
There are three primary ways to develop Reporting Services applications based on the Web service, please see:
Develop applications using Microsoft Visual Studio and the Microsoft .NET Framework SDK.
Develop applications using the rs utility (RS.exe), the Reporting Services script environment.
Develop applications using any SOAP-enabled set of development tools.
For more information about Report Server Web Service, you can refer to the following document:
http://technet.microsoft.com/en-us/library/ms152787.aspx
Hope this helps.
Thanks,
Katherine Xiong
Katherine Xiong
TechNet Community Support

Sales person in the service call report

Hello
I am using PLD to make a new layout for the service call report. I would like to add a column with the sales person of the customer. I have already added the field from the table, but i just get a blank column.
Does anyone know how I can do it?
Thanks
Jacobo

Hi Jacobo,
We cannot select the OSLP table in the list of tables available without using Alt+click. Please reconfirm if you have used this. Since OSLP is not available, you cannot include the Sales Employee column in the report.
One workaround is to set the sales employee name in one of the unused fields on the Service call form (like problem type, call type etc). Just rename and define the sales employees here as well. You can even use Formatted search to update this field for change in BP code.
Since this column is already available in the Service call reports, you can easily rename the columns and use the reports as-is without much customisation on PLD.
Hope this helps.
Regards,
Hamsa

History in Service Call

Hi To All
There is a History Tab in Service Call...In which table the values from History Tab got stored....

Hi,
EDIT:
this info is a combination of a select from different tables.
the best is you analyze it with SQL profiler and you see that!
also look in the DB Reference from SDK and search for "Service" and you will see
some tables that are used for Service Calls.
lg David
Edited by: David Nussböck on Oct 22, 2008 12:25 PM

Service call report - overdue ??

Hi, Experts,
On the main menu [service] -> [service reports] -> [service call'] the first report.
After executing it, the report has one column named "overdue", could you pls advise how to tell it's overdue or not? what's the date the report used to compare?
Thanks.
Emily

Hi Emily,
I believe this Overdue compare the Response times and Resolution times between service call and service contract.
Thanks,
Gordon

Error reporting with web service call

Hi Experts,
We have a unique requirement of logging errors or exceptions throughout the message lifecycle to a Logging System via a web service call.
If error occur during message processing, is there any way to trigger an error message from every step of message pipeline which will invoke a web service ?
Please share your views on it.
We are using PI7.3 Java only stack.
- Shri

Hi
You can try using a try/catch block in your UDF and write the logging lookup logic in catch block.
It can catch some exceptions(For example response message parsing). Just give a try.
And let me know the result.
Thanks,
Dhanish

Skype account records call history which I did not...

I received notifications on Skype that my subcription to Albania is expiring. It notes that I have 3 different subscriptions to Albania, but I did not buy any subcription, and neither did I make any calls to Albania! What's more creepy is that when I check my call history, a long list of calls to an Albanian number shows up. It just occurred today and it feels like my account might have been compromised. I have been using Skype everyday for the past week and did not observe anything odd or strange. Can anyone explain/help?

Hi, Wilson-T, and welcome to the Community,
I agree; your report reads as if your account has been compromised. Hopefully you still have access to the account; if you do, check that the registered e-mail address is still yours, and then change the password immediately if you have not already done so.
Report the fraudulent purchases both to Skype and to the issuer of whatever payment method you have on file, including any third-party payment processor, if you use one, such as PayPal.
Please contact Skype customer service to request assistance in having these fraudulent subscriptions dealt with.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
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Series Primary overlaps object Service Call

hI SAP gurus,
i am trying to create new series in Document Numbering for 'Service Call' , it doesn't allow me to create Series Numbering and following Error is showing ...
Series Primary overlaps object Service Call
Does any one know how should i create a new Series for Service Call..?
i appreciate your help.
Thanks and Regards,
kaviprashu

