Requesting old Apple account for software updates on previously owned MacBook Pro

I recently got a previously owned MacBook. When I go to App Store, Updates. and click "update" on one of the software packages, I get a message:
You have updates available for other accounts. Sign in to Other.Person'[email protected] to update applications for that account.
This is preventing me from updating the Final Cut Pro software on the computer.
Suggestions?

Delete it and then download it from your Apple ID.
(83291)

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I installed the 829mb Apple software update on my 2011 Macbook Pro. Upon restart, it crashed. Error message: Panic CPU 0 caller 0xffffff800064ba7b Unable to find driver for this platform \"acpi"\\n"@/sourcecache/xnu/xnu-1699.26.8/iokit/kernel/10platfor

I installed the 829mb Apple software update on my 2011 Macbook Pro. Upon restart, it crashed. It instructed me to hold power button to shut off and then press again to restart. Same error message keeps coming up and computer won't boot to home screen.
Error message:
Panic CPU 0 caller 0xffffff800064ba7b Unable to find driver for this platform \"acpi"\\n"@/sourcecache/xnu/xnu-1699.26.8/iokit/kernel/10platform
\"acpi"\\n"@/sourcecache/xnu/xnu-1699.26.8/iokit/kernel/10platformexpert.cpl:150 4
Debugger called panic
Kernal uuid a8ed611fb0f-3729-8392-e7a32c5e7d74
THANKS FOR ANY HELP.
ROBB

Boot into Recovery by holding down the key combination command-R at the startup chime. Release the keys when you see a gray screen with a spinning dial.
Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use Recovery. It won’t work with USB or PPPoE modems, or with networks that require any kind of authentication other than a WPA or WPA2 Personal password.
When the Mac OS X Utilities screen appears, follow the prompts to reinstall the Mac OS. You don't need to erase the boot volume, and you won't need your backup unless something goes wrong. If your Mac didn’t ship with Lion, you’ll need the Apple ID and password you used to upgrade, so make a note of those before you begin.
Don't install the Thunderbolt update -- it's defective.

Does apple charge for software updates on ipod, does apple charge for software updates on ipod

Does apple charge for software updates on ipod (2nd generation)?

Apple doesn't charge for iOS 4 or newer. To upgrade to 3.1.3(only necessary on the first generation models), there is a charge.
(72510)

Does apple pay for software update ideas?

Just wondering if apple pays for software update ideas? Thanks!

No. See http://www.apple.com/legal/intellectual-property/policies/ideas.html.

How do I change apple ID for software update?

A technician set up my new computer and now, whenever there is a software update, the app store wants HIS apple ID, not mine. How do I change that?
Mavericks

Well, the easiest would be to contact the tech and have him redo it the right way (he should know better).
The other way will be that you need to back up all your files because you need to wipe the drive. Restart or boot up using Internet Recovery - holding Command + Option + R until you see a spinning globe. It will take a while, but you will wind up with Apple's servers and a Utilities window. Use Disk Utility to wipe your drive. When finished, go back to the Utilities window and choose reinstall OS X - this will reinstall the original OS and not be tied to his apple ID. You can then update, etc.

Using the same itunes account for two users on the same macbook pro

Hi all. I purchased a macbook pro in september (which I have absolutely adore), but because my semester was so jam packed with work, I wasn't able to take it in for my data transfer until the Christmas season. Everything was transferred correctly, but for some reason the transfer leaves me with two different users on the same macbook. I don't really have any problem with this, except I want to access the music from the "old user" with the new user that I have been using since I purchased the macbook. Is there any way that I can move my music from one user to another? Bear in mind that I only have one itunes account, and almost all of this music was purchased legally through itunes (I had some old cd's that I transferred back when I first bought the original macbook back in 07). Thank you!

