Request a Line reset?

I upgraded to Infinity about 6 months ago. The line speed never increased from what we'd had originally - we went from 5mb ADSL to ... 5mb Infinity.
I meant to complain and try and get it sorted but you all know that process and I just didn't have the time or the patience.
Anyway, so... two days ago we had a phone fault. Engineer comes out, finds the issue out in the woods and fixes it, no problem. However when he's testing our line before he goes, he sees our old data cable (from the wall to the router) and says it's not good enough. He says it's probably giving router issues and throttling our bandwidth.
I bought a new twisted pair data cable and whoomph, we jumped to 6mb just like that, and the ping has doubled in speed - browsing is lightning fast now.
But we are still WAY off what the Availability Checker said we'd achieve, and way off what the engineer said he *thinks* we should be getting based on his tests... He said MAXIMUM possible would be about 25mb, which in his experience suggested we should be looking at 15 - 18mb. He also said we may need a line reset before we see any real speed improvement (after replacing the cable).
6mb is great an all, and I'm not one to look a gift-horse in the mouth, but when I upgraded I was promised 12-18mb, and we're still way off that.
So, all that said and done... Should I ask for a Line Reset from BT, or will the speed likely increase automatically over the next few days?
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your connection will recover but it could take a few weeks.
resetting you connection at present can only be done following an engineer visit so surprised engineer did not organise that before he left
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Similar Messages

BB Line Reset Question

Hi - had issues with BB speed - ip profile was set to only 0.25mbps. BT did a line reset on Monday lunchtime. IP profile is still set ot 0.25mbps. Contacted BT who said it would take 10 days for the line to stabilise and spped will vary in that time.
Surely the IP Porfile should have been increased as part of the reset or will it automatically increase during the stabilisation period ? Normal speeds are 2-3mbps.
Thanks

ok got them
ADSL line status
Connection Information
Line state
Connected
Connection time
0 days, 00:03:12
Downstream
4,608 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Fast
Noise margin (Down/Up)
6.2 dB / 21.0 dB
Line attenuation (Down/Up)
47.0 dB / 29.0 dB
Output power (Down/Up)
7.0 dBm / 1.6 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
0 / 0
HEC Errors (Down/Up)
0 / 0
Error Seconds (Local/Remote)
0 / 0
Hide Details

Line resets and stuck profiles (question not issue...

One of the mods in their calls to me mentioned that they are happy to do some line resets for me but want to avoid them too often since this caused the DLM to get concerned over the line status. [I have no reason to doubt this statement]
Now in my case what I sometimes could do with is getting a IP profile unstuck ie when it passed the point where it should have changed but has not and yes the BT system says that it did.
Is this the same thing as a line reset (which one would think it shoudl not really be) and if not can anyone confirm that this does not anger the DLM?
[the reason for asking is that normally my profile should go up within 24 hours at most which is bearable but recently it has stuck twice, ie BT says 1000 but speedtester and throughput showed 750].
If my post was helpful then please click on the Ratings star on the left-hand side If the the reply answers your question fully then please select ’Mark as Accepted Solution’

To clarify, first the image is placed, then there is a rectangle over the image whose frame is slightly larger than the image frame, with transparent fill, and set the stroke to thick white with transparency lowered to induce the "reflection" sort of effect. Take a look at this screenshot: http://screencast.com/t/AYQDwx3g7w
Hope this helps.
Cheers
Parikshit

Line Reset

Hello there,
I was just wondering if it was possible for an Openreach engineer to perform a line reset at all? If possible, it would be great to go back to the open profile I was on before and it was my fault to reboot the router several times during the stabilisation which obviously would have messed DLM up (which has put a major amount of interleaving on my line).
BT Home Hub Manager - Information for Helpdesk agents:
BTW Performance Test:
ADSL Checker:
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you need an engineer visit before you will get a reset and from looking at your stats compared to your estimate I think that unlikley unless you can show you have a problem with your conenction and not just interleaving. if engineer visit and no fault you may get charged £129.99
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Can i get a line reset? upload speed has dropped

Hey there, is it possible to get a fresh line reset? a friend of mine is on the same cabinet as me and im at 5 mb upload hes at 15. I prefer upload to download as i upload alot of videos so every little helps! i used to get over 10 mb upload but slowly its going down and down

