RequestCenter Task Escalations

Can somebody show me where to find newScale/Cisco documentation regarding task escalations?
We would like task escalations to fire when a task OLA is breached, i.e. x hours after the task is assigned to a queue. Is ths within the escalation rules?
It appears that escalations are not fired until the task due date. How are due dates calculated in regards to task start date and task OLA? How do the task OLA, service SLA, queue time zone/calendar settings, affect when the escalation notices are triggered?
Thanks in advance,
Brian

When the entire service is late -- meaning when the due date for the last task in the delivery plan has been breached -- the MONITOR Delivery task will also become late. When this occurs, any escalation notifications which are configured on the Plan tab will be sent for this task.
While the MONITOR Delivery task does not need to be completed like other tasks, it does have a due date -- that date being the due date for the last task in the delivery plan. When this task is late it means the entire se

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Hi,
Can any one please tell me about task escalation in OIM.
I mean when approver is not approving a request within a given time period then request should go to next assigned approver for approval.
Thanks

Are you able to escalate the ApprovalTask to approver's manager. If so, please help me.
I've implemented the ApprovalTask in SOA Composite.I need the task to be automatically escalated to the assignees manager if there was no action within stipulated time.
I get an error:
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How to set Task Escalation policy at participant level in JDeveloper11 vers

Hello All,
Hello All,
We are developing a custom approval process for resource provisioning in OIM11g. At Operation Level, we are assigning tasks to Resource Administrator and Beneficiary Manager serially. We have a requirement like, task should never expire at Resource Administrator level, but at Beneficiary Manager level, it can expire and must be escalated to one level above.
We are using JDeveloper 11.1.1.3.0 and we understand that in this version of JDeveloper, there is an option to define an Escalation policy only at Global ( Routing slip) level. Apparently, in this version of JDeveloper there is no option to specify task escalation/expiry settings at individual participant levels.
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hi
i think specifying start of the cycle for each maintenance level is not possible ,since start of the cycle refers to maintenance plan only .
for SAP standard kindly refer the following [link|http://help.sap.com/saphelp_46c/helpdata/en/94/43a968abc011d395bd00a0c93029cf/content.htm]
it is better to create one maintenance item per maintenance plan,if you want to control each maintenance item independently
regards
thyagarajan

Late Task Escalation

Late Task Escalation
The default for our system was to run the Escalation task once an hour. The customers want it much more frequently.
What are the performance issues with running it every 5 or 10 minutes. Does the query just look at ongoing tasks and therefore is reasonably efficient or does it have to look at all tasks in the system?
How frequently are others running it?
Thanks

Are you able to escalate the ApprovalTask to approver's manager. If so, please help me.
I've implemented the ApprovalTask in SOA Composite.I need the task to be automatically escalated to the assignees manager if there was no action within stipulated time.
I get an error:
Error in evaluating management chain participantCould not compute the management chain from user rickyponting upto levels 2 upto title Manager. The management chian is used in the routing slip that is associated with the task definition default/TestEscalation!1.6*soa_d3607f68-6b7a-45e5-9c94-76f733af67c6/Humantask1Verify that the users are seeded correctly to compute the management chain.
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Monitor Delivery Task Escalations?

Monitor Delivery Task Escalations?
Should the monitor delivery task recipient be getting escalation notifications? If so, can they be prevented? When/Why are they triggered? I have service managers complaining because they are getting escalation emails but the service is still ongoing, waiting for tasks to be completed. How can a monitor task be late? It's not really a task. Thanks!

When the entire service is late -- meaning when the due date for the last task in the delivery plan has been breached -- the MONITOR Delivery task will also become late. When this occurs, any escalation notifications which are configured on the Plan tab will be sent for this task.
While the MONITOR Delivery task does not need to be completed like other tasks, it does have a due date -- that date being the due date for the last task in the delivery plan. When this task is late it means the entire se

Human task escalation ERROR

Hi,
I have a BPEL process with a human task. This human task has set the expiration time and the escalation policy (2 escalation steps).
The BPEL works alright if nobody does nothing to the task. It fails if the task is claimed by a user but after the user doesn't finish the task (doesn't take any actions on the task, neither approve/reject)
The task is expired and the status is "with errors". In the logs the following error appears:
<2008-06-25 16:08:40,093> <ERROR> <oracle.bpel.services.workflow> <::> ORA-20003: Error while inserting routing slip
ORA-06512: en "ORABPEL.WFTASKPKG", línea 47
ORA-00001: restricción única (ORABPEL.SYS_C005188) violada
ORA-06512: en línea 1
java.sql.SQLException: ORA-20003: Error while inserting routing slip
ORA-06512: en "ORABPEL.WFTASKPKG", línea 47
ORA-00001: restricción única (ORABPEL.SYS_C005188) violada
ORA-06512: en línea 1
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     at oracle.jdbc.driver.T4CCallableStatement.doOall8(T4CCallableStatement.java:184)
     at oracle.jdbc.driver.T4CCallableStatement.execute_for_rows(T4CCallableStatement.java:873)
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     at oracle.jdbc.driver.OraclePreparedStatement.executeInternal(OraclePreparedStatement.java:3001)
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     at oracle.oc4j.sql.proxy.PreparedStatementBCELProxy.execute(PreparedStatementBCELProxy.java:333)
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     at oracle.bpel.services.workflow.task.impl.TaskService.performPostActionOperation(TaskService.java:3321)
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     at oracle.bpel.services.workflow.task.impl.TaskService.handleRoutingSlipInterpretationResult(TaskService.java:1298)
     at oracle.bpel.services.workflow.task.impl.TaskService.expireTask(TaskService.java:2614)
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Has anyone found the same problem?
Regards,
Zaloa

