Reports in service management
Hi All,
can any one send me some sample reports in service management ,and also tables used in Service Management.Its very urgent....
Thanks in advance.
Amith
Hi Juwadi,
Supports a range of service contract reports, including customer's service contracts, service contracts terminated by a specific date, service contracts that should be renewed by a specific date, service contracts per contract status, service contract per contract template, and service contract per contract type.
Service call reports enable the users to see all open and overdue service calls. A monitor report provides the manager with dynamic views of open and overdue calls. An addition report displays the open service calls of the user who logged on.
Hope this might be helpful to you.
Regards
Srikanth.A
Similar Messages
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Reporting In Service Manager 2012 - How To Get A List Of All Service Requests Regardless of Status
Within the Custom Reporting Options available to users of Ssystem Center Service Manager 2012, which would one use to create reports that do not contain any agregated data but are instead detail level info such as a list of all Service Requests reardless
of status? I want to include within the report the same data you see on the main page of a Service Request when you double-click a Service Request within Service Manager and it pops opne the details of the Service Request.
I'm trying to get the following info for each Service Requests
SR ID (i.e. SR1234)
Affected User
Title
Description
Priority
Source
Area
Support Group
Assigned To
Created By and Created On
I know the cubes w/Excel offer a great way to get data for a **piece meal report or for getting agregated data (I.E. counts, sums, avergares, Max's & Mins) but I need a report that has zero totals and no agregations.
Thanks
** A piece meal report is a report that has to be manually pieced together by combining data from others reports and other sources because no single report can be constructed to bring all the data togethere into a single report. If you've ever
worked with an accountant taht uses Excel for everything but who has no idea how SQL or databases in general are deisgned then chances are you've either been asked to create a piece meal report for them and or seen them do one them selves when they open a
spreadshet and dump into it disperate data from a variety of sources and then ask you why you can't automate that same report for them.the following thread covers some good SQL queries to get details about the Incident Request, just amend them to cover the Service Request
http://social.technet.microsoft.com/Forums/systemcenter/en-US/e703641d-3e05-4df4-be2b-bf9bd62534f8/how-to-generate-incident-report-with-incident-description-field-in-scsm-2012-sp1 -
Service Manager 2012 R2 - Data warehouse Issue
i have an issue with a customer with their Data warehouse Server. when ever we generate a report using Service Manager we are not seeing data in the report. example - we only see 4 incidents on reports when we generate them and these are many months
old records. within the database there are 1000+ Incidents created however when generating a report only shows us 4 incidents. i'm trying to figure out why it's only showing few records whereas it should show all the records when we generate. i have this
issue now with two customers
i can see that the Data warehouse jobs are running without issues. they are not failing. please let me know how i can get this issue fixedOpen up an SQL management studio and connect to the database that hosts the data warehouse database. Run a query against this following views.
Incident
SELECT * FROM [DWDataMart].[dbo].[IncidentDimvw]
If we look at the Incident query if this only returns 4 incidents as your report then the sync to the data warehouse is not working correctly. I would recommend runnung travis ETL job to run all the data warehouse jobs in the correct order. You can find
it here. https://gallery.technet.microsoft.com/PowerShell-Script-to-Run-a4a2081c
And if that still does not help there is another few blog posts for troubleshooting the data warehouse but lets try this first and go from there.
Cheers,
Thomas Strömberg
System Center Specialist
Blog:
Twitter: LinkedIn:
Please remember to 'Propose as answer' if you find a reply helpful -
Service manager console can't connect to Service manager data warehouse SQL reporting services
When I start Service manager console, it gives this kind of error:
The Service Manager data warehouse SQL Reporting Services server is currently unavailable. You will be unable to execute reports until this server is available. Please contact your system administrator. After the server becomes available please close your
console and re-open to view reports.
Also in EventViewer says:
cannot connect to SQL Reporting Services Server. Message= An unexpected error occured while connecting to SQL Reporting Services server: System.Net.WebException: The request failed with HTTP status 401: Unauthorized.