Can you run this checker and post back a screen shot of the results
http://www.dslchecker.bt.com/adsl/adslchecker.welcome
and use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.
http://speedtest.btwholesale.com/
if you have a Homehub 5 can you also post the stats from 1-12 by logging onto the home hub management pages then troubleshooting > help desk. http://bthomehub.home/
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

10 days training period after line reset

Hi,
So on Monday morning the engineer finally turned up and did line reset which in results I was getting my full speed (47.5/9). And very low pings 16ms to bbc.co.uk, abou 6ms on 1st hop but this morning hh5b decided to restart in results my ping went up by 12ms, now 28ms to bbc.co.uk and it decreased my speed by 3mb. Can anyone explain me how 10 days of training period works? I thought the router must stay stable for more than 10 days. Is it still training my line after router drop?
I suspect interleaving turned on on my line but why after only 2 days instead of 10 training days?
I have been told by engineer that I am very far away from the cabinet around 800m and that the line is working in 100% just after line reset and it wont stay like that.
Best regards

Tonight I have noticed that I can't open any website (it takes about 3 minutes to open any website) and I am having a high packet loss on teamspeak3. The Noise Margin dropped from stable 6.0 to 4.5-5.0. It forces me to reboot my router but I don't want to, because my speed will drop and ping will go up occasionally. What can I do in that situation?
Some stats:

How to request bRAS profile reset - persistently s...

Hi,
After four months of messing about, I am approaching desparation. I have been a BT ADSL customer at my current address for over 10 years, throughout that period, I have consistently had around 3.5 - 4 Mbps download speed, occasionally slightly faster. Around January, my speed dropped considerably to around 1.
I initially linked this to some engineering works at the end of my road, where Openreach have installed (but not activated) a fibre cabinet. However, my speed has never returned to normal. Following several bewildering and frustrating conversations with the call centre, I have essentially replaced all my internal telecoms wiring and have installed an ADSL splitter faceplate on the master socket - which my modem is plugged into.
I would post line stats, but I can't get them. I don't have a BT HomeHub (I still have my Voyager modem in a cupboard somewhere) but rather use a TPLink Modem in bridge mode to a WD Router. This kit doesn't give information re: SNR etc. The best I can do is use the BTW Performance Test at http://speedtest.btwholesale.com/ which shows:
Download Speed 2.41
Upload 0.37
Ping Latency 50.75
I have tried the "Further Diagnostics" option hundreds of times, and it never works. "An error occurred while trying to retrieve additional details..."
I have managed to establish from a Freola line quality test that I don't suffer from lost packets, and Jitter is low, (1-2)
I have left all my equipment switched on without reset for weeks, in the hope that the line would auto-adjust back up, but it doesn't.
Is there any way to request a bRAS profile reset without more agonsing conversations in broken english telling me to unscrew my faceplate, plug into the test socket etc? I appreciate that it might make no difference, but I have exhausted all other options.
My exchange was due for a FTTC upgrade by the end of 2014, then it was the end of April 2015, now it's apparently by the end of the 2015 calender year. I'm not holding my breath, but if it's engineering works at the exchange that have caused the problem - it would have been nice to have been informed...
Exchange: Kirkbride LCKKB
Cabinet: 3
Thanks
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Hi davetc,
Welcome and thanks for posting. I’ll be happy to lend a hand with this. I’ll need to run a few checks so can you please drop me an email with your details? You’ll get the ‘contact us’ link in my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

