Rescan base station problem

I have a new Airport Extreme Base Station (802.11n) and it works great. I also have an Airport Express which I configured earlier when my computer "found it."
Both the Extreme Base Station and the Airport Express have green lights and I'm connected to the Internet (through the Extreme) but when I scan for base stations my computer cannot seem to find my Airport Express even though the light's on and it's solid green.
I can't understand why my system doesn't find the Express - I'm only a few feet away from the thing and my base station is two floors down in the basement and my computer has no trouble finding that.
My Internet is fast and working well, but it's driving me nuts trying to figure out why Rescan doesn't find my Express. I'd like to set up the Express to use AirTunes. Any suggestions?
Thanks,
Rachel.

Hi Rachel!
That certainly sounds like the problem that the factory default reset is meant to solve. A factory default reset erases the "profiles" - all memory of contacts with computers and other base stations. That'll give you a completely fresh start, just as if it were new. While "factory default reset" may sound dramatic, it's actually quite simple, since it won't change the firmware of the Express, or the AirPort software on your computers. You should be back to normal in a few minutes:)
Refer to the last section "How to perform a factory default reset" on this page:
http://docs.info.apple.com/article.html?artnum=108044
You'll know that a factory default reset has successfully occurred when, without even connecting it to anything, other than plugging into an electrical receptacle to perform the reset, the default name of the Express (Apple Network ____ ) then shows in your menu bar's AirPort icon.

Similar Messages

Airport Extreme Gigabit Base Station problem

Today when I tried to get on the internet, my MacBook Pro would not recognize my AEBS. It cannot find it in the AirPort Utility or when I type the name of my network and password into Airport from the Menu Bar. My PowerBook is running fine on the same network. It recognizes and joins the network when it wakes from sleep and it sees the AEBS in Airport Utility.
Last week my MacBook Pro experienced a kernel panic while using Safari over a different wireless network. My best guess is that I may have a bad Airport Express card... is there any way to run a test on it to find out?
Also, my MBP never remembers my networks that I visit requently.... all of them are hidden networks and I have to retype the network and password every time I visit that same network. This is not the case with my PowerBook... and I have no clue why.
Any help is appreciated.
Computer Stats:
PowerBook G4, 1.67 GHz, 512 MB RAM, 10.4.10
MacBook Pro, 2.4 GHz, 2 GB RAM, 10.4.9
Just ask if you need any more info about my computers or about my AEBS.

Hi K,
I'm glad I'm not the only one experiencing this problem. I was beginning to think that I made a mistake in purchasing the Airport Extreme BS (Gig). Since our jobs are printing perfectly when the printer is directly attached to our macs running Leopard, I have to assume this is a wireless issue. Currently, my Extreme Station is configured to run at 5 GHz and backward compatible with the other devices. Unfortunately, because my Powerbook is the only one that can take advantage of the 5GHz range, the base station has to allow for 2.4 GHz as well, and I'm beginning to think this is the culprit but I guess we have no choice. Because the 2.4 range is quite crowded (my cordless phone runs at that frequency), I imagine this might be what's causing the computer and base station to be confused. I hope Apple can fix this and make it more rubust. Incidentally, there is a toggle option in the Airport Utility where it does allow for more "robustness" but warns that this could slow down the overall performance of the network. I tried, but I'm still having the same sort of printer issue as you described. What do you think?

Base Station Problem

Hi, I'm having a problem with my graphite base station. The middle LED light is solid amber, which means it's in a soft or forced reload. Only, it's not in a reload. It's been stuck with the middle amber light since 8-12 hours ago. Its preventing internet access and there are multiple computers in my household that use the same base station. Any suggestions? Thanks.
iBook G3 Mac OS X (10.4.3) Base Station Graphite

You may be interested in Frank's My Graphite ABS is Dead.

Airport Express base station problem.....

I am having a problem with my base station and am hoping i can get some help here.
This is my setup
Mac book pro
external HD (where itunes is located)
Epson R260 usb printer.
cable internet with router and modem
What i hope to do:
hook up usb hub to airport base station so i can plug in printer and HD so i can wirelessly print from the printer and play music on itunes from external HD.
i have tried a couple times to set it up and never get it to print.
right now the base station is blinking orange. i have a Ethernet line i can use for the MBP or base station if needed
thanks!!