Hi Charles,
First of all thank you for the reply.
Right now I'm working in a development environment, where we don't have a cluster. In production environment we do have a cluster for the soa suite so it would be good to know the patch for the cluster.
On the other hand, I upgraded from 10.1.3.1 to 10.1.3.3 but I didn't run the database script. After reading this post, I executed the upgrade_10131_10133_oracle.sql script but I'm getting the same error.
One thing that I don't understand is that the log says:
java.sql.SQLException: ORA-20003: Error while inserting routing slip
ORA-06512: en "ORABPEL.WFTASKPKG", línea 47
ORA-00001: restricción única (ORABPEL.SYS_C005188) violada
ORA-06512: en línea 1
I connect to the database using orabpel user and I don't find the WFTASKPKG table. Is this normal? What is going on?
Also, the escalation works alright if no user claims the task.... so I guess it is not an LDAP configuration issue. (both users exist and have title and manager set up)
Regards,
Zaloa

Problems with task escalation in SOA11g

Dear All,
I need some help with task esclation in SOA11g,
I am working on SOA 11.1.1.3.0 and weblogic 10.3,
i have a requirement where in i want a task *(that expires after a certain period) to be escalated to the user's manager and at the same time make it available in the user list of task's.*
i am able to escalate the task to the user's manager after it expires but it get's removed from the user's list of task.
is their a way in which i can do both,i mean escalate the task to the manager as well as make it avaialble for the user rather than removing the task from his list.

I considered even this option i.e to assign the task to the user and escalate it to the manager at the same time
But the problem with this is approach is that the status of the task thats assigned to the user will be ASSIGNED or REASSSIGNED and not ESCALATED.
Thks for the reply anyways!!!
Regards
Ajay.v

Human Task Soa Custom escalation

Hi ,(Human Task SOA suite)
We have a requirement where we have to determine how many times the task has been escalated.
Can anybody please tell how to determine the counter for task escalation.
Based on this escalation count we have to set the task expiration time.
Please help

OK, I've realised that the date format is the standard XML schema dateTime (http://www.w3.org/TR/xmlschema-2/#dateTime).
After a bit of searching around, I discovered the XMLGregorianCalendar class (http://java.sun.com/j2se/1.5.0/docs/api/javax/xml/datatype/XMLGregorianCalendar.html) which could be used in a function like so:
import java.util.Date;
import java.util.GregorianCalendar;
import javax.xml.datatype.DatatypeFactory;
import javax.xml.datatype.DatatypeConfigurationException;
import javax.xml.datatype.XMLGregorianCalendar;
Date parseXsdDate(String xsdDateString) {
    if (xsdDateString == null || xsdDateString.trim().length() == 0) {
        return null;
    DatatypeFactory factory;
    try {
        factory = DatatypeFactory.newInstance();
    } catch (DatatypeConfigurationException e) {
        throw new IllegalStateException(e);
    XMLGregorianCalendar xmlCal = factory.newXMLGregorianCalendar(xsdDateString);
    GregorianCalendar cal = xmlCal.toGregorianCalendar();
    return cal.getTime();
}Hopefully this is useful for someone. I had been parsing the date strings with a Pattern before, which was not ideal.

Strategy escalation not appearing in the escalation node of UWQ.

Hi,
Module: Advanced Collections
Customer has done the following test case:
There are three work items in the collection strategy. First two work items are automatic and completed successfully. Third work item is manual and need to be escalated to manager, if it is not closed within time limit.
Escalation for third Work Item has been setup. On the expiry of the time limit, system sends a email notification to the manager of the collector but this escalation is not appearing in the escalation node of the collectors work queue.
Checked the collections implementation guide and found the following:
"In the Escalation section, enter Yes and a closure time if you want an "automatic"
notification sent to the collector’s manager if the work item is not completed in the
specified time period"
It has not specified whether the escalation appears in the workqueue node of the manager.
I would like to know whether the escalations should appear in the escalation work queue node or is this an intended functionality.
Thanks and regards,
Hareesh

Hareesh,
As I see the work items a resource after esclation will only in the escalated node but not in the queue of the manager.
My requirement was to show the UQW items of the subordinates of a manager in the UWQ apart from his own. I am not sure the R11.10 and above with some patch levels has that functionality out of the box, but I had to change the metadata view defnition to show that info in the UWQ.
Going back to your question, escalations use task architecture. As the task owner is still the resource who holds the task of completing it, the task is not "assigned" to the manager but just a mail is sent keeping in the different bucket.
Hence that **May** not show in the manager queue. But if you change the metadata views, you can show all of my subordinates tasks to the manager as well which includes the escalations.
You can try using the task escalations screen to reassign the owner to be manager thus taking the task out my list and showing it up in my manager's list.
I have not tested this but you can try this option and use as a process step.
Thanks
Nagamohan

How to register Custom Escalation class or project as a part of soa installer?

