Rescue and recovery 4.21 backup stays at 0%

Hi all,
I try to find a solution but nothing proposed on other threads worked for me up until know.
Product: ThinkCentre M55e
Rescue and recovery 4.21 with latest patches
Operating system: Windows XP Pro - SP3
From the rr.log I see the following:
Sun Aug 15 12:07:58 2010 RescueRecovery: Loc=8 NoPrimary=0
Sun Aug 15 12:07:58 2010 RescueRecovery: WriteFile: Error 233
Sun Aug 15 12:07:59 2010 RescueRecovery: getProxyPipeName-Empty buffer returned from WTSQuerySessionInformation1.
Sun Aug 15 12:07:59 2010 RescueRecovery: No user found to run command 'C:\Program Files\Common Files\Lenovo\msgbox.exe', waiting...
Then it stays at 0% and the only way to close the application is to stop it from Task Manager. Then and I have to uninstall and reinstall r&r in order to make the application operational again.
Any suggestion would be much appreciated.
Thank you.
Solved!
Go to Solution.

Hi and thank you again for your information.
No relevant information in the OS event viewer so I tried the Debugviewer application.
 I started Debugviewer just before lunching R&R, and I got the following
00000000 12:01:58 πμ SFilter!SfFsControlMountVolume:              Mount volume success for          8A9E9848 "\Device\Harddisk0\DR0", status=00000000 
00000001 12:01:58 πμ SFilter!SfAttachToMountedDevice:             Attaching 8A3615D0 to volume      8A3582B0 "\Device\Harddisk0\DR0" 
00000002 12:01:58 πμ SFilter!SfFsControlMountVolume:              Mount volume - attached successfully to      8A9E9848 "\Device\Harddisk0\DR0", status=00000000 
00000003 12:02:01 πμ SFilter!SfFsControlMountVolume:              Mount volume success for          8A9E9848 "\Device\Harddisk0\DR0", status=00000000 
00000004 12:02:01 πμ SFilter!SfAttachToMountedDevice:             Attaching 8A3D4C98 to volume      8A10B418 "\Device\Harddisk0\DR0" 
00000005 12:02:01 πμ SFilter!SfFsControlMountVolume:              Mount volume - attached successfully to      8A9E9848 "\Device\Harddisk0\DR0", status=00000000 
00000006 12:02:02 πμ SFilter!SfFsControlMountVolume:              Mount volume success for          8A9E9848 "\Device\Harddisk0\DR0", status=00000000 
00000007 12:02:02 πμ SFilter!SfAttachToMountedDevice:             Attaching 8A303308 to volume      8A25B950 "\Device\Harddisk0\DR0" 
00000008 12:02:02 πμ SFilter!SfFsControlMountVolume:              Mount volume - attached successfully to      8A9E9848 "\Device\Harddisk0\DR0", status=00000000 
00000009 12:02:02 πμ SFilter!SfFsControlMountVolume:              Mount volume success for          8A9E9848 "\Device\Harddisk1\DR3", status=00000000 
00000010 12:02:02 πμ SFilter!SfAttachToMountedDevice:             Attaching 8A1008C0 to volume      8A2EFAE0 "\Device\Harddisk1\DR3" 
00000011 12:02:02 πμ SFilter!SfFsControlMountVolume:              Mount volume - attached successfully to      8A9E9848 "\Device\Harddisk1\DR3", status=00000000 
00000012 12:02:02 πμ SFilter!SfFsControlMountVolume:              Mount volume success for          8A9E9848 "\Device\Harddisk0\DR0", status=00000000 
00000013 12:02:02 πμ SFilter!SfAttachToMountedDevice:             Attaching 8A0D8890 to volume      8A0ACC70 "\Device\Harddisk0\DR0" 
00000014 12:02:02 πμ SFilter!SfFsControlMountVolume:              Mount volume - attached successfully to      8A9E9848 "\Device\Harddisk0\DR0", status=00000000 
00000015 12:02:02 πμ SFilter!SfFsControlMountVolume:              Mount volume success for          8A9E9848 "\Device\Harddisk1\DR3", status=00000000 
00000016 12:02:02 πμ SFilter!SfAttachToMountedDevice:             Attaching 8A1BE320 to volume      8A1BE1E8 "\Device\Harddisk1\DR3" 
