Reporting Poor Coverage

I recently merged cell plans with my fiance and transferred by phone service from AT&T less than a week ago. However, I appear to get extremely weak or no service when I am in my office.
Yes this is an indoor location (22060), but AT&T is reporting 4 of 5 bars of 3G service on my iPad. Yet my "more coverage in more places" Verizon 5S is reporting a whopping 1 of 5 bars of 1x service or No service. I've had to walk outside and down the street to get a signal to get any messages out. Even my Sprint work Blackberry is reporting 4 of 5 bars of 3G service.
Its easy to put red color on a map outline and claim superior coverage. It is something else completely to ACTUALLY HAVE SUPERIOR COVERAGE.

I am not in the office today so I do not know if that will help. But I
will try. If I do get a roam charge I will dispute it and use this email.
As for other Verizon users, turns out the phones what were issued by the
company were originally Verizon but they changed to another carrier because
there was no signal in the building. This was apparently a year or so ago
and yet based on my experience hasn't changed which means we won't be
switching back anytime soon.
As to your assertions that Verizon cannot anticipate signal strength inside
buildings, I find that incredibly irresponsible from a system design and
engineering standpoint and counter to assertions that your service is
superior to that of other carriers. When every other carrier has superior
signal availability inside our building compared to Verizon devices it make
us SERIOUSLY regret signing our contract.
I will try the "roaming" option but since I cannot actually get a signal to
start with (according to the phone) in the building I don't have high
hopes. At this point we will just count the days until we can cancel this
sub-standard, poorly designed, service, warn others to stay away and not
believe the questionable claims in Verizon advertisements, and eventually
get service with a provider who actually designs their system to be used in
locations where people actually need and use them.
On Thu, Oct 31, 2013 at 4:40 PM, Verizon Wireless Customer Support <

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Reporting poor to no Verizon coverage

Since Verizon makes it extremely difficult to report poor coverage, I figured I would just place the area here in hopes of an agent reading and reporting the problem.
There is little to no Verizon coverage of all types (4g/3g/2g) over pretty much the entire campus of the University of California, Riverside, and yes, including outside of classrooms/buildings. The address of this campus is located at 900 University Ave, Riverside, CA 92507. There are some spots on campus where there is absolutely zero coverage, including voice calls. It seems that this is known by Verizon, as I have seen coverage problem reports dating back to 2009 regarding this area in these forums. Certainly Verizon can do something to remedy this. It would be nice to actually be able to USE my phone outside of the wifi connections within the buildings. And no, my Samsung Galaxy S3 is not the problem, as it works perfectly fine in areas outside of the campus "dead zone".
Let's go Verizon. You have the highest rated customer satisfaction of any other mobile phone provider. Let's keep it that way and fix densely populated area dead zones.

Plopping a tower somewhere is not an easy task anymore with the NIMBY crowd. It can takes years, Not one or two, but many years and sometimes the companies just have to chalk it up as a lost cause.
It Could be zoning issues there, or any number of issues that precludes VZW from adding more service towers. Even the Pres of the school could be supported heavily by ATT or another cell company and they simply refuse to allow VZW to play

Report poor data coverage

Where can I report poor data coverage for my verizon 4G LTE hotspot?
Salem Oregon, 97305.
Specifically the Corner of Cordon Rd and Hazelgreen Rd NE. A little place called EZ Orchards has very poor data coverage. DOesn't matter inside, outside or upside down they unit get only 1 bar of data and cycle between 4G LTE AND 3G, it even show 1x evdo and basically useless.

We're here to do a service checkup nglayton! May I ask have you contacted our customer service dept yet? If not then let's look into this together. May I ask what model hotspot/jetpack do you have? Any liquid/physical damage on the device? Do you have any issues in another area outside of the zip code that you provided? As you share the details then we can investigate.
Thank you…
ArnettH_VZW
Follow us on Twitter @VZWSupport

Poor coverage report

Duplicate post - Poor coverage report - Englewood, CO
Message was edited by: Admin Moderator

Your signal can be affected by anything from foliage to building structure. Most people tend to have the most problem in the Spring and Summer months due to foliage. Once Fall arrives, you'll see your signal typically gets a bit better.
That said, which phone do you use? Some phones have been affected negatively by the the Android KitKat 4.4.2 update.

