Request: Problem in CRM BW Extraction

Hi Gurus
I am new to CRM and I am Extracting the data from CRMC_PHASE table which contains client and phase fields. when i check the contents in the table i can see client,phase and phase description but when i develop a report in BW I can see only client and phase data but i cannot see description what should i need to do in order to extract that phases description also.I appreciate you in advance.
If you have any documents please send me to [email protected]
Thanks a lot
With Regards
Nagamani.

Hi Nagamani,
please Post this Question to the SAP CRM: Webclient UI - Framework.
Regards
Gregor

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CRM- BI extraction

hi experts,
am working on Netweaver 2004s, CRM5 & BI7.0.
every day we used to do CRM - BI extraction.
now we are facing a problem.
when i click "manage" on datasource, it is asking for user id & password.
once i gave that, am able to proceed. again, after executing the infopackage, in the monitor, it is showing, zero records.
in sm59, it is showing production BI & CRM connections test ok.
kindly suggest me what to do? its very urgent & important.
jeeva

Hi Jeeva,
If you are viewing the source system's datasource from BW system then it'll ask for the User ID and Password, and in the monitor if you have 0 records check the dat in RSA3 in source system. Also some of the extractors of CRM doesn't support delta mechanism.It will extract in the init. load but from delta load it'll not load due to authorization issue. EX:- 0CRM_SRV_PROCESS_H
No data when extracting using 0CRM_SRV_PROCESS_H
Rgs,
I.R.K

Problem in CRM WEBUI

Hi,
I am on CRM WEBUI. When I click on any of the buttons on WEBUI, after a while, it is showing a blank page, instead of required page. However if I click on back button, then it is showing the required page.
This is happening very sporadically. I am not able to undertstand the reason.
Could you please let me know, any settings I need to do to avoid this problem. (CRM Settings or Internet settings).
Thanks in advance for all the responses.
Thanks,
Sandeep

Hello Sandeep,
Please have a look at note 1244321 which contains the general information on analysing WEBUI problems.
Please also try to get a HTTP trace of the problem which would be helpful on analysing.
There was the similar case which was caused by network.
Best regards,
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Hello,
I need to create a service request template in crm web ui,
Following are the steps followed.
I have identified the transaction type as SRQT screen shot attached below
However when I click on on the work center link groups of the service pro role, I am not able to find the same for the service request template
As per the post below it says that you need to go navigation bar profile and add the SM-SUPPORT work center and the work center link group as SM-SRQT-CR
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The error appears when I try to add the logical link id,
Because of the above error I am not able to create service request template in sap crm, please advice which logical link ID, I need to use so that the service request template can be created in the system.
Kind Regards
Atul

Hi Atul,
1. Screen shot 1 is correct
2. Screen shot 2 - You are at end of all work centers in your custom role which you might have copied from standard or Z role. If you look in standard role SERVICEPRO, navigation bar profile SRV-PRO, work center - SRV-ORD, you will find service request template
In Cases work Center in standard SERVICEPRO role you can create service request template.
Try copying this to your custom role in your required work center. It should work.
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Step by step screen shots fro APO and SRM, CRM , SCM extractions.

hi friends,
can i get step by step screen shots fro APO and SRM, CRM , SCM extractions.
Thanking u
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Hi,
I am not sure that you can find something like you asked but from my point of view BI Content is enough.
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Request: Problem in Extraction of data from CRM to BW

Hi Gurus
I have problems in extracting the data from CRM to BW.I thought you are the one who can solve them:
1) When I check the data in the datasource in RSA3 i can see all records as well as i can see complete data in that but when i extract and check the data in cube i can see all records but i cannot see the complete data i.e some data is missing.
2)And another problem is that In report i have 2 characteristics(DATS) start date and end date now i am trying to get number of days from start date to end date.
I appreciate you in advance. If u find any good documentation please send me to [email protected]
With regards
Nagamani.

