Request template tab customization

In OIM11g R1 - Request Templates, we wanted to insert tab in-between. For example, after select the template, we need to add new tab and display 'Terms & Conditions' and then the existing pages (Select Role, Additional Information & Justification) should appear. Can anyone let us know how to achieve it.
- Kalyan.

There are some Oracle By Examples (http://apex.oracle.com/pls/apex/f?p=9830:37:3789900036911568::NO:RIR:IR_PRODUCT,IR_PRODUCT_SUITE,IR_PRODUCT_COMPONENT,IR_RELEASE,IR_TYPE,IRC_ROWFILTER,IR_FUNCTIONAL_CATEGORY:,,OIM,OIM_11g,,,). However, with OIM it's always been learn while learning. It's a very large product, an even more with 11g. Most everyone will tell you the way to learn it is from usage and the headaches it causes. I would suggest you start with a simple connector and working to implement the request data set associated with it. Then try and tweak the dataset to be something different, and get a feel for modifications to the approval side of it, and build on it from there.
Others who have used 11g might be able to provide some insight, you'll just have to wait for their responses.
-Kevin

Similar Messages

Exception while trying to add new roles into Request template - OIM 11g R1

When I try to edit 'Allowed Roles' tab in the Request template, I am facing an exception saying *'oracle.iam.platform.utils.MaxLimitException'*. What is the maximum number of roles that can be added to a request template? Also, which OIM table contains data related to the roles attached to request template?

Hi Rajiv,
Thanks for the information. It did resolve the issue.
However, I have another query. Was their any reason for setting the max limit of roles in request template to 300? Will their be any issues(like system unstability, system performance drop) if the limit is increased?

Unable to Create Service Request Template in CRM

Hello,
I need to create a service request template in crm web ui,
Following are the steps followed.
I have identified the transaction type as SRQT screen shot attached below
However when I click on on the work center link groups of the service pro role, I am not able to find the same for the service request template
As per the post below it says that you need to go navigation bar profile and add the SM-SUPPORT work center and the work center link group as SM-SRQT-CR
How to customize service request templates
The error appears when I try to add the logical link id,
Because of the above error I am not able to create service request template in sap crm, please advice which logical link ID, I need to use so that the service request template can be created in the system.
Kind Regards
Atul

Hi Atul,
1. Screen shot 1 is correct
2. Screen shot 2 - You are at end of all work centers in your custom role which you might have copied from standard or Z role. If you look in standard role SERVICEPRO, navigation bar profile SRV-PRO, work center - SRV-ORD, you will find service request template
In Cases work Center in standard SERVICEPRO role you can create service request template.
Try copying this to your custom role in your required work center. It should work.
Regards,
Niraj

'Requested Start' tab does not work.

Hi everybody,
By filling out the 'Requested Start' tab, I set 2 minutes delay in one of my workflow steps, but after the workflow gets started it stops at the step forever with 'Warting' status.
I've tried the same thing in the same way but on another R3 system. On the other system, the workflow runs smoothly.The step can start on time.
So here comes the question: What configurations can bring this difference between these two R3 system?
Thanks in advance.
Regards,
Minghao

Hi,
The evaluation of deadlines ( like requested start, latest end etc..) is done by 'Scheduled Backgorund Job for Missed Deadlines'. It looks like this is not active in your case.
Check SWU3 under 'Maintain Runtime Environment', if it is not active make it active by executing it. Check the prerequisites for the same. The user doing this customization should belong to SUPER user group. Otherwise, i have seen cases where these gets deactivated automatically with unknown reasons.
Hope this helps you !!
Regards
Krishna Mohan

Error while creating Contractors using Request Template

Hi,
Logged in as "xelsysadm". I have created "Contractor Request Template".
Logged in as "ContractorAdministrator" for him "ContractorRole"(Request Administrators) and "Contractor Authorization Policy"(create user) assigned.
When Contractor Administrator tries to create a contractor using "Contractor Request Template" getting the below errors...
oracle.iam.request.exception.AccessDeniedException: IAM-2050059:User OIMINTERNAL does not have access to create the request using Contractor Create User request template.
     at oracle.iam.request.repository.RequestTemplateManager.checkRoleAuthorization(RequestTemplateManager.java:165)
     at oracle.iam.request.repository.RequestTemplateManager.getTemplateForRequestCreation(RequestTemplateManager.java:218)
oracle.iam.request.exception.InvalidRequestDataException: IAM-2040049:UserManager Access Denied.:
     at oracle.iam.requestactions.plugins.datavalidator.CreateUserDataValidator.validate(CreateUserDataValidator.java:651)
     at oracle.iam.request.impl.RequestEngine.validateRequest(RequestEngine.java:1695)
Please help me..
Thanks,
Madhavi