00000017 12:02:02 πμ SFilter!SfFsControlMountVolume:              Mount volume - attached successfully to      8A9E9848 "\Device\Harddisk1\DR3", status=00000000 
00000018 12:02:02 πμ SFilter!SfFsControlMountVolume:              Mount volume success for          8A9E9848 "\Device\Harddisk0\DR0", status=00000000 
00000019 12:02:02 πμ SFilter!SfAttachToMountedDevice:             Attaching 8A0E5EF8 to volume      8A0E5DC0 "\Device\Harddisk0\DR0" 
00000020 12:02:02 πμ SFilter!SfFsControlMountVolume:              Mount volume - attached successfully to      8A9E9848 "\Device\Harddisk0\DR0", status=00000000 
00000021 12:02:02 πμ SFilter!SfFsControlMountVolume:              Mount volume success for          8A9E9848 "\Device\Harddisk1\DR3", status=00000000 
00000022 12:02:02 πμ SFilter!SfAttachToMountedDevice:             Attaching 8A101978 to volume      8A0F4890 "\Device\Harddisk1\DR3" 
00000023 12:02:02 πμ SFilter!SfFsControlMountVolume:              Mount volume - attached successfully to      8A9E9848 "\Device\Harddisk1\DR3", status=00000000 
00000024 12:02:17 πμ SFilter!SfFsControlMountVolume:              Mount volume success for          8A9E9848 "\Device\Harddisk0\DR0", status=00000000 
00000025 12:02:17 πμ SFilter!SfAttachToMountedDevice:             Attaching 8A131320 to volume      8A0A3C70 "\Device\Harddisk0\DR0" 
00000026 12:02:17 πμ SFilter!SfFsControlMountVolume:              Mount volume - attached successfully to      8A9E9848 "\Device\Harddisk0\DR0", status=00000000 
00000027 12:02:17 πμ SFilter!SfFsControlMountVolume:              Mount volume success for          8A9E9848 "\Device\Harddisk1\DR3", status=00000000 
the same info repeating
00000060 12:03:24 πμ SFilter!SfFsControlMountVolume:              Mount volume success for          8A9E9848 "\Device\Harddisk1\DR3", status=00000000 
00000061 12:03:24 πμ SFilter!SfAttachToMountedDevice:             Attaching 8A0A95B0 to volume      8A0A9478 "\Device\Harddisk1\DR3" 
00000062 12:03:24 πμ SFilter!SfFsControlMountVolume:              Mount volume - attached successfully to      8A9E9848 "\Device\Harddisk1\DR3", status=00000000 
00000063 12:03:24 πμ SFilter!SfFsControlMountVolume:              Mount volume success for          8A9E9848 "\Device\Harddisk1\DR3", status=00000000 
00000064 12:03:24 πμ SFilter!SfAttachToMountedDevice:             Attaching 8A0D9AF0 to volume      8A0D99B8 "\Device\Harddisk1\DR3" 
00000065 12:03:24 πμ SFilter!SfFsControlMountVolume:              Mount volume - attached successfully to      8A9E9848 "\Device\Harddisk1\DR3", status=00000000 
00000066 12:03:24 πμ SFilter!SfFsControlMountVolume:              Mount volume success for          8A9E9848 "\Device\Harddisk0\DR0", status=00000000 
00000067 12:03:24 πμ SFilter!SfAttachToMountedDevice:             Attaching 8A0E5A28 to volume      89CEB9C0 "\Device\Harddisk0\DR0" 
00000068 12:03:24 πμ SFilter!SfFsControlMountVolume:              Mount volume - attached successfully to      8A9E9848 "\Device\Harddisk0\DR0", status=00000000 
00000069 12:03:24 πμ SFilter!SfFsControlMountVolume:              Mount volume success for          8A9E9848 "\Device\Harddisk1\DR3", status=00000000 
00000070 12:03:24 πμ SFilter!SfAttachToMountedDevice:             Attaching 89CEB310 to volume      8A10C888 "\Device\Harddisk1\DR3" 
00000071 12:03:24 πμ SFilter!SfFsControlMountVolume:              Mount volume - attached successfully to      8A9E9848 "\Device\Harddisk1\DR3", status=00000000 
00000072 12:03:25 πμ SFilter!SfFsControlMountVolume:              Mount volume success for          8A9E9848 "\Device\Harddisk1\DR3", status=00000000 
00000073 12:03:25 πμ SFilter!SfAttachToMountedDevice:             Attaching 8A0AFEF8 to volume      8A0AFDC0 "\Device\Harddisk1\DR3" 
