Reporting on Siebel CRM data in BW

Hi Gurus,
We have a new requirement coming up where we need to develop BW reporting for Siebel CRM Data. I do not know the exact requirements yet, but I need to address the way of apporaching this. Basically the clients wants to implement all CRM reporting in BW.
Please share any docs or links that talk about this issue. IS DBConnect the way to go?
pls suggest
Raj

Hi Raj,
as I already did BW reporting on Siebel data I can just explain what we did.
We connected the Siebel system to BW via DBConnect. Then we created views on the required tables to use them as extractors. The data was posted via full upload to ODS-Objects first with update mode overwrite. From there we were able to do a delta to the cubes.
Hope this helps!
regards
Siggi

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Hi Thirumala,
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============================
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Ponder Pro Serve
cell: 770.490.2767
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web: www.ponderproserve.com

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Hi,
I am in urgent need with the help on the following 3 actions I need to undertake today. I hav not used Siebel CRM for about 2 years and am in urgent need of assistance if anyone can help it would be MUCH appreicated.
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In reference to your questions:
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Siebel CRM On Demand Help

Hi,
I am in urgent need with the help on the following 3 actions I need to undertake today. I hav not used Siebel CRM for about 2 years and am in urgent need of assistance if anyone can help it would be MUCH appreicated.
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· Produce a sales pipeline report using the CRM system
Many thanks

This same question was answered in the CRM On Demand Admin forum.

