Request for Serial Number when licensing CS6 package with CC

We're setting up our first batch of CC subscriptions for some new staff and to cater for some upgrades from CS5. However, we need to remain with CS6 likely for the rest of this year to maintain a consistent art pipeline.
If In understand correctly, I can use CCP to create and deploy only CC packages, while I need to use AAMEE to create the CS6 packages. Following: http://www.adobe.com/go/aamee_deploymentguide I created an unserialised, trial mode Flash Professional package and deployed this on a test system. At the same time, I invited a test user to our CC for Team subscription (under the VIP program) and assigned a live Flash Professional subscription to him.
The package deployed successfully (although it took an incredibly long time) and when started < i clicked the 'License this software' button. The user sioged in successfully with his newly created Adobe ID and was then asked for a serial number. Since this is a CC subscription, I don't have a serial number to give him. I had assumed that the adobe ID was now associated with the license and the serial number would not be required.
How do I get past this stage when deploying this package to users? Is there some undocumented option or modification I need to make to the package?

Just to clarify this for anyone else that's reading:
The client-side AME is installed automatically with CS6 applications. It is this component that is failing to validate my CC subscription, causing the application to fall back to requesting a serial number.
After a telephone call with Abhijit, we discovered that installing the standalone CC desktop application, either before or after the CS6 package, allowed the subscription to be validated and the software activated. It seems like there's a significant bug there, or at least a lack of consideration for the possibility that clients might not have CCD installed. The workaround is just about satisfactory for my environment, but I think this could still cause trouble in some larger or educational setups.
A useful tip: The CCD installer downloadable here: https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/CreativeCloudSet-Up.exe supports the same command line switches as msiexec, so although it's not readily deployable as an MSI, it does allow for unattended installation.

Similar Messages

HT4157 Does itunes ask for serial number when registering ipad?

Does itunes ask for serial number when setting new ipad?

Thanks and i have done all that. I know thier policy but I was just wondering if it was a matter of that CAN'T help or WON'T help...It really *** that someone can still your IPAD and click one button and reset it to make it theirs.
Thanks. I appreciate your help

Photoshop asking for serial number when I have an active Creative Cloud subscription

I purchased a year subscription to Creative Cloud and when I launch Photoshop and click on license software, it shows my correct adobe id but then asks me for a serial number. How can I fix this? I am on Mac OS X v. 10.8.2

Hi Cujodvm,
If you had a beta version of Photoshop CS6 you would want to uninstall it and reinstall through the Adobe Application Manager. So long as it was installed through the Adobe Application Manager you should only have to click the "License this software" button and sign in with your Adobe ID.
There is an issue with Photoshop CS6 specifically happening right now in which the product reverts to trial after the 3rd or 4th launch, our engineering team will be addressing this soon with another product update. I'm not sure if that is related or not.
We have this document about the issue
Trial screen displays when you open Photoshop CS6
http://helpx.adobe.com/photoshop/kb/trial-screen-displays-you-open.html
-Dave

Keeps asking me for serial number when starting up program and when entered it tells me it's not a valid serial number, but it's the one that came with my software

I purchased CS6 Design and Web Premium through the Department of Education Australia just over a year ago and now I can no longer access my software. It keeps asking me for my serial number, but when I enter the serial number that came with the product it tells me it is invalid???

Check with the school to make sure the licensing should still be valid. Some school make arrangements only for temporary licensing.
You can also try checking with Adobe Support thru chat.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

Prompted for serial number when launching Acrobat Pro XI

Keep being asked for a Serial Number Upgrade when trying to open trial version of Acrobat Pro XI.
Had previously purchased and installed full version, but found out the Pro 9 serial number I had been using was not eligible for upgrade, so I uninstalled full version and installed trial version.
How can I prevent it from prompting for Upgrade Serial Number? Probably something left over in Registry from that Pro XI purchase.
Sure would be nice if it had prompted for the upgrade serial number BEFORE I purchased, uploaded and installed the upgrade, rather than finding out afterwards it wasn't eligible. Plus, it uninstalled my Pro 9 in the process, so now I'm left with nothing.