00000074 12:03:25 πμ SFilter!SfFsControlMountVolume:              Mount volume - attached successfully to      8A9E9848 "\Device\Harddisk1\DR3", status=00000000 
00000075 12:03:25 πμ SFilter!SfFsControlMountVolume:              Mount volume success for          8A9E9848 "\Device\Harddisk0\DR0", status=00000000 
00000076 12:03:25 πμ SFilter!SfAttachToMountedDevice:             Attaching 8AA4BEF8 to volume      8A361DE0 "\Device\Harddisk0\DR0" 
00000077 12:03:25 πμ SFilter!SfFsControlMountVolume:              Mount volume - attached successfully to      8A9E9848 "\Device\Harddisk0\DR0", status=00000000 
00000078 12:03:25 πμ SFilter!SfFsControlMountVolume:              Mount volume success for          8A9E9848 "\Device\Harddisk1\DR3", status=00000000 
00000079 12:03:25 πμ SFilter!SfAttachToMountedDevice:             Attaching 8A4A9AF0 to volume      89CE16F8 "\Device\Harddisk1\DR3" 
00000080 12:03:25 πμ SFilter!SfFsControlMountVolume:              Mount volume - attached successfully to      8A9E9848 "\Device\Harddisk1\DR3", status=00000000 
00000081 12:03:25 πμ SFilter!SfFsControlMountVolume:              Mount volume success for          8A9E9848 "\Device\Harddisk1\DR3", status=00000000 
00000082 12:03:25 πμ SFilter!SfAttachToMountedDevice:             Attaching 89CF5890 to volume      8A0EEAF0 "\Device\Harddisk1\DR3" 
00000083 12:03:25 πμ SFilter!SfFsControlMountVolume:              Mount volume - attached successfully to      8A9E9848 "\Device\Harddisk1\DR3", status=00000000 
00000084 12:03:25 πμ SFilter!SfFsControlMountVolume:              Mount volume success for          8A9E9848 "\Device\Harddisk1\DR3", status=00000000 
00000085 12:03:25 πμ SFilter!SfAttachToMountedDevice:             Attaching 89CCDEF8 to volume      8A0B0D50 "\Device\Harddisk1\DR3" 
00000086 12:03:25 πμ SFilter!SfFsControlMountVolume:              Mount volume - attached successfully to      8A9E9848 "\Device\Harddisk1\DR3", status=00000000 
00000087 12:03:25 πμ SFilter!SfFsControlMountVolume:              Mount volume success for          8A9E9848 "\Device\Harddisk0\DR0", status=00000000 
00000088 12:03:25 πμ SFilter!SfAttachToMountedDevice:             Attaching 8A1BF1F0 to volume      89CDA888 "\Device\Harddisk0\DR0" 
00000089 12:03:25 πμ SFilter!SfFsControlMountVolume:              Mount volume - attached successfully to      8A9E9848 "\Device\Harddisk0\DR0", status=00000000 
00000090 12:03:25 πμ SFilter!SfFsControlMountVolume:              Mount volume success for          8A9E9848 "\Device\Harddisk1\DR3", status=00000000 
00000091 12:03:25 πμ SFilter!SfAttachToMountedDevice:             Attaching 8A0AF8A0 to volume      89CDD418 "\Device\Harddisk1\DR3" 
00000092 12:03:25 πμ SFilter!SfFsControlMountVolume:              Mount volume - attached successfully to      8A9E9848 "\Device\Harddisk1\DR3", status=00000000 
Until number 92 I see some information relevant to R&R, then I lunch the backup but do not receive any  other information in the Debugviewer log. After number 92 is only information about symantec live update.
I got below the same message in the rr.log
Sun Aug 22 00:03:24 2010 RescueRecovery: Loc=8 NoPrimary=8
Sun Aug 22 00:03:25 2010 RescueRecovery: getProxyPipeName-Empty buffer returned from WTSQuerySessionInformation1.
Sun Aug 22 00:03:25 2010 RescueRecovery: No user found to run command 'C:\Program Files\Common Files\Lenovo\msgbox.exe', waiting...
I do not get any help from the information above. Please have a look and let me know if this gives you any ideas what might be wrong in my RnR application. I have tried uninstalling and reinstalling RnR several times but no luck.
Thanks,
gathan