Error in generating parameterized report in siebel 8.1.1.5

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Label: Report View Type
Name: Report_View_Type
Type: LOV
Picklist: Plan List Report Type
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<?param@begin: Report_View_Type?>
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[121911_044545055][][STATEMENT] PublicReportService::uploadReportDataChunk Service BEGIN
[121911_044545055][][STATEMENT] PublicReportService::uploadReportDataChunk the first chunk of XML Report Data
[121911_044613540][][STATEMENT] PublicReportService::runReport Service BEGIN
[121911_044613540][][STATEMENT] PublicReportService::initSession BEGIN
[121911_044613540][][EVENT] SiebelValidator(Properties prop)
[121911_044613540][][EVENT] endpoint:http://10.205.18.56/eai_enu/start.swe?SWEExtSource=WebService&SWEExtCmd=Execute
[121911_044613540][][EVENT] adminUsername:SADMIN
[121911_044613540][][EVENT] adminPassword:********
[121911_044613540][][EVENT] Endponit contains no UserName or Password, appending it with Admin's
[121911_044637368][][EVENT] GetRoles() returnsSiebel Administrator,DoCS Data Administrator,XMLP_ADMIN,XMLP_DEVELOPER,XMLP_SCHEDULER,XMLP_SIEBEL_GUEST,Siebel Developers,DoCS System Administrator,DoCS Administrator,DoCS Manager,Genesys Multimedia Agent,DoCS FAU Manager,DoCS OOHC MDS Portal,DoCS OOHC MDS KIDS,DoCS Portal Generic,CIW Report Creator,CIW Report Viewer,CIW Administrator
[121911_044637368][][STATEMENT] PublicReportService::initSession END --- Elapse Time = 23828
[121911_044637368][][STATEMENT] PublicReportService::generateReport BEGIN
[121911_044637368][][STATEMENT] ReportAbsPath = /SiebelCRMReports/Plans List Report 8115b/Plans List Report 8115b.xdo
[121911_044637368][][STATEMENT] ********** By Pass DocumentCache is false
[121911_044637368][][STATEMENT] Logger.init(): *** DEBUG MODE IS ON. ***
[121911_044637383][][STATEMENT] Logger.init(): LogDir=D:\BIPHome_1\jdk\jre\lib\Temp
[121911_044637383][][STATEMENT] [ PDF GENERATOR ]---------------------------------------------
[121911_044637383][][STATEMENT] XDO version = Oracle BI Publisher 10.1.3.4.1
[121911_044637383][][STATEMENT] java.home = D:\BIPHome_1\jdk\jre
[121911_044637383][][STATEMENT] XDO_TOP = null
[121911_044637383][][STATEMENT] Config Path = null
[121911_044637383][][STATEMENT] Debug Cfg Path= D:\BIPHome_1\jdk\jre\lib\xdodebug.cfg
[121911_044637383][][STATEMENT] Font dir = D:\BIPHome_1\jdk\jre\lib\fonts\
[121911_044637383][][STATEMENT] Locale = en-US
[121911_044637383][][STATEMENT] Fallback font = type1.Helvetica
[121911_044637383][][STATEMENT] [ PDF GENERATOR PROPERTIES ]----------------------------------
[121911_044637399][][STATEMENT] digit-substitution=null(not set)
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[121911_044637399][][STATEMENT] font.ANDALE DUOSPACE WT SC.normal.normal=truetype.D:\BIPHome_1\jdk\jre\lib\fonts\ADUOSC.ttf
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[121911_044637430][][STATEMENT] pdf-encryption-level=0
[121911_044637430][][STATEMENT] pdf-font-embedding=true
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[121911_044637446][][STATEMENT] pdf-replace-smartquotes=true
[121911_044637446][][STATEMENT] pdf-security=false
[121911_044637446][][STATEMENT] ------------------------------------------------------
[121911_044637461][oracle.apps.xdo.common.font.FontFactory$FontDef][STATEMENT] Type1 font created: Helvetica
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[121911_044637461][oracle.apps.xdo.common.font.FontFactory$FontDef][STATEMENT] Type1 font created: Helvetica-Bold
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[121911_044637493][oracle.apps.xdo.template.rtf.RTFParagraph][STATEMENT] stylename=Normal
[121911_044637493][oracle.apps.xdo.template.rtf.RTF2XSLParser][STATEMENT] Time spent: 110
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[121911_044637508][oracle.apps.xdo.common.font.FontFactory][STATEMENT] type1.Helvetica-Bold closed.
[121911_044637508][][STATEMENT] Setting data definition:Report_View_Type type:oracle.apps.xdo.servlet.data.bind.ReportParameterBoundValue
[121911_044637508][][STATEMENT] Set ReportRequest's parameters key[0], Report_View_Type
[121911_044637508][][STATEMENT] Set ReportRequest's parameters value[0], [Ljava.lang.String;@1639ff
[121911_044637508][][STATEMENT] Default Report OutputFormat = html
[121911_044637524][][STATEMENT] Logger.init(): *** DEBUG MODE IS ON. ***
[121911_044637524][][STATEMENT] Logger.init(): LogDir=D:\BIPHome_1\jdk\jre\lib\Temp
[121911_044637524][oracle.apps.xdo.template.FOProcessor][STATEMENT] FOProcessor constructor is called.
[121911_044637524][oracle.apps.xdo.template.FOProcessor][STATEMENT] FOProcessor has been initialized without default config.
[121911_044637524][oracle.apps.xdo.template.FOProcessor][STATEMENT] FOProcessor.setLocale is called with 'en-US'.
[121911_044637524][oracle.apps.xdo.template.FOProcessor][STATEMENT] FOProcessor.setTemplate(InputStream)is called.
[121911_044637524][][STATEMENT] Logger.init(): *** DEBUG MODE IS ON. ***
[121911_044637524][][STATEMENT] Logger.init(): LogDir=D:\BIPHome_1\jdk\jre\lib\Temp
[121911_044637524][oracle.apps.xdo.template.FOProcessor][STATEMENT] Log file 'xdo_121911_044637524_fo_data_15.xsl' is created.
[121911_044637524][oracle.apps.xdo.template.FOProcessor][STATEMENT] FOProcessor.setData(InputStream) is called.
