Reporting "this computer must be connected to the network" message in Chrome and Mozilla on opening

Hi Adobe,
In our Product, we are using Live Cycle ES and ES3 for protecting PDF documents..
With Adobe Reader XI, if we try opeing documents with Mozilla and Chrome, we are getting the below error message...
But the same document opens in IE browser..
Can u please advise us in fixing the issue as most of the users are annoyed with this error...
Please advise us in getting a resolution
Thanks

Hi,
When trying to open a DRM Proteched document in google chrome from our application, we happens to see the Error "Access to this Document is Restricted. Your Account does not have permission tto open it"..
But if we try opening the same document in IE browser, the document will open as intended..
Any Input / advise guys.???
Expecting some response
Thanks.

Similar Messages

"Your computer must be connected to the internet to perform this operation" during sync.

My curve had this error message:
"your computer must be connected to the internet to perform this operation. Please ensure that you are able to connect to the internet and try again".
Worked fine with desktop manager 4.6...
update to 4.7 blew it up...
found an article to fix.. regedit and change hklm \ software \ reasearch in motion \ blackberry\ syncronize
change State from 1 to 0
worked fine....
till the 5.0 update ...
now it does not work again and this key does not even exist anymore.
Of course there is internet and there is no firewalling enabled or any application which would block this traffic, no proxy settings, routing issues etc....
There has to be answer to this issue.. I know I am not the only person with this issue.
Craig
Solved!
Go to Solution.

Hi,
You only need to connect onve, and then you satisfy the request.
I have run into this twice, and I cannot logically explain why it occurs.
On the first install I finally connected the PC directly to the cable modem, after disabling the firewall software.
It did take about 6 hours with Kapersky to ensure it hadn't got infected. That was a friends DM 4.5
The second was was out of total frustration with version 4.7. On my network.
I , like you,have routers and firewalls in front of the cable router if I had had a packet sniffer it would have been easier to trace.
I reasoned that the PC and applications like explorer and Outlook could access the internet with out fail.
I then tracked the default IP gateway address for my PC.
In Windows click on Start, then on Run, and then type "cmd" and press Enter to open a DOS window.
- In this window type "ipconfig" and press Enter.
- The screen will display the IP options for Ethernet the submask, etc. "Default Gateway." is what you need.
- Copy the the default gateway's IP address.
I then started the Blackberry device manager and opened the Blackberry Hardware properties icon in the systray.
I was trying to see if I could find what the desktop manager was trying to access or at least what path it wanted.
I found the Blackberry Router configuration tab.Click on the bottom right "turn on user defined routes".
So basically you can provide a bypass route "static route". I entered my PC default gateway address, hit apply and OK.
I did a cold boot of the system, started the DM and it never whimpered, just hit the internet and I could access the
sync options. This worked without changing any firewall or router settings. I purposely left it all in place as that
IP gateway worked for any other program on both my PC's. (I have setup mu PC to device the home network.
After running steady for a couple of weeks, I went in and removed the bypass address. The 4.7 install has yet to miss a
beat.
Well I probably broke 87 FCC regulations, all of the RIM agreements but it worked for me.!
If I'm not here tommorow have a drin for me at the party!
I have just installed the Desktop manager 5.0 and never had the problem.
So basically it's your call !
The worst that can happen is it doesn't work and you narrow it down further, the best that happens is you get connected.
I would recommend getting a " sniffer" program. This is the one suggested by Blackberry in the KB article
(Packet capture tool (such as Wireshark®)
Let us know what you think.
Thanks,
Bifocals
Message Edited by Bifocals on 08-03-2009 07:15 PM
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

What does " this code must be redeemed in the Australian storefront " mean? And how can I fix it?

What does " this code must be redeemed in the Australian storefront " mean? And can I fix it?

All iTunes gifts and gift cards are country-specific, they can only be redeemed and used in their country of issue. Are you in Australia with an Australian billing address on your account ? If you are then try going to the bottom of the Featured tab in the App Store app on your iPad and tap on your account id, tap on 'View Apple ID' on the popup and log into your account, and then select the Country/Region section and select Australia.
If you are not in Australia then you won't be able to use it.

My apple tv gives a msg " there was a problem connecting to the network " check your settings and try again (5) - sometimes it comes with the number 3905 - i have tried all the suggestions from reset, restart, to switching and unplugging everything -

I was trying to download a movie and then it said there was a problem connecting to the network , check your settings and try again (5) . I tried all the various suggestions already in the discussions including restore, restart, unplugging everything etc - still doesnt work. Any other new ideas? I bought my apple tv just a few days ago and am really annoyed its already run into problems

Reboot router, make sure it's up to date. If on wifi try ethernet. Make sure DNS is set to automatic (settings - general - network).