[Feature Request] DSL line stats & manual IP settings for PPPoE/PPPoA

After having replaced a Funkwerk R232aw with a Cisco SRP547W I noticed that the software (we're on 1.2.4(003) from Jan 2012) on the Cisco device omits very basic functionality which is even availabe in the cheapest of consumer routers. Therefore I make this feature request in the hope that this may be read by someone from Cisco who could forward this to the development team for consideration for the next software update.
What's missing:
- There are only very basic DSL line stats available, and no DSL line uptime. Only if the URL is changed manually to https://[router ip]/dsldiag.asp then a hidden config page with full line stats including framing errors (unfortunately still without uptime!) becomes available. It is not described in the documentation how to find this page, and I only found out by coincidence. Full DSL line stats including error counter data and line uptime are crucial when diagnosing performance and reliability problems on the ADSL side, and really *NEED* to be available from the menue! Considering that the page already exists (albeit hidden), it shouldn't be too dificult for Cisco to include it into the menue structure and add line uptime information.
- PPPoE and PPPoA apparently are DHCP only. This is a major problem for someone with a static IP and a provider which doesn't do DHCP. It also prevents someone from avoiding using the DHCP-assigned provider DNS servers if the SRP should remain as DNS proxy. As with DSL line stats, being able to set the IP config manually for PPPoE and PPPoA is a very basic functionality that really should also be available in the SRP.
I am also aware that Cisco aims the SRP (Services Ready Platforms) Series at service providers which then give them to their customers preconfigured, and them the lack of the aforementioned functions may indeed be of no concern. However, fact is that the SRP is also sold as an individual product on the open market, to be used with any ISP. And in this environment this functionality is really important. Therefore it would be great if Cisco could include them into the next firmware release for the SRP500 series.
What else:
- Password Complexity Settings: doesn't say what is meant by "complexity" (even if disabled short passwords are not allowed). When clicking on "help" to find out, I get the Troubleshooting FAQ telling me what to do if WiFi doesn't work or there is no dial tone. The help should be fixed to point to the right page, and maybe a small line explaining what is meant by complexity could be added.
- Log Viewer: would be nice if downloaded logs would come with the .txt ending
That's all ;-)

Hello Ben, thanks for the well written post.
To make a formal feature request, we will need to create a service request (case number). I will be happy to do this for you. If you could please gather documentation for me and make a zip package which contains-
Firmware version
When is the last time the unit has been factory reset
Router config file
Basic topology
Who is your ISP
What service you're using (what kind of dsl)
Summary of problem description
Screen shot of where you'd like to see the feature implemented
Relevant contact info including name, business, telephone, email address
Any additional information you feel helpful to make your point
Please send me an email with your Cisco ID and device serial number with this packaged. I will then create a service request and submit for review. My email is [email protected]
In the mean time, here is a great post
https://supportforums.cisco.com/message/3717617
-Tom
Please rate helpful posts

Lock Code request after hard reset

Hi,
So I did a hard reset and I knew that I'll lose the Ovi Store. What it's completely new for me is that now each time I'm starting the phone I am requested to input the lock code. I have given 12345 but a message saying "Code fail" is shown and afterwards the phone works normally.
1. Does anybody know why12345 is not working anymore?
2. Does anybody know how could I remove this request at startup?
3. Does anybody know why the phone does react if I am inputting an incorrect code only with a message "Code fail" - I would have expected a lock after multiple inputs but everything is OK.
4. Does anybody know how can I change this code? - without flashing it at Nokia Service Center (just too far from me). I'm curious if 10000 tries would bring something alhough I am not interested in such a test.

The default code is 12345 ! Do you have a pin lock on your sim card ? You can also request PUK code from supplier, if no good , you do need Nokia Care Point
If I have helped at all, a click on the White Star is always appreciated :
you can also help others by marking 'accept as solution'

Line reset after faults in area

Hi,
A fault in our area caused my line to drop dozens of times yesterday. Now I am stuck at 12 db SNR and a slow connexion and low IP profile. Now the faults in the area have been fixed can I get a mod here to carry out a reset on my line to get me back to my normal 6db SNR / 8000 / 7000 IP profile ?
thanks guys
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xDSL
xDSL
Mode
ADSL_G.dmt
Traffic Type
ATM
Status
Up
Link Power State
L0
Downstream
Upstream
Line Coding (Trellis)
On
On
SNR Margin (dB)
12.6
24.0
Attenuation (dB)
37.0
22.0
Output Power (dBm)
19.9
12.1
Attainable Rate (Kbps)
6436
1188
Rate (Kbps)
6080
448
K (number of bytes in DMT frame)
191
15
R (number of check bytes in RS code word)
8
16
S (RS code word size in DMT frame)
1.00
1.00
D (interleaver depth)
64
8
Delay (msec)
16.00
16.00
INP (DMT symbol)
1.29
0.26
Super Frames
405330
405330
Super Frame Errors
2
0
RS Words
27562440
3445679
RS Correctable Errors
542
2
RS Uncorrectable Errors
5
0
HEC Errors
4
0
OCD Errors
0
0
LCD Errors
0
0
Total Cells
98808740
0
Data Cells
1111069
0
Bit Errors
204
0
Total ES
1
0
Total SES
0
0
Total UAS
0
0

Line Reset - Still slow speeds.