hi,
ok i will quote this for you
Symptom
It is a legal requirement in Brazil that service calls are numbered.
Solution
To facilitate the legal requirement that users can trace and manage service calls efficiently, it is now possible to assign service calls to sequential series numbering. All marketing document numbering rules (search, overlapping numbers, manual series, and etc.) are also applied on service calls. The following fields and objects are added:
In the Document Numbering - Setup window, the service calls object is added.
To access the Document Numbering - Setup window, choose Administration -> System Initialization -> Document Numbering.
In the Series - Service Calls - Setup window, the 'Primary' series is added.
For new and upgraded companies, the application automatically creates the 'Primary' series for service calls.
In the Numbering Series - Setup window, the 'Primary' series is added.
In the Service Call window, the No. fields (selection of series and number) are added.
To access the Service Call window, choose Service -> Service Call.
In the Relate Series to Document - Setup window, the service calls object is added.
For the service reports (Service Calls, Service Calls by Queue, Response Time by Assigned to, Average Closure Time, Service Monitor, My Service Calls, My Open Service Calls and My overdue Service Calls, Service Contract document - subtab Service Calls and Customer Equipment Card - subtab Service Calls):
Call No. (label text) is changed to Call ID.
The Document No. field represents the new call no. field.
Series column is added to service reports.
The Check Document Numbering - Selection Criteria window also includes checking of the service calls sequence.
To access the Check Document Numbering - Selection Criteria window, choose Administration -> Utilities -> Check Document Numbering.
For new created service calls, no record will be written to History Change Log when you add service calls (the same as the system behavior in the marketing documents).
Only after the actual update on an already added service call, a history record will be added.
There is no change in the already existing Call ID field, the behavior of this field stays the same.
Other terms
service calls, series, numbering, B1, sequential
Header Data
Released on     15.08.2011 15:48:33
Release status     Released for Customer
Component     SBO-SER-SCL Service Call
Priority     Recommendations/additional info
Category     Advance development
References
This document is referenced by:
SAP Business One Notes
1606253           Overview Note for SAP Business One 8.81 patch 07
Validity
Software Component
Version
SAP BUSINESS ONE
8.81
regards,
Fidel