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at Microsoft.EnterpriseManagement.Reporting.ReportingService.ReportingService2005.FindItems(String Folder, BooleanOperatorEnum BooleanOperator, SearchCondition[] Conditions)
at Microsoft.EnterpriseManagement.Reporting.EnterpriseReporting.FindItems(String searchPath, IList`1 criteria, Boolean And)
at Microsoft.EnterpriseManagement.Reporting.EnterpriseReporting.FindItems(String itemPath)
at Microsoft.EnterpriseManagement.Reporting.EnterpriseReporting.FindItem(String itemPath, ItemTypeEnum[] desiredTypes)
at Microsoft.EnterpriseManagement.Reporting.EnterpriseReporting.GetFolder(String path)
at Microsoft.EnterpriseManagement.Reporting.EnterpriseReportingGroup.Initialize()
at Microsoft.EnterpriseManagement.Reporting.ServiceManagerReportingGroup..ctor(DataWarehouseManagementGroup managementGroup, String reportingServerURL, String reportsFolderPath, NetworkCredential credentials)
at Microsoft.EnterpriseManagement.Reporting.ServiceManagerReportingGroup..ctor(DataWarehouseManagementGroup managementGroup, String reportingServerURL, String reportsFolderPath)
at Microsoft.EnterpriseManagement.UI.SdkDataAccess.ManagementGroupServerSession.TryConnectToReportingManagementGroup() Remediation = Please contact your Administrator.
We have a four server set-up where SCSM, SCDW, and sqls for both are on different servers. Also I have red that this could be a SPN problem, but this has been worked on last week without the SPNs.On the computer you get the "SQL Reporting Services server is currently unavailable" message please open the Internet Explorer and try to connect to the URL <a href="http:///reports">http://<NameOfReportingServer>/reports
This should open the reporting website in IE. If this isn't working you should check the proxy settings in IE. If the URL doesn't work in IE it won't work in the SCSM console as well (and vice versa).
Andreas Baumgarten | H&D International Group
Actually I can't access to the reporting website. It asks me credentials 3 times and then return a blank page. Also error message comes to the EventViewer System log with id 4 and source Security-Kerberos.
The Kerberos client received a KRB_AP_ERR_MODIFIED error from the server "accountname".
The target name used was HTTP/"reporting services fqn". This indicates that the target server failed to decrypt the ticket provided by the client.
This can occur when the target server principal name (SPN) is registered on an account other than the account the target service is using.
Ensure that the target SPN is only registered on the account used by the server.
This error can also happen if the target service account password is different than what is configured on the Kerberos Key Distribution Center for that target service.
Ensure that the service on the server and the KDC are both configured to use the same password.
If the server name is not fully qualified, and the target domain (domain.com) is different from the client domain (domain.com), check if there are identically named server accounts in these two domains,
or use the fully-qualified name to identify the server.
I can access the website directly from the server which hosts Reporting Services.
Also I query "setspn -Q HTTP/"reporting services fqn" whit result NO SUCH SPN FOUND. -
I can't see the Reporting Workspace in Service Manager Console PLEASE HELP
I can't see the Reporting Workspace in Service Manager Console PLEASE HELP
Hello,
If you don't have an entry like "SQL Server Reporting Services (InstanceName)" in Windows Service Manager (Services.msc) then because SSRS service not installed on that machine. Install it, then you will see such an entry.
Olaf Helper
This is not an SQL issue it's a SC Service Manager issue. Reporting Services is installed and running on the SQL side. The problem is that as I am now aware I cannot get the Data Warehouse Server to register in the Service Manager consoles to connect that
with the canned reports and turn on Reporting Workspace. Any thoughts?
[ Blog] [ Xing] [ MVP] -
Service Manager 2012 R2 report libraries don't deploy
So I've got a fresh install of Service Manager 2012 R2 with SQL Server '08 R2 in the 4 server layout, everything on Hyper-V. My issue is this: after registering the data warehouse, everything appears to function normally, the MPSyncJob completes its first
pass and other jobs show up in the list but the reports section of the management console is never populated. All of the management packs deploy just fine except for the report libraries and there is no indication/logs of issues on any of the servers. I've
gone through the manual setup setups for SSRS several times with no change in results. This is the 4th full reinstall of Service Manager with the same result.