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    backup\RRbackups\SZ\D0D186C05DAE11E0-9303F5C431248DAC" drive=C: location=16 nice
    =0 pw=0 uuid=0 compress encrypt
    Sun May 22 02:04:15 2011 RescueRecovery: br_funcs returned error code 0x501
    Sun May 22 02:04:15 2011 RescueRecovery: Running: C:\Program Files (x86)\Common
    Files\Lenovo\mnd\mapdrv.exe *
    Sun May 22 02:04:15 2011 RescueRecovery: Get the shutdown flag from service is 0
    Sun May 22 02:04:48 2011 RescueRecovery: CRRBackup::removeLevel() - DeleteFile(\
    \192.168.0.1\W510_backup\RRbackups\SZ\D0D186C05DAE11E0-9303F5C431248DAC\common\b
    t0.dat) failed.  Error 3
    Sun May 22 02:04:48 2011 RescueRecovery: In GetBackupFolderName, UUID is D0D186C
    05DAE11E0-9303F5C431248DAC!
    Sun May 22 02:04:48 2011 RescueRecovery: In CreateSpecialBackupFolder, get szBackupFolder is C:\RRbackups\SZ\D0D186C05DAE11E0-9303F5C431248DAC
    Sun May 22 02:04:48 2011 RescueRecovery:  CreateSpecialBackupFolder: szBackupFolder= C:\RRbackups, szMidiumFolder = C:\RRbackups\SZ
    The events don't make sense:
    a) Why would RR says "network location can no longer be reached" - the wording suggests that it was OK, but now it isn't.
    b) The br_funcs returns Error 0x501 (NOT_IMPLEMENTED or NOT_SUPPORTED), but RR still attempted to call mapdrv.
    c) Apparently mapdrv was successful otherwise it shouldn't try to delete the t0.dat on the shared drive (which didn't exist - hence Error 3 (PATH_NOT_FOUND)) and unless it has reached the remote computer, it wouldn't know the file wasn't there.
    I'm curious to find out if anyone has run into this problem and how to fix it.