I called BT about a week and a half ago, to complain about my internets terrible speeds. 0.28 meg download and 0.39 upload. To wich they replied I had a large noise margin on my line, so they will reset the line, and I have to keep the conection stable and on for 10 days. After these ten days I was supposed to have a much faster connection and I am still getting speeds on average of 0.28 down and 0.4 up.
Line state
Connected
Connection time
12 days, 5:07:54
Downstream
283 Kbps
Upstream
440 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
5.6 dB / 22.1 dB
Line attenuation (Down/Up)
38.0 dB / 23.1 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
1
Loss of Power (Local)
0
FEC Errors (Down/Up)
17377 / 0
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 17
Error Seconds (Local)
27
The noise margin seems pretty okay to me? So shouldnt I be recieving a better connection speed? Thanks.

Something within your wiring is restricting the bandwidth.
Please can you plug your home hub into the test socket as shown below, via a microfilter, then try the ADSL stats again.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Command-line reset AAA settings on WCS?

I attempted to setup WCS to auth admin users against our ACS and failed miserably. Now I can't log into the web interface of WCS at all. Does anybody know how to reset the WCS AAA setup from the command line?

I had this problem too. I had to shutdown services on the ACS box, then change the authentication order so Local was the primary method.

Will these stats allow a line reset if patient?

These are my stats, currently and of course I have had higher DL speeds over the last the last 8 months or so. I think I know what the replies will be and it maybe that my line cannot sustain a better connection and that the current stable one is preferable.
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I think it is your choice whether to remain with what appears to be a good stable connection with few errors for 13 days conencted or get noise margin reduced which will increase the conenction speed but may well increase the number or errors. The increased errors may make your line less stable and if so you first could try changing from fast to interleaved. it may be that if line stays like it is that it will automatically reset with a drop in noise margin without doing anything
I prefer stable but you may be happy with faster connection speed but some conenction drops - your choice
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Add form lines under request, add line button.

I have develop some simple apps with FB4, but this time I need to to something a little bit more specific and my knowledge dont go that far.
So here is the issue. I have this form where user go to update their personal information, name, id, phone number, etc. But in the fourth state they have to introduce the academic information.
I need to add lines dynamicly as they need them, for example:
What need to be done here is that every time they need a new line of University, Degree and Graduation date thay just click on "add line" and a new line appears to be use.
This need to be storage in a MySQL database using php once they click the submit button.
Please help me with this, probably is easy for many but is giving me a hard time...
Thanks in advance.

if it doesn't work with request try to pass the params with the session-object. which you can always access from a jsp without importing or jsp:useBean
jsp 1 :
session.setAttribute("param1", "testValueString1");
session.setAttribute("param2", "testValueString2");
session.setAttribute("param3", "testValueString3");jsp2
String testString1 = (String)session.getAttribute("param1");
String testString2 = (String)session.getAttribute("param2");
String testString3 = (String)session.getAttribute("param3");...

I need help can i find out what device request a password reset.

I dont check my email very often and when i did i had a email from apple saying how do i rest my password. they sent it to me on 8/15/13 at 2:30pm. also i went to my icloud account and noticed i only have 1 ipod and my sons iphone registered. i did have 2 ipods and my sons iphone. so i need some help finding out if i can get that email tracked back to the device. Also i had another email from 7/9/13.
Your Apple ID, was just used to download Paper Run from the App Store on a computer or device that had not previously been associated with that Apple ID. You may also be receiving this email if you reset your password since your last purchase. that is what the 2nd email said. so now i am worried. if anyone can help lead me in the right derection. thank you

I do not think you can find out on what device the purchases was made.
I would change the password for your account.
You can also contact iTunes and see what they can do
Apple - Support - iTunes - Contact Us

Request a Line reset?

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