Excellent suggestion; should have thought of that.
However, after running Cleaner to remove Pro XI, rebooting, reinstalling Pro XI Trial and rebooting, it still prompts me from same Serial Number Upgrade dialog box as when I purchased Pro XI.
It didn’t recognize my Pro 9 serial number in the original purchase/install because turned out Pro 9 was a Beta version. But that box keeps coming up when trying to use Pro XI Trial.

Aperture keeps asking for serial number when I try to open it.

When I try to open Aperture it asks for a serial nummber. I plug iin the serial number and it asks for the original version software number. I plug in that serail number but it will not accept it even though I have checked and it it the correct number.

Jodie84,
I have just checked your account and found that you indeed have bought a Creative Cloud for Teams subscription but you have assigned the single seat to another user hence you ( If you are using your own Adobe ID ) are getting the trial error message.
Two options : Either reassign the seat to your self or add an additional seat and invite your self in the same Team.
Cheers,
Kartikay Sharma

Repeated requests for serial number.

I have an annoying problem. Every time I start Lightroom I'm asked for my serial number. I originally purchased Lightroom 1 in 2007, and upgraded to version 2 in 2008. I am the original purchaser/owner of the software, and both serial numbers are valid, and registered to me. However, every time I start Lightroom I have to go through the process of entering both my serial numbers. Short of uninstalling and reinstalling the software, any thoughts?
Thanks for your help.
Murray

What OS? You don't say if you've had this problem since 1.x in 2007 or it's
just started happening and what might be different, now, since the problem
began.
Someone may chime in with more specific information, but a general thing
that could be a problem permissions, either to some file or registry entry
that records the fact you're registered. Are you logged in as an
Administrator-level user? If on Vista or Win 7 you can set the shortcut to
Run as Administrator in the Advanced Properties. If those don't work, then
I'd try an uninstall/reinstall. Make sure you note where your catalog is so
you can point to it, again, if the location doesn't get picked up
automatically.

Paid for After Effects but still on trial version requesting for serial number

Hi there! I tried to install my subscription of After Effects. I have received an email receipt that my payment is successful. However my After Effects is still on trial version and it kept asking for a serial number. How can I activate my product?

Sign in, activation, or connection errors | CS5.5 and later
Mylenium

Aperture is requesting a serial number, then won't take it.

All of sudden the application is requesting a serial number, when I type it in, I get a dialogue box indicating it is not valid. Any clue on what's happening?
This has just started after having my MacBook in for repair.

Look at this Troubleshooting Professional Application Serial Numbers
If that doesn't help go to /Library/Application Support/ProApps and look for a ProAppsSystemID file. Drag that to the desktop, restart Aperture and enter the serial number.
Post back if either of those two don't fix the problem.

