Requirements for "Open with Explorer" to work

What Roles and Features are required on the WFE servers? What ports need to be open? and what are the client requirements for "Open in Explorer" to work in SharePoint 2013.
Please note, this is a loaded question. I ask, because it works on our QA environment, but not on Production, and while I am not entirely keen on implementing it, I have been asked to. From what I have read, it would appear that it should not work at all
in our environment, so I am not sure if I am more concerned that it runs in QA or that it does not run on Production.
Any ideas would be most appreciated.
Thanks,
   John

Hi John,
I understand you need to make "Open with Explorer" work in SharePoint 2013.
Please verify the following and test on your SharePoint server:
1.Desktop Experience feature is installed.
2.Restart WebClient service.
3.Brower IE 8 or later is in 32-bit.
If not, please refer to the article below and restart your computer, then test the issue again.
http://algrandi.azurewebsites.net/index.php/sharepoint-2013-error-were-having-a-problem-opening-this-location-in-file-explorer-add-this-web-site-to-your-trusted-sites-list-and-try-again/
Regards,
Rebecca Tu
TechNet Community Support
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

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    Hi Horinius,
    According to your description, my understanding is that "Open with Explorer" didn’t work with IE 10 & 11 in SharePoint 2010.
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    You can check browser add-ons by opening IE->Tools->Programs->Manage add-ons-> check all add-ons related to SharePoint, such as SharePoint OpenDocuments Class. If there is not any add-on related to SharePoint, please repair your Office by clicking
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    Please make sure that webClient service is running on your machine by opening Start->Administrative Tools->Services.
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    http://wmostafaw.wordpress.com/2011/12/08/opening-list-or-document-library-in-windows-explorer/
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  • "The software required for communicating with the iPod is not installed..."

    I realize my explanation of my problem is long-winded, so if you want a shortened version, here it is:
    I've followed all the instructions trying nearly everything, and no matter what I do, iTunes gives me the error saying: "The software required for communicating with the iPod is not installed correctly. Please reinstall iTunes to install the iPod's software." My G5 iPod (60GB) works on two other computers (both without any music on them), so I assume there something wrong with my computer and not the iPod itself.
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    Here are some other minor details that my be important, but I didn't feel they were worth including.
    - My brother has his iPod mini set up on my computer, under a different user login. He gets the same error once in a while, but re-installing iTunes always solves the problem for him. I had him try solving my problem his way, but nothing worked for him either.
    - My computer is an AMD Athlon 64 Processor 3200+, 512MB RAM with Windows XP Pro SP2 installed. My internal hard drive is partitioned, using the letters C, D and H (C being my system files, D used for recovery files and H for my applications and games). My E drive is used as a DVD/CD-ROM Drive, and drives F and G are reserved for virtual drives (none have been running during this entire ordeal). My external hard drive uses the letter I, and I manually set my iPod to use the letter J (I've never used 'J' for anything else before).
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    - I'm assuming there is a problem with my computer and not my iPod, since it worked on both other computers I tried. I'm hoping it's as simple as changing a registry file or cleaning out (yet another) temp directory.

    Solution to "Software required for communicating with the iPod is not installed"!
    I battled this same problem for about 5 hours. Going through re-installations, the "5 R's", all these discussion boards. Nothing worked.
    The problem is that iPodService was repeatedly crashing after minute or so. You can verify this by hitting Ctrl-Alt-Delete and noting that iPodService is missing from the process list (sort by image name), or by right-clicking on My Computer and selecting "Manage", then going to Services and checking out the IPodService service - if it gives you the option to "Start", then it's not running.
    Here is what worked.
    1. De-install iTunes and iPod (if you have the updater installed) completely by going to Start --> Control Panel --> Add/Remove Programs. Also delete the C:\Program Files\iTunes and c:\Progam Files\iPod\bin directories. (Don't worry, this doesn't affect your saved music files.)
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    3.1 Go to Start menu --> Run.
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    There are two keys here, iPodManager and iPodManager.1. In my case, I did not have permission to view either of these. I think this is the root cause of the problem. I think the installer can't properly update these because it doesn't have permission. So you need to change the permissions:
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    3.4.5 Hit "OK".
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    3.4.6.1 Where it says "Enter the object names to select", type in the account name, e.g. "Smith".
    3.4.7 Click on the "Allow" checkboxes for "Full Control" and "Read".
    3.4.8 Hit "OK".
    3.5 Repeat procedure for the "iPodManager.1" key.
    3.6 Now right-click and delete both of these keys.
    I think that's all that's required, but I also searched through the registry and deleted the following keys.
    4. Other keys I deleted:
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    4.2 HKEYLOCALMACHINE --> SOFTWARE --> Apple Computer Inc. --> iPod
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    6. Re-install iTunes. I re-installed iTunes and reconnected the iPod, and everything worked.
    I want to repeat that editing the registry can completely mess up your computer if you modify the wrong things, so only do this if you're comfortable, and be extremely careful.
    Hopefully this helps!
    Apple support people: assuming this works, please add it to your solutions page, and feel free to reimburse me for spending half of Christmas figuring this out.
    Mark