Get in contact with Verizon about poor coverage?

Is there any way to report poor service in my area? I have been with Verizon since 2005, my area showed up on the LTE coverage map in 2011. The problem is 4G is extremely spotty and all phones almost always revert back to 3G or are unable to complete a 4G upload speed test. The only place I am able to get stable 4G reception in my house is upstairs (with HTC, Motorola, and Apple phones). When you live in a spotty 4G area you notice that some manufacturers use better radios than others.
The closest cell phone tower to my house is located about 2 miles to the east of town right on Interstate 75. The other cell phone tower is located about 3-4 miles down 75 which serves the northern portion of town. Downtown and almost all residential areas have non-existant LTE coverage unless you're outside and you're lucky to get that. The phone might read LTE sometimes but it's usually about -111dB and unstable. 2 miles west of town there is a major CSX intermodal train yard that links NYC to Chicago which also has no LTE coverage. My zip code is 45872 and the map shows LTE coverage for the entire area, and it has for years, and while this might TECHNICALLY be true, as in the tower is 4G, it's very difficult to connect to LTE while in town.
I highly doubt Verizon has any knowledge of the issue or plans to fix it anytime until the next upgrade to 5G or whatever that may be. I'd really like Verizon to consider fixing the issue or remove the LTE coverage from the map.
I am not new to this, I have had LTE devices on the Verizon network since the Thunderbolt came out. Since then I have had the iPhone 5, iPhone 5S, Droid DNA, Droid RAZR, Droid RAZR Maxx HD, HTC One, Galaxy Note 2, Galaxy Note 3, Galaxy S3, Galaxy S4, and the HTC Rezound (I believe this is all of them).
I don't have any issues with dropped calls and the 3G works OK, but with more data intensive applications it would be nice to actually get what you pay for and utilize the 4G speed.
Verizon only seems to care if users have LTE data coverage by the highway, not in the town. It didn't used to be a big deal but now that nearly everyone has 4G capable devices, the issue is really obvious. I will work with Verizon on the issue if they'd like, I would really just like to have the issue taken care of.
Thank you

The Verizon rep (TonyG_VZW) was communicating with me through direct messages and was supposed to call me but never did. So I don't know if a ticket has been filed or not but apparently contacting someone on here is one way to do it. I'm really doubtful that anyone will ever come and fix it. The east side of town is great but the west (where I live) is poor. I think as long as they can mark it as a "LTE" area on a map, that's all they care about.
The truth is that everyone knows that LTE sucks here, but no one really knows how to complain about it. It IS an issue and always has been, ESPECIALLY if you own a Samsung phone. The only real way they could fix it here would be to put up another cell phone tower which I highly doubt they will do, the position of the current one honestly makes no sense, it's about 3 miles from the center of town, if it was more centrally placed they would of only had to put up one tower, but now about 75% of the town has to live with slow 3G, and because the majority of people are using 3G at the same time on one tower, it's SLOW.
I don't think Verizon cares enough to put up another tower here, even with there being a major CSX inter-model hub, which is more than 5 miles long itself. It lies on the west side of town and 4G signal is extremely poor, they're building commercial shipping companies across from CSX all the time and they service out there it horrible. I'd switch to AT&T if I didn't have unlimited data because it's much faster here, the towers are more strategically placed and there appears to be more than one.
sj_deg6, try contacting a representative by direct message on here, maybe you'll have better luck than I did.
I ended up buying the zBoost DataBlast YX550-VLTE-AWS for $160, I had to put an antenna on my roof. My 4G signal ranges from 2-4 bars and usually about 19db on average, although LTE still sucks outside my house. I hope that helps.

How to I report poor LTE service coverage in zip code 94403?