Your computer must be connected to the Internet in order to initially configure synchronization settings. Please ensure that you are able to connect to the Internet and try again.

I keep getting the above message when I try to configure my synchronization settings...yet I clearly have an internet connection. I downloaded the most recent Desktop Software and that did not correct the problem.
What am I missing?
Solved!
Go to Solution.

Hello 1066stump,
Welcome to the BlackBerry Support Community Forums
The following KB article may help regarding the issue you are having:
http://www.blackberry.com/btsc/KB16471
Cheers,
-FB
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
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Click "Accept as a Solution" for posts that have solved your issue(s)!

Adoacorectl.sh time out when the computer is not connected to the network

Hi,
I successfully installed R12.1 on Oracle Linux 4.5 on my laptop.
It worked perfectly when I connected the laptop to the network (router).
However, if I disconnected the laptop from the network, I got all kinds of errors when running adstrtal.sh.
for example:
adoacorectl.sh time out
or
adformsctl.sh: exiting with status 150
The issue can be re-created consistently.
I tried auto config and it did not help.
Thanks for your time and help.
Chunlei

Hi Hussein,
Thank you for your reply. I attached hosts, ifcfg-eth0 and ifcfg-lo here. I am thinking some configurations with the loopback interface are incorrect. But, I don't to how to debug it.
***************Hosts*******************
# Do not remove the following line, or various programs
# that require network functionality will fail.
127.0.0.1 localhost.localdomain localhost
192.168.1.33 inspiron.com inspiron
***************ifcfg-lo******************
DEVICE=lo
IPADDR=127.0.0.1
NETMASK=255.255.255.0
NETWORK=127.0.0.0
# If you're having problems with gated making 127.0.0.0/8 a martian,
# you can change this to something else (255.255.255.255, for example)
BROADCAST=127.0.0.255
ONBOOT=yes
NAME=loopback
***************ifcfg-eth0***************
DEVICE=eth0
BOOTPROTO=none
BROADCAST=192.168.1.255
HWADDR=00:1d:09:a7:bc:fe
IPADDR=192.168.1.33
NETMASK=255.255.255.0
NETWORK=192.168.1.0
ONBOOT=yes
TYPE=Ethernet
GATEWAY=192.168.1.254
*********error msg from adstrtal.sh**********
ERROR: Time out (100000): Interrupted Exception
**********log adoacorectl.txt***************************
12/02/09-10:07:51 :: adoacorectl.sh version 120.13
12/02/09-10:07:51 :: adoacorectl.sh: starting OPMN if it is not running
opmnctl: opmn is already running.
12/02/09-10:07:51 :: adoacorectl.sh: Starting OPMN managed OACORE OC4J instance
opmnctl: starting opmn managed processes...
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Yes, Autoconfig completed successfully without any error.
Chunlei

Can the Airport Express play music if it is connected to the network by wire only and not by wifi?

Hi,
I would like to add an Airport Express to the second floor and the wifi range is not strong enough from my wifi router located in the ground floor.
However I have ethernet plugs in all rooms connected by wire to the router. So I was thinking to plug the Airport Express via wire to my ethernet plug.
The goal is to have this Airport Express listed with all the others located in the ground floor that are connected wirelessly in my Airplay speakers.
Thanks

Yes - Airplay will work whether the Express is wired or wireless - wired is the most reliable way to go - note however that if you wire the Express, you would use the "create a wireless network" option and use the same name and password as your main network

My itunes will not connect to the itunes store?? and when I open itunes it runs my cpu at 100%??? I have uninstalled and reinstalled. It only started doing this when I updated it....what do I do???

my itunes will not open the itunes store...it will will attempt to open and then simply stop trying.... also everytime I open Itunes it will run my cpu up to 100%...this makes my computer run really slow. my frustration is it didn't do this untill two days ago when I downloaded the suggested apple updates....I already uninstalled it in the order suggested online and reinstalled, but I still have the same problem I am kind of frustrated and just want to know how to fix it?????? please help

It worked for me, for iTunes Store and Safari both!
amandav2 wrote:
I found a solution to my problem.
> start menu
> accessories,
> right click on the command prompt icon and choose "run as administrator".
Once it opens, type in the following command...
netsh winsock reset
hit enter
You should get a message that the winsock reset successful and you will need to reboot your computer.
Reboot and when I reloaded itunes the store loaded fine.