Hi,
I have written a custom class for human task escalation which is part of project i created which contains all libraries and other files related to escalation.
To test it i manually put in oracle.soa.ext jar inside soa module in weblogic server.
However i want to register it using java class using some API.
Please help.

Take a look at the following blog article:
http://jamesmacesp.wordpress.com/2009/12/14/provisioning-sharepoint-sites-with-feature-receivers-part-1/
Add your custom page normally using a module entry in the feature. But apply it as the default welcome page using the event receiver.
Paul Stork SharePoint Server MVP
Principal Architect: Blue Chip Consulting Group
Blog: http://dontpapanic.com/blog
Twitter: Follow @pstork
Please remember to mark your question as "answered" if this solves your problem.

Task Assignment to Ggroup - Group Members Not Getting Email

I have a process with an approval activity with initial user selection set to a group rather than a specific user. I want all selected users to receive an email notification that a new task awaits them. When I assign to a specific user, the custom email template is sent to the user. When I assign to a group, the group members don't get the task assignment email.
How do I change that so that group members will receive email notification of task assignment?
Thanks in advance!
Eric

One possible solution:
You can use our Group Lookup component to get a comma-separated list of the emails of the members of the group. Then, in the step before the User>assignTask step, send the group an email. The only problem is that you won't be able to embed a link directly to the task, because the task doesn't exist yet.
Doc: http://avoka.dnsalias.com/confluence/display/Public/Lookup+DSC
Download: http://www.avoka.com/avoka/escomponents.shtml
To work around this problem, you can use the technique outlined here:
http://blogs.avoka.com/2008/10/20/customize-user-task-escalation-after-assignment/
http://avoka.dnsalias.com/confluence/display/Public/Customize+User+Task+Escalation+After+A ssignment
If you need more assistance, contact info-at-avoka.com
Howard

SLA/TAT calculation of a task.

Hi all,
We can include Human interaction in a BPEL process by adding a "Human Task" activity. In "Task Escalation and Expiration" policy of the task, we can define the expiration time and to whom we want to escalate this task once the task is expired. But all time calculation is done internally based on the date/time of the machine the server is running. These calculations deos not exclude weekends and public holidays. For example - If task is created on 19th Mar and expiration period is 2 days then task will be expired on 21th Mar.
Is there any way/feature comes out the box to define a customized calendar to exclude weekends, public holidays in these calculations?
Thanks
Alankar Gupta

Hello
Did this in my current project the answer is
1. Define a custom xpath function -> Oracle doco http://download.oracle.com/docs/cd/E15523_01/integration.1111/e10224/bp_appx_functs.htm#BEIIAHJH
2. Call it from the human task on the deadlines tab.
Regards Tristan
Edited by: user10879274 on 27-Jun-2010 22:35
Edited by: user10879274 on 27-Jun-2010 22:36

Is it possible to create a calendar entry from an e-mail which includes the e-Mail as text in the notes section?

I used to be able to do this in Outlook but not sure if this is a possibility now that I'm with Apple.
It is a handy connectivity tool, particularly for organizing conference calls where you want the other participants to have some history on the subject mater.
Thank you,
Dan

Hi Thashin,
I understand you have done custom jar email notification for Transnet. I need to do this now for another component, Task Escalation. please contact me regarding correct way to do this. I have developed the custom java code to access Task info. What I need to know is that, does e-sourcing use its own queing mechanism to send out emails, if so what packages in IAPI does this use, or does it use normal java mail api to send out mails?
Assistance will be highly appreciated.
Thanks
Tebogo

Is it possible to create a custom E-mail Notification?

Dear all,
We have a requirement where the customer would like an additional email notification in the RFx process which is not available in the E-Sourcing system.
What they want to do is send an email to Vendors who did not get awarded in the RFx Process and let them know.
Is it possible to create a custom email notification in any way, perhaps using the javax.mail classes?
import javax.mail.*;
import javax.mail.internet.*;
If anyone has prior experience with this, please let me know. I would appreciate pointers on this.
Thanks & Regards,
Reshma

Hi Thashin,
I understand you have done custom jar email notification for Transnet. I need to do this now for another component, Task Escalation. please contact me regarding correct way to do this. I have developed the custom java code to access Task info. What I need to know is that, does e-sourcing use its own queing mechanism to send out emails, if so what packages in IAPI does this use, or does it use normal java mail api to send out mails?
Assistance will be highly appreciated.
Thanks
Tebogo