[121911_044637524][oracle.apps.xdo.template.FOProcessor][STATEMENT] Log file 'xdo_121911_044637524_fo_data_16.xml' is created.
[121911_044637774][oracle.apps.xdo.template.FOProcessor][STATEMENT] Log file 'xdo_121911_044637524_fo_out7.out' is created.
[121911_044637774][oracle.apps.xdo.template.FOProcessor][STATEMENT] FOProcessor.setOutput(OutputStream)is called.
[121911_044637774][oracle.apps.xdo.template.FOProcessor][STATEMENT] FOProcessor.setOutputFormat(byte)is called with ID=1.
[121911_044637774][oracle.apps.xdo.template.FOProcessor][STATEMENT] Start Memory: max=508MB, total=163MB, free=45MB
[121911_044637774][oracle.apps.xdo.template.FOProcessor][STATEMENT] FOProcessor.generate() called.
[121911_044637774][oracle.apps.xdo.template.FOProcessor][STATEMENT] createFO(Object, Object) is called.
[121911_044637774][oracle.apps.xdo.common.xml.XSLT10gR1][STATEMENT] Oracle XML Developers Kit 10.1.0.5.0 - Production
[121911_044637790][oracle.apps.xdo.common.xml.XSLT10gR1][STATEMENT] Scalable Feature Disabled
[121911_044638180][oracle.apps.xdo.template.FOProcessor][STATEMENT] Log file 'xdo_121911_044637524_fo_fo_18.fo' is created.
[121911_044638180][][STATEMENT] XSL-T time used: 406
[121911_044638196][oracle.apps.xdo.template.fo.FOProcessingEngine][STATEMENT] Using proxy for PDF Generator
[121911_044638196][oracle.apps.xdo.template.FOProcessor][STATEMENT] Calling FOProcessingEngine.process()
[121911_044638196][][STATEMENT] Using optimized xslt
[121911_044638196][][STATEMENT] [ PDF GENERATOR ]---------------------------------------------
[121911_044638196][][STATEMENT] XDO version = Oracle BI Publisher 10.1.3.4.1
[121911_044638196][][STATEMENT] java.home = D:\BIPHome_1\jdk\jre
[121911_044638196][][STATEMENT] XDO_TOP = null
[121911_044638196][][STATEMENT] Config Path = null
[121911_044638196][][STATEMENT] Debug Cfg Path= D:\BIPHome_1\jdk\jre\lib\xdodebug.cfg
[121911_044638196][][STATEMENT] Font dir = D:\BIPHome_1\jdk\jre\lib\fonts\
[121911_044638196][][STATEMENT] Locale = en-US
[121911_044638196][][STATEMENT] Fallback font = type1.Helvetica
[121911_044638196][][STATEMENT] [ PDF GENERATOR PROPERTIES ]----------------------------------
[121911_044638196][][STATEMENT] digit-substitution=null(not set)
[121911_044638196][][STATEMENT] font.ALBANY WT J.normal.normal=truetype.D:\BIPHome_1\jdk\jre\lib\fonts\ALBANWTJ.ttf
[121911_044638196][][STATEMENT] font.ALBANY WT K.normal.normal=truetype.D:\BIPHome_1\jdk\jre\lib\fonts\ALBANWTK.ttf
[121911_044638196][][STATEMENT] font.ALBANY WT SC.normal.normal=truetype.D:\BIPHome_1\jdk\jre\lib\fonts\ALBANWTS.ttf
[121911_044638196][][STATEMENT] font.ALBANY WT TC.normal.normal=truetype.D:\BIPHome_1\jdk\jre\lib\fonts\ALBANWTT.ttf
[121911_044638211][][STATEMENT] font.ALBANY WT.normal.normal=truetype.D:\BIPHome_1\jdk\jre\lib\fonts\ALBANYWT.ttf
[121911_044638211][][STATEMENT] font.ANDALE DUOSPACE WT J.normal.bold=truetype.D:\BIPHome_1\jdk\jre\lib\fonts\ADUOJB.ttf
[121911_044638211][][STATEMENT] font.ANDALE DUOSPACE WT J.normal.normal=truetype.D:\BIPHome_1\jdk\jre\lib\fonts\ADUOJ.ttf
[121911_044638211][][STATEMENT] font.ANDALE DUOSPACE WT K.normal.bold=truetype.D:\BIPHome_1\jdk\jre\lib\fonts\ADUOKB.ttf
[121911_044638211][][STATEMENT] font.ANDALE DUOSPACE WT K.normal.normal=truetype.D:\BIPHome_1\jdk\jre\lib\fonts\ADUOK.ttf
[121911_044638211][][STATEMENT] font.ANDALE DUOSPACE WT SC.normal.bold=truetype.D:\BIPHome_1\jdk\jre\lib\fonts\ADUOSCB.ttf
[121911_044638211][][STATEMENT] font.ANDALE DUOSPACE WT SC.normal.normal=truetype.D:\BIPHome_1\jdk\jre\lib\fonts\ADUOSC.ttf
[121911_044638211][][STATEMENT] font.ANDALE DUOSPACE WT TC.normal.bold=truetype.D:\BIPHome_1\jdk\jre\lib\fonts\ADUOTCB.ttf
[121911_044638211][][STATEMENT] font.ANDALE DUOSPACE WT TC.normal.normal=truetype.D:\BIPHome_1\jdk\jre\lib\fonts\ADUOTC.ttf
[121911_044638211][][STATEMENT] font.ANDALE DUOSPACE WT.normal.bold=truetype.D:\BIPHome_1\jdk\jre\lib\fonts\ADUOB.ttf
[121911_044638211][][STATEMENT] font.ANDALE DUOSPACE WT.normal.normal=truetype.D:\BIPHome_1\jdk\jre\lib\fonts\ADUO.ttf
[121911_044638211][][STATEMENT] font.CG TIMES.italic.bold=type1.Times-BoldItalic
[121911_044638211][][STATEMENT] font.CG TIMES.italic.normal=type1.Times-Italic
[121911_044638211][][STATEMENT] font.CG TIMES.normal.bold=type1.Times-Bold
[121911_044638211][][STATEMENT] font.CG TIMES.normal.normal=type1.Times-Roman
[121911_044638211][][STATEMENT] font.COURIER NEW.italic.bold=type1.Courier-BoldOblique
[121911_044638211][][STATEMENT] font.COURIER NEW.italic.normal=type1.Courier-Oblique
[121911_044638211][][STATEMENT] font.COURIER NEW.normal.bold=type1.Courier-Bold
[121911_044638211][][STATEMENT] font.COURIER NEW.normal.normal=type1.Courier
[121911_044638211][][STATEMENT] font.COURIER.italic.bold=type1.Courier-BoldOblique
[121911_044638227][][STATEMENT] font.COURIER.italic.normal=type1.Courier-Oblique
[121911_044638227][][STATEMENT] font.COURIER.normal.bold=type1.Courier-Bold
[121911_044638227][][STATEMENT] font.COURIER.normal.normal=type1.Courier
[121911_044638227][][STATEMENT] font.DEFAULT.italic.bold=type1.Helvetica-BoldOblique
[121911_044638227][][STATEMENT] font.DEFAULT.italic.normal=type1.Helvetica-Oblique
[121911_044638227][][STATEMENT] font.DEFAULT.normal.bold=type1.Helvetica-Bold
[121911_044638227][][STATEMENT] font.DEFAULT.normal.normal=type1.Helvetica
[121911_044638227][][STATEMENT] font.HELVETICA.italic.bold=type1.Helvetica-BoldOblique
[121911_044638227][][STATEMENT] font.HELVETICA.italic.normal=type1.Helvetica-Oblique
