REQUESTING CASE NUMBER TO TRANSFER LICENSE, OMG THIS IS THE WORST EXPERIENCE EVERY ON SITE, ITS EASIER BUYING A CAR

REQUESTING CASE NUMBER TO TRANSFER LICENSE, OMG THIS IS THE WORST EXPERIENCE EVERY ON SITE, ITS EASIER BUYING A CAR

Hello Chris,
Welcome to the forum.  I sincerely apologize for the delay in replying to your post. I was sadly disappointed to read about your experience when exchanging your phone for the two iPhones. I can understand wanting to make the long trip to take advantage of the open box iPhone deal, and I truly regret we have let you down
Have you had the opportunity to visit the store again? If so, were they able to rectify the $200 gift card problem, and unlock your phone? I completely agree with you, while it's great that the sales associate was helpful, the manager should have overseen the transaction to make things move along faster. I assure you I will be documenting your comments for further employee training opportunities.
Once again, I am very sorry for any inconvenience you have encountered. I hope they were able to turn this experience around into a much better one, otherwise please let me know if I can further assist. 
Sincerely,
Maria|Social Media Specialist | Best Buy® Corporate
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