Requirement for maintaining status "completed"

Dear All,
We have following requirement:
1) We do not want the message processor to "close" the support desk message.
    we maintain the staus schema as SLFN001 with "completed" as one of message status.
    We want that message processor should not assign the status "completed" to the message.
    Only project managers can close the message or assign status "completed" to the message.
How to do this?
Which role or authorisation object or user exit supprts this?
Best regards
Nil

Hi
Your requirement can be accomplished by maintaining appropriate authorization objects for the message processor
Maintain the Authorization key of the status "completed" in the following object B_USERSTAT , B_USERST_T in the project manager's role and remove from messge processor role.
For further clarifications revert back
Regards
Naveen

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