[121911_044638227][][STATEMENT] font.HELVETICA.normal.bold=type1.Helvetica-Bold
[121911_044638227][][STATEMENT] font.HELVETICA.normal.normal=type1.Helvetica
[121911_044638227][][STATEMENT] font.MONOSPACE.italic.bold=type1.Courier-BoldOblique
[121911_044638227][][STATEMENT] font.MONOSPACE.italic.normal=type1.Courier-Oblique
[121911_044638227][][STATEMENT] font.MONOSPACE.normal.bold=type1.Courier-Bold
[121911_044638227][][STATEMENT] font.MONOSPACE.normal.normal=type1.Courier
[121911_044638227][][STATEMENT] font.SANS-SERIF.italic.bold=type1.Helvetica-BoldOblique
[121911_044638227][][STATEMENT] font.SANS-SERIF.italic.normal=type1.Helvetica-Oblique
[121911_044638227][][STATEMENT] font.SANS-SERIF.normal.bold=type1.Helvetica-Bold
[121911_044638227][][STATEMENT] font.SANS-SERIF.normal.normal=type1.Helvetica
[121911_044638227][][STATEMENT] font.SERIF.italic.bold=type1.Times-BoldItalic
[121911_044638227][][STATEMENT] font.SERIF.italic.normal=type1.Times-Italic
[121911_044638227][][STATEMENT] font.SERIF.normal.bold=type1.Times-Bold
[121911_044638227][][STATEMENT] font.SERIF.normal.normal=type1.Times-Roman
[121911_044638243][][STATEMENT] font.SYMBOL.normal.normal=type1.Symbol
[121911_044638243][][STATEMENT] font.TIMES NEW ROMAN.italic.bold=type1.Times-BoldItalic
[121911_044638243][][STATEMENT] font.TIMES NEW ROMAN.italic.normal=type1.Times-Italic
[121911_044638243][][STATEMENT] font.TIMES NEW ROMAN.normal.bold=type1.Times-Bold
[121911_044638243][][STATEMENT] font.TIMES NEW ROMAN.normal.normal=type1.Times-Roman
[121911_044638243][][STATEMENT] font.TIMES.italic.bold=type1.Times-BoldItalic
[121911_044638243][][STATEMENT] font.TIMES.italic.normal=type1.Times-Italic
[121911_044638243][][STATEMENT] font.TIMES.normal.bold=type1.Times-Bold
[121911_044638243][][STATEMENT] font.TIMES.normal.normal=type1.Times-Roman
[121911_044638243][][STATEMENT] font.ZAPFDINGBATS.normal.normal=type1.ZapfDingbats
[121911_044638243][][STATEMENT] pdf-changes-allowed=0
[121911_044638243][][STATEMENT] pdf-compression=true
[121911_044638243][][STATEMENT] pdf-enable-accessibility=true
[121911_044638243][][STATEMENT] pdf-enable-copying=false
[121911_044638243][][STATEMENT] pdf-encryption-level=0
[121911_044638243][][STATEMENT] pdf-font-embedding=true
[121911_044638243][][STATEMENT] pdf-hide-menubar=false
[121911_044638243][][STATEMENT] pdf-hide-toolbar=false
[121911_044638243][][STATEMENT] pdf-no-accff=false
[121911_044638243][][STATEMENT] pdf-no-cceda=false
[121911_044638243][][STATEMENT] pdf-no-changing-the-document=false
[121911_044638243][][STATEMENT] pdf-no-printing=false
[121911_044638243][][STATEMENT] pdf-open-password=
[121911_044638258][][STATEMENT] pdf-permissions=0
[121911_044638258][][STATEMENT] pdf-permissions-password=
[121911_044638258][][STATEMENT] pdf-printing-allowed=0
[121911_044638258][][STATEMENT] pdf-replace-smartquotes=true
[121911_044638258][][STATEMENT] pdf-security=false
[121911_044638258][][STATEMENT] ------------------------------------------------------
[121911_044638258][][STATEMENT] Rendering page [1]
[121911_044638258][][STATEMENT] Phase2 time used: 0ms
[121911_044638258][][STATEMENT] Continue rendering page [1]
[121911_044638258][oracle.apps.xdo.common.font.FontFactory$FontDef][STATEMENT] Type1 font created: Helvetica
[121911_044638258][oracle.apps.xdo.common.font.FontFactory$FontDef][STATEMENT] Type1 font created: Helvetica-Bold
[121911_044638258][][STATEMENT] Phase2 time used: 0ms
[121911_044638258][][STATEMENT] Continue rendering page [1]
[121911_044638258][][STATEMENT] Phase2 time used: 0ms
[121911_044638258][][STATEMENT] Continue rendering page [1]
[121911_044638258][][STATEMENT] Phase2 time used: 0ms
[121911_044638274][][STATEMENT] Continue rendering page [1]
[121911_044638274][][STATEMENT] Phase2 time used: 0ms
[121911_044638274][][STATEMENT] Continue rendering page [1]
[121911_044638274][][STATEMENT] Phase2 time used: 0ms
[121911_044638274][][STATEMENT] Continue rendering page [1]
[121911_044638274][][STATEMENT] Phase2 time used: 0ms
[121911_044638274][][STATEMENT] Continue rendering page [1]
[121911_044638274][][STATEMENT] Phase2 time used: 0ms
[121911_044638274][][STATEMENT] Continue rendering page [1]
[121911_044638274][][STATEMENT] Generating page [1]
[121911_044638274][][STATEMENT] Phase2 time used: 0ms
[121911_044638274][][STATEMENT] Total time used: 78ms for processing XSL-FO
[121911_044638274][oracle.apps.xdo.common.font.FontFactory][STATEMENT] type1.Helvetica closed.
[121911_044638274][oracle.apps.xdo.common.font.FontFactory][STATEMENT] type1.Helvetica-Bold closed.
[121911_044638274][][STATEMENT] FO+Gen time used: 78 msecs
[121911_044638290][oracle.apps.xdo.template.FOProcessor][STATEMENT] clearInputs(Object) is called.
[121911_044638290][oracle.apps.xdo.template.FOProcessor][STATEMENT] clearInputs(Object) done. All inputs are cleared.
[121911_044638290][oracle.apps.xdo.template.FOProcessor][STATEMENT] End Memory: max=508MB, total=163MB, free=31MB
[121911_044638290][][STATEMENT] PublicReportService::generateReport FINISH and Return BIPReportResponse --- Time Elapse = 922
As you can see, I am testing for only one parameter and am unsuccessful in generating the pdf. Anyone who has a success story with the enhanced parameterized reporting in Siebel 8.1.1.5? We have no problems generating the regular BIP reports (non-parameterized) so I think we can rule out any patch installation issues. Appreciate any help :)

