Reprogram "Chatanswer" button in pop-up

Hello,
Is it possible to access the Cisco code of the Jabber pop-up screen to reprogram the "Chatanswer" button that appears next to the green accept and red decline button when you receive a call???
I have no interest of doing this myself but I want to know if there are people who know how to do this. Or if cisco is willing to do this....
I need it to open a url with the following syntax http://*****/***.dll/dialogpage=PassThrough.htm&AFD=50&PHONE=Phone number]
Were the xxx's stands for an internal CRM website.
Why do I need this ? The company of the CRM in question is unable to get it's pop-up application syncronised between the different 2 citrixs in the farm. Added to that is the fact that my ICT-partner is unable to turn of the Jabber pop-up as I use Jabber as internal communication platform. So why not solve both problems and re-use the chat-button as a refurbished button to open the CRM page of the caller in question...
Best regards !

Duplicate post.
Go HERE.

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