    It errored out after it has already created some folders and files as indicated in the first post.Tried the same steps several times just make sure it was repeatable by closing Rescue and Restore app and starting it again. The network between the share host and my W510 was a direct RJ45 cable connection, so zero hop.  In the end I used Windows 7 Backup and Restore to do full backup, using the same \\server\sharename, the network share was mapped without a problem. But then Windows 7 Restore CD wasn't able to map network share - giving me 0x800704cf. Googling shows lots questions raised on this but no fix.
    Update:
    Last night, I gave it a shot again. For some reason, RR was able to mapped the network share using \\IPaddress\sharename (this time I used a different folder and a diferent sharename). OK great, but after 10 hrs it's at 88% completion, did my math, estimated elasped time is 12 hrs, Wow! The image backup with Windows 7 Backup took 5 hr 51 min with 132GB in the WindowsImageBackup folder. RR is 2x slower!
    On the other hand, as it's still running, the est. backup folder size is 106GB. RR does a better job in compression - a 20% reduction in size compared with Windows' at the cost of 2x time.
    Going back to the Windows 7 Restore CD 0x80704cf error when mapping the network share, found an Internet user posting that he succeede by providing a NIC driver.

  • Rescue and Recovery 4 DOES NOT RESCUE/COPY LARGE FILES?!

    Hello all,
    Thank you in advanced for helping me out/any helpful advice you may have.
    System:
    Windows XP Professional
    T61
    4 GB RAM
    2.50 Ghz Dual Core Intel Processor
    120 GB Hard Drive
    140m nVidia Quadro video card (256 MB available memory I believe)
    Problem Summary:
    I ran into the unlucky computer problem of having a Microsoft.net framework addon for Firefox 3.5.3 result in a fatal interaction leaving me unable to boot up in both safe and normal mode. If you do have this addon, please uninstall it NOW, so that it does not happen to you. There is no current fix or patch for it as far as I know. Luckily, I have the (formerly) fantastic Rescue and Recovery 4 to backup my files and fix things.
    So in sequence of what I did:
    Tried several different attempts to fix problem to no avail (via google searches on the Rescue and Recovery Browser)
    Decided that it would be best to just reformat the drive and start a clean install.
    I had not done a real back up recently (several months due to my own carelessness and being busy).
    I chose to do a full factory restore using the 'Rescue My Files' option, since I had never done a backup using the included Lenovo Software, I usually just ran my own manual ones in Windows.
    To be on the safe side, I just decided to transfer my entire hard drive directory 'C:' to my 500 GB External Western Digital Hard Drive. I know I didn't really NEED all the files (like program files I would just need to reinstall anyway). I just wanted to return my computer to how it was as fast as possible.
    Rescue and Recovery registered as copying all my data (rougly 50-60 GB) of data to my external USB Hard Drive.
    I then unplugged my External USB Drive From the computer once it said it was complete. Rescue and Recovery proceeds with the factory restore.
    Things are going well, factory restore is successful, no problems yet.
    Once Windows was functional again and I had remade my usernames and settings just as it was before the crash, I plugged in my External HD again to restore my files.
    Every file that I copied was there EXCEPT FOR MY MOST IMPORTANT ONES. It appears the directory, 'C:\Documents and Settings\Justin\My Documents'
    AND
    'C:\Documents and Settings\Justin\Desktop'
    DID NOT COPY. I DID A DOUBLE CHECK, and the program said that all files had transferred successfully and I saw the directories on the USB Hard Drive in the Rescue and Recovery View. (I did not do a double check on another windows computer with my USB Hard Drive, however as I did not have access to one at the time and I was trusting in the Lenovo software, which did actually manage to rescue all the files, except for my most important ones.)
    Is there anyway way that:
    That because these files were so large (probably account for 50% of all data copied to my external USB Drive or 10-15 GB a piece), that the Rescue and Recovery file simply "passed over them"? The other files appeared to copy perfectly fine.
    There was an error with the program, like a file size limit cap that Rescue and Recovery cannot surpass so they were just skipped over?
    My own carelessness? Are all the root files not selected when you choose the entire 'C:' Drive as a directory? I did just choose to copy/rescue the entire 'C:' Drive and everything else (besides my two most important files) seemed to copy over so I do not beleive that this is the case.
    I did not individually, select each file in the 'C:\Documents and Settings' because I assumed that it would select each of the root files within it. (Is that not the case?)
    That the files are 'hiding' somewhere due to their large size?
    Most importantly of all:
    IS THERE ANYWAY THAT I CAN RECOVER MY DATA? There is about 2 years worth of photos, music, documents, etc. that I would like to have back that I do not have a recent back up of. 
    If anything, does anyone know WHY this happened? It was my understanding that Lenovo Rescue and Recovery was some of the best software for emergency crashes out there. And now it has failed me miserably. I'd at least like to know why it happened so that I may not repeat my mistake (or put too much faith in Lenovo) for the future.
    I've run some data recovery software but I know it will not recovery all the files that I once had in their state before my hard drive was reformatted back to factory settings.
    Thank you,
    -nofeet3
    Justin