Why do I see: iTunes Help is unavailable because your computer isn't connected to the Internet. IE9 works fine but iTunes does not connect to the store.

I have tried 4 days to get iTunes 10.4 working on my Win7 x64 machine. I purchased a new iPhone4 and after syncing it the first time, I can't connect to the iTunes store.
When I try to run iTunes Help, I get this message "iTunes Help is unavailable because your computer isn’t connected to the Internet." However IE9 and Google Chrome run as always...... no connection problems.
I have already uninstalled IE9 x64 and iTunes 10.4 x64 and reinstalled but still the same. I followed all the instructions I could find about firewalls, ports, SSL etc.
Diagnostice gives me this information:
Secure link to iTunes Store failed -----
Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
DELL Inc. Studio XPS 435T
iTunes 10.4.1.10
QuickTime 7.7
FairPlay 1.12.20
Apple Application Support 2.0.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.2 (333.2)
Gracenote SDK 1.9.1.485
Gracenote MusicID 1.9.1.102
Gracenote Submit 1.9.1.133
Gracenote DSP 1.9.1.43
iTunes Serial Number 00CCABA00E06CFD0
Current user is an administrator.
The current local date and time is 2011-09-08 09:53:57.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Radeon HD 4800 Series
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 226dfd82342c16c01da33b35a257182c
iPodService 10.4.1.10 (x64) is currently running.
iTunesHelper 10.4.1.10 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {DA96EEE0-050D-4F34-86AF-08A8499F6D4A}
Description: TAP-Win32 Adapter V9
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 08:00:00 1970
Lease Expires: Thu Jan 01 08:00:00 1970
DNS Servers:
Adapter Name: {B28305D7-F1F3-471E-8E55-AA9DC8E1058D}
Description: Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
IP Address: 10.0.1.8
Subnet Mask: 255.255.255.0
Default Gateway: 10.0.1.1
DHCP Enabled: Yes
DHCP Server: 10.0.1.1
Lease Obtained: Thu Sep 08 07:46:11 2011
Lease Expires: Fri Sep 09 07:46:11 2011
DNS Servers: 10.0.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-09-08 09:24:52.
　This means everything was successful except connecting to the firmware update server.. why can't I connect to iTunes store??????

Only fixed this in the last day or two . . .with this!
https://discussions.apple.com/thread/3588501?start=0&tstart=0

There was an error connecting to the network, try again!

I bought a new Computer (Mac Mini) with Snow Leopard installed; On joining the network(WEP128Bit) airport extremebasestation and airportexpress with WDS-mode) suddenly the basestation didnt offer WEP 128bit any more. I cant remember precisely but i think ist got something to do with the firmwareupdate of the AEBS or that i gave up WDS and changed to „extend a wireles network“ , well it only offered „WEP transitory“ which did not work properly for some reason;
So i changed to WPA/WPA2 option and extending my network with the airport express.
This worked fine; two computers with leopard, the new one with Snow leopard and a windows Laptop as well as two Mobilephones could easily join the network.
BUT: My old Imac G4 with Tiger (10.4.11) could not join so easy.. (I changed the settings to WPA of course) The symptom was that on the right upper corner of the screen a message appeared saying: „there was an error connecting to the network, try again!“ and when i hit the „try again“ button up to 20 times then sometimes it suddenly succeeded to join.
I was just about to look after the wirelesscard but tried before one thing: I changed my network channel on the AEBS from „automatic“ to Channel 11.
From this time on i worked like a charm. I dont know why only the Imac G4 needed channel 11, but this solved my problem.
Message was edited by: Alfi
Message was edited by: Alfi
Message was edited by: Alfi
Message was edited by: Alfi
Message was edited by: Alfi
Message was edited by: Alfi

Here is the list of DHCP Clients:
http://home.earthlink.net/~jeffny0...ExtClients.jpg
(MAC addresses scambled for security)
I am not sure what 192.168.1.193 is ??? The 16 port Asante switch??
Anyone know if there is a way to (easily) add "Client ID" names in XP? I went though my Macs and added names to help ID them in the router, but can't see where to add names in XP?
IP Address: 64.110.135.46
Subnet Mask: 255.255.255.128
Router Address: 65.110.135.1
(posting that does not compromise my security??)
I think I need to figure out how to get the HP 4050 to renew its IP address? Then the router should assign an address to it.....I would like it to use the same address it has now so I don't have to recofigure addresses on the computers to print to it......hummm
DHCP Begining Address: 191.168.1.2
DHCP Ending Address: 191.168.1.200
DHCP Lease: 4 (hours)
COUPLE HOURS LATER......
Just tried turning off the HP 4050 and unplugging it from the wall. Then plugging it (power) back in and turning it on, trying to get it to renew its IP address with the AirPort Extreme router.....nothing. Still does not show up in my list of DHCP Clients.
Tried Restarting the router.....now I see no clients at all in my list of DHCP Client list..... grrrrrr
Can anyone tell me why AirPort Extreme is not seeing the HP 4050 as a DHCP client?
Jeff-