Unfortunately, not all USB printers are compatible with AirPort base stations. In addition, the AirPort's USB port does not support the "advanced" printer functions, like scanning, copying or faxing, of multi-function printers.
To see if your printer is compatible, take a look at one of these iFelix Unofficial AirPort Printer Compatibility links, depending on which AirPort base station you have:
o 802.11g AirPort Extreme Base Station (AEBS) or AirPort Express Base Station (AX)
o 802.11n AirPort Extreme Base Station (AEBSn)
If your printer isn't listed, it doesn't necessarily mean it won't work, but simply that it has not been verified. iFelix also provides the following workaround for printers not on the list that would certainly be worth a try.
Also you can try this Apple Tech Support article to see if it will help: Printer troubleshooting for AirPort Extreme and AirPort Express

OS 10.2.8 and new base station problem

I cannot get my PowerBook g4 running 10.2.8 to join my airport network. I can't run the cd to update the software because it requires 10.3
Does anyone know how i can make this work?

gjmiller4, Welcome to the discussion area!
Is your AirPort network using WPA wireless encryption? If so, you must change it to 128 bit WEP or upgrade your PowerBook to OS 10.3.
I can't run the cd to update the software because it requires 10.3
What software? All the PowerBook software (including AirPort software) will be updated if you all apply all of the updates indicated in Software Update.

Problem consistently printing via new (summer 2011) AIRPORT EXTREME BASE STATION and Brother wireless printer (model HL5370DW). What am I doing wrong?

Thanks in advance for any help you folks can offer. I'm a newb here and will try to offer as much detail as I can about the dilemma at hand.
Scenario: Home network has been recently set up for wireless internet access via NEW Airport Extreme Base Station (purchased September 2011). Units accessing the network include: 2011 Macbook Pro, 2011 Macbook Air, 2007 Macbook, 2009 Macbook Pro, 2 iPhone 3GSs, and a 1st-gen iPad (and a partridge in a pear tree AEBS is configured to run WPA2 encrypted network, as well as a WPA2 guest network. I am attempting to yoke a BROTHER HL5370DW wireless B or G/ ethernet / usb-capable printer to the main network such that any and all units can print wirelessly or its equivalent (i.e., via printer hooked to AEBS through USB hub)
Problem: Despite configuring the Brother printer to recognize the main WPA2 network I created, I am unable to get wireless printing to work. My workaround was to physically connect Brother printer to AEBS via USB, specifically using a Belkin USB hub (after all, I wanted access to usb drives, as well as the printer). This workaround works ONLY SOME OF THE TIME. Generally, after a fresh boot of any computer or after a restart of the AEBS, any given computer will be able to print (i.e., any computer wirelessly connected to the main WPA2 network recognizes the printer). HOWEVER, at random times, printer access is gone (as is access to USB drives connected to AEBS's usb hub). Wireless networks are still up and running when that happens. IS THERE A WAY TO GET THE USB HUB's devices (i.e., printer and usb drives) to ALWAYS REMAIN AVAILABLE AS LONG AS THEY STAY CONNECTED TO THE AEBS? In other words, what accounts for the intermittent loss of the usb peripherals?
Sometimes, I just shut the airport off on whatever computer is having this problem, and the problem goes away. Sometimes, the problem is present across all computers in the house, sometimes only a few are affected. I can ALWAYS see the AEBS in the Airport Utility if the AEBS is connected to the particular computer via ETHERNET CABLE.
My theories:
- true wireless printing (i.e., without usb hub workaround) doesn't work because the N network somehow isn't backwards compatible with the Brother printer, which, i believe, is B/G. Although...isn't Wireless N networking supposed to work with BG devices? I did find a thread (https://discussions.apple.com/thread/2570774?start=0&tstart=0 ) that explains some of the particulars of WPA2 encryption and Wireless B/G issues, but it was beyond my level of comprehension (I'm a psychologist, but not an Apple Genius
- The usb workaround is only intermittently viable because of some flaw in the Airport or Airport Utility that causes dropouts to happen when a Macbook Pro or Air's lid gets closed or one gets opened after having been at a different network (e.g., at my office).
QUESTIONS:
- Should I try to use my old router (7 year old Linksys WRT54G) as an access point and connect the Brother printer to that G-router? How do I do that?
- I wouldn't mind just relying on the usb hub method if I could just insure more consistency (i.e., no random dropouts of peripherals). How could I do this?
Rule out:
- wireless printing works on my printer - it was being recognized back before the AEBS. I had the Linksys router running a WEP network and had the wireless printer talking with no cables to the router and the computers. (I just don't want to revert to using WEP encryption given its lack of security and my trying to protect HiPAA related health information on behalf of patients)
Any help will be greatly appreciated.
Thanks in advance!