    Hello , and ARGH !
    I AM HAVING THE EXACT SAME PROBLEM RIGHT NOW !
    If anybody could help this would really be appreciated .
    Here is the story
    Lenovo SL500
    Windows XP SP3 I think
    Specs maybe not too important
    My computer has some corrupted file and will not boot in normal or safe mode . When I try to do either , it starts booting , but before it finishes the load-up-windows screen , it displays an error message which says 
    " lsass.exe - System Error
    the endpoint format is invalid "
    and then goes no further , and the machine simply restarts itself again and would do this indefinitely if I didn't stop it .
    SO when it starts booting and shows the Lenovo Logo , I press the Lenovo Help/Tool Button to enter Rescue and Recovery [not sure what version it is , I cannot find information within it] and it gives me the option to Rescue files before recovering the system . I have the same problem as Nofeet3.
    It rescues all the small files
    BUT WILL NOT RESCUE ANY OF MY IMPORTANT FILES
    CERTAINLY IT DOES NOT RESCUE ANYTHING BIG [or bigger than roughly 2mb]
    It rescues picture files BUT WILL NOT RESCUE MUSIC FILES !!
    It may not even rescue bigger picture files , but I haven't noticed any pictures it has not copied since I can't go through ALL my picture files to see exactly what it has / hasn't copied.
    However , not a single music file is copied.
    It will NOT show up on the hard drive . What is strange , is when I try to plug the hard drive back in to try and copy the music files again , as I tried it a few times , it asks me if I would like to Write these files over the files already there , as though it has already copied. I check the hard disk , and these fils have definitely NOT copied onto the Disk . They are nowhere to be found .
    I don't think the files are hiding , but if they are , maybe somebody could tell me where.
    I suspect though that Rescue and Recovery has "recorded"  the files as having been copied , some kind of record , EVEN THOUGH THEY HAVEN'T !! Or if they have , they are absolutely invisible . WEIRD !
    nofeet3
    It is NOT because you selected the whole C drive , and is not due to any carelessness on your part. I have selected all files individually , and have tried time and time and time again , when I plug the ext hard drive into my other laptop to see if the files copy , they don't . I have tried this over and over and over again desperately all today , it is not working , even going so far as to select individual files rather than bigger directories to try and transfer in smaller in smaller batches ,just in case it couldn't handle large transfers all at once . That is not the case either . It just simply will not transfer files roughly bigger than 2mb . NO MUSIC !! THIS IS VERY FRUSTRATING !!
    I am not sure at present whether this program can rightly be called "Rescue and Recover". It is one of the main reasons I selected Lenovo  , and this is not a good demonstration of it's abilites at all .
    PLEASE HELP ME !!
    ANY HELP WOULD BE HIGHLY APPRECIATED !!
    Thanks so much in advance for any help anybody can give , and best regards ,
    Carl .

  • Rescue and Recovery 4.21 - X200 Not Working?