Please close this thread...it appears that the error occurs when the report involves a big set of records. I tried trying to filter only one record and was able to produce the pdf

Getting error while generating report from Siebel (Siebel/BI Publisher)

Dear,
I have completed the integration of siebel and BIP according to the oracle document, I successfully upload the sample template from siebel application to BIP server.
But now I am facing two issues,
I am getting error "Unauthorized access, Please contact the administrator." when I open report on BIP which I have uploaded from siebel.
When I try to generate report from siebel=>application=>Tables=>S_Contact I am getting the below error when click on table report from Report button.
(httptransport.cpp (1635)) SBL-EAI-04117: HTTP Request error during 'Submitting Data SendHTTP request': 'Status code - 500'
(httptransport.cpp (983)) SBL-EAI-04117: HTTP Request error during 'Submitting Data Send HTTP request': 'Status code - 500'
(soapbinding.cpp (675)) SBL-EAI-04304: Unknown Part ':oracle.xdo.webservice.exception.InvalidParametersException' for operation 'runReport' exists in SOAP message.
(outdisp.cpp (247)) SBL-EAI-04308: Operation 'runReport' of Web Service 'http://xmlns.oracle.com/oxp/service/PublicReportService.PublicReportServiceService' at port 'PublicReportService' failed with the following explanation: "oracle.xdo.webservice.
Invalid User Name and Password for BIP Server
(xmlpadaptersvc.cpp (2287)) SBL-RPT-50529: Verify BI Publisher Server Userid and Password.
Error in generating Report Output file /siebel8/sea81/siebsrvr/siebel8/sea81/siebsrvr/xmlp/reports/Rept11-3U7M403.PDF in the XMLP Engine
(xmlpadaptersvc.cpp (2983)) SBL-RPT-50524: BI Publisher engine failed to generate report.
Object manager error: ([0] BI Publisher engine failed to generate report.(SBL-RPT-50524) (0x95c55c))
( (0) err=2818155 sys=9815388) SBL-OMS-00107: Object manager error: ([0] BI Publisher engine failed to generate report.(SBL-RPT-50524) (0x95c55c))
(bsvcmgr.cpp (1392) err=2818251 sys=0) SBL-OMS-00203: Error 9815388 invoking method "GenerateReport" for Business Service "XMLP Driver Service"
(bsvcmgr.cpp (1236) err=2818251 sys=0) SBL-OMS-00203: Error 9815388 invoking method "GenerateReport" for Business Service "XMLP Driver Service"
(smireq.cpp (425) err=2818251 sys=0) SBL-OMS-00203: Error 9815388 invoking method "GenerateReport" for Business Service "XMLP Driver Service"
Please help to resolve this issue.
Regards,
Soahil