Error in configuration b/w database application table comnnector and OIMg11

Hi Gurus,
I am getting following error while configuring database application table connector for reconcillation with OIMg11. Any idea what might be the issue here, I have searched the forums and tried the possible solutions mentioned there.
Caused By: oracle.iam.platform.utils.SuperRuntimeException: java.sql.SQLSyntaxErrorException: ORA-01747: invalid user.table.column, table.column, or column specification
ORA-06512: at "DEV_OIM.XL_SP_RECON_USR_MATCH", line 14
ORA-06512: at "DEV_OIM.XL_SP_RECON_USR_DATA_MATCH", line 31
ORA-06512: at line 1
at oracle.iam.reconciliation.dao.event.EventMgmtDao.ignoreEventUsrDataMatch(EventMgmtDao.java:449)
at oracle.iam.reconciliation.impl.ReconOperationsServiceImpl.ignoreEvent(ReconOperationsServiceImpl.java:380)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at oracle.iam.scheduler.impl.quartz.QuartzJob.execute(QuartzJob.java:164)
at org.quartz.core.JobRunShell.run(JobRunShell.java:203)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:529)
Caused By: java.sql.SQLSyntaxErrorException: ORA-01747: invalid user.table.column, table.column, or column specification
ORA-06512: at "DEV_OIM.XL_SP_RECON_USR_MATCH", line 14
ORA-06512: at "DEV_OIM.XL_SP_RECON_USR_DATA_MATCH", line 31ORA-06512: at line 1
at oracle.jdbc.driver.SQLStateMapping.newSQLException(SQLStateMapping.java:95)
at oracle.jdbc.driver.DatabaseError.newSQLException(DatabaseError.java:135)
at java.lang.reflect.Method.invoke(Method.java:597)
at oracle.iam.scheduler.impl.quartz.QuartzJob.execute(QuartzJob.java:164)
at org.quartz.core.JobRunShell.run(JobRunShell.java:202)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:529)
>
<Jul 5, 2011 10:11:59 AM EDT> <Warning> <XELLERATE.GC.FRAMEWORKRECONCILIATION> <BEA-000000> <Though Reconciliation Scheduled task has encountered an error, Reconciliation Transport providers have been "ended" smoothly. Any provider operation that occurs during that "end" or "clean-up" phase would have been executed e.g. Data archival. In case you want that data to be a part of next Reconciliation execution, restore it from Staging. Provider logs must be containing details about storage entities that would have been archived>
<Jul 5, 2011 10:11:59 AM EDT> <Info> <oracle.iam.scheduler.impl.quartz> <IAM-1020005> <Job Listener, Job was executed QuartzJobListener.jobWasExecuted Description null FullName DEFAULT.ORACLE DB OIM CONNECTOR_GTC Name ORACLE DB OIM CONNECTOR_GTC>
<Jul 5, 2011 10:12:09 AM EDT> *<Error> <org.quartz.impl.jdbcjobstore.JobStoreCMT> <BEA-000000> <MisfireHandler: Error handling misfires: Unexpected runtime exception: null*org.quartz.JobPersistenceException: Unexpected runtime exception: null [See nested exception: java.lang.NullPointerException]
at org.quartz.impl.jdbcjobstore.JobStoreSupport.doRecoverMisfires(JobStoreSupport.java:3042)
at org.quartz.impl.jdbcjobstore.JobStoreSupport$MisfireHandler.manage(JobStoreSupport.java:3789)
at org.quartz.impl.jdbcjobstore.JobStoreSupport$MisfireHandler.run(JobStoreSupport.java:3809)
Caused By: java.lang.NullPointerException
at org.quartz.SimpleTrigger.computeNumTimesFiredBetween(SimpleTrigger.java:800)
at org.quartz.SimpleTrigger.updateAfterMisfire(SimpleTrigger.java:514)
at org.quartz.impl.jdbcjobstore.JobStoreSupport.doUpdateOfMisfiredTrigger(JobStoreSupport.java:944)
at org.quartz.impl.jdbcjobstore.JobStoreSupport.recoverMisfiredJobs(JobStoreSupport.java:898)
at org.quartz.impl.jdbcjobstore.JobStoreSupport.doRecoverMisfires(JobStoreSupport.java:3029)
at org.quartz.impl.jdbcjobstore.JobStoreSupport$MisfireHandler.manage(JobStoreSupport.java:3789)
at org.quartz.impl.jdbcjobstore.JobStoreSupport$MisfireHandler.run(JobStoreSupport.java:3809)
>
<Jul 5, 2011 10:12:20 AM EDT> <Info> <oracle.iam.scheduler.impl.quartz> <IAM-1020004> <Job Listener, Job to be executed Description null FullName DEFAULT.Issue Audit Messages Task Name Issue Audit Messages Task>