I have a Jackpot, a home router and 2 iphone 5 in my house and 4G is slower than 3G or sometimes not loading any data. I just moved to this area so I don't know how long it's been this way. I made numerous phone calls to the Verizon service and tried all trouble shootings suggested on similar discussions here. This router is not a mobile device and it's been sitting at home not working and I cannot pay for the service I am not using. I'm about to cancel my home plan since there's no improvement whatsoever after my phone calls. Please don't respond with same repeated solutions that didn't work. Let me know what you can actually do to fix the problem on your end. My devices are perfectly normal in other areas. Thank you.

bimil0 Reliable coverage is a must! We apologize for the issues you have experienced with service in your new area. Our goal is to provide the best solution and keep you as a happy customer. You mentioned that you have called us and completed all troubleshooting, have you also had a network ticket filed?
SheritaH_VZW
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How to make Verizon aware of poor coverage area

I live in a relatively densely populated suburban community and yet we have very POOR service coverage in our neighborhood. I remember the days of frequently dropped calls. But now I am accustomed to never dropping a call. But lately, and it does seem like a recent phenomenon, I drop every call upon entering my neighborhood. So, how can I make Verizon aware of this service frustration? I am certain that others are equally frustrated with this experience and will be considering other carriers if something doesn't change.

Thanks for the details, @walanlove. I checked out the 28105 area and don't see any recent changes have been made or a slew of customers reporting trouble, but it is a fairly big zipcode. You mentioned this only happens when entering your neighborhood. What's a nearby cross street we can take a closer look at? I do see customers in the 28105 area have activated Network Extenders http://vz.to/IHRT6h to improve indoor coverage. This can help with dropped calls at your home.
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport

Poor coverage in Columbia MD

I live in Columbia, MD within the 21046 Area code. The coverage indicator on the VZW website indicates that there is strong data/voice coverage in my area. That is actually incorrect. I tend to have weak to zero coverage within my own home. This is also true for anyone else in the area. The caveat is that there is an FCC station very close by. What steps, measures, or contact channels be used to address this issue? Can a verizon wireless associate travel to this area and verify the lack of coverage in this location?

I do not think they care, we are insignificant to them. I need to find a place to complain and hope they are reading, you cannot email them nor chat will open.I have to keep reloading pages eating up my 5gb service. I have had to reconnect 5 times just to post this. Phone talk is worthless with them.
I just have a complaint, you do with it what you want. My internet constantly starts searching for host and we lose our connectivty until we power cycle the jetpack, any device. I called to report or switch to home fusion, got the big red light nope ur locked in, different plans, and still have the issue. it is my internet plan, call all these phones different plans if you like, i pay the bill. if you do not want my monthly payment
i will gladly switch to another company with the same sucky service who are at least honest about it.
Now your calling/texting me for upgrades, it's ok for you to change plans but not me? I believ you claim my 2562 plan expies April 2014, same for 1517, because you classified fix as upgrade. The reason i came in was because my current 2562 device had issues so you slap upgrade on fix, moving the issue?
Let's do the math.
I give you $150 a month, from what i understand, i owe you at the end of the month so I owe you $150 more no matter what, i may have just paid up til 10/03/13.
April is 6 more months of $150, $900 total. You are telling me if I change/cancel, i owe you $20, 2 devices for them same 6 months, $120 opposed to $900 and my upgrade you are calling about will not be with you.
Will home fusion have them same issues?
I may lose connectivity during this chat.

How do I report poor service?

The 4G service along the UP-NW Metra Line from the Cumberland stop in Des Plaines, IL all the way to Ogilvie Transportation Center in Chicago is unacceptably poor. Recently, both data and voice service have been failing between the Jefferson Park and Clybourn stops. I would like to know how to report this issue as I use the line Monday - Friday and I attempt to do all of my online business while on the train so I can focus on other items when I return home.

I think my initial concern about weak signal has been coupled with poor service as described here.
The network congestion likely does not affect the weakness in 4G signal as decreases and drop out are predictable as it happens in the same stretches of my commute. Also, I travel in my car at higher rates of speed than in the train and I do not suffer from the same oscillation of signal strength between full and complete drop out. I have spoke with a couple other commuters and they have expressed the same issues with poor signal.
The frustration is mounting as I pay a premium for "America's Most Reliable 4G Network." If my service get interrupted when I do not pay, it is only fair that I should be able to interrupt payment when my service gets regularly interrupted.
My contract is up in December. I have been a Verizon customer for over 9 years, and I might consider looking for a different carrier that will be able to provide a more reliable signal, or possibly the same quality signal at a more reasonable price.