This specifically means that the destinations have not been configured in the Crystal Job Server. If you're running 4.x, this may be part of the "Adaptive Job Server" instead of or in addition to a Crystal Job Server. If you're using 3.1 or earlier, you'll also have to set up the destination in the Destination Job Server.
You'll have to log in to the CMC, go to Servers, right-click on the correct job server and go to "Destinations". You'll then add something like "File" or "Unmanaged Disk" to the available destinations and save. Stop the job server, start it again, and your error should go away.
Please be aware that unless you're using specific credentials to schedule the report or you're saving to the server where BO is installed, you'll need to make sure that the BO services are running under a network "Services" account that has access to the folder you're scheduling the report to. By default during installation it's set to run under the "Local Services" account that doesn't have access to the network.
-Dell

Error while invokinjg BPEL from Siebel CRM SBL-EAI-04007

Hi,
I am getting the following error when we invoke a BPEL service from siebel CRM through its wsdl. The error message is
=====================================================================================
Error invoking service 'ProcessAccountCreationSiebelJMSProducer', method 'process' at step 'Invoke AIA'.(SBL-BPR-00162)
Error while processing argument ProcessAccountCreationSiebelJMSProducerRequestMessage:payload for operation process(SBL-EAI-04316)
Integration Object Message error -- object list property set has wrong type: 'ListOfCMUQueryAccount Io' (expecting 'ListOfListOfCMUQueryAccount Io')(SBL-EAI-04007)
There is a mismatch again, we are trying to send the XML like 'ListOfCMU Query Account Io' in the header level, but the error is expecting xml format as “ListOfSiebelMessage” in AIA
=====================================================================================
When the CRM is invoking the middleware, it is appending "Listof" to the root element of the input XML that is going to the BPEL. As the error message shows, the middleware is expecting "ListofListOfCMUQueryAccount Io" but in reality it is expecting "ListOfCMUQueryAccount Io". I am not sure how the "Listof" is getting appended to the root element.
The basic solution for such a problem is that wrong input type has been set as mentioned in the error. But, this is not true. The input expected by the middleware has the root element tag of xml as ListOfCMUQueryAccount Io and the root element tag sent by the CRM is ListOfCMUQueryAccount Io. i am not sure from where the "Listof" tag got appended. I have learnt from google that this is a product defect. Please let me know the exact problem for this. Any help will be highly appreciaed.

Hi,
We are not sending Pricelist Info while product synk, as per BRM team they are doing following :
1. created a product
2. attached the product with a deal
3. the deal is attached to a plan
4.comnmiting Product
previously we were using Siebel 8.1.1 SIA [21111] and AIA2.0.1 at that time also they did not pass value for Pricelist but that time Products was getting synk without issue.
now we upgraded to 8.1.1.4 SIA [21225] ENU(*) and applied ACR474 and AIA2.5 and getting above error.
the data is going to AIA properly but it is facing issue while synk to CRM.
Please guide,
Thanks and Regards,
Suchetana.

Error running new report in Siebel

Hi All,
I get this error when trying to run a new report in Siebel (on local web client):
We detected an Error which may have occurred for one or more of the following reasons:
BI Publisher engine failed to generate report.(SBL-RPT-50524)
I have registered the new template, added the new IO and associated the report with a view.
I get the error after clicking 'Submit'.
I'm able to run already existing reports in Siebel.
Any idea?
regards,
Hakan