<Jul 5, 2011 10:12:20 AM EDT> <Info> <oracle.iam.scheduler.impl.quartz> <IAM-1020014> <Method details Method details: executeJob>
<Jul 5, 2011 10:12:20 AM EDT> <Info> <oracle.iam.scheduler.vo> <IAM-1020014> <Method details executeJob Issue Audit Messages Task>
<Jul 5, 2011 10:12:20 AM EDT> <Info> <oracle.iam.scheduler.impl.quartz> <IAM-1020005> <Job Listener, Job was executed QuartzJobListener.jobWasExecuted Description null FullName DEFAULT.Issue Audit Messages Task Name Issue Audit Messages Task>
<Jul 5, 2011 10:16:09 AM EDT> *<Error> <org.quartz.impl.jdbcjobstore.JobStoreCMT> <BEA-000000> <MisfireHandler: Error handling misfires: Unexpected runtime exception: null*org.quartz.JobPersistenceException: Unexpected runtime exception: null [See nested exception: java.lang.NullPointerException]
at org.quartz.impl.jdbcjobstore.JobStoreSupport.doRecoverMisfires(JobStoreSupport.java:3042)
at org.quartz.impl.jdbcjobstore.JobStoreSupport$MisfireHandler.manage(JobStoreSupport.java:3789)
at org.quartz.impl.jdbcjobstore.JobStoreSupport$MisfireHandler.run(JobStoreSupport.java:3809)
Caused By: java.lang.NullPointerException
at org.quartz.SimpleTrigger.computeNumTimesFiredBetween(SimpleTrigger.java:800)
at org.quartz.SimpleTrigger.updateAfterMisfire(SimpleTrigger.java:514)
at org.quartz.impl.jdbcjobstore.JobStoreSupport.doUpdateOfMisfiredTrigger(JobStoreSupport.java:944)
at org.quartz.impl.jdbcjobstore.JobStoreSupport.recoverMisfiredJobs(JobStoreSupport.java:898)
at org.quartz.impl.jdbcjobstore.JobStoreSupport.doRecoverMisfires(JobStoreSupport.java:3029)
at org.quartz.impl.jdbcjobstore.JobStoreSupport$MisfireHandler.manage(JobStoreSupport.java:3789)
at org.quartz.impl.jdbcjobstore.JobStoreSupport$MisfireHandler.run(JobStoreSupport.java:3809)
>
<Jul 5, 2011 10:17:18 AM EDT> <Info> <oracle.iam.scheduler.impl.quartz> <IAM-1020004> <Job Listener, Job to be executed Description null FullName DEFAULT.Task Escalation Name Task Escalation>
<Jul 5, 2011 10:17:18 AM EDT> <Info> <oracle.iam.scheduler.impl.quartz> <IAM-1020014> <Method details Method details: executeJob>
<Jul 5, 2011 10:17:18 AM EDT> <Info> <oracle.iam.scheduler.vo> <IAM-1020014> <Method details executeJob Task Escalation>
<Jul 5, 2011 10:17:18 AM EDT> <Info> <oracle.iam.scheduler.impl.quartz> <IAM-1020005> <Job Listener, Job was executed QuartzJobListener.jobWasExecuted Description null FullName DEFAULT.Task Escalation Name Task Escalation>
<Jul 5, 2011 10:17:18 AM EDT> <Info> <oracle.iam.scheduler.impl.quartz> <IAM-1020004> <Job Listener, Job to be executed Description null FullName DEFAULT.Task Timed Retry Name Task Timed Retry>
<Jul 5, 2011 10:17:18 AM EDT> <Info> <oracle.iam.scheduler.impl.quartz> <IAM-1020014> <Method details Method details: executeJob>
<Jul 5, 2011 10:17:18 AM EDT> <Info> <oracle.iam.scheduler.vo> <IAM-1020014> <Method details executeJob Task Timed Retry>
<Jul 5, 2011 10:17:18 AM EDT> <Info> <oracle.iam.scheduler.impl.quartz> <IAM-1020004> <Job Listener, Job to be executed Description null FullName DEFAULT.Set User Deprovisioned Date Name Set User Deprovisioned Date>
<Jul 5, 2011 10:17:18 AM EDT> <Info> <oracle.iam.scheduler.impl.quartz> <IAM-1020014> <Method details Method details: executeJob>
<Jul 5, 2011 10:17:18 AM EDT> <Info> <oracle.iam.scheduler.vo> <IAM-1020014> <Method details executeJob Set User Deprovisioned Date>
<Jul 5, 2011 10:17:19 AM EDT> <Info> <oracle.iam.scheduler.impl.quartz> <IAM-1020005> <Job Listener, Job was executed QuartzJobListener.jobWasExecuted Description null FullName DEFAULT.Set User Deprovisioned Date Name Set User Deprovisioned Date>
<Jul 5, 2011 10:17:19 AM EDT> <Info> <oracle.iam.scheduler.impl.quartz> <IAM-1020005> <Job Listener, Job was executed QuartzJobListener.jobWasExecuted Description null FullName DEFAULT.Task Timed Retry Name Task Timed Retry>