13 ASCII characters = 104 (aka 128)-bit WEP
encryption
If turning off WEP works, then you just need to
provide the cameras with the "Equivalent Network Password".
One of the problems with WEP is that the actual
standard relies on a 10 character HEX key for 40bit
WEP and a 26 character HEX key for 128bit WEP.
In order to make things easier, vendors use certain
algorithms to convert simple alphanumeric passwords
(or passphrases) into HEX keys, thus enabling the use
of simple easy to remember WEP password rather than
lengthy HEX keys. The problem is that different
vendors use different algorithms to generate the HEX
key and therefore a ASCII password on an AEBS will be
hashed differently on a non-Apple client and vice
versa.
You may find the following article helpful:
- Apple article, especially the part about
"Third-party client to Airport".
Brilliant idea about trying the system with No encryption on... that DID solve the problem... almost.. once I turned off the encryption option, and restarted the Airport, I got a dialog box showing that the "Base station needs attention" but it didn't indicate WHAT kind of "assistance" it needed. Nonetheless, I closed out of the Airport program only to find that the indicator light, which had been Green, was now, flashing Yellow and I could not connect anything, including my computer. I opened the Airport program again and found the ONLY way I could get the Green light on was to select some sort of encryption option... then the light would go Green again but my cameras would not hook up again, and when I went back in and ONLY changed the option to NO encryption, I got the yellow flashing light and the "this base unit needs attention" warning...
I think your suggestions are almost on the mark... is there any way of reconciling the WEP coding between the cameras and the Airport??? Or turning off the encryption option and STILL have Airport work?
Thanks again for your help and suggestions... I really appreciate it.
geoff

HT1515 Just installed Airport Express on Mac 10.6.8 Can't see base station. Hard Reset the Airport. Rebooted machine. How can I tell if this is a Mac problem or Airport Express Problem?

I have a Mac 10.6.8. Just installed Airport Express. I can't see any base stations. I did a hard reset on the Airport Express, turned off all devices, turned them back on. I see plenty of Airport networks in the neighborhood. How can I tell if I have a Mac problem or an Airport Express problem? Airport Express blinks Amber.

Obviously, I'm still using ethernet to be able to reply to this.
Alright, use the same ethernet cable to plug directly into the airport express. This will FORCE the airport utility to now see it regardless of weak signals & interference. You can set it up that way.
BTW, what is the original intent on the express?

Problem printing from Win 7 PC to AE Base Station connected Network Printer

Hi, i have an AE 802.11g version 5.7 software with an IP4800 canon printer attached via USB.
i can print perfecrtly to it from both my macs (G5 desktop and Intel laptop) running 10.5.8.
recently i connected my girl's Vaio laptop running Windows 7 and it works fine for connecting to the internet but i CANNOT for the life of me figure out how to get the network printing working. we installed the latest drivers for the canon on her PC and downloaded and installed Bonjour for WIndows version 2.02 (link here: http://support.apple.com/kb/DL999) The printer is even "seen" on her PC, shows up with a green arrow and the base station is identified, but everytime we try and print we end up with a "error printing document" message after a minute or so.
i have gone into the prefs and we have enabled the UDP port "5353" just in case her MacAffee or the firewall was the issue. this has not worked either. i have tried the solution proposed by a user on this link (http://www.sevenforums.com/network-sharing/177086-fixed-problems-wireless-printi ng-over-airport-extreme.html) and that has not worked either.
i have spent over 2 hours on this and am at an end to what else could work. Is there a solution? Can anyone help?
thx in advance for your feedback!
fj

I have follwed the instructions provided in the html link but I still can not get my Lexmark 5470 to print. I even tried to add a printer using CUPS but that is not working either. Printer works great on the Mac and it will print if directly connected to the PC. I can not get it to print over my wireless network. Any suggestions are appreciated.

Airport Extreme Base Station with HP Printer problems

I have a pretty old HP all-in-one (G55) printer/scanner/copier device. Plugging it into my AEBS seems to not let me print to it. I have the most recent driver from HP.
Do you think it's my setup, or is the AEBS somehow not compatible with the older HP devices?
Also, is it possible to fax, scan, etc through an all-in-one device plugged into an AEBS?

