Reports run from "view" menu, but will not run when scheduled.

Post Author: Jonathan Lackman
CA Forum: General
Recently completed SP6 for CE10 and CR10. Now none of the reports will run from the User Launchpad Crystal Enterprise login interface. Normally, reports are selected, paramaters set, and the report is "scheduled". This fails with the error "Information is needed before this report can be processed.". I know this error usually indicates incorrect parameters set. However, if I select the same report, and then click on "view", and select the exact same parameters, the report will run fine.
It seems there is some issue with scheduling that is causing all reports to fail. There is nothing else unusual on the machine that I can see; no errors, not overworked, no event log issues, all services are started.
I'd like to hear any suggestions on this, as we will likely have to engage a paid support technician if I can't get this resolved.

Apologies, I was looking at the wrong schematic for the Apple TV 1. There isn't a button. So lets try this instead...
Remove the power cord and wait 20 seconds.
Plug it back in and let it boot (Give it 10 minutes, it's being tempremental)
Try and navigate to the the advanced menu and do a factory restore
If that doesn't work then if you are using the white remote hold down the menu button for six seconds and release this should bring up a hidden menu which will allow you to access the advanced configuration settings.
Again, if this fails there isn't much to do than tap it with a hammer to see if that fixes it (hard to believe how many times that actually works. (No responsibility taken if it breaks!, but at least you'd have a good reason to buy Apple TV 3)

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