<Jul 5, 2011 10:17:19 AM EDT> <Info> <oracle.iam.scheduler.impl.quartz> <IAM-1020004> <Job Listener, Job to be executed Description null FullName DEFAULT.Set User Provisioned Date Name Set User Provisioned Date>
<Jul 5, 2011 10:17:19 AM EDT> <Info> <oracle.iam.scheduler.impl.quartz> <IAM-1020014> <Method details Method details: executeJob>
<Jul 5, 2011 10:17:19 AM EDT> <Info> <oracle.iam.scheduler.vo> <IAM-1020014> <Method details executeJob Set User Provisioned Date>
<Jul 5, 2011 10:17:19 AM EDT> <Info> <oracle.iam.scheduler.impl.quartz> <IAM-1020005> <Job Listener, Job was executed QuartzJobListener.jobWasExecuted Description null FullName DEFAULT.Set User Provisioned Date Name Set User Provisioned Date>
<Jul 5, 2011 10:17:19 AM EDT> <Info> <oracle.iam.scheduler.impl.quartz> <IAM-1020004> <Job Listener, Job to be executed Description null FullName DEFAULT.Attestation Grace Period Expiry Checker Name Attestation Grace Period Expiry Checker>
<Jul 5, 2011 10:17:19 AM EDT> <Info> <oracle.iam.scheduler.impl.quartz> <IAM-1020014> <Method details Method details: executeJob>
<Jul 5, 2011 10:17:19 AM EDT> <Info> <oracle.iam.scheduler.vo> <IAM-1020014> <Method details executeJob Attestation Grace Period Expiry Checker>
<Jul 5, 2011 10:17:19 AM EDT> <Info> <oracle.iam.scheduler.impl.quartz> <IAM-1020005> <Job Listener, Job was executed QuartzJobListener.jobWasExecuted Description null FullName DEFAULT.Attestation Grace Period Expiry Checker Name Attestation Grace Period Expiry Checker>
<Jul 5, 2011 10:17:19 AM EDT> <Info> <oracle.iam.scheduler.impl.quartz> <IAM-1020004> <Job Listener, Job to be executed Description null FullName DEFAULT.Scheduled Provisioning Task Name Scheduled Provisioning Task>
<Jul 5, 2011 10:17:19 AM EDT> <Info> <oracle.iam.scheduler.impl.quartz> <IAM-1020014> <Method details Method details: executeJob>
<Jul 5, 2011 10:17:19 AM EDT> <Info> <oracle.iam.scheduler.vo> <IAM-1020014> <Method details executeJob Scheduled Provisioning Task>
<Jul 5, 2011 10:17:19 AM EDT> <Info> <oracle.iam.scheduler.impl.quartz> <IAM-1020005> <Job Listener, Job was executed QuartzJobListener.jobWasExecuted Description null FullName DEFAULT.Scheduled Provisioning Task Name Scheduled Provisioning Task>
<Jul 5, 2011 10:17:20 AM EDT> <Info> <oracle.iam.scheduler.impl.quartz> <IAM-1020004> <Job Listener, Job to be executed Description null FullName DEFAULT.Issue Audit Messages Task Name Issue Audit Messages Task>
<Jul 5, 2011 10:17:20 AM EDT> <Info> <oracle.iam.scheduler.impl.quartz> <IAM-1020014> <Method details Method details: executeJob>
<Jul 5, 2011 10:17:20 AM EDT> <Info> <oracle.iam.scheduler.vo> <IAM-1020014> <Method details executeJob Issue Audit Messages Task>
<Jul 5, 2011 10:17:20 AM EDT> <Info> <oracle.iam.scheduler.impl.quartz> <IAM-1020005> <Job Listener, Job was executed QuartzJobListener.jobWasExecuted Description null FullName DEFAULT.Issue Audit Messages Task Name Issue Audit Messages Task>
<Jul 5, 2011 10:17:20 AM EDT> <Info> <oracle.iam.scheduler.impl.quartz> <IAM-1020004> <Job Listener, Job to be executed Description null FullName DEFAULT.Initiate Attestation Processes Name Initiate Attestation Processes>
<Jul 5, 2011 10:17:20 AM EDT> <Info> <oracle.iam.scheduler.impl.quartz> <IAM-1020014> <Method details Method details: executeJob>
<Jul 5, 2011 10:17:20 AM EDT> <Info> <oracle.iam.scheduler.vo> <IAM-1020014> <Method details executeJob Initiate Attestation Processes>
<Jul 5, 2011 10:17:20 AM EDT> <Info> <oracle.iam.scheduler.impl.quartz> <IAM-1020005> <Job Listener, Job was executed QuartzJobListener.jobWasExecuted Description null FullName DEFAULT.Initiate Attestation Processes Name Initiate Attestation Processes>
<Jul 5, 2011 10:17:21 AM EDT> <Info> <oracle.iam.scheduler.impl.quartz> <IAM-1020004> <Job Listener, Job to be executed Description null FullName DEFAULT.Automated Retry of Failed Async Task Name Automated Retry of Failed Async Task>
