Reports stay Pending in infoview

Hi
I am running BOJ on XIr2. Frequently I schedule a report, and this stays at Pending status in infoview without moving to Running. I have to restart the relevant deski servers, cancel the report, and reschedule, then it runs successfully. Does anyone know why this is happening?
To add to this, I also get the situation where the report says it is Running (i.e. status = Running), but it hangs, and doesn't do anything, doesn't move to Success status. I then delete and reschedule, and it runs successfully.
Thanks

By default trace files are written to this location (for XI):
C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\Logging
(this is setup in placeholders I think)
Look for errors in files created by the server you have set tracing on.
For more details on tracing you can refer to the admin guide...

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