I'm assuming that you want to get both your purchased music AND your ripped CD's back into the New iTunes Library. If you use iCloud to re-download all your purchased music, TV, apps and books you wont get your CD's or movies back; and you'll use up a lot of internet bandwidth and time to re-download everything. So, I'm going to give you a way to get the music and everything else off the hard drive into your new iTunes Library.
But, I need some clarification here. I'm assuming that you recently used Migration Assistant to move your old Mac's user account to the new Mac, so when you turn on the new Mac you have a choice to log in as either the "Old_User" or the "New_User", or something like that. And both user acounts are using the same iTunes music store Apple ID, right?
And, I'm assuming that you have both accounts set up with your iCloud or MobileMe information, so they have the same info in the contacts, calandars, bookmarks, and notes. If you didn't use iCloud to load this info to the new user, then importing your old contacts, calendars, bookmarks and such will require an extra few steps, and is a different process entirely (composed of exporting the data from each of those apps while logged in as the Old User, and then importing them while logged in as the New User).
I'm assuming that the main differences in the two accounts will be that your old documents, old downloads, old email, old iPhoto and old iTunes library are not merged with the new ones, right? Apples Migration Assistant would have merged the Mac Apps folder and copied over all the Shared Users documents if it was done right. I'm also assuming that you kept your old iTunes Library in your Old User account and not in the Shared Users folder, right?
If that's the case, first decide which account will become the primary account that you you will use all the time from this point forward. You may want to choose the account that has the most recent work that you have done with the computer over the past semester since it's set up the way you like it, or the account that has the largest amount of data and history that you don't want to move. The next step will be done by first logging into whichever account you wont be using in the future (except to access old info that can't be moved).
If you are happy with how it's working now and just want to move your old documents, photos, and music over to the new account, then it seems to me that it would help things if you first log in as your "Old User" name" and move (or copy) your old documents, downloads, iPhoto Library, and iTunes library to the Shared Users folder.
I would basically move everything important in the Old User's home folder to the Shared Users folder, keeping the files in the proper subfolders like "Music" "iTunes" "Pictures" "Movies" "Documents" "Downloads" etc... However, if your New iTunes Library or New iPhoto Library and such are already in the Shared User's folder, make sure you don't replace them with the old ones, by renaming the old ones first (maybe add the word "old" to the name.
Mind you, when you have moved everything, and you log out of the Old User acount, and then log in as the New User, you will usually have to enter any administrator's User name and password whenever you want to make changes to those old documents while logged in as the New User. Before going forward you should first change the User Permissions of those files to let the New User "own" them, so it will stop asking you for a name and password every time you want to access them in the future.
EVERYTHING from this point forward assumes that you are now logged in as the New User, and you should not ever need to log in as the Old User, except to access your old email archives or old Keychain Access to find stored passwords (which I think are stored in the Old User's "Library" folder which is invisible and inaccessable in Lion). I don't know how to merge old saved emails or keychain passwords into the new account (mobile me can sync the keychains or mail rules/accounts, but iCloud can't, and mobile me doesn't sync the actual emails that were downloaded since 2007).
First, to change the "Sharing & Permissions" to the New User just select "Get Info" for any old document or enclosing folder that need their permissions changed to the New User, click on the little lock icon at the bottom right of the Get Info Window, authenticate with any Administrator's Name and Password, and click okay. If it shows your New User name as "Read Only" change that to "Read and Write". If your New User name is not in the list, click the "+" icon on the bottom left and select the New User name, and set it for Read and Write. Sometimes you have to do this "+" user step more than once to get it to stick.
Then, after your New User name shows it's set for "Read & Write", with your New User name still selected, click on the little "cog-wheel" icon next to the +/- buttons, and choose "Apply to Enclosed Items". The computer could take a long while to finish changing the permissions if there are a lot of files in the folder you changed, so be patient. When it's done you should "own" all the files in that old folder as the new user. You are now ready to proceed with importing the old music into the New iTunes library.
First launch iTunes (still as the New User), and go to File > Preferences > Advanced. Make sure iTunes is set to "keep itunes media folder organized" and "copy filkes to itunes media folder". Click okay. It may open a small window showing that things are being moved and organized, with a progress bar, and then it's done. It wont do that if you are already organized and copied.
At this point, you could simply locate your old iTunes music folder in the Finder and drag the Finder folder onto the open iTunes app window and let go of the trackpad button when the cursor changes to a green "+" sign, and it will import and copy everything into the new iTunes Library. When it's done you can delete the old Music folder in the Finder (not in iTunes). However, you may not have enough hard drive space to make the copies, and it will be much slower than if you move the files in the finder before you import them. You may still have duplicates of your ripped music that you added to the new iTunes Library, and can delete those from within iTunes.
My step to get the old music to show up in the New iTunes Library by moving them instead of copying them will be done in a particular way, that will avoid having the entire old music folder left behind to take up space on your hard drive, and it will make the import process significantly faster. You are basically going to use the Finder to move the old music folder into the New iTunes Media folder, but you need to do it in such a ways as to not overwrite the new stuff.
So, before you move your old iTunes Music folder into the new iTunes media folder, rename the old Music folder with the word "old" in it, then move that folder into your current iTunes Media folder. Move it, don't copy it. If the Mac forces you to copy it, once it's done you can delete the old music's original folder, after you confirm it's all there in the copied folder. This sometimes happens when you move files from Shared Users that you haven't changed the ownership properly before the move. Now when you drag the old music folder onto the iTunes App window, since the files are already in the iTunes Media Folder it will not copy the files but will simply move them around and organize them inside the new iTunes Music folder.
You can repeat these steps with the old Movies, TV shows, Apps and Books, or whatever you want to move to the new iTunes Music Library.
I don't know how to "merge" the old iPhoto Library with the new one, but when you click on iPhoto in the dock while holding down the option key while you click, it will let you choose which iPhoto Library to open. From a dialog box you can choose the old one, which you copied to the Shared Users folder earlier. It's possible that a similar technique of dragging the old iPhoto library older on top of the iPhoto App window would import things, but you'd need to research that first.
I wish I had more time to proof-read this answer, but I have to go to a meeting, but can check back later for questions.

