Request Raising in OIM

xperts,
I am not sure If I am posting my query in the correct forum or not but I really need some help.
The client wants to Establish the application request interface and integrate it with OIM,however before going further we need to find out the advantages and disadvantages of chossing the below options...
Either we can configure OIM out of the box-We will customize the request raising mechanism of OIM and 2nd is Custom front end that makes API calls to OIM, utilizes OIM workflow
Please help me with your valueable suggestions
Thanks

Well you are just free to make achoice but do consider the following as well
Customizing OIM request Worflow
Practically this is what everyone do. I am not sure if you mean this when you say - We will customize the request raising mechanism of OIM, if you are just talking about the work flow part then yes this is the best thing you can do. OIM provides a rich request engine with work flow modifications option available, so there is just no point of bringing a custom application here.
Customizing OIM OOTB GUI for requests
Customizing UI always has associated issues. The most basic problem with this is difficulty in upgrading to latest versions. So if you mean that you will modify the OOTB GUI for request model as per your requirements then this will be a pain in future. If you go with API approach then even in upgrade cases most of the API's will be forward compatible and even if they are deprecated you can just update your custom call to make the change reflect. So don't go for UI modifications.
Using custom request application
This is definitely better than the UI modification because it directly talks with API. Should go with this one.
Hope it helps. Thanks
Sunny

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    at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
    at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:121)
    at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2268)
    at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2174)
    at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1446)
    at weblogic.work.ExecuteThread.execute(ExecuteThread.java:201)
    at weblogic.work.ExecuteThread.run(ExecuteThread.java:173)
    <Sep 2, 2011 3:57:56 PM PDT> <Warning> <oracle.wsm.agent.handler.wls.WLSPropertyUtils> <BEA-000000> <WLSPropertyUtils:getOperationName(),operation name is null>
    Any pointers?

    Which version of OIM 11G you are using?
    If request is in failed status after operational label approved ->
    Check if any post operation are attached like (Provisioning process or Event handlers), If you will get any
    Exception, then whole process along with request will rollback
    If it happens in occasionally ->
    It could be bug with OIM 11.1.1.5, because I am facing same issue but if I shutdown one managed server
    (Cluster mode) and 2nd is in running mode, then my request is get approved always.

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