Any thoughts? Is there any way to tell whether or not SSRS is actually functioning as intended? Are there any special database permissions that need to be configured for the DW reports service account (I have read all set)?here is the SCSM setup wizard log (part of it)
this is what I have found "Could not find WCS portal web site name in setup registry!"
the web portal was installed and sharepoint was never installed then moved to a different server..
how do I remove the self-service portal and web parts of service manager with out removing the management server. (having to back up MPs and DBs and restoring them)
05:59:45:All vital setup files found.
05:59:45:Upgrading Service Manager 7.5.2905 with 7.5.3079
05:59:45:Checking dependencies for Server upgrade...
05:59:47:Getting Management Group information from PMR-SC-SM:ServiceManager
05:59:47:[GetManagementGroupPropertiesFromDB]: Opened the DB connection using Data Source=PMR-SC-SM;Initial Catalog=ServiceManager;Integrated Security=True;Persist Security Info=False.
05:59:47:[GetManagementGroupPropertiesFromDB]: Found Management Group information.
05:59:47:[GetManagementGroupPropertiesFromDB]: Found Primary SDK server:PMR-SC-SM.adi.local.
05:59:47:Validating SmAdminRoleGroup
05:59:47:Checking dependencies for WCS Portal upgrade...
05:59:47:Could not find WCS portal web site name in setup registry!
05:59:48:***ERROR*** Microsoft System Center 2012 R2 Service Manager: Microsoft System Center 2012 R2 Service Manager is not in a valid state. -
Intel Service Manager's Crash Report
I receive the Intel Service Manager's Crash Report several times whenever any user logs onto my laptop. I disabled the Windows Event Log as a short term fix, but would like to know how to properly correct this problem????
Satellite S855-S5265
Downloads here
We shouldn't expect Peter to return until Monday, Sehr.
Does the message look like my attachment?
Check the date and time on your computer. Sometimes that causes it.
Anything unusual showing in Device Manager (devmgmt.msc)?
Can't hurt to reinstall the core software..
Intel Chipset SW Installation Utility
Intel Display Driver
AMD Display Driver
And this..
Intel Management Engine Interface
I do not have a systems disk, or any other disks for this laptop.
You should certainly create recovery discs and a Windows 7 repair disc at minimum. For the former, see the section Creating recovery media, which begins on p. 65 of the User's Guide.
Satellite/Satellite Pro L800/S800 Series User’s Guide
And see..
Create a system repair disc
We create an image of our production-machines' hard drives every single night. If you cannot afford to rebuild your computer from scratch, you should also back up the whole drive periodically.
-Jerry
Attachments:
CrashReport.jpg 38 KB -
Saving Existing Linked Reports / Favorites before reinstalling Service Manager DW
Is there a mechanism to save existing linked reports and favorite reports before unregistering the DW, deleting the current DW databases and then doing a reinstall of the DW with new databases. In a lab environment, I had kept the ReportServer db
and deleted the dw ones but all the reports disappeared.
O.you're best bet here is to
look to SSRS practices, since this behavior is entirely SQL report server and has nothing unique for Service Manager
Don't think that's all that is needed since I reused the original report server database when doing my reinstall. Also after uninstalling the DW all the System Center SSRS folders got removed, even though I still had the SSRS database in place.