Lightroom 3 asks for serial number launching in non-admin account

The following information was provided by Carey Burgess (Adobe Employee):
Does Lightroom 3 launch and work fine in an admin account, but when you launch the application in a standard (i.e. non-admin) account it asks for a serial number?
If so, then it is likely due to a file permissions issue either in the original (admin) account or with the standard account.
(Although you need administrator access to install Lightroom, and you do need proper access permissions to your photos, you should be able to run Lightroom without issue in a standard user account.)
Lightroom 3 stores registration data (the serial number) in a file called Lightroom 3.0 Registration, which is stored by default in one of these locations:
    * Mac OS: /Library/Application Support/Adobe/Lightroom
    * Windows XP: C:\Documents and Settings\All Users\Application Data\Adobe\Lightroom
    * Windows 7/Vista: C:\ProgramData\Adobe\Lightroom
- Check for the registration file in the appropriate location for your system.
If the file does not exist in that location, then ensure you are logged in with the admin account (the one where Lightroom doesn't prompt for a serial number) and check the user-specific location instead:
    * Mac OS: /Users/YOUR USER NAME/Library/Application Support/Adobe/Lightroom
    * Windows XP: C:\Documents and Settings\YOUR USER NAME\Application Data\Adobe\Lightroom
    * Windows 7/Vista: C:\Users\YOUR USER NAME\AppData\Roaming\Adobe\Lightroom
If the file exists in the user-specific location instead, then I would suggest that you ensure that you have quit Lightroom, and then move the registration file from the user location to the default system-wide location. Lightroom should now no longer prompt for serial number when you open it from a non-admin account.
If the registration file did (or now does) exist in the default system-wide location, but you are still being prompted to enter a serial number when opening Lightroom in a standard user account, then that account does not have sufficient access permission to the registration file.
To resolve this aspect, there are two possible solutions (the first being the recommended solution):
1. Change the access permissions on the Lightroom folder that contains the registration file to grant "Read" access for the standard user account. (You can do this for each account individually, or you can use a broader group like Everyone.)
For more information about changing permissions, see one of these articles:
    * Windows XP: http://support.microsoft.com/kb/308419#4
    * Windows Vista/Windows 7: http://windows.microsoft.com/en-us/windows7/What-are-permissions
    * Mac OS: http://docs.info.apple.com/article.html?path=Mac/10.6/en/8342.html
2. Copy the registration file from the system-wide location to the user-specific location for the standard user account. (You would need to repeat this step for each standard user that needs access to Lightroom.)
Reply here if these steps do not resolve your issue, or if you have any questions.

Months ago, I had a routine clearout of old software boxes etc and chucked out my Lightroom 1.0 box. A couple of weeks ago I reinstalled Lion on my mac to find that I cannot register Lightroom. I have the 3.0 upgrade serial, the 2.0 upgrade serial, but the 1.0 was on the box..
I followed the instructions above to find the files in crashplan form before the fomat that hold the registration details. I have tried placing them in the location described, but it doesn't seem to work.
The serials (or something) are in the file, but given in the string that is difficult to decipher - and doesn't work in the registration screen, wrong size and a mix of letters and numbers rather than just numbers as my 3.0 serial is.
Any suggestions for what I could do? Could I send the strings in to Adobe to be deciphered? Perhaps move files around a bit more?
Thanks in advance,
Rog.

Where is serial number on downloaded cs6

I downloaded cs6 from adobe for trial and am now wanting to buy subscription. I was asked for serial number but cant find email with its contens and need to know where to find it in files from download.

I understand that it is difficult to determine which forum to post in since there are so many. This particular forum (sharing and storage) was created to help those transitioning from Photoshop.com to Adobe Revel. I am moving your post to the correct forum so that it can get proper attention.
I'll put this posting in the photoshop community so the experts there can help you.
We also have many other forums relating to other Adobe products
http://forums.adobe.com/community/
http://forums.adobe.com