Error while calling ejb service call from BPM service

Hi,
We are using the Oracle 11.1.1.5.0
We are calling ejb service call from BPM service to update the data to Oracle database.
We are getting the below error when we executing the ejb service call from BPM Service.
<Error> <EJB> <BEA-010026> <Exception occurred du
ring commit of transaction Name=[EJB oracle.bpm.bpmn.engine.ejb.impl.BPMNDeliver
yBean.handleCallback(java.lang.String,java.lang.String,java.lang.String,int,bool
ean)],Xid=BEA1-45B91984D57960994897(30845116),Status=Rolled back. [Reason=javax.
transaction.xa.XAException: JDBC driver does not support XA, hence cannot be a p
articipant in two-phase commit. To force this participation, set the GlobalTrans
actionsProtocol attribute to LoggingLastResource (recommended) or EmulateTwoPhas
eCommit for the Data Source = EBSConnection],numRepliesOwedMe=0,numRepliesOwedOt
hers=0,seconds since begin=1,seconds left=60,XAServerResourceInfo[SOADataSource_
base_domain]=(ServerResourceInfo[SOADataSource_base_domain]=(state=rolledback,as
signed=soa_server1),xar=SOADataSource,re-Registered = false),XAServerResourceInf
o[ArCnTaskForms@EBSConnection@EBSConnection_base_domain]=(ServerResourceInfo[ArC
nTaskForms@EBSConnection@EBSConnection_base_domain]=(state=rolledback,assigned=s
oa_server1),xar=weblogic.jdbc.wrapper.JTSEmulateXAResourceImpl@fa5476,re-Registe
red = false),SCInfo[base_domain+soa_server1]=(state=rolledback),properties=({web
logic.jdbc.remote.EBSConnection=t3://192.168.10.114:8001, weblogic.transaction.n
ame=[EJB oracle.bpm.bpmn.engine.ejb.impl.BPMNDeliveryBean.handleCallback(java.la
ng.String,java.lang.String,java.lang.String,int,boolean)]}),local properties=({w
eblogic.jdbc.jta.SOADataSource=[ No XAConnection is attached to this TxInfo ]}),
OwnerTransactionManager=ServerTM[ServerCoordinatorDescriptor=(CoordinatorURL=soa
server1+192.168.10.114:8001+basedomain+t3+, XAResources={eis/tibjms/Queue, eis
/activemq/Queue, WLStore_base_domain_BPMJMSFileStore, WLStore_base_domain__WLS_s
oa_server1, eis/fioranomq/Topic, eis/jbossmq/Queue, eis/Apps/Apps, eis/websphere
mq/Queue, eis/AQ/aqSample, WLStore_base_domain_SOAJMSFileStore, eis/aqjms/Queue,
WSATGatewayRM_soa_server1_base_domain, eis/sunmq/Queue, eis/pramati/Queue, SSCo
nnectionDS_base_domain, eis/tibjms/Topic, eis/tibjmsDirect/Queue, eis/wls/Queue,
eis/tibjmsDirect/Topic, EDNDataSource_base_domain, eis/wls/Topic, eis/aqjms/Top
ic, RL3TST_base_domain, ArCnTaskForms@EBSConnection@EBSConnection_base_domain, S
OADataSource_base_domain, WLStore_base_domain_UMSJMSFileStore_auto_2},NonXAResou
rces={})],CoordinatorURL=soa_server1+192.168.10.114:8001+base_domain+t3+): weblo
gic.transaction.RollbackException: Could not prepare resource 'ArCnTaskForms@EBS
Connection@EBSConnection_base_domain
JDBC driver does not support XA, hence cannot be a participant in two-phase comm
it. To force this participation, set the GlobalTransactionsProtocol attribute to
LoggingLastResource (recommended) or EmulateTwoPhaseCommit for the Data Source
= EBSConnection
at weblogic.transaction.internal.TransactionImpl.throwRollbackException(
TransactionImpl.java:1881)
at weblogic.transaction.internal.ServerTransactionImpl.internalCommit(Se
rverTransactionImpl.java:345)
at weblogic.transaction.internal.ServerTransactionImpl.commit(ServerTran
sactionImpl.java:239)
at weblogic.ejb.container.internal.BaseLocalObject.postInvoke1(BaseLocal
Object.java:622)
at weblogic.ejb.container.internal.BaseLocalObject.__WL_postInvokeTxRetr
y(BaseLocalObject.java:455)
at weblogic.ejb.container.internal.SessionLocalMethodInvoker.invoke(Sess
ionLocalMethodInvoker.java:52)
at oracle.bpm.bpmn.engine.ejb.impl.BPMNDeliveryBean_of8dk6_ICubeDelivery
LocalBeanImpl.handleCallback(Unknown Source)
at com.collaxa.cube.engine.dispatch.message.instance.CallbackDeliveryMes
sageHandler.handle(CallbackDeliveryMessageHandler.java:47)
at com.collaxa.cube.engine.dispatch.DispatchHelper.handleMessage(Dispatc
hHelper.java:140)
at com.collaxa.cube.engine.dispatch.BaseDispatchTask.process(BaseDispatc
hTask.java:88)
at com.collaxa.cube.engine.dispatch.BaseDispatchTask.run(BaseDispatchTas
k.java:64)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExec
utor.java:886)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor
.java:908)
at java.lang.Thread.run(Thread.java:662)
Caused by: javax.transaction.xa.XAException: JDBC driver does not support XA, he
nce cannot be a participant in two-phase commit. To force this participation, se
t the GlobalTransactionsProtocol attribute to LoggingLastResource (recommended)
or EmulateTwoPhaseCommit for the Data Source = EBSConnection
at weblogic.jdbc.wrapper.JTSXAResourceImpl.prepare(JTSXAResourceImpl.jav
a:83)
at weblogic.transaction.internal.XAServerResourceInfo.prepare(XAServerRe
sourceInfo.java:1327)
at weblogic.transaction.internal.XAServerResourceInfo.prepare(XAServerRe
sourceInfo.java:513)
at weblogic.transaction.internal.ServerSCInfo$1.run(ServerSCInfo.java:36
8)
at weblogic.work.SelfTuningWorkManagerImpl$WorkAdapterImpl.run(SelfTunin
gWorkManagerImpl.java:528)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:209)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:178)
.>
<12 Oct, 2012 12:34:40 PM IST> <Error> <oracle.soa.bpel.engine.dispatch> <BEA-00
0000> <failed to handle message
javax.transaction.xa.XAException: JDBC driver does not support XA, hence cannot
be a participant in two-phase commit. To force this participation, set the Globa
lTransactionsProtocol attribute to LoggingLastResource (recommended) or EmulateT
woPhaseCommit for the Data Source = EBSConnection
at weblogic.jdbc.wrapper.JTSXAResourceImpl.prepare(JTSXAResourceImpl.jav
a:83)
at weblogic.transaction.internal.XAServerResourceInfo.prepare(XAServerRe
sourceInfo.java:1327)
at weblogic.transaction.internal.XAServerResourceInfo.prepare(XAServerRe
sourceInfo.java:513)
at weblogic.transaction.internal.ServerSCInfo$1.run(ServerSCInfo.java:36
8)
at weblogic.work.SelfTuningWorkManagerImpl$WorkAdapterImpl.run(SelfTunin
gWorkManagerImpl.java:528)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:209)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:178)
>
<12 Oct, 2012 12:34:40 PM IST> <Error> <oracle.soa.bpel.engine.dispatch> <BEA-00
0000> <Failed to handle dispatch message ... exception ORABPEL-05002
Message handle error.
error while attempting to process the message "com.collaxa.cube.engine.dispatch.
message.instance.CallbackDeliveryMessage"; the reported exception is: Error comm
itting transaction:; nested exception is: javax.transaction.xa.XAException: JDBC
driver does not support XA, hence cannot be a participant in two-phase commit.
To force this participation, set the GlobalTransactionsProtocol attribute to Log
gingLastResource (recommended) or EmulateTwoPhaseCommit for the Data Source = EB
SConnection
This error contained an exception thrown by the message handler.
Check the exception trace in the log (with logging level set to debug mode).
ORABPEL-05002
Message handle error.
error while attempting to process the message "com.collaxa.cube.engine.dispatch.
message.instance.CallbackDeliveryMessage"; the reported exception is: Error comm
itting transaction:; nested exception is: javax.transaction.xa.XAException: JDBC
driver does not support XA, hence cannot be a participant in two-phase commit.
To force this participation, set the GlobalTransactionsProtocol attribute to Log
gingLastResource (recommended) or EmulateTwoPhaseCommit for the Data Source = EB
SConnection
This error contained an exception thrown by the message handler.
Check the exception trace in the log (with logging level set to debug mode).
at com.collaxa.cube.engine.dispatch.DispatchHelper.handleMessage(Dispatc
hHelper.java:207)
at com.collaxa.cube.engine.dispatch.BaseDispatchTask.process(BaseDispatc
hTask.java:88)
at com.collaxa.cube.engine.dispatch.BaseDispatchTask.run(BaseDispatchTas
k.java:64)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExec
utor.java:886)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor
.java:908)
at java.lang.Thread.run(Thread.java:662)
>
Could any body help on this issue.It is little bit urgent for us to resolve.
Thanks in advance.