O. -
Hi
I'm trying to use the report layout service to delete a layout, but it is always giving a error. I'm most probably doing something silly,here is the code. Please let me know if you see a problem
Try
Dim oReportLayout As SAPbobsCOM.ReportLayout
Dim oReportParam As SAPbobsCOM.ReportLayoutParams
'get report params
oReportParam = oReportLayoutService.GetDataInterface(SAPbobsCOM.ReportLayoutsServiceDataInterfaces.rlsdiReportLayoutParams)
oReportParam.LayoutCode = "QUT20006"
'get the default layout of the specific document
oReportLayout = oReportLayoutService.GetReportLayout(oReportParam)
oReportLayout.Author = "manager"
oReportLayout.Name = "Sales Quotation_Test"
oReportLayoutService.DeleteReportLayout(oReportLayout)
sErrMsg = oCompany.GetLastErrorDescription()
If sErrMsg = Nothing Then
MsgBox("Completed succesffully")
Else
MsgBox("Error:" & sErrMsg)
End If
Catch ex As Exception
MsgBox(ex.Message)
End Try
Thanks in advanceHi Marco Antonio Blanco Freja
Thank you for answering my thread. Really appreciate it. I did declare them, here is a insert again, ive moved it to a place where you can see it.
'Global Variable
Public oCompanyService As SAPbobsCOM.CompanyService
Dim oReportLayoutService As SAPbobsCOM.ReportLayoutsService
'in procedure
try
Dim oReportLayout As SAPbobsCOM.ReportLayout
Dim oReportParam As SAPbobsCOM.ReportLayoutParams
oCompanyService = oCompany.GetCompanyService
'get report service
oReportLayoutService = oCompanyService.GetBusinessService(SAPbobsCOM.ServiceTypes.ReportLayoutsService)
'get report params
oReportParam = oReportLayoutService.GetDataInterface(SAPbobsCOM.ReportLayoutsServiceDataInterfaces.rlsdiReportLayoutParams)
oReportParam.LayoutCode = "QUT20006"
'get the default layout of the specific document
oReportLayout = oReportLayoutService.GetReportLayout(oReportParam)
oReportLayout.Author = "manager"
oReportLayout.Name = "Sales Quotation_Test"
oReportLayoutService.DeleteReportLayout(oReportLayout)
sErrMsg = oCompany.GetLastErrorDescription()
If sErrMsg = Nothing Then
MsgBox("Completed succesffully")
Else
MsgBox("Error:" & sErrMsg)
End If
Catch ex As Exception
MsgBox(ex.Message)
End Try
It gives an error by oReportLayoutService.DeleteReportLayout(oReportLayout) and the error is "Specified cast is not valid". We usually get this error when something was not done correctly...i can't spot the problem. Can You???
Thanks again -
The report server service is not running on Reporting Service Point server
Hi,
I have encountered a problem, my reporting service point has stopped working. (SCCM 2012 R2)
In srsrp.log:
Check state SMS_SRS_REPORTING_POINT
12/15/2014 5:48:54 AM 3152 (0x0C50)
Check server health. SMS_SRS_REPORTING_POINT
12/15/2014 5:48:54 AM 3152 (0x0C50)
Successfully created srsserver SMS_SRS_REPORTING_POINT
12/15/2014 5:48:54 AM 3152 (0x0C50)
Reporting Services URL from Registry [https://s-hub-sql1.domain.local/ReportServer/ReportService2005.asmx]
SMS_SRS_REPORTING_POINT 12/15/2014 5:48:54 AM
3152 (0x0C50)
The request failed with HTTP status 404: Not Found.
SMS_SRS_REPORTING_POINT 12/15/2014 5:48:54 AM
3152 (0x0C50)
(!) SRS not detected as running SMS_SRS_REPORTING_POINT
12/15/2014 5:48:54 AM 3152 (0x0C50)
Failures reported during periodic health check by the SRS Server S-HUB-SQL1.domain.local.
SMS_SRS_REPORTING_POINT 12/15/2014 5:48:54 AM
3152 (0x0C50)
Registry change SMS_SRS_REPORTING_POINT
12/15/2014 5:48:54 AM 3152 (0x0C50)
Waiting for changes for 1 minutes SMS_SRS_REPORTING_POINT
12/15/2014 5:48:54 AM 3152 (0x0C50)
Timed Out... SMS_SRS_REPORTING_POINT
12/15/2014 5:49:54 AM 3152 (0x0C50)
Set configuration SMS_SRS_REPORTING_POINT
12/15/2014 5:49:54 AM 3152 (0x0C50)
In windows event log:
On 12/15/2014 6:39:28 PM, component SMS_SRS_REPORTING_POINT on computer S-HUB-SQL1 reported: The report server service is not running on Reporting Service Point server "S-HUB-SQL1"; start the service to enable reporting.