TS2972 Apple TV is not connected to the network?

After installing the latest Apple TV firmware update 5.1.1 (5433), my Apple TV will not stream music from my iTunes over the wifi network. After 15 - 120 seconds of music, the streaming stops and I get the "Apple TV is not connected to the network" message. My iPhoto is still streaming pictures and I can go to Radio and stream content.
In the "About" screen. I have 4 out of 5 bars of signal, but the IP Address number and wi-fi network name drop out randomly. I have reset and restored several times to no avail. I have reset my router several times and powered down/restarted several times. The Genius Bar folks have no answers except purchase a new one.
The system has worked perfectly until the December update.
Any answers?

This will be due to a network issue, which can come at any time
Make sure DNS is set to auto (settings - general - network)
If on wifi try Ethernet
To see a status of the network go to istumbler, netstumbler or similar to get a report. Look for signal strength, noise, nearby networks

Why can I connect to my home network with my iPhone 5 in one room, but when I move to another it is 'unable to connect to the network'

At home, I can connect my iPhone 5 to my home wifi network with no problems, as long as I stay downstairs.
As soon as I go upstairs my phone disconnects from the network. I can still see the home network it in the available network lists (with full signal strength), but when I try to reconnect I get an 'unable to connect to the network message'
If I move back downstairs it reconnects
This has only started happening in the past week or so
I've tried to forget and rejoin the network, but this doesn't work
I reset my network settings on the phone. This worked for a couple of hours and I could connect to the wifi upstairs, but now it won't connect again.
Does anyone have any ideas what is causing this?

Sounds like your wi-fi signal strength has degraded. Try rebooting your wi-fi router, or get it serviced.
Do you have similar issues with any other wi-fi routers?

Re: what causes an error "not connected to the internet" when I try and e-mail photos

I'm having the same problem with my PhotosmartC3180. When I try to e-mail photos I get a "not connected to the internet" message despite having a web page open at the same time. I run the Print & Scan Doctor and it says everything is running perfectly. Conversely, I cannot see how to save a photo at e-mail quality and I don't want to cut and paste huge pictures that will slow down the receiver's e-mail. Thanks in advance, Wayne

Hello WayneSchlapkohl,
Welcome to the HP Support Forums!
I understand that you are looking to Email a scanned photo, but do not want the file to be to large. Are you using HP software when you get the error "not connected to the internet" ? If so, What is the Operating System installed, Windows, including version, e.g. Windows 7 or Mac, including version, e.g. 10.8?
Lowering the DPI or resolution will help keep the file size down, if you have an option for that in the software.
Also, what is the Email client are you using, MSN, Gmail, etc?
Cheers,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

I've been working on our church website and suddenly, my computer will not connect to the site. I keep getting a message saying that the the connection to the server was reset while the page was loading. Does anyone have any ideas of how I can fix this?

I've been working on our church website and all of a sudden this week, my computer will not connect to the site. I keep getting a message saying that the the connection to the server was reset while the page was loading. Does anyone have any ideas of how I can fix this?

The "The connection was reset" error message can be caused by a bug fix for the BEAST (Browser Exploit Against SSL/TLS) attack that the server doesn't handle.
*[[/questions/918127]]
*[[/questions/918028]]

I get the following error message when I connect a usb ethernet adapter to my new MacBook Pro: Unsupported - You cannot use an Apple USB Modem with this computer. I live were we only have dial-up and the Apple Store said this is what I need.

I get the following error message when I connect a usb ethernet adapter to my new MacBook Pro: Unsupported - You cannot use an Apple USB Modem with this computer. I live where we only have dial-up and the Apple Store said this is what I need. In addition, when I connect the phone to the connecter it falls out, it will not click in.

Why are you using a usb ethernet adaptor? Just plug the modem into the usb port.

Reporting "this computer must be connected to the network" message in Chrome and Mozilla on opening

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