Software Update issues on 2012 MacBook Pro 15"

Picked up my shiny new MBP today and set about installing everything on it, and running software updates.
It's currently running 10.7.4.
The software updates were glacially slow, but I waited, did other work on my iMac and eventually, they completed.
Then installed iWork '09, and run software update again.
Again, the software update was slow, so I tried downloading the iWork 6 / 9.1 patch manually.
17KB/s. Connected via wifi. Said it would take an hour to download a 78Mb patch.
I tried downloading the same file on my iMac.
50KB/s.
Tried running a test download from my ISP's test site on the MBP.
634KB/s - ie: normal.
I've since downloaded (on the MBP!) patches for Office, a bunch of different apps, and download speeds were on par with my iMac, and what I expect from my network in general.
Right now it's downloading the Jave JRE from Apple via ethernet and is, once again, glacially slow.
So this isn't a "Why is my MacBook Pro is slow on WiFi?" discussion, it's a "Why are my downloads from Apple servers so slow, and why is my 2012 MacBook Pro with Lion almost 1/4 the speed of my 2007 iMac with SL?"
And am I the only one?

Hey, thanks for your idea, but it seems to have set me back even further.
Initially, I couldn´t use the disk utilites on the start up disks I have, as the Disk Ultility kept crashing. So, I connected my MBP to another mac (G4) in target disk mode and used the other G4´s disk utility to repartition the disk as GPT, as it was set to Apple partition.
So the disk is now Mac OS extended Journaled and the partition scheme is GUID partition Table.
I then disconnected the two macs and booted the MBP up from the startup disk again to run the installation.
But, now, the installation doesn´t even see the harddrive at all.
So, I double checked the harddrive is fine. By connecting it a second time to the G4, in target disk mode, and ran dick verification and repairs..... the G4 can see the drive and it´s telling me everything is perfect.
I really think this is a software issue, rather than a hard-drive one, as I seem to be going around the houses, repartioning and reformatting the hard-drive which seems to be working perfectly when connected to any other computer.
Any other thoughts?