Poor Coverage in Highly Dense Region

>>Duplicate post removed to comply with the Verizon Wireless Terms of Service. See Re: No coverage when there should be coverage.<<
Message was edited by: Verizon Moderator

Yes. It's always been poor, but seems to be have really gone downhill this trip. My mother's phone (a much older flip model) will only do 1X inside her house. I suspect you're probably on the cell tower located somewhere near 40.639144, -74.887697, but there's a huge topography difference between that tower and the area I stated in the original post. Area in original posting is much higher and if you're aiming flat or down to focus your signal, you're running into the side of a pretty significant hill on the order of +200 feet difference in elevation.
As soon as I get down off that elevation difference and more on par with the presumed tower location, service jumps up dramatically to 4G, with full data and no call drops. Go back up the "hill" and it drops, I get mobile networks not available, can't place outgoing calls, text messages fail repeatedly and have to be resent (when on mobile data, not WiFi), etc. Repeatable day in an day out.
Not likely my phone since it works perfectly in every other location and other phones in the same immediate vicinity as mine experience the same problems.

Poor coverage in Minneapolis

My kids, both of whom are grad students at the U, live in 55405. One has a very old device that she is waiting to upgrade because she concludes that she may not be able to continue with Verizon, since the coverage is so poor. The other has a Motorola Droid Razr. We have a family plan, but may have to ditch it because winter is coming and these two can't talk inside their apartment! Their friends who have AT&T have NO problems. We live in Atlanta, and have been happy for many years with Verizon, but this is really a problem. I have browsed the forum and found many other posters concerned with these issues. Sadly, the responses have been poor excuses: thick foliage, large numbers of other people around , or difficulty providing coverage indoors. Really, Verizon, what is your plan? Other services seem to be able to handle these issues. You are better than this! Or should be.

Their outdoor service is better, but we ARE talking about Minneapolis in the winter! It is unacceptable to have to go outdoors when it is bitter to talk on the phone.
Our coverage is fine.
We have read about the extenders, but it seems that they do not always work. Also, it seems unreasonable to ask customers to buy an extender to remedy a deficit in Verizon's service. Could Verizon provide one free of charge for them?
Thanks-

Eastern Europe Maps - poor coverage because of dis...

Hi, I live in Bulgaria which has, like most of eastern Europe, pretty limited coverage in Nokia Maps. This makes navigation almost useless here. What is most ridiculous, Plovdiv - the second largest city in Bulgaria is represented on Nokia maps with just a few main streets. There are similar examples for Romania, Serbia, Bosnia, Macedonia also Turkey and other countries around.
So I checked Nokia support for how to report missing map data. There is a page which explains there are 2 map data providers and provides links to NAVTEQ and TeleAtlas. What is interesting here: TeleAtlas has fairly good coverage in Eastern Europe but it seems like this data is not used by Nokia Maps. Anybody knows what is the reason Nokia not to use TeleAtlas data? Corporate policy?
I learned from other discussions that some time ago Nokia Maps used TeleAtlas and for this reason older Nokia Maps had better coverage especially in Bosnia and Serbia.

No it's not luck as psychomania said, this is solely Nokia's fault. Navteq maps are complete in every part of the world. Only problem here is lazy **bleep** Nokia not updating the maps they make us download from that **bleep** map loader. Navteq is not responsible for this. In Jordan, we still haven't got the new updated maps...
Just read and **bleep**ing laugh:
"Ovi Maps for mobile is always with you in over 180 countries worldwide. It shows you where you are, what's around you, and gives you the local knowledge to find what you need." This is written on Nokia's maps homepage!