Encore CS6 is asking for a Serial Number when I have Creative Cloud

I have the same problem identified here:
http://forums.adobe.com/thread/1024884
I am running Windows 7 on a new Dell Vostro, have a subscription to Creative Cloud, have never installed a trial version of the software, and recently installed Premier Pro. The first time I try to run Encore, I get the two screens shown in that thread and repeated here:
"Adobe Encore CS6 cannot run in trial mode. Please relaunch the application and provide a valid serial number."
"Adobe Premier Pro. Provide a serial number."
I had previously got the problem identified here:
http://helpx.adobe.com/premiere-pro/kb/missing-sequence-presets.html
Following the recommendations fixed the problem, but still Encore has the same issue.
When I access this URL:
https://lm.licenses.adobe.com/
I get the message:
"Congratulations! You have successfully connected to Adobe License Management Server."
It appears this is a common problem, but there does not seem to be a common solution. For example, here:
http://forums.adobe.com/message/4677807
and
http://forums.adobe.com/message/4589055
I checked and have no "Hosts" file.
Further, here:
http://forums.adobe.com/message/4677888
I have found that waiting or rebooting the PC does not fix the problem.
Lastly, I tried that proposed here:
http://www.seangw.com/wordpress/2012/08/help-photoshop-cs6-asks-for-serial-number-after-si gning-up-for-creative-cloud/
And that did not work either.
Illustrator, Photoshop, and Premiere Pro all work fine.
So, what is the solution?
Update, 2012-11-06. I spent 30 minutes on a chat session with Adobe support. The support person told me emphatically that Encore is not part of Creative Cloud and can be obtained only by buying Premiere Pro and not from the Creative Cloud subscription. To prove the point, the support person pointed me to this page:
https://creative.adobe.com/apps
Now on that page, Adobe has done something clever and stupid. If you view the page with XP (for example), it does not show Premier Pro because Premiere Pro works only on a 64 bit OS. If you view the same page under Windows 7 it does show Premiere Pro. I think it would be better if Adobe showed the application (possibly greyed out) with a note that it cannot be installed on the PC that is viewing the page. Well, I was having the chat on my laptop (running XP) and I guess the support person was also on XP so the case was proved!
But I sent him a link to this page:
http://www.adobe.com/products/creativecloud/tools.html
However, the support person told me I needed to contact sales. I called them and asked the support guy to wait on the chat session until I had an answer. The lady in sales said that Encore is definitely included in Creative Cloud. But as I was about to relay that information to the support person, he ended the chat session!
The pleasant lady in sales said she would transfer me to phone technical support. I was on hold for 60 minutes and had to quit to go and do a task.
Perhaps this will be resolved and I shall update this thread ...

I got help with this problem.
You only need to sign out from the creative cloud. Go to preference, sign out. Open Premiere Pro CC, help sign out.
Then re-open premiere pro cc and sign back in, and you should now be able to open encore as well!
Worked for me!

Prompted for a serial number when opening CC CS6 products

Hi all,
I'm trying to do final user testing for my team who are all signed up to CC for teams membersip. We're unfortuately bound by the limitations of Windows XP (yes really!) and so Adobe advised our IT team to d/l an older version of the cloud (so to speak) which is compatible. The CS6 master collection was downloaded and installed fine following this, but when I try to launch the products using my Adobe ID on our test machine, it prompts for a serial number instead of linking it with my membership.
I have tried all the troubleshooting options, like language preference and adding an address etc. Nothing has changed the current status.
Please can someone advise how to fix the problem?
Many thanks,
Louise

>just downloaded creative cloud, started with After Effects. I haven't downloaded any other apps
What program are you using to try and open the PDF?
Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link

Mac OSX Photoshop CS6 keep asking for serial number

Hi, I don't know why, but since few days ago, my photoshop CS6 started to pop up with the trial message and ask me to enter serial number. However, I'm on a one year subscription for photoshop CS6 only, there is no serial number.
I opened the software, and choosed "lincese this software" and then signed in with my adobe ID. After that, the message ask me for serial number. This didn't happen before.
My systme is :
Now it says I only have one day for the trial. Please help me to resolve this.
Thanks
Eric

@CKPAD.co - The Adobe ID you are using to post here has never signed up for the Creative Cloud, not even a free/trial account. Are you using a different Adobe ID for a Creative Cloud subscription? If not this would be the correct behavior. The 30 day trial ends and you can either puchase a perpetual license (serial number) or a Creative Cloud subscription.
Feel free to follow up with me by email at [email protected] since I do not want you share private information like your email address in public forum.

To request my serial number for Adobe After Effects to upgrade to 64bit system

I have AE cs6 and I need to upgrade to 64bit system.
How and where to request my serial number for Adobe After Effects to upgrade to a compatible 64-bit operating system? (because no customer service answered me)

I don't understand your problem.
After Effects CS6 runs on 64 bit systems. You use the same serial number you use on a 32 bit system.
If you want to upgrade to the CC subscription version, you can do so on the Adobe website.
What do you mean that no customer service answered you? Did you speak to Adobe Support? What did they say?

Request for Serial Number when licensing CS6 package with CC

Similar Messages

Maybe you are looking for