Hi krishna,
yes we did enhancement to this data source. In PRDOCTION its taking 27 hours time to load data.
For extraction from source system (CRM) its taking nearly 24 hours time as per JOb LOG .
08/05/2010 11:53:08 Call customer enhancement EXIT_SAPLRSAP_001 (CMOD) with 10,849 records
08/05/2010 12:02:02 Result of customer enhancement: 10,849 records
08/05/2010 12:02:03 PSA=0 USING & STARTING SAPI SCHEDULER
08/05/2010 12:02:03 Asynchronous send of data package 1 in task 0002 (1 parallel tasks)
08/05/2010 12:02:06 IDOC: Info IDoc 2, IDoc No. 1576298, Duration 00:00:01
08/05/2010 12:02:06 IDoc: Start = 08/05/2010 10:26:37, End = 08/05/2010 10:26:38
08/05/2010 13:02:38 Call customer enhancement EXIT_SAPLRSAP_001 (CMOD) with 10,958 records
08/05/2010 13:11:48 Result of customer enhancement: 10,958 records
08/05/2010 13:11:52 Asynchronous send of data package 2 in task 0003 (1 parallel tasks)
08/05/2010 13:11:53 tRFC: Data Package = 1, TID = 0AA00D0301984C5AEE8E44DB, Duration = 00:16:
08/05/2010 13:11:53 tRFC: Start = 08/05/2010 12:02:19, End = 08/05/2010 12:18:27
08/05/2010 14:30:13 Call customer enhancement EXIT_SAPLRSAP_001 (CMOD) with 11,296 records
08/05/2010 14:39:53 Result of customer enhancement: 11,296 records
like this its taking 24 hours in extraction its self.
Edited by: kotha123 on Aug 10, 2010 12:08 PM
Edited by: kotha123 on Aug 10, 2010 12:09 PM

Problem in CRM Complaint to ECC Return request creation

Hi,
In CRM Complaint transaction I am getting the following error when I try to create a 'Return Request' in ECC system. I could not trace out the root cause of this problem. Please help me in this regard.
An error has occured in the system ERPCLNT100 while copying the document
Message no. CRM_ORDER_MISC 020
Diagnosis
Errors have occurred while transferring the document into another system. Refer to the enclosed log to view the error messages.
Transmission log
SALES_HEADER_IN has been processed successfully (Notification S V4 233)
The sales document is not yet complete: Edit data (Notification W V1 555)
With Zero VAT/CST Sales order can not be created (Notification E ZSD_MSG 000)
SALES_ITEM_IN has been processed successfully (Notification S V4 233)
I did all required configuration still the problem persist. Your suggestions are highly appreciated.
Best regards,
Raghu ram

Hi,
After looking at the errors we can make out that the there is an implementation in ECC side for sales orders which is also considering the complaints order.
The message displayed is a custom message ZSD_MSG.
So check this implementation in ECC and ensure that the order has the tax conditions with amount.
Or exclude the process type of complaints from that implementation in ECC.
Regards,
PP

Problem in CRM Complaint Transaction Return Request replication

Dear all,
I have created a Complaint and from it Created Return Request. I could see the replicated Replicated Return Order in ECC system.
But the following problems are facing.
In CRM Complaint Transaction 'System Status' is showing as 'To be distributed Open'.
When I try to change the Complaint transaction in CRM (after replicating the return request in ECC ) system showing message 'Document is being distributed; changes are not possible' in the status bar.
There is no document flow displaying in CRM Complaint transaction.
I could not understand where the problem is occuring. Please help me to solve the above issue. Your suggestions are highly appreciated.
Best regards
Raghu ram
Edited by: Raghu Ram on Jun 11, 2010 2:19 PM

Hi Maggie,
Thanks for the response, Yes the problem is for all documents and I have cleared Inbound and Outbound queues of both systems and tried again. But still the problem is exist.
Your help will be highly appreciated.
Best regards,
Raghu ram

CRM Delta Extraction Problem

Hi,
I have my standard DS and I am able to see the data in RSA3 but when I do a delta load it is returning 0 from 0 records.
How do I enable delta for this DS (This is a CRM DS)
Thanks & Regards.

Hi Ganesh,
There might be different issues related to this like authorization etc.., Always make sure that data source is activated in BWA5.
Check these links:
CRM data to BW .. some issues
No data when extracting using 0CRM_SRV_PROCESS_H
Hope this helps.......
Rgs,
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Problem in SAP extractor for CRM - BW extraction.

Hi Gurus,
I am facing a problem loading master data for 0CRM_MKTELM (CRM Marketing Elem.). It's a Repair full load without any selection.
Its failes by saying : Job terminated in Source system.
When we cheaked in source system i.e. CRM system , we found a short dump in ST22 for the same. Which mentioned TSV_TNEW_PAGE_ALLOC_FAILED.
We tried to load the infopackage by reducing its settings of Maximum size of a data packet in kByte & Maximum number of dialog processes for sending data. It worked for few days but today it failed again for the same reduced settings.
Please suggest.
Thanks in advance,
Sourabh Deo

Hi,
The issue with the memory allocation only... as you have tried the info-package with more selection that is the best approach... u can try putting more selection in the info-packages...
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Installation problem in CRM 2007 Server

Hi All,
Installation of CRM 2007 IDES giving the trouble at importABAP phase. The installation is going on Windows 2003 server 64 bit, on Oracle 10.2.0.1.0 and J2SDK-1.4.2_17..
It finished 17 steps out of 19, 1 failed and 1 is waiting..
I done some changes, still it is directly going to the failed step(old installation). How can i start from 16th phase of importABAP.
Otherwise is there any way to solve this, I tried from <SID>adm account also still it is giving the problem..
Thanks & Regards,
Sridhar.