Thanks Sudipto Desmukh,
The link is helpful me to resolve this issue.
Thanks,
Narasimha E

Jabber and Missed Call history

Hello
I am looking for and explanation or a document around expected behavior for how the Call Log works within the Jabber for Windows client. Our customers setup has Jabber for windows deployed in Deskphone Control mode, where the Jabber clients control a single physical phone. Predominantly a 7945 series phone. How in Sync is the "CALL HISTORY" (missed call, placed call, received call) lists within the Jabber client with the physical phone itself. Examples:
If we miss a call on the physical phone and Jabber is opened, we noticed that both the physical phone and Jabber client report a missing call.
If we miss a call and Jabber is closed, we notice the physical phone reports a missed call, but when Jabber sign's in the "MISSED Call" is not reported on the Jabber client.
Is this expected behavior?
if anyone can provide context or has a document that explains the expected behavior this would be very helpful to me.
Thanks

Jaime,
Just for clarity, I'm not talking about a CSF registered phone, I'm talking about Jabber running in Deskphone Control mode. So yes in a hopeful way I would expect the call history from the physical phones to be in sync since deskphone control is just remotely controlling the phone. I suppose the call history on a physical phone is likely stored locally on the phone itself and this is why they call logs do not remain in sync but i just wanted to confirm that this is a fact vs an assumption.
Thoughts?
Ryan

Jabber for Windows Call history log

Hi. I am using Jabber for windows, integrated to the cucm as a extension number, all is just workink fine but I have a issue in the call logs at the jabber client.
Ex.If I dial +4599999999 or 099999999 then the call log only save the 99999999 number and that means I am not able to dial back to that number by pressing the number in the call history.
Any help regarding the issue is appreciated.
Bjørn

Hi Bjørn,
Can you provide a problem report for investigation?
1. Clear all logs under "C:\Users\username\AppData\Local\Cisco\Unified Communications\Jabber\CSF\Logs"
2. Make one call to reproduce problem.
3. Create a problem report (Help -> Report a problem...) and attach it to this thread (or email me directly).
Thanks,
Maqsood

Reporting on service call history

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