I have a pretty old HP all-in-one (G55) printer/scanner/copier device. Plugging it into my AEBS seems to not let me print to it. I have the most recent driver from HP.
Do you think it's my setup, or is the AEBS somehow not compatible with the older HP devices?
No the problem is with the HP driver.
Try using the HPIJS drivers.
For those with the older base station.
Use the process outlined here:
HP Printers (and others) not on compatibility list and Airport Extreme Printing
http://tech.ifelix.net/1300.html
Also, is it possible to fax, scan, etc through an all-in-one device plugged into an AEBS?
No, not via the USB port.
Can I scan using my all-in-one when it is connected to the USB port of an Airport Express or Airport Extreme Base Station?
http://discussions.apple.com/thread.jspa?messageID=610763&#610763

Base station giving me problems with mac and windows

Hello,
I have an older airport extreme base station and it has worked for us throughout the years with new computers, etc.
I have it hooked up with an ethernet cord that is connected to our DSL modem. Yesterday, the internet quit working and after resetting the base station and modem, I am unable to get a good signal again. Further, it seems to continue to "bump" us off.
I am using a PowerBook G4 and my husband and son both have windows systems-one running XP and one running Vista. We have had both hooked up previously with no problems.
I updated software (I am methodical about running updates anyway) and have gone through all the troubleshooting I know how to do...any more ideas out there?
Thanks in advance for any help,
TC

I have the ethernet ran from the modem through a 10/100 switch and into the basestation.
That is a problem. You need to go from the modem to the AirPort Extreme base station (AEBS). Then connect the switch to one of the LAN ports on the AEBS.

MacBook problems with Snow base station - other laptops work fine

Hi,
I just purchased a new MacBook to replace an iBook G4 800.
My snow base station works fine with the old iBook G4 (which has an extreme card) and with a borrowed PowerBook G4 Aluminum 1.5 GHz (also extreme card) but will not work with my new Mac Book. Every time I try to connect - I receive an error "There has been an error accessing "my name" 's network. Sometimes it will connect, other times (most of the time), it will not.
My MacBook connects fine to my neighbors Linksys access points and our work Lucent access points (which are b also - snow is b).
I did a search and am reading other people having similiar problems. I was wondering if anyone has resolved their problems. I spent 2 plus hours on the phone with Apple yesterday. They are placing the blame on the older base station (snow) but it is obvious that snow is working fine for other computers.
Theresa

I am still a little confused. I can be 2 feet from my base station and will keep hitting "try again" when trying to access my network and will get "an error has occurred" many times and eventually it will connect and I will have an incredibly strong signal. My MacBook will continue to have a great strong signal until it goes to sleep and then I will have a difficult time connecting again. My neighbors base station is a weak signal and I can easily join their network. Every time I connect, I have problems but once connected, it is great.
I guess it can be interference but I am now wondering if it is related to the snow/graphite base station only. This laptop has no problems joining other b base stations.
I spent hours on the phone with an Apple wireless support specialist the other night. He wants me to try an Extreme base station. He didn't indicate that he was aware of any MacBook problems (and he mentioned interference and we setup my laptop to only join my network and it didn't make a difference).
More to come.... IF anyone switched to a Extreme Base Station and that worked fine - please let me know. Though I sort of resent having a functional b base station that works with every other laptop and have to spend $200 towards another base station because of a new laptop.

Apple Base Station Connection/Recognition Problem

I have just purchased a Airport base station to use as a replacement for another router which has died. I have gone through the set-up routine, double and triple checked my connections and despite it all, I cannot connect to the Internet nor can I reestablish a wireless network within my home. All the lights on the base station are appropriately lit as per the manual. When I connect my internet connection directly to my iMac I have no problem accessing the Net.
My iMac does not appear to recognize the base station. Can anyone give me any troubleshooting tips as to how I can reestablish my wireless network and also connect my iMac directly to the Net. It should not be so much trouble to do so with all Apple equipment.
Thank-you.
iMac G5 Mac OS X (10.4.3)