If you are not using Template level approval you must associate approval policy( for Request level and operational level). I suggest, you change it to Template level .
To verify this follow below link
http://docs.oracle.com/cd/E14571_01/doc.1111/e14309/request.htm#OMDEV2873
create request template
http://docs.oracle.com/cd/E14571_01/doc.1111/e14316/req.htm

Error when creating a request Template In OIM

Hello all,
I have a very strange issue with OIM, it is when I try to create a request template, and put a restriction in Organization field, it creates the template and everything is fine. Suddenly, when I try to edit this template, the OIM shows a window with the next error:
ADF_FACES-60096:Server Exception during PPR, #5 oracle.iam.platform.utils.MinLimitException: size < minimum limit
I have found in other posts the "solution", It is to change in the database -> RequestTemplate Table -> Template Data Column, the restriction Organization from "the name of the organization" to "the Id of the organization", and restart the OIM, so after that, I can edit the template.
Here is the issue that I don't understand,... few hours after, I want to edit the same template, and the OIM again shows the same error:
ADF_FACES-60096:Server Exception during PPR, #5 oracle.iam.platform.utils.MinLimitException: size < minimum limit
And if I review in the database the table, in the Template Data Column, the restriction of Organization has AGAIN the "Name of the organization".
And I can again change that to the "Id of the organization", but it's time lost restarting the OIM. Time that I don't have, because Its more than one template.
Please somebody could help me with this issue.

Hello,
I already found the solution to this issue.
I had to restart the OIM server but also the DataBase and after that, this problem was solved.
Thanks anyway.

OIM 11g R1 Request Template issue

Hi All,
We are facing an issue with implementing the Request Management of OIM 11g R1 11.1.1.5 for Create User.
OIM already provides OOTB CreateUserDataSet.xml and a ‘Create User’ Request Template.
We have changed(customized) the OOTB CreateUserDataSet.xml at the same location in MDS and have created one our own Request Template – ‘Create Custom’.
We have also added Attribute Restrictions in the ‘Create Custom’ request template for mandatory fields like – ‘Organization’, ‘User Type’ & ’Design Console Access’.
The issue we are facing is –“After some time(not immediately) the Request Template gets corrupt and does not open thus rendering the Request Process for Create User inoperable.”
Below is the the log error of the OIM Web console error after we are trying to open ‘Create Custom’ by clicking on the Request Template.
<ADF_FACES-60096:Server Exception during PPR, #8
oracle.iam.platform.utils.MinLimitException: size < minimum limit
                at oracle.iam.platform.canonic.model.Values.setMinLimit(Values.java:187)
                at oracle.iam.requesttemplate.agentry.operations.OpenActor.renderAttributeRestrictionsTab(OpenActor.java:829)
                at oracle.iam.requesttemplate.agentry.operations.OpenActor.prepare(OpenActor.java:198)
                at oracle.iam.consoles.faces.utils.CanonicUtils.prepareOperation(CanonicUtils.java:169)
                at oracle.iam.consoles.faces.utils.CanonicUtils.prepareOperation(CanonicUtils.java:179)
                at oracle.iam.consoles.faces.render.canonic.UICursor$TableActionListener.processAction(UICursor.java:855)
                at javax.faces.event.ActionEvent.processListener(ActionEvent.java:88)
Any help in solving above issue, workarounds or knowing that is it an OIM bug will be greatly helpful.
Note* I have noticed(through Export) that in a corrupted Request Template the Organization Name that I have restricted to a Constant, has the- Organization Name's Text as value in exported xml. If I change it back to ACT KEY and import it back in OIM the Template is again restored until next corruption
Thanks already
Regards,
Nitin Tewari

