Request for support jobs

hi all,
    can any one explain me wht is meant by support jobs?? and what is the roll of bw consultant in support job?? and wht are the major tickets that come accross in support jobs?? plz provide me any documentation... thanks in advance
with regards,
uday kiran

Hi uday,
nobody can pridict what type of issue you may face in support project?
generally depending on the support type like 1st line support second line support you responsiblilities may be diffrent

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