In configuration manager service manager, the service sms_srs_reporting_point is running.
In Reporting services configuration manager, the service is running.
If I restart the reporting service, it doesn't helps.
What is not properly?I've already found the reason why all stopped working - someone deleted the report manager URL HTTPS bindings (in Report services configuration manager). Added it back, than reporting started to work. Awww!
-
Need to customized report in solution manager but duno which table to pull
Dear Gurus,
I need to create a customized report in solution manager to get the following fields:
1) Message number
2) Transport number link to the message number
3) Target client the transport go to
4) Date/Time of status change to "Consolidate"
5) Date/Time of transport imported
6) Date/Time of Email Sent through message when requesting for transport
Pls, help find the relation tables for the above objects, I'm a developer without any functional help and with no knowleadge of solution manager. Pls, help ASAP!
Desperate,
BelindaHi Belinda,
open the service message application in the Solman.
Open a service message, focus the needed fields and press F1 for technical details. Try finding the tables by using the where-used list.
Cheers,
André -
SOAP Messaging Using Crystal Reports Web Services To Return Report in PDF or Excel Format
All,
I am trying to use SOAP messaging to fetch a Crystal Report through a Managed repository and getting back either a PDF or Excel file. For some reason, any reference to web services on this site I cannot access. Like thread, "Using Web Services on the Crystal Report Server XI to return reports". Can anyone point in a direction to Web Service Calls API documentation or does this not exist ?????? I would hope this product has this capability.
Thanks In Advance,
TomXI Release 2 Service Pack 2 introduced the Business Process BI Web Services, that allow you to retrieve reports using SOAP messaging.
It's documented here:
http://devlibrary.businessobjects.com/BusinessObjectsXIR2SP2/en/en/WS_SDK/wssdk_portal/doc/wssdk_bpbi_doc.pdf
Sincerely,
Ted Ueda -
Generating pdf report via concurrent manager and xml publisher
I have report (rdf) which works fine in eBusiness Suite but Id like to create translatable reports with reach layout (comparing with the Report Builder) based on the functionalities of the XML publisher. Ive made all necessary steps (first change the output format for that report in concurrent manager from pdf to xml, submit the report to get xml file, which Ive used in Microsoft Word Template Builder to make layout in rtf file, and create data and template in XML Publisher Administrator in eBusiness Suite).
When Ive submitted that report from concurrent manager, after the concurrent manage finished his job I got the warning message.
Also the output file is not generated and in log file there is a message: One or more post-processing actions failed. Consult the OPP service log for details.
Concurrent manager works fine, but there are problem when concurrent manager send the xml output of the report to XML Publisher which have to create pdf layout based on rtf template.
I think there might be a problem with report complexity, while Ive used layout formatting, api calls to eBusiness Suite, parameters, placeholders, attached library etc.
If it is impossible to get new report based on xml publisher template, what is the purpose of xml publisher if it is so limited, while every eBusiness Suite Report is so complex.
I hope there will be a person on this forum with the same problem, otherwise Ill give up at all from XML Publisher, at least until it come a better version of that tool which it seems to be in early development phase and not ready for the market yet.All of the complex report logic is handled in your Oracle Report (rdf) file.
If your Oracle report is working OK, then this report should be generating XML.
After running your report, go to the View Requests window. Highlight your request, and click the Diagnostics button. Then click the 'View XML' button. If you see XML data, then you should be OK.
When I faced a similar issue, it was because the '1 step' process didnt work for the particular report I was using. The '1 step' process doesn't work for every report. Which report are you using?