  • SOLUTION to "Software required for communicating with the iPod is not insta

    Folks, I can not take credit for this.....you should send your checks to MarkinMadison. I've included his post in it's entirety. For me, this was the Holy Grail !!
    My only comment is make sure when you are in the registry that you hit the "apply" button to change and add things.
    This probably won't solve everyone's problem but it clearly solved mine (and I tried all other "solutions"), as well as Mark's.
    Apple: please find out who MarkinMadison is and either cut him a big check or offer him free Ipods for life.
    "Solution to "Software required for communicating with the iPod is not installed"!
    I battled this same problem for about 5 hours. Going through re-installations, the "5 R's", all these discussion boards. Nothing worked.
    The problem is that iPodService was repeatedly crashing after minute or so. You can verify this by hitting Ctrl-Alt-Delete and noting that iPodService is missing from the process list (sort by image name), or by right-clicking on My Computer and selecting "Manage", then going to Services and checking out the IPodService service - if it gives you the option to "Start", then it's not running.
    Here is what worked.
    1. De-install iTunes and iPod (if you have the updater installed) completely by going to Start --> Control Panel --> Add/Remove Programs. Also delete the C:\Program Files\iTunes and c:\Progam Files\iPod\bin directories. (Don't worry, this doesn't affect your saved music files.)
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    3.1 Go to Start menu --> Run.
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    There are two keys here, iPodManager and iPodManager.1. In my case, I did not have permission to view either of these. I think this is the root cause of the problem. I think the installer can't properly update these because it doesn't have permission. So you need to change the permissions:
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    3.4.2 On the window that launches, click on "Advanced..."
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    3.4.5 Click the checkbox that says: "Replace owner on subcontainers and objects."
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    3.5 Repeat procedure for the "iPodManager.1" key.
    3.6 Now right-click and delete both of these keys.
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    4. Exit out of the registry editor.
    5. Re-install iTunes. I re-installed iTunes and reconnected the iPod, and everything worked.
    I want to repeat that editing the registry can completely mess up your computer if you modify the wrong things, so only do this if you're comfortable, and be extremely careful.
    Hopefully this helps!
    Apple support people: assuming this works, please add it to your solutions page, and feel free to reimburse me for spending half of Christmas figuring this out.
    Mark"
    Dimension 4600   Windows XP  

    I have also posted the same question, earlier today. I purchased two for my children and cannot get the iPod to communicate with the computer. I have the iTunes software on my system, but during the installation process I cannot click the NEXT button, once I plug the iPod cable in. The computer does not detect it. I have tried all 6 USB 2.0 ports. I even removed the Dell Jukebox and MusicMatch programs. I am not a computer savvy person - just a mom who wants to give these to my children for Christmas. This is the first "chat" site I have even registered on. I am so very frustrated. Hopefully, this can be resolved.

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    Hi,
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    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
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    If i try and 'open with' to Canon Digital photo professional the program launches but no photo is displayed.
    If i launch any of the above programs then select open in the programs and navigate to the file they all work ok. 
    Have scheduled a support call with Apple but
    Has anyone got any suggestions

    Hello Badri
    “Open with Explorer” may not work if you have 64-bit Internet Explorer and 64-bit Microsoft Office installed.
    from TechNet blog with some more options to explore
    http://blogs.technet.com/b/asiasupp/archive/2011/06/13/error-message-quot-your-client-does-not-support-opening-this-list-with-windows-explorer-quot-when-you-try-to-quot-open-with-explorer-quot-on-a-sharepoint-document-library-in-office-365-site.aspx
    Thanks,

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