Excellent! Thank you very much!
Edited by: 958794 on May 22, 2013 10:37 AM

How to assign approvaal policy for a request template in OIM 11g

When I request for resource in OIM 11g, It's always going for Default approval of xelsysadm.
I want this Request level approval must go to "Beneficiary Manager approval". While requesting I am selecting request template (which I created) for Provision resource as Request type.I have already set "Beneficiary Manager approval" as request level approval for this request template.
I have created one approval policy, How can I assign this approval Policy to request template so that When i submit this request , it should go to my Manager approval.
Regards,
J

Hi Rajiv,
I do not need approval of Operational level. I want to stop the approval process after request level approval.
Here you are saying to create a new approval policy and set as AUTO Approval as true. There are some default approval policies which comes with OIM 11g and one of the approval policy is trigeering the Operaional level approval. So I think I do not need to create new approval policy and I can use exsting approval policy and modify as you suggested selecting AUTO APPROVAL and create approval rule as request template=="XYZ".
I am not sure which default approval policy trigeering the Operational approval now. Can you pls tell me that?
Can you pls confirm that, there is only way to restrict Opertional Approval by selecting "AUTO APPROVAL" true and put the approval rule as request template=="XYZ"
Thanks Rajiv for your help all the time.

Service Account Management through Request Templates

Hi,
I am trying to implement Service Account lifecycle use cases (Create, Modify, Delete) on 2 resources(AD User, iPlanet User) through Request templates. In this case OOTB tasks - Service Account Alert, Service Account Changed, Service Account Moved with resource specific Process definitions are not get triggered as I am initiating process through Request Templates.
I want to trigger post process EventHandler upon triggering any of these events. so, I created metadata xml file as the following and imported it into MDS.
-----------------EventHandler Metadata file------------------------
<?xml version='1.0' encoding='utf-8'?>
<eventhandlers>
<action-handler class="com.wipro.sdf.iam.oim.plugin.ServiceAccountCreationEventHandler" entity-type="Resource" operation="PROVISION" name="ServiceAccountCreateEventHandler" stage="postprocess" order="1021" sync="TRUE"/>
</eventhandlers>
----------------------------XXX----------------------------------------------
When I trigger create event of SA on any of the resources, the EventHandler is being invoked and from execute() method, Orchestration is giving the following data
{UD_IPNT_USR_LAST_NAME=TestTwo, BENEFICIARYKEY=798, UD_IPNT_USR_COMMON_NAME=SA Test Two, *ResourceKey*=12, serviceaccount=true, UD_IPNT_USR_SA_ADMIN=USER16TE, UD_IPNT_USR_USERID=SATEST2, UD_IPNT_USR_FIRST_NAME=SAccount}
My EventHandler has to do some actions on target resource(AD / iPlanet),so I would like to get resource connection details like IP, port , admin login details etc.
To fetch those details, I am using ResourceKey that is coming from Orchestration.
When I use the following code to find Resource details based on Key, its throwing resource not found exception.
-----------------------Code from execute() of EventHandler----------------------
String resKey = getParamaterValue(parameters, "ResourceKey");
tcITResourceInstanceOperationsIntf resInsObj = Platform.getService(tcITResourceInstanceOperationsIntf.class);
//Get Resource Details based on Resource Key
HashMap searchMap= new HashMap();
searchMap.put(Constants.IT_RESOURCE_KEY, resKey);
logger.debug(methodName+" - IT Resouece Search Map is : "+searchMap);
tcResultSet resultSet = resInsObj.findITResourceInstances(searchMap);
-------------------------------End of code ------------------------------------------------
I tried finding for the table which stores all IT Resource connection details. But no luck.
Now my questions are:
1. Which table stores all IT Resource Information that can be seen from Design Console -> Resource Management -> IT Resource Type Definition - > Resource?
2. Which table stores Resource Key and Name details?
3. When we do query for records from any form in Design Console, where exactly would logs get recorded? (as it queries DB to fetch information there should some file like DB Tracer Log etc)
Could somebody please answer these questions and give some hint to implement SA management through Req Templates?
Thank you in advance,
Mounika

Hi kevin,
thanks for reply.
i am thinking that, Even though OIM11G is developed in ADF,some parts of the code is in struts only,like xlWebApp.war .
i have seen source code of xlWebApp.war folder that is there in OIM11g.
it seems to be developed in struts only.
is there any ADF interaction in that?
i have written helloworld program in struts,that is working fine.
i have done that,for ADUser resource popup i added button "serviceaccount for this resource".when i click that one jsp page will come.
so i am thinking that,some other reason is there for not working.
can u please tell me the reason?