Update....
This is from the logfile:
XMLPReportLog     XMLPReportInfo     3     000000024afd1678:0     2009-11-13 11:49:31     Entering CSSXMLPAdapterSvc::CallJava...
XMLPReportLog     XMLPReportInfo     3     000000024afd1678:0     2009-11-13 11:49:31     Getting the XMLP Class Path and loading the JAR files
XMLPReportLog     XMLPReportInfo     3     000000024afd1678:0     2009-11-13 11:49:31     User name : HBONDESSON
XMLPReportLog     XMLPReportInfo     3     000000024afd1678:0     2009-11-13 11:49:31     Report Template File Path is D:\Siebel\8.1\Client_2\temp\xmlp\BIP Activity Comments Report.rtf
XMLPReportLog     XMLPReportInfo     3     000000024afd1678:0     2009-11-13 11:49:31     XSL File Path is D:\Siebel\8.1\Client_2\xmlp\templates\BIP Activity Comments Report.xsl
XMLPReportLog     XMLPReportInfo     3     000000024afd1678:0     2009-11-13 11:49:31     XML data File Path is D:\Siebel\8.1\Client_2\xmlp\data\BIP Activity Comments Report_73Z-1RX.xml
XMLPReportLog     XMLPReportInfo     3     000000024afd1678:0     2009-11-13 11:49:31     Xliff File Path is D:\Siebel\8.1\Client_2\xmlp\xliff\enu\BIP Activity Comments Report.xlf
XMLPReportLog     XMLPReportInfo     3     000000024afd1678:0     2009-11-13 11:49:31     Report Output Type is PDF
XMLPReportLog     XMLPReportInfo     3     000000024afd1678:0     2009-11-13 11:49:31     Report Output File Path is D:\Siebel\8.1\Client_2\xmlp\reports\HB Activity Comments Report_73Z-1RX.PDF
XMLPReportLog     XMLPReportInfo     3     000000024afd1678:0     2009-11-13 11:49:31     Language Code is enu
XMLPReportLog     XMLPReportInfo     3     000000024afd1678:0     2009-11-13 11:49:31     Report Output File path is D:\Siebel\8.1\Client_2\xmlp\reports\HB Activity Comments Report_73Z-1RX.PDF
XMLPReportLog     XMLPReportError     1     000000024afd1678:0     2009-11-13 11:49:31     Error in generating xsl file D:\Siebel\8.1\Client_2\xmlp\templates\BIP Activity Comments Report.xsl in the XMLP Engine
ObjMgrBusServiceLog     Error     1     000000024afd1678:0     2009-11-13 11:49:31     (xmlpadaptersvc.cpp (518)) SBL-RPT-50524: BI Publisher engine failed to generate report.
ObjMgrBusServiceLog     Error     1     000000024afd1678:0     2009-11-13 11:49:31     (xmlpdriversvc.cpp (362)) SBL-RPT-50524: BI Publisher engine failed to generate report.
The only file i have in my filesystem of the above is the Report Template File in D:\Siebel\8.1\Client_2\temp\xmlp\
All other files does not exist in my filesystem. What am I missing in my setup?
Regards,
Hakan

Agent going to not ready after call hangup, Siebel CRM Connector, reason code 50002

Hi Everyone,
We have Contact Center Enterprise UCCE 8.5.2 with CTOS integrated Siebel CRM 8.1.1 using
Cisco Unified CRM connector
On daily basis we are receiving about 100 incidents that Agents goes to not ready after
talking to customer. and the reporting gives the reason code 50002.
As per Cisco its because of CTI server Failure/Agent desktop closed/network Problem. But
In real there is no network issue, Agent not closing the Agent desktop. Also if this is
the case agent should be logged out but in pratical its stays logged in but moved to
not-ready state(Reason 50002)
It could be miss communication between UCCE and Siebal CRM connector.
One more thing its not happening with one customer only it happening in many deployment on
Version 8. Especially the one integrated with Siebel.
If anyone face the same issue please share the experience and the solution if found any!
Regards,
Atif Tanveer

Atif,
If memory serves me right, CTI events are controlled and communicated by Siebel connector. So when your users close Siebel or any other CTI controlling connector this will be same as closing CTIOS or CAD without proper logoff. This will keep the phone out of synch and keep the user automatically into not ready to prevent any callers going to this device.
Simple answer you have to train users and make sure they close Close applications properly.
Thanks,
Baseer.

