Reports server 10.1.2.0.2 keeps going down !

Hi Guys,
The reports server 10.1.2.0.2 ( In-Process NOT standalone one ) works all day, when we come to work next day, we find that reports server is down and giving
the following error:
REP-501: Unable to connect to the specified database.
We have to do a restart for the reports server to work. The reports server connect
s to a cluster database, therefore, we dont shutdown the database during night f
or backup for reports server connections to fail.
I am thinking of maybe it is related to being idle and losing connections some how.
http://servername:7778/reports/rwservlet?server=rep_servername&envid=PIBIS&report=SWRANBT&destype=CACHE&
desformat=PDF¶mform=YES&userid=
Operating System: Sun Solaris SPARC 64-bit
Oracle Application Server: 10.1.2.0.2
Oracle DB: 10.1.0.4
Please advise,
Cheers,
Feras

Hello,
Please check the the engine (rwEng) trace file, is it showing similar error as follows;
REP-0501: Unable to connect to the specified database.
ORA-24323: value not allowed
therefore, we dont shutdown the database during night for backup It has also been stated as a reason/cause in the doc;
It is possible that the connection has been lost simply because a scheduled (e.g. overnight) backup and restart of the Oracle Server has taken place while the Report Server has remained up and running.
Please review and see if it is helpful ;
REP-501 on Initial Run After The Server's been Idle. Cannot Recover until Engine Restarts: Doc ID: Note:357652.1
https://metalink.oracle.com/metalink/plsql/f?p=130:14:804350786344799034::::p14_database_id,p14_docid,p14_show_header,p14_show_help,p14_black_frame,p14_font:NOT,357652.1,1,1,1,helvetica
Adith

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==
Cisco3:
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========
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2147430749     2012-Sep-25 23:21:31    Warning     %STP-W-PORTSTATUS: gi3: STP status Forwarding
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2147430917     2012-Sep-25 23:21:27    Warning     %LINK-W-Down: gi3
2147431029     2012-Sep-25 23:21:19    Warning     %STP-W-PORTSTATUS: gi3: STP status Forwarding
System Uptime:     0 day(s), 1 hr(s), 22 min(s) and 10 sec(s)
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Reports server 10.1.2.0.2 keeps going down !

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