Gary as you say it shouldn't be this much of a problem with all Apple equipment.
However sometimes after doing one thing or another you will need to do a system reset to make it work.
Normally you simply connect from the Modem they furnised you to the WAN port on an Airport Extreme Base station that is the port with the circle of dots, and the port with the 2 arrows pointing away from one another is for plugging in a hardwired computer.
It should be set up for the Airport to DHCP and it should assign IP's
Most of us that use the Airport Extreme or Express Base Stations use the Airport Set-up Assistant and Airport Admin Utility Software that comes with your Mac with Airport technology.
Often times if your confiquration is correct, and if you have a Power blip or you loose the connection there is a correct way to reset your system when about all else fails, and that is first turn off your computer.
Next pull the Power adapter from the back of both your Modem and the Airport Base.
Next is normally the hardest part because when this happens we are normally mad enough to throw it all out the window from jacking with it for an hour or 2.
You have to wait at least 5 minutes.
After your wait.
Plug in the power adapter to the Modem and wait until it reaquires the signal and depending on the modem they furnished you want 3 lights from left to right.
After you get this far and all looks ok you can plug in the Power Adapter to the Airport Base and again you must wait for the lights and signal, this will also take about a minute. NOTE: If you get in to big a hurry and don't let the equipment do it's work you will have to repeat to get it to work properly.
Now that you have both of these up and running you can restart your computer. This is the recommended reset by almost all Modem and Router Manufactures.
You should be good to go.

AE Base Station wired connection problem..

Okay..
I have cable internet hooked up like so:
Modem --> Airport Extreme Basestation extended by 2 AE expresses...
I use the LAN port on the AE basestation to route internet to the hardwired computer.. This has worked well until recently... I recently recieved a new cable modem that work fine when the desktop comp is hooked directly to it. When I try hooking it up to the base station this is what happens:
the airport signal will be great.. all wifi users can surf and connect to the network. The wired computer will work for about 30 mins or so then will stop recieving signal. The only way to get it to regain internet is to reset the cable modem... The wifi users Never lose signal or internet.
is my ae basestation going bad? If i dasiey chain a normal router between the modem and the basestation, there is no problem and everyone gets internet just fine.. would prefer not to have it there though.
Any ideas?

I doubt your base station is going bad - since internet access works perfectly with another router between the cable modem and your main base station. I suggest you leave it that way. There is no downside to that type of setup, and it could save you a lot of trouble trying to find out why a direct connection doesn't work reliably. There just seem to be some combinations of ISPs and cable modems that don't work well with the Airport Base Station.

AirPort Extreme Base Station (New one) Dual band problem

Hey, I just got an AirPort Extreme Base Station, simultaneous dual-band today.
Anyone else having some problems with the 5GHz network? Seems my Transmit rate is very unstable. It changes between 7-54. It's 802.11n (5GHz) profile setting.
My 2.4GHz is staying at 54 (Since I set it for b/g).
As well, my MacBook Pro keeps connecting every time i update the airport base station, to the 2.4GHz one.

Welcome to the discussions, dwig365!
With a good connection, the Transmit Rate at 5 GHz should be in the 200-270 range. One of the perplexing issues with 5 GHz is that the much higher frequencies used in this band are absorbed by walls, ceilings and any obstructions much more quickly that 2.4 GHz signals. In other words, there is much less "power" with 5 GHz signals.
I've found that unless I almost have line-of-sight between the router and my laptop a few rooms away, the 2.4 GHz signal is stronger and more stable...hence faster. Taking it another step further, although it is not as "fast" as "n", "g" level signals penetrate and saturate much more effectively. It's a question of trade offs as in return for speed, you must give up penetration power.
It is not likely that you are encountering interference in the 5 GHz band, but it might help to experiment with some different channel settings. Make sure "use wide channels" is enabled under the options button on the Wireless page in AirPort Utility as well.

TA25981 I have set up my base station, no problem, but I can not locate my set up assistant to complete the process to work with our iPads. It is Mac OS X 10.7.2. Anyone help?

I have set up my ariport extreme base station, no problem, but I can not locate my airport assistant to continue to work wirelessly with our ipads. When you click on the airport base station, it only shows the info about the base station. The assistant will not come up. Can anyone help? It is a Mac OS X 10.7.2.

Not sure what you mean by "assistant".
Assuming that you have set up the AirPort Extreme to broadcast a wireless network, you need to connect to that wireless network from each iPad or other wireless device.....just like you would connect to a network at the coffee place or bookstore.
On an iPad....
Tap Settings on the home screen
Tap Wi-Fi on the left panel
Tap on the name of your new network when it appears
Tap in the password
Tap Join

Rescan base station problem

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