A freeze during software update killed brand new Macbook Pro?

I have only had this computer for about 2.5-3 weeks, and it came with Lion. I was installing the recommended software update (attached to power like recommended), and the update froze about 10% from being finished (the bar did not move for 20 minutes). I pushed the power button to restart it, but ever since then, it won't restart; it only will show the Apple screen, and then I hear the hard drive shut down while the circle is still spinning. I tried booting it up holding down cmd-S, to see what the text would say, and it tells me that the bootstrapper has crashed. I am able to get to the recovery pane by booting with cmd-R, which is how I am on the internet, but I can't access my hard drive at all.
I did just do a time machine backup yesterday, but I have installed the entire Adobe Master Collection since then (which took FOREVER), and I was at school all day doing work, so I have quite a bit of important stuff I'd rather not lose if I can help it.
Any suggestions? I think this computer is possessed...I have had so many problems with it since Day 1.

You do know that Apple has a 14 day No Questions Asked return policy?
So you should of taken it back when you have the first problems. Now you are past that date but you still may be able to return it for a replacement that actually works as it should. The only way to tell is to take it back to where you bought it and explain all the problems you have had, including that it will not boot after doing this latest update, and ask for an exchange for a new unit that will work correctly.
Good Luck.

HT201413 INCORRECT/OLD Apple ID for App updates in App Store!

I am unable to update my Apps. Every time I select "Update", I am asked to confirm the password for my OLD/PREVIOUS Apple ID which I no longer use. I have already updated all Settings with my new Apple ID, email and information weeks ago...this is the only item that asks for my old ID.

Content acquired via iTunes is permanently tied to the Apple ID it was acquired with.
Enter the correct password for the Apple ID that is being prompted.
The only other option is to delete the content then re-acquire it with the current Apple ID>

HT2968 I can not update several of my apps that i have purchased a while back in my Apps Store on my MacPro. Because it keeps using my old @me account for iTunes and i don't remember the password or security question, Please help?

I can not update several of my apps that i have purchased a while back in my Apps Store on my MacPro. Because it keeps using my old @me account for iTunes and i don't remember the password or security question, Please help?

Hi AlphaCentori,
If you are having issues accessing the Apple ID that was used to originally purchase those apps, you may find the following article helpful:
Apple Support: Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/ht5312
Regards,
- Brenden

How do i upgrade to ios 5? i have an old ipad with no selection in 'setting general' for software update?

how do i upgrade to ios 5? i have an old ipad with no selection in 'setting>general' for software update?

You have iOS 4... See Here > http://support.apple.com/kb/HT4972
OR...
Connect to iTunes on the computer you usually Sync with and “ Check for Updates “...
See the Using iTunes Section Here...
How to update your iPhone, iPad, or iPod touch

I have three iPhone 4 models purchased in late 2010 that all share the same iTunes account (apps, music, etc), but I can only update the software on one of the three iPhones. What is the best solution to manage these devices for software updates, apps?

I have three iPhone 4 models purchased in late 2010 (for my family) that all share the same iTunes account for access to apps and music, but each phone/user still has his/her custom contact list, email accts, and select lists of apps and music from the one iTunes acct library. The problem is I can only update the software on one of the three iPhones – the primary phone I used to setup the iTunes acct. What is the best solution to manage these devices for software updates, apps? This is probably a common problem with families wanting to share apps and music without realizing the issues created by this approach. As it stands today... the first (primary) iPhone associated with the iTune acct has been updated with the latest software version 5.1.1 and sync'd up with all the apps, music, etc from the one iTune acct, while the other two iPhones are still running on the original software version 4.0.2 and are experiencing problems now. I was advised by AT&T back in January that it would be necessary to setup separate iTunes accts for the second and third iPhones in order to receive system updates. The problem would be how to keep all the apps, etc from being deleted off the second and third phones that were originally loaded from the one iTunes acct. Since this AT&T advice was prior to iCloud coming out, would iCloud be a better solution or at least part of the solution? I really don't yet understand how iCloud works. Hopefully, someone out there can help me?? Please?

