Reproducible ZfDAgent rollback problem w/ HP4

Question

I'm beginning to test ZfDAgent 7.0 SP1 IR4 HP4. I have an HP3 machine
(WinXPsp3). During the install of HP4, it rolls back. Unfortunately, it's
not truly rolled back. The agent is left completely broken. If I reinstall
HP3, reboot, then it's fine, but re-trying the upgrade to HP4 causes the
same situation again.
I have an MSI log with full logging (voicewarmup) enabled, but I'm not sure
how to decode where exactly the problem is.
Anyone?
Thank you.

Answer 1

On 2/27/2011 1:06 PM, grimlock wrote:
>
> ecyoung;2061791 Wrote:
>> This may be the issue:
>> "ZDM 7 HP4 agent install fails with 1603 error due to truncated
>> Environment
>> Path"
>> 'ZDM 7 HP4 agent install fails with 1603 error due to truncated
>> Environment Path'
>> (http://www.novell.com/support/viewCo...7463&sliceId=1)
>>
>> <[email protected]> wrote in message
>> news:[email protected]. ..
>>> No, sorry. They weren't able to reproduce it at Novell, but it
>> wasn't a
>>> formally submitted SR.
>>>
>>> "hennys"<[email protected]> wrote in message
>>> news:[email protected]...
>>>>
>>>> Hi,
>>>>
>>>> Did you ever get this solved ?
>>>>
>>>> I'm having the same problem. Agent starts rolling back. After
>> reboot
>>>> and reinstall, again rollback.
>>>>
>>>> Kind regards,
>>>>
>>>> Hen
>>>> imayroam;2003889 Wrote:
>>>>> I'm having the same issue w/ the Zen agent install.
>>>>>
>>>>> Could I have a look at that log?
>>>>>
>>>>> Thanks!
>>>>
>>>>
>>>> --
>>>> Regards,
>>>>
>>>> Hen
>>>>
>> ------------------------------------------------------------------------
>>>> hennys's Profile: 'View Profile: hennys - NOVELL FORUMS'
>> (http://forums.novell.com/member.php?userid=233)
>>>> View this thread: 'Reproducible ZfDAgent rollback problem w/ HP4'
>> (http://forums.novell.com/showthread.php?t=413684)
>>>>
>>>
>>>
>
> I came across this issue when upgrading to the HP5 agent. It was only
> on one specific hardware platform of about 6 machines, so it was
> isolated. The solution I came up with (as of 5 minutes ago because I
> just spent some time playing with it) is as follows.
>
> use MSIZAP to kill the installer information. Reboot to safe mode.
> Rename c:\program files\novell\zenworks to zenworks.old.
>
> Install the HP5 agent.
>
> Delete the zenworks.old folder.
>
> This is NOT practical if you have a significant number of workstations
> in an organization affected, but for 6, I'll live with it.
>
> After installation, I did a test uninstall/reinstall of the HP5 agent
> to verify that it was no longer broken for removal/reinstall.
>
>
Spoke too soon, I have one machine that this doesn't work on. Product
is removed, and no longer reinstalls. It rolls back during the install.
Might be a similar issue to what you're having. Attempting to attach
an MSI log file via nntp, we'll see how that goes. (edit, not allowed).
Happy to e-mail it if someone wants to see it.
I can always start a new thread for this, but I suspect it's related.
This is the HP5 agent.