Requesting to change my exchange

Hi,
I'm quite frustrated as I've just been playing some tennis calling. I wanted to change my exchange currently is 3.8km away and theres a local exchange 200m away and asked if its possible. My current ISP is o2, I rang them up and they told me to call BT to request.
Did so, and BT said, they need o2 to contact BT Wholesale directly to make the arrangement and proceed with my details, nothing could be done unless o2 make that request... Rang back o2, said: they don't have any department that allows them to do that?!? Furthermore, they said there's nothing they can do as they don't provide the provision to change the exchange.
So rang back BT... and then later tells me they don't change exchanges??? ....
So my question is: As a BT line rental user, can we request to change our exchange to our local one which is down the road?

I would think it would not be possible to change exchanges as the cable feeding your premises would come from your current exchange and not the new one
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