Request online access to your existing individual account

Hi,
Can anyone please give the steps to create registration process of - 'Request online access to your existing individual account'
What is the information required for the registration process, as i want to raise Service Request using without Product (using the SR# or Order No)
But am not able to create the Account / Register the Account giving the following error: "The specified Order Number is not recognized by the system "
Can anyone give the steps to raise Service Request without Product (using either SR# or Order No)
Thanks

Thanks for your reply.
In the existing environment there are two AD sites, Two AD and Two exchange server 2010 (ALL roles) are in 1st AD sites. And another one AD and Two exchange server 2010 (ALL roles) 2nd AD sites.
user cannot facing any problem to login using owa and outlook on 1st AD sites. but user when trying to login owa/outlook on 2nd sites, they facing problem.
The Error "A server configuration change is temporarily preventing access to your account. Please close all Internet Explorer windows and try again in a few minutes. If the problem continues, contact your helpdesk"
Need suggestion regarding this issue. please suggest in details how to resolve this issue.
If you need more information i will provide you. Please suggest. I'm waiting for the reply.
Thanks..

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Request online access to your existing individual account

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