<Jul 5, 2011 10:17:21 AM EDT> <Info> <oracle.iam.scheduler.impl.quartz> <IAM-1020014> <Method details Method details: executeJob>
<Jul 5, 2011 10:17:21 AM EDT> <Info> <oracle.iam.scheduler.vo> <IAM-1020014> <Method details executeJob Automated Retry of Failed Async Task>
<Jul 5, 2011 10:17:21 AM EDT> <Info> <oracle.iam.scheduler.impl.quartz> <IAM-1020005> <Job Listener, Job was executed QuartzJobListener.jobWasExecuted Description null FullName DEFAULT.Automated Retry of Failed Async Task Name Automated Retry of Failed Async Task>
<Jul 5, 2011 10:17:21 AM EDT> <Info> <oracle.iam.scheduler.impl.quartz> <IAM-1020004> <Job Listener, Job to be executed Description null FullName DEFAULT.Evaluate User Policies Name Evaluate User Policies>
<Jul 5, 2011 10:17:21 AM EDT> <Info> <oracle.iam.scheduler.impl.quartz> <IAM-1020014> <Method details Method details: executeJob>
<Jul 5, 2011 10:17:21 AM EDT> <Info> <oracle.iam.scheduler.impl.quartz> <IAM-1020005> <Job Listener, Job was executed QuartzJobListener.jobWasExecuted Description null FullName DEFAULT.Evaluate User Policies Name Evaluate User Policies>
<Jul 5, 2011 10:17:22 AM EDT> <Info> <oracle.iam.scheduler.impl.quartz> <IAM-1020004> <Job Listener, Job to be executed Description null FullName DEFAULT.Retry Failed Reconciliation Events Name Retry Failed Reconciliation Events>
<Jul 5, 2011 10:17:22 AM EDT> <Info> <oracle.iam.scheduler.impl.quartz> <IAM-1020014> <Method details Method details: executeJob>
<Jul 5, 2011 10:17:22 AM EDT> <Info> <oracle.iam.scheduler.vo> <IAM-1020014> <Method details executeJob Retry Failed Reconciliation Events>
<Jul 5, 2011 10:17:22 AM EDT> <Info> <oracle.iam.reconciliation.dao.event> <IAM-5010000> <Generic Error/Information: db query:select RECON_EVENTS.RE_KEY, RECON_BATCHES.RB_PROFILE_NAME, RECON_EVENTS.RE_MODIFY from RECON_EVENTS, RECON_BATCHES where RECON_EVENTS.RB_KEY = RECON_BATCHES.RB_KEY and RECON_EVENTS.RE_CURR_RETRY_CNT > 0 and RECON_EVENTS.RE_CHANGE_TYPE != 'DELETE' and (RECON_EVENTS.RE_STATUS IN ('Creation Failed', 'Update Failed') or (RECON_EVENTS.RE_ENTITY_TYPE = 'Account' and RECON_EVENTS.RE_STATUS IN ('No User Match Found', 'No Org Match Found')) or (RECON_EVENTS.RE_ENTITY_TYPE = 'User' and RECON_EVENTS.RE_STATUS IN 'Data Validation Failed') or (RECON_EVENTS.RE_ENTITY_TYPE = 'Role' and RECON_EVENTS.RE_STATUS = 'Data Validation Failed' and RECON_EVENTS.RE_NOTE like 'Invalid Role Category%') or (RECON_EVENTS.RE_ENTITY_TYPE = 'RoleRole' and RECON_EVENTS.RE_STATUS IN ('No Role Parent Found', 'No User Match Found')) or (recon_events.RE_ENTITY_TYPE = 'RoleUser' and recon_events.RE_STATUS IN ('No Role Members Found', 'No Role Match Found'))) order by re_key>
<Jul 5, 2011 10:17:22 AM EDT> <Info> <oracle.iam.reconciliation.impl> <IAM-5012042> <No events for retry>
<Jul 5, 2011 10:17:22 AM EDT> <Info> <oracle.iam.scheduler.impl.quartz> <IAM-1020005> <Job Listener, Job was executed QuartzJobListener.jobWasExecuted Description null FullName DEFAULT.Retry Failed Reconciliation Events Name Retry Failed Reconciliation Events>
<Jul 5, 2011 10:17:23 AM EDT> <Info> <oracle.iam.scheduler.impl.quartz> <IAM-1020004> <Job Listener, Job to be executed Description null FullName DEFAULT.Get SOD Check Results Approval Name Get SOD Check Results Approval>
<Jul 5, 2011 10:17:23 AM EDT> <Info> <oracle.iam.scheduler.impl.quartz> <IAM-1020014> <Method details Method details: executeJob>
<Jul 5, 2011 10:17:23 AM EDT> <Info> <oracle.iam.scheduler.impl.quartz> <IAM-1020005> <Job Listener, Job was executed QuartzJobListener.jobWasExecuted Description null FullName DEFAULT.Get SOD Check Results Approval Name Get SOD Check Results Approval>
<Jul 5, 2011 10:17:24 AM EDT> <Info> <oracle.iam.scheduler.impl.quartz> <IAM-1020004> <Job Listener, Job to be executed Description null FullName DEFAULT.Get SOD Check Results Provisioning Name Get SOD Check Results Provisioning>