This is the sapinst.log
INFO 2009-03-05 14:46:30.328
Connection request to guiengine backend by host 192.168.1.124.
INFO 2009-03-05 14:46:38.296
Copied file 'C:/Program Files/sapinst_instdir/CRM2007/SYSTEM/ORA/CENTRAL/AS/inifile.xml' to 'C:/Program Files/sapinst_instdir/CRM2007/SYSTEM/ORA/CENTRAL/AS/inifile.8.xml'.
INFO 2009-03-05 14:46:38.359
Copied file 'C:/Program Files/sapinst_instdir/CRM2007/SYSTEM/ORA/CENTRAL/AS/inifile.xml' to 'C:/Program Files/sapinst_instdir/CRM2007/SYSTEM/ORA/CENTRAL/AS/inifile.9.xml'.
INFO 2009-03-05 14:46:40.687
Execute step
Component W2K_ServicePack_Check|ind|ind|ind|ind
Preprocess of component |NW_Onehost|ind|ind|ind|ind|0|0|NW_First_Steps|ind|ind|ind|ind|0|0|W2K_ServicePack_Check|ind|ind|ind|ind|2|0
INFO 2009-03-05 14:46:57.203
Copied file 'C:/Program Files/sapinst_instdir/CRM2007/SYSTEM/ORA/CENTRAL/AS/keydb.xml' to 'C:/Program Files/sapinst_instdir/CRM2007/SYSTEM/ORA/CENTRAL/AS/keydb.5.xml'.
INFO 2009-03-05 14:46:57.375
Execute step runMigrationMonitor of component |NW_Onehost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|1|0|NW_CreateDBandLoad|ind|ind|ind|ind|10|0|NW_ABAP_Import_Dialog|ind|ind|ind|ind|5|0|NW_ABAP_Import|ind|ind|ind|ind|0|0
INFO 2009-03-05 14:47:02.671
Switched to user: crmadm.
INFO 2009-03-05 14:47:02.718
Creating file C:\Program Files\sapinst_instdir\CRM2007\SYSTEM\ORA\CENTRAL\AS\import_monitor.java.log.
INFO 2009-03-05 14:47:02.734
Switched to user: crmadm.
INFO 2009-03-05 14:47:02.734
Working directory changed to C:\Program Files\sapinst_instdir\CRM2007\SYSTEM\ORA\CENTRAL\AS.
INFO 2009-03-05 14:47:02.750
Output of C:\j2sdk1.4.2_17-x64\bin\java.exe -classpath migmon.jar -showversion com.sap.inst.migmon.imp.ImportMonitor -dbType ORA -importDirs D:\cd1\Export1\EXP1;D:\cd2\Export2\EXP2;D:\cd2\Export2\EXP3;D:\cd2\Export2\EXP4 -installDir "C:\Program Files\sapinst_instdir\CRM2007\SYSTEM\ORA\CENTRAL\AS" -orderBy "" -r3loadExe C:\usr\sap\CRM\SYS\exe\uc\NTAMD64\R3load.exe -tskFiles yes -extFiles yes -dbCodepage 4103 -jobNum 3 -monitorTimeout 30 -loadArgs " -stop_on_error" -trace all -sapinst is written to the logfile import_monitor.java.log.
WARNING 2009-03-05 14:47:02.937
Execution of the command "C:\j2sdk1.4.2_17-x64\bin\java.exe -classpath migmon.jar -showversion com.sap.inst.migmon.imp.ImportMonitor -dbType ORA -importDirs D:\cd1\Export1\EXP1;D:\cd2\Export2\EXP2;D:\cd2\Export2\EXP3;D:\cd2\Export2\EXP4 -installDir "C:\Program Files\sapinst_instdir\CRM2007\SYSTEM\ORA\CENTRAL\AS" -orderBy "" -r3loadExe C:\usr\sap\CRM\SYS\exe\uc\NTAMD64\R3load.exe -tskFiles yes -extFiles yes -dbCodepage 4103 -jobNum 3 -monitorTimeout 30 -loadArgs " -stop_on_error" -trace all -sapinst" finished with return code 2. Output:
java version "1.4.2_17"
Java(TM) 2 Runtime Environment, Standard Edition (build 1.4.2_17-b06)
Java HotSpot(TM) 64-Bit Server VM (build 1.4.2_17-b06, mixed mode)
Required system resources are missing or not available:
DDL control file 'C:\Program Files\sapinst_instdir\CRM2007\SYSTEM\ORA\CENTRAL\AS\DDLORA.TPL' does not exist.
ERROR 2009-03-05 14:47:02.937
CJS-30022 Program 'Migration Monitor' exits with error code 2. For details see log file(s) import_monitor.java.log, import_monitor.log.
ERROR 2009-03-05 14:47:03.0
FCO-00011 The step runMigrationMonitor with step key |NW_Onehost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|1|0|NW_CreateDBandLoad|ind|ind|ind|ind|10|0|NW_ABAP_Import_Dialog|ind|ind|ind|ind|5|0|NW_ABAP_Import|ind|ind|ind|ind|0|0|runMigrationMonitor was executed with status ERROR .
INFO 2009-03-05 14:47:22.0
An error occured and the user decide to stop.\n Current step "|NW_Onehost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|1|0|NW_CreateDBandLoad|ind|ind|ind|ind|10|0|NW_ABAP_Import_Dialog|ind|ind|ind|ind|5|0|NW_ABAP_Import|ind|ind|ind|ind|0|0|runMigrationMonitor".

