Request to Dale-CL & ultimately Creat

In light of the huge reaction by many consumers to the unpopular approach used by Creative in relation to software drivers can you confirm or deny if we can expect to see a more user friendly / interacti've and open approach to future drivers and information in relation to them. As you ( Dale ) are very aware many users asked repeatedly for information/updates on driver progress but each time was met with the very stale "nothing to report at this time" We all know that such a reply just fuelled anger and frustration. Creative either are or are not developing drivers for product "X" or os "x" . If Creative are still going to insist on not replying with a more committed answer could you at least explain why Creative refuse to comment on driver updates. With this in mind , and assuming Creative are now willing? to adopt a consumer friendly approach could you also give details as to when/if the latest X-Fi Elite drivers will have the bugs fixed (ie volume control )for a new release or is this driver now final.
Hoping for a new beginning from Creative
Message Edited by Pawpaw on 04-06-2008 0:44 AM

I think there's a number of steps Creative need to take.
- realise that this strength of customer reaction matters, and respond to it openly (especially as it's happening on their own site!)
2 - be clear about which OSs actually support which soundcard features. My interpretation of the smoke, mirrors and speculation that I've read, is that Vista does support functionality, but does so in a different way from e.g. XP - that's my speculation, but who's going to tell us the definiti've facts? It's bloody difficult getting a straight line from MS too.
3 - be clear about which features they intend to support, and which not. Even if they said 'we could, but won't, as the development costs aren't worth it' then we could understand. Sometimes they could advise us to use old drivers as I'm doing, depending on which features you want
4 - give us an idea of development timescales, and let us know if they won't be met

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