Request to have my SN Margin reset back to 6db???

Hi
I had my line upgraded to ADSL2 about two three weeks ago and on activation the service gave me a SN Margin of 15db and it still hasn`t went back to 6db and i`m losing a lot of speed because of this, so I was wondring if any of you kind forum mods could please look into it for me to get BT to reset my SN Margin to the default 6db???
Thanks so much for the response.

Hi Sylver,
Thanks for the post.
I can certainly look into this for you but I cant make any promises. Drop me an email to [email protected], please include your BT account details and the link to this thread.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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Can i get my SnR reset back to 6db please?

03:13:54, 18 Oct.
(   72.790000) DSL noise margin: 18.00 dB upstream, 9.20 dB downstream
03:13:54, 18 Oct.
(   72.720000) DSL line rate: 448 Kbps upstream, 1568 Kbps downstream
05:05:44, 02 Oct.
(131912.020000) DSL noise margin: 18.00 dB upstream, 6.00 dB downstream
05:05:44, 02 Oct.
(131911.950000) DSL line rate: 448 Kbps upstream, 2720 Kbps downstream
1. Product name:
BT Home Hub
2. Serial number:
+068340+NQ32630604
3. Firmware version:
Software version 4.7.5.1.83.8.130.1.10 (Type A) Last updated 17/10/13
4. Board version:
BT Hub 4A
5. ADSL uptime:
4 days, 06:34:38
6. Bandwidth:
448 / 1568
7. Data sent/received:
4.0 GB / 3.8 GB
8. Broadband username:
[email protected]
9. BT FON:
No
10. 2.4 GHz Wireless network/SSID:
BTHub4-8R5G
11. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (Recommended)) 20 MHz, WPS enabled
12. 2.4 GHz Wireless security:
WPA and WPA2
13. 2.4 GHz Wireless channel:
Automatic / 6
14. 5 GHz Wireless network/SSID:
BTHub4-8R5G
15. 5 GHz Wireless connections:
Enabled (802.11 n 40 MHz (Recommended)) 20/40 MHz, WPS enabled
16. 5 GHz Wireless security:
WPA2
17. 5 GHz Wireless channel:
Automatic / 40
18. Firewall:
Default
19. MAC Address:
cc:33:bb:82:26:b8
20. VPI/VCI:
0 / 38
21. Modulation:
G.992.1 Annex A
22. Latency type:
Interleaved
23. Software variant:
03:13:04, 18 Oct.
(   23.550000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
08:49:10, 17 Oct.
(   15.620000) Booting firmware 4.7.5.1.83.8.130.1.5.1.1 (Type A)
16:27:25, 30 Sep.
(   13.800000) Booting firmware 4.7.5.1.83.8.130.1.5.1.1 (Type A)
13:50:46, 30 Sep.
(   13.610000) Booting firmware 4.7.5.1.83.8.130.1.5.1.1 (Type A)
12:35:03, 30 Sep.
(   13.530000) Booting firmware 4.7.5.1.83.8.130.1.5.1.1 (Type A)
00:00:13, 01 Jan.
(   13.360000) Booting firmware 4.7.5.1.83.8.130.1.5.1.1 (Type A)
I have had a perfectly stable connection at 2.7mb (with no disconnects) but after a firmware upgrade on me router that i guess was done remotely me speed has dropped to 1.5mb. can i get me snr ratio set back to 6db please so i can at least have that extra 1mb (makes all the difference at these slow speeds!!!).
Thanks.

Hi kaianderson,
Thanks for your post and welcome to the forum. Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details and we'll be happy to help. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Please can I have my Noise Margin lowered *again*

Message sent to StephanieG, who was very helpful last time.
Please can I have my noise margin lowered back down to 6 again?
Although it is plugged 24/7 into the test socket, it has crept up again over the last 6 weeks, until another disconnect 10 minutes ago.
Maybe BT would consider, in future HH firmware updates, allowing users to negotiate their own SNR margin, without having to go through this forum?
Cheers,
Tim
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:04:13
Downstream
5,920 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Fast
Noise margin (Down/Up)
14.2 dB / 27.0 dB
Line attenuation (Down/Up)
27.0 dB / 17.5 dB
Output power (Down/Up)
19.8 dBm / 12.4 dBm

I think it is unlikely that BT will ever update the HH to allow users to change their noise margin as it would give them even more support issues. If you wish to continue with a latency type of FAST then I suggest you invest in a router that allows you to specify the noise margin. This thread mentions 1 such router - http://community.bt.com/t5/BB-in-Home/Last-chance-saloon-really-Absolutely-fed-up/td-p/77569

Resetting back to In Development

Hello,
We have an action called "Reset back to 'In Development'", this action is based on action "TESTED_AND_NOT_OK_MI" from action profile "SDMI_ACTIONS". In that action, we use the standard PPF method HF_SET_STATUS and kept the assigned parameter RESET_STATUS = 'X'. At the time doing this configuration a few years ago, we did not require the authorization key for status "Being Developed" assigned to the tester role, this meant that the tester can reset back to "Being Developed" when a test failed by using that action.
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Can i have my snr reset back to 8 or 9db please

Hi i have emailed the mods many times concerning this matter can i please have my snr reset back to its optimum 6 or 9db i have had a steady stable speed now and would like it reset back to what it was please. If for any reason you wont can i please have an explanation to why as i havent recieved one yet many thanks.
Solved!
Go to Solution.

@ rodger i believe it was a hub fault at first then too many resets on my part from swapping hubs over and being impatient (had to learn the hard way!). Advice from you guys would be great though. I am considering buying a new router where i can use the dgt firmware to lower it gradually myself or maybe getting a bt business 2700 as ive herd they can hold the snr on long lines. I was syncing at 3.4 minimum so ive lost 1 mb in speed and that was stable since my line was up and running untill i had a hub issue. Maybe i need to wait longer but noone is telling me anything concerning it. So some advice would go a long way
Before i forget i am always on the test socket only 1 phone in my house
stats
Line state
Connected
Connection time
4 days, 14:32:24
Downstream
2,496 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
14.8 dB / 21.0 dB
Line attenuation (Down/Up)
54.0 dB / 31.5 dB
Output power (Down/Up)
4.1 dBm / 1.5 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
5970 / 113
CRC Errors (Down/Up)
2066 / 149
HEC Errors (Down/Up)
4070 / 96
Error Seconds (Local/Remote)
1728 / 82

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Request to have my SN Margin reset back to 6db???

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