<Jul 5, 2011 10:17:24 AM EDT> <Info> <oracle.iam.scheduler.impl.quartz> <IAM-1020014> <Method details Method details: executeJob>
<Jul 5, 2011 10:17:24 AM EDT> <Info> <oracle.iam.scheduler.impl.quartz> <IAM-1020005> <Job Listener, Job was executed QuartzJobListener.jobWasExecuted Description null FullName DEFAULT.Get SOD Check Results Provisioning Name Get SOD Check Results Provisioning>
<Jul 5, 2011 10:17:24 AM EDT> <Info> <oracle.iam.scheduler.impl.quartz> <IAM-1020004> <Job Listener, Job to be executed Description null FullName DEFAULT.Resubmit Uninitiated Provisioning SODChecks Name Resubmit Uninitiated Provisioning SODChecks>
<Jul 5, 2011 10:17:24 AM EDT> <Info> <oracle.iam.scheduler.impl.quartz> <IAM-1020014> <Method details Method details: executeJob>
<Jul 5, 2011 10:17:24 AM EDT> <Info> <oracle.iam.scheduler.impl.quartz> <IAM-1020005> <Job Listener, Job was executed QuartzJobListener.jobWasExecuted Description null FullName DEFAULT.Resubmit Uninitiated Provisioning SODChecks Name Resubmit Uninitiated Provisioning SODChecks>
<Jul 5, 2011 10:17:25 AM EDT> <Info> <oracle.iam.scheduler.impl.quartz> <IAM-1020004> <Job Listener, Job to be executed Description null FullName DEFAULT.Resubmit Uninitiated Approval SODChecks Name Resubmit Uninitiated Approval SODChecks>
<Jul 5, 2011 10:17:25 AM EDT> <Info> <oracle.iam.scheduler.impl.quartz> <IAM-1020014> <Method details Method details: executeJob>
<Jul 5, 2011 10:17:25 AM EDT> <Info> <oracle.iam.scheduler.impl.quartz> <IAM-1020005> <Job Listener, Job was executed QuartzJobListener.jobWasExecuted Description null FullName DEFAULT.Resubmit Uninitiated Approval SODChecks Name Resubmit Uninitiated Approval SODChecks>
<Jul 5, 2011 10:20:09 AM EDT> *<Error> <org.quartz.impl.jdbcjobstore.JobStoreCMT> <BEA-000000> <MisfireHandler: Error handling misfires: Unexpected runtime exception: null*org.quartz.JobPersistenceException: Unexpected runtime exception: null [See nested exception: java.lang.NullPointerException]
at org.quartz.impl.jdbcjobstore.JobStoreSupport.doRecoverMisfires(JobStoreSupport.java:3042)
at org.quartz.impl.jdbcjobstore.JobStoreSupport$MisfireHandler.manage(JobStoreSupport.java:3789)
at org.quartz.impl.jdbcjobstore.JobStoreSupport$MisfireHandler.run(JobStoreSupport.java:3809)
Caused By: java.lang.NullPointerException
at org.quartz.SimpleTrigger.computeNumTimesFiredBetween(SimpleTrigger.java:800)
at org.quartz.SimpleTrigger.updateAfterMisfire(SimpleTrigger.java:514)
at org.quartz.impl.jdbcjobstore.JobStoreSupport.doUpdateOfMisfiredTrigger(JobStoreSupport.java:944)
at org.quartz.impl.jdbcjobstore.JobStoreSupport.recoverMisfiredJobs(JobStoreSupport.java:898)
at org.quartz.impl.jdbcjobstore.JobStoreSupport.doRecoverMisfires(JobStoreSupport.java:3029)
at org.quartz.impl.jdbcjobstore.JobStoreSupport$MisfireHandler.manage(JobStoreSupport.java:3789)
at org.quartz.impl.jdbcjobstore.JobStoreSupport$MisfireHandler.run(JobStoreSupport.java:3809)
>
<Jul 5, 2011 10:22:20 AM EDT> <Info> <oracle.iam.scheduler.impl.quartz> <IAM-1020004> <Job Listener, Job to be executed Description null FullName DEFAULT.Issue Audit Messages Task Name Issue Audit Messages Task>
<Jul 5, 2011 10:22:20 AM EDT> <Info> <oracle.iam.scheduler.impl.quartz> <IAM-1020014> <Method details Method details: executeJob>
<Jul 5, 2011 10:22:20 AM EDT> <Info> <oracle.iam.scheduler.vo> <IAM-1020014> <Method details executeJob Issue Audit Messages Task>
<Jul 5, 2011 10:22:20 AM EDT> <Info> <oracle.iam.scheduler.impl.quartz> <IAM-1020005> <Job Listener, Job was executed QuartzJobListener.jobWasExecuted Description null FullName DEFAULT.Issue Audit Messages Task Name Issue Audit Messages Task>

Yes I am able to connect to database from the client. I tried finding the "schema not accessible" error in the log but dint find it. What did you mean?

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