If the report is submitted via a form (not the concurrent manager request form), then you probably need to use 2 steps to produce the desired output.
For more information, see the following thread:
Enhancment to avoid 2 step check printing
HTH,
Mark K -
Service Management: Contract data sources, Exrractors and cubes
Hi Fellows: I have never worked in Service Management before and I have been asked to locate the extract strucutres, data sources and cubes for some reports. The reports are for contracts, contract renewals, Contract repairs, Contracts Units End of Service, Contract customers, Contract Customer Report Card etc. Are there any standard extractors, data sources for contracts or service Management?
Contracts PLACE ID
Contracts
Contracts MODEL ID
Contracts SERIAL ID
Contracts Contract Start Date
Contracts Contract End Date
Contracts LINE VALUE
Contracts Contract ID
Contracts Contract Version
Contracts Invoice Date
Contracts Invoice ID
Contracts NAME
Contracts LOCATION
Contracts Address
Contracts City
Contracts Global Name
Contracts Name
Contracts Place ID
Contracts State
Contracts Zip
Contracts Sales Group B
Contracts Sales Group C
Contracts Contract ID
Contracts Version
Contracts Term of Contract
Contracts PO Number
Contracts Product Location
Contracts Phone
Contracts Model ID
Contracts Serial ID
Contracts Part ID
Contracts Quantity
Contracts Service Plan
***Contract Renewals:
Contract Version
Status of New Contract
New PG Description
Event Code
Event Created
New Price
New Travel Price
Old Price
Old Travel Price
****Contract repairs:
Problem Resolution
Received Date
Repair Center Info, name, address, ciy, state, postalcode, country
Repair Center Info, name, address, ciy, state, postalcode, country
Repair Center Info, name, address, ciy, state, postalcode, country
Repair Center Info, name, address, ciy, state, postalcode, country
Repair Center Info, name, address, ciy, state, postalcode, country
Repair Center Info, name, address, ciy, state, postalcode, country
Scheduled Ship Date
Serial # Received
Serial # Registered
Serial # Shipped
Service Repair (Work) Order #
Technicians name
Tracking #
Account IndicatorThis may help you..open the folders in left
http://help.sap.com/saphelp_nw70/helpdata/en/ed/9dfb3b699bde74e10000000a114084/frameset.htm -
SolMon 3.2, Difference between SolMon report and Service .sap report?
Hi Guys,
last week i found one strange thing, there are differences between the reports of our local SoMon server report and report from service.sap (service message).
why there will be difference like this, Please help me in this regards.
Regards
SriniSoftware Components for SAP Solution Manager 4.0 as of April 2007.
SAP_BASIS 700 Basis Component
SAP_ABA 700 Cross-Application Component
PI_BASIS 2005_1_700 PI_BASIS 2005_1_700
ST-PI 2005_1_700 SAP Solution Tools Plug-In
SAP_BW 700 SAP NetWeaver BI 7.0
SAP_AP 700 SAP Application Platform
BBPCRM 500 BBPCRM
CPRXRPM 400 SAP xRPM/cProjects/cFolders 4.00 (ABAP)
ST 400 SAP Solution Manager Tool
ST-A/PI 01I_CRM500 Application Servicetools for CRM 500
ST-ICO 150_700 SAP Solution Manager Implementation Content
ST-SER 700_2006_2 SAP Solution Manager Service Tools
ST (Solution Manager Infrastructure, tx solution_manager, SOLAR01)
ST-A/PI (Download modules to get data for service sessions, monitoring)
ST-ICO (Implementation Content - Business Process Repository)
ST-SER (Service Sessions as EarlyWatch Alert, SAP GoingLive Check, Setup System Monitoring, Central System Administration, Setup Business Process Monitoring, Service Level Reporting, ....)
See also SAP Notes:
- 707705 (www.service.sap.com/sap/support/notes/706705) for an explanation on Components for Messages (with lots of key words).
- 394616 (www.service.sap.com/sap/support/notes/394616) Release strategy for SAP Solution Manager
Best regards
Ruediger
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