    Hi All,
    Running an X200 which is going perfectley except I'm unable to make a backup using the Rescue & Recover 4.21 software.  I have tried to make a base image to both HDD and USB HDD, it goes through the process until 100% then gives the message : "The backup did not complete successfully" with no other info.
    When you go back to check the USB HDD no space has been used.
    I have looked up the logs for RR and get this :
    Wed Oct 22 00:35:41 2008 RescueRecovery: Running: C:\Program Files (x86)\Common Files\Lenovo\msgbox.exe /t=56 /id=66 /icon=wait
    Wed Oct 22 00:35:52 2008 RescueRecovery: Running: C:\Program Files (x86)\Common Files\Lenovo\msgbox.exe /exit
    Wed Oct 22 00:35:54 2008 RescueRecovery: Running: C:\Program Files (x86)\Lenovo\Rescue and Recovery\br_funcs.exe backup local level=0 destination="D:\RRbackups" drive=S: location=1 nice=0 pw=0 uuid=0 compress encrypt
    Wed Oct 22 00:35:58 2008 RescueRecovery: br_funcs returned error code 0x58A
    Wed Oct 22 00:35:58 2008 RescueRecovery: Backup failed. Free Space High=0x00000006 Low=0x913C9000
    Wed Oct 22 08:39:16 2008 RescueRecovery: Unable to send ENCRYPT_OFF IOCTL: Error 1 SetFilter
    Wed Oct 22 08:47:36 2008 RescueRecovery: Unable to send ENCRYPT_OFF IOCTL: Error 1 SetFilter
    Wed Oct 22 09:33:33 2008 RescueRecovery: Unable to send ENCRYPT_OFF IOCTL: Error 1 SetFilter
    Can anyone help understand these errors?
    Thanks
    Roderic

    I looked into my Event Viewer and got a hint. Also, knowing that my anti-virus program,
    BitDefender, has a feature that prevents modification to the registry without permission from
    me, and I hadn't been asked for such, I decided to turn that feature off and try again.
    That worked, and I now have the latest version of Rescue and Recovery installed. 
    Bob Stockler
    G41 - 2886-5TU - Mobile Pentium 4 532 - 3.06 Gh
    2 Gb RAM - 80 Gb Toshiba 5400rpm HDD - Win XP Pro

  • Rescue and Recovery and Client Security solution question

    I got a thinkpad edge e220s for home use and I am trying to figure out whether these two thinkvantage tools will be of any use to me since I am not on a company network or anything (all the marketing material mentions IT admins etc).
    Is rescue and recovery just a backup solution with disk imaging (like ghost)? I use a drobo for all my data storage so I am not too concerned about backups as the drobo offers redundancy in case of drive failure. The laptop has an SSD which doesn't have a lot of capacity so I do not want unnecessary tools that will take up a lot of space. However if rescue and recovery offers really helpful features then i might consider installing it (and just not using the backup feature). I could not make out what the marketing material meant by one button solution for viruses and crashes.
    Secondly, does client security solution offer features other than password vault/manager on my model? I am already using the beta for the new version (4) of password manager which is standalone and does not require client security solution. Again the marketing material does not help a home user like myself understand it very much.
    Any help will be appreciated!
    Solved!
    Go to Solution.

    Based on your description I don't think Rescue & Recovery or Client Security Solution have any value for you.

  • Rescue and Recovery

    Hello everyone,
    I am looking forward to participate in this forum. Sorry to jump right off the bat. I wanted to use Rescue and Recovery to create backups of a Dell Laptop. I am fairly new to Rescue and Recovery and I don't feel completely conformtable loading it to the laptop. As I understand it, Rescue and Recovery will modify the MBR in order to create the service partition. What  is going to happen to a hard drive that doesn't have the partition and if it creates the partition on install, does that prevent it from finding the other partition?
    The only way to work around ( that I can think about) is to create the image from the startup disk? Without installing Rescue and Recovery on the laptop's hard drive.
    Thank you for all your input any help would be appreciate it. My main concern is to lose the content of the hard drive during and after installation of the software.
    Ilene.

    I just re read the message and realized that it didn't make much sense. What I am trying to acomplished is to use Rescue and Recovery and install it in