I have three iPhone 4 models purchased in late 2010 (for my family) that all share the same iTunes account for access to apps and music, but each phone/user still has his/her custom contact list, email accts, and select lists of apps and music from the one iTunes acct library. The problem is I can only update the software on one of the three iPhones – the primary phone I used to setup the iTunes acct. What is the best solution to manage these devices for software updates, apps? This is probably a common problem with families wanting to share apps and music without realizing the issues created by this approach. As it stands today... the first (primary) iPhone associated with the iTune acct has been updated with the latest software version 5.1.1 and sync'd up with all the apps, music, etc from the one iTune acct, while the other two iPhones are still running on the original software version 4.0.2 and are experiencing problems now. I was advised by AT&T back in January that it would be necessary to setup separate iTunes accts for the second and third iPhones in order to receive system updates. The problem would be how to keep all the apps, etc from being deleted off the second and third phones that were originally loaded from the one iTunes acct. Since this AT&T advice was prior to iCloud coming out, would iCloud be a better solution or at least part of the solution? I really don't yet understand how iCloud works. Hopefully, someone out there can help me?? Please?

How do I change which Apple ID has to log in for software updates?

I have a MacBook Pro for work. My boss borrowed it to use Keynote, and she must have logged in with her Apple ID for an update. Now, whenever there's an update to Keynote, it wants her to log in. All the rest of the updates are connected to my Apple ID.
Is there any way to reset this? I followed instructions I found online to reset the Spotlight search that was somehow connected to users, etc., but it has reverted back to asking for my boss's Apple ID.

You need to delete the app because it is now her app and not your app. After her app is deleted from your MBP, you should be able to again install your app from the purchased pane when signed into your account.
You may want to delete her app using AppCleaner to get all the files;
http://www.freemacsoft.net/appcleaner/
Ask her not to do that in the future. Additionally, ask her to deauthorize her account on your MBP in the iTunes app; iTunes/Store/Deauthorize this computer.

Is there an Apple article on a secure way to check for software updates (OS 10.6x)?

I recently heard about malware that can be introduced by downloading an innocent-looking software update, e.g., Adobe Acrobat or Flashplayer. I'd like to set all my programs either to update manually or to automatically let me know that an update is available but not download (e.g., in Microsoft Office).
OS 10.6 has always notified me automatically and asked me if I wanted to install. I'd like to put a "brake" on my tendency to just click "Install," so I looked for software update preferences, but couldn't find them. Can anyone point me to an Apple article that tells me how to do this? Thanks!

If you are simply referring to Apple software updates then it will depend on the OS you are using. For example, there will be no more updates for 10.6.8 Snow Leopard than what is revealed by you clicking 'software update' ... unless some mind blowing security matter arises. You need to be able to choose once you get to Yosemite and that is where Eric's suggestion of the forums is so relevant. The newest OS tends to have its early updates fairly regularly as the public at large find its faults. As I understand it, there are some who doubt 10.6.3 sufficiently to discourage me, if I used that OS.
And I have to agree with Bob. Too many rogue companys can trick you into downloading basically decent software but having injected malware before you get it. SOFTONIC, DOWNLITE, MACPAW ZEOBIT and anything UTORRENT are to avoid.

How do I delete my old apple account,it's not accepting my birthdate either?

How do I delete an old apple account? For some reason it's not accepting my birthdate information! Thank -you!

OK that's what Ithought you were talking about.
You can't actually delete an old Apple ID. You just sign into the new ID to use that one. Your old ID must be popping up because you used it in the past to purchase content with it. You cannot transfer purchases from one Apple ID to another Apple ID. You have to continue to use the old ID if you want to update content that was used to purchase with that ID.
Did you sign into your new account in the settings and you can't stay signed in?

Requesting old Apple account for software updates on previously owned MacBook Pro

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