Very Poor Coverage at Santa Clara Convention Center

Last month I was at the Santa Clara Convention Center for a technical conference. Attendees here are constantly borrowing ATT phones to make calls when inside conference rooms or on the Convention Center Exhibit Floor. The signal here is very weak 1x. Data is virtually nonexistent. The lack of coverage here in this venue is really inexcusable. Even T-Mobile is providing better coverage. It is really a sad state of affairs when folks are asking their coworkers if they have a non-Verizon phone that they can borrow to make a call. The coverage problem extends to all areas of the Convention Center and the adjoining Hilton Hotel.
ATT is providing full signal strength on the convention center floor and in all conference rooms and Tmob works fairly well. Verizon is supposed to be coverage king especially in venues such as convention centers and other very populated metro areas.
I attend several conventions in Santa Clara per year and have spoken directly to the General Manager of the Santa Clear Convention Center. He informed me that he has had hundreds of complaints from vendors on the convention center floor. He contacted Verizon and was informed that the lapse in coverage was caused by the construction of the new Levis Stadium for the San Francisco 49ers that is adjacent to the Convention Center. The new Levis Stadium blocks that signal from the Verizon Cell Site. It seems to me that since this is such a high visibility venue, Verizon should permanently deploy a Cell on Wheels until the original cell site can be moved.
It doesn't make sense to me that Verizon is spending millions of dollars per year on television commercials while nothing has been done to improve the several coverage problem at this internationally renowned convention center. Can Verizon deploy a permanent Cell on Wheels to the Santa Clara Convention Center until the problem is resolved?

Hi Paul,
I just completed a 3-day road trip throughout NYC Mon-Wed of this week, primarily on the West Side (85th down to 34th, Central Park West, Broadway, etc) and a little on the East Side (1st) and can confirm what you are seeing. I tried to open up a ticket with VZW on the problems since I had collected very specific location, signal, performance and experience data (and wasted 2GB of data and hours of my time troubleshooting), but they would not open any tower tickets for me since I left NYC to go home and was not in NYC long enough for them to be willing to open up a ticket for me. I suggest you call VZW back and ensure they text you the tower ticket #, also ask them to link your case information to their internal device forum "iphone 5 loses 4g lte" and text you confirmation of this too.
You can find my NYC test results at the link below to see if your experience matches mine. Whenever possible, I compared my VZW iPhone 5 experience to my AT&T Galaxy S III at the same locations and included those results as well.
Scroll down to Oct 11 at 6:09A for my NYC results. For what it's worth, I'm in Metro Boston and my iPhone 5 VZW experience has been just as bad out here. I have tried 3 iPhone 5's and 3 nano SIMs all on VZW.
https://discussions.apple.com/thread/4329076?start=255&tstart=0

How do I report poor service in zip code 22845 Virginia?

My iPhone 5 has spotty service at best in the region 22845. My phone generally says 1x or 3g with one bar but overall won't send messages.

You've come to the right place for help, gdhokie. It looks like that zip code is right at the border of Virginia and West Virginia and the terrain in the area may cause some service difficulties. How long have you experienced these issues? Try entering your address into www.vzw.com/maps to check coverage for your area. Our Network Extender http://vz.to/IHRT6h would help for service at your home.
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport

Poor coverage for past 10 years in Upstate SC

We have endured 10 years of abysmal coverage from Verizon and are so tempted to go elsewhere. We would like to ditch our land line but can't. Verizon keeps advertising they are expanding, even bringing expanded 4G LTE and have the largest network, while some of us still get 1X. Regardless of what any map shows, there is no 4G here, only 0-1 bars of 3G sometimes, and many times only 1X with 0-1 bars. We are only 7 miles from a major Interstate exit, only 6 miles from a Verizon store, and if you go towards the exit and store, not 3 miles away, you can get 5 bars and 4G. We've been through multiple phones over the years, so it's not the phones. It's not our home, coverage is still bad at the road at a high point and even down the road a mile or so in the other direction towards the Interstate, where data and calls have dropped. I've called customer service many times so they can ask me the same questions, I give them the same answers, and then they proceed to tell me we're in a marginal service area. Gee, you think??? So why not do something about it? Southern Greenville County in SC is a VERY under-served area if you ever get on a map of cell towers, yet we have subdivisions out here too. How about expanding where people need service for a change, instead of ignoring us. And they want us to PAY for the privilege of a network extender so that we can run their service through OUR Internet. It is very disappointing. Don't get me started on the service near the SC/NC coast where a friend of ours lives. They just got 4G in the last year and service is still kind of spotty.

One more thing, even when the phone shows 3G, not a whole lot happens when you do try to use the data. It's almost like there isn't a data connection, so bad as to be unusable most of the time. I usually just have to turn data/calls off and switch to Wi-Fi when I get home, which means no calls without standing by a door or over the toilet in the bathroom, lol.

Reporting Poor Coverage

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