Activity Templates inside Service Request Templates

I have run into a problem and I was hoping there is an easy solution.
I have built Activity Templates for Access Requests, one template per application.
Then I have Service Requests for per Job Code, which include up to 20 of those Activity Templates.
I did it this way specifically so if an Application Access process changed, I could just edit the Activity Template for that Application, and all the Service Requests that use that template would update as well.... or so you would think.
I just had to change some, and my service request is still showing the old templates, not the esits I did. I waited over an hour. Is this a workflow problem, or a functionality problem? If the Service Request Template saves when created instead of pullign
the activity templates each time its opened, it defeats my purpose of trying to do this modularly. This also makes absolutely no sense to me either, if that is in effect how it works.
What that will mean is I will have to edit every service request that uses a specific activity, instead of just that activity template.

Activity templates do not cascade. When you add an activity template to a Service Request, SCSM creates a copy of the activity template _inside_ the SR template. That's where they diverge.
Any further changes to the original activity template will not be replicated to any SRs that contain that activity.
I'm sorry to say that's the way SCSM's template management was implemented.

Dynamic templates tab

Hi ,
I am in BPC MS 7.0 with SP7 .
While openning dynamic templates tab ...i am getting fallowing message ..
"the discription information is missing , contact your administarator "
I have admin access for BPC system and this error appear in only capex application , remanning applications , i am able to open dydnmic templalates.
pls let me know any inputs ..
Regards,
PSR

Hi ,
I am using generic application and type is reporting .
Recentely we upgraded SP2 to SP7 .
But remanning applications are working fine .
pls let me know any inputs ...
Regards,
PSR

How to add dynamically a role in a Request Template

Hi all,
We have created a job that reads roles from a custom table and creates them in IDM. We have also a request template of type Assign Roles that has all the allowed roles that can be assigned to a user. We have a requirement to add a role from the custom table in the IDM and also add it in allowed roles of the Request Template so that it will be available. Our problem is that we cannot find an API that we can call in order to add the roles in the request template. Does anyone know how we can do this?
Thanks in advance,
Kostas

Did you look at RequestTemplateService? I believe you can use this to modify your template pragmatically. Thus the step would be to read the custom table, create role in IDM and the modify the template pragmatically to add the newly created role in the available role which can be requested.
http://download.oracle.com/docs/cd/E14571_01/apirefs.1111/e17334/oracle/iam/request/api/RequestTemplateService.html
HTH,
BB

UDF of request template of create user

Hi I have created a user defined field in the user management. How can i make this field visible in the request template of create user.

Hi Varma,
Follow this doc:
http://docs.oracle.com/cd/E17904_01/doc.1111/e14309/request.htm
Or you can also try to change the type of data in dataset than you can export the datasets from MDS. After that change the xml and import it back.
I hope this helps,
Thiago Leoncio

Create request template in OIM11g

Hi Friends,
I have created request template in OIM11g and I created it for user creation and assigned a manager for approval.
After I finish the user creation task and as the user is approved by the manager. The user status in Approved but I m not able to find the user in the User list.
let me know how to find the user is created or not.. ?
regards
Srikanth

First of all you should verify the user USR table in OIM - Database.
If user exist in DB but still not visible in user list, there may be problem with authorization policy, So create an authorization policy so that user have access to view, edit modify etc permission.

Request Template link display

Hi,
I have logged in as xelsysadm and created "Contractor Create User" request template.
Settings are:
1. I didn't select "Template Level Approval Process" (Is it mandatory?)
2. For User Type, in Attribute Restrictions have selected "Contractor" as LookUp Values and "XellerateUsers" as Organization
3. Assigned "Request Administrators", "System Administrators" as roles.
Where can i see this "Contractor Create User" link?
Do i need configure anywhere?
Thanks,
Madhavi

are you using xelsysadm user to raise request?
one more thing. If you are not using Template level approval you must associate approval policy( for Request level and operational level). I suggest, you change it to Template level .
To verify this follow below link
http://docs.oracle.com/cd/E14571_01/doc.1111/e14309/request.htm#OMDEV2873
create request template
http://docs.oracle.com/cd/E14571_01/doc.1111/e14316/req.htm
Edited by: Nishith Nayan on Feb 8, 2012 7:37 AM

Request template tab customization

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