Problem in CRM Credit Memo replication into ECC.

Dear all,
I am Creating a Credit Memo from CRM Complaint transaction. Complaint is getting created and saved without any errors. But the same is not replicating in ECC.
There are no errors in 'Transaction Error log', 'SMW01' and Inbound and Outbound Queues of both system. (SMQ1 and SMQ2)
No trace at all where the problem is coming.
The other functions like Return Request, Replacement and Substitute delivery are working fine within Same Complaint Transaction.
I have maintained all settings as per C26 & C28 Best Practices Documentation.
Still the problem exist. Request you to help me in resolving the issue. Your help will be highly appreciated
Best regards
Raghu ram
Edited by: Raghu Ram on Jun 14, 2010 2:43 PM

Hi,
Whats the solution to this issue ? We are facing exactly the same issue
Any relevant help is appreciated.
Thanks,
Ashish

CRM survey extraction

Hi Experts
I am trying to extract CRM survey data from a CRM 3.1 system by using a BW 3.5 system. Surveys have been created and saved. I have set the Evaluate in BW setting for the survey in CRM.
I do not get any data out when using RSA3 or by using infopackages. Is there another setting I have to set? Does the survey need to be executed before I can extract the texts and attributes?
Kind regards
Erik

Hi, All
I also met this problem.
Finally, my colleague found the solution.
To solve this problem, you activate "Evaluation in BW" first.
However, you might have no result in "0SVY_DATA_1".
I think the reason is you testing.
You might follow this control:
"Generate URL" -> "Generate URL" -> "Test URL"in dialog box.
The use of "Test URL" was problem why no data was stored in "0SVY_DATA_1".
You should copy the generated URL and paste the URL on address window of Explorer.
Then put your answer on questionnaire and save it.
Last, you can see the stored data in "0SVY_DATA_1".
Test was just "TEST".
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Han Kyu

Urgent: problems in function module extraction

Hi Gurus,
I am new to BW and My requirement is to extract the notes from CRM as it is not stored in database tables i used functional module to extract it i have used standard FM RSAX_BIW_GET_DATA_SIMPLE but in that when i map E_T_DATA with my own structure with like or type keyword in tables tab(e.g. E_T_DATA LIKE/TYPE ZCRM_OREDR_STR) i am getting a warning msg "tables parameters are obsolete". Would anyone please suggest me what i need to do. I appreciate it in advance. I def. award points.
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With Regards
Venkat

Hi PSG,
Thanks a lot for quick response. when i use tables it is once again giving an error "The typing method can be 'Like', 'Type', or 'Type Ref To'" I even used all the three than also same problem. Actually it is coming in Function Builder in Tables tabstrip when i use E_T_DATA Like/tables/type/type ref to ZCRM_ORDER_STR I donot know why it is happening. Please would you suggest me what to do.
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CRM TERRITORY_GUID extraction to BW using 0CRM_OPPT_H/0CRM_LEAD_H

Hello,
I am using the standard extractor for Opportunity and Lead header data extraction to BW. Being TERR_GUID is a standard field on both the extractor, I always overlooked this field. But recently I saw that this field is not getting populated consistently during extraction.
I did RSA3 test in CRM system, and for some transactions, TERR_GUID is populated and for some it is not. In all cases TERRITORY is maintained while creating the transaction in CRM system. Seems strange, but this is what is happening. So just trying to understand what could be the reason. Does not seems to be extractor issue, may be some issue with Territory maintainance in CRM..not sure though.
Also I found a SAP NOTE# 1017643 for similar issue, however it is not valid for our release.
Anyone faced such problem in past. Please advice.
Regards
Pankaj

One more thing I am observing is that.... when I use one perticular Business Partner (say 'ABC'), RSA3 extract the TERR_GUID value. But when I use business Partner 'XYZ', TERR_GUID is not extracted. Is there link between BP and TERR which is not maintained correctly?

Request: Problem in CRM BW Extraction

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