Problem in Creating New position in Siebel CRM 7.8 using java program

Hi
We have Siebel CRM with Business Object and Business Component as Position.
Position Business Component has a manadatory pick list Division.
When we try to create a new Position by picking the Divison then we are getting the below error
Logged in OK!
picking the list
in the pick() method before
<Exception>
<Major No.>256</Major No.><Minor No.>21944</Minor No.><Message>An error has occurred picking the current row.
Please continue or ask your systems administrator to check your application configuration if the problem persists.(SBL-DAT-00292)</Message><DetailedMessage>Unknown<DetailedMessage>
<Exception>
<com.siebel.om.sisnapi.i>
<Major No.>256</Major No.><Minor No.>21944</Minor No.><Message>An error has occurred picking the current row.
<Error><ErrorCode>21944</ErrorCode> <ErrMsg>An error has occurred picking the current row.
Please continue or ask your systems administrator to check your application configuration if the problem persists.(SBL-DAT-00292)</Message><DetailedMessage>Unknown<DetailedMessage>
Please continue or ask your systems administrator to check your application configuration if the problem persists.(SBL-DAT-00292)</ErrMsg></Error>
<com.siebel.om.sisnapi.i>
<Error><ErrorCode>21735</ErrorCode> <ErrMsg>Siebel eScript runtime error occurred in procedure 'BusComp_SetFieldValue' of BusComp [Position]:
<Error><ErrorCode>21944</ErrorCode> <ErrMsg>An error has occurred picking the current row.
ConversionError 1616: Undefined and Null types cannot be converted to an object.
Please continue or ask your systems administrator to check your application configuration if the problem persists.(SBL-DAT-00292)</ErrMsg></Error>
(SBL-SCR-00141)</ErrMsg></Error>
<Error><ErrorCode>21735</ErrorCode> <ErrMsg>Siebel eScript runtime error occurred in procedure 'BusComp_SetFieldValue' of BusComp [Position]:
<Error><ErrorCode>21735</ErrorCode> <ErrMsg>Stack trace:
BusComp [Position].BusComp_SetFieldValue(), Line: 1110</ErrMsg></Error>
ConversionError 1616: Undefined and Null types cannot be converted to an object.
</com.siebel.om.sisnapi.i></Exception>
(SBL-SCR-00141)</ErrMsg></Error>
<Error><ErrorCode>21735</ErrorCode> <ErrMsg>Stack trace:
BusComp [Position].BusComp_SetFieldValue(), Line: 1110</ErrMsg></Error>
</com.siebel.om.sisnapi.i></Exception>
at com.siebel.data.SiebelBusComp.pick(SiebelBusComp.java:241)
at siebelconn.main(siebelconn.java:44)
Java program
import com.siebel.data.*;
import com.siebel.data.SiebelException;
class siebelconn {
public static void main (String args [])
SiebelDataBean m_dataBean = null;
SiebelBusObject m_busObject = null;
SiebelBusComp m_busComp = null;
SiebelBusComp picklistBC = null;
     try{
m_dataBean = new SiebelDataBean(); //Create Siebel JDB instance
m_dataBean.login("XXXX", "XXX", "XXX");
     System.out.println("Logged in OK!");
m_busObject = m_dataBean.getBusObject("Position");
m_busComp = m_busObject.getBusComp("Position");
m_busComp.newRecord(false);
picklistBC = m_busComp.getPicklistBusComp("Division");
picklistBC.clearToQuery();
picklistBC.setViewMode(3);
picklistBC.setSearchSpec("Name", "idmtest");
//picklistBC.executeQuery(true);
picklistBC.executeQuery2(true,true);
if(picklistBC.firstRecord())
System.out.println("picking the list");
picklistBC.pick();
System.out.println("records are there");
m_busComp.setFieldValue("Name","Access GE HQ 11");
m_busComp.writeRecord();
}//if
     if(m_busObject!=null)
m_busObject.release();
if(m_busComp!=null)
m_busComp.release();
if(picklistBC!=null)
picklistBC.release();
if(m_dataBean!=null)
m_dataBean.logoff();
catch(Exception e)
System.out.println(e);e.printStackTrace();
if(m_busObject!=null)
m_busObject.release();
if(m_busComp!=null)
m_busComp.release();
if(picklistBC!=null)
picklistBC.release();
try
if(m_dataBean!=null)
m_dataBean.logoff();
}catch(Exception e1){System.out.println(e1);}
Can any body please help us.
Thanks

From the error code, it looks like you have a scripting error in the BusComp_SetFieldValue event on the Position
business component in your application.
Have you tried to look at that code or to turn of scripting for the application as a total?
Axel

Business Object XI 3.1 Integration with Siebel CRM 8.1.1.1

Hi Experts,
We are planning to Integrate Business Objects XI 3.1 with Siebel CRM 8.1.1.1.
Our requirement would be creating BO Universes on top of Siebel CRM Business Layer (Business Components) and expose these Universe for Ad-hoc reporting using Web Intelligence at InfoView portal. In addition we would like to leverage Siebel CRM Authentication and authorizations (positions) as well with Integration Kit.
Found some of docs on BO with Siebel integration using crystal designer. But not on creation of Universe and then WebI Reports.
And also found that Siebel Web Desktop for Ad-hoc reporting within Siebel portal. Not sure how it is similar to BO Web Intelligence reporting.
Can any one please guide us the different possible options to achieve this requirement.
Regards,
Ravi Kumar Garre
Edited by: Ravi Kumar Garre on Jan 27, 2010 5:56 PM
Edited by: Ravi Kumar Garre on Jan 27, 2010 6:03 PM

Hi Paul,
I've left SAP on March 31th, 2011, so my information may not be 100% accurate.
As far as I know, in Business Objects Suite XI4.0, there will no longer be Siebel Integration kit.
Instead, Siebel related integration features are moved back into core products such as Crystal Reports and BOE.
This means, you no longer need to have an installer for Siebel integration kit, when you installed Crystal Reports, it will bring you to Siebel connectivity after you install Crystal Reports. So does BOE.
The similar approach applies to other integration kits as well such as SAP, PeopleSoft, JD Edwards, Oracle EBS.
In Crystal Reports and BOE XI4.0, the Siebel integration feature remains with some improvements (check the product document for detail when you get XI4.0 BOBJ suite.)
For Webi/Universe accessing Siebel request, I have no further update since then.
You may want to go through your sales representitive/support channel to raise enhancement request/new feature request officially and get feedback.
Hope this helps.
Thanks and Regards
Carlos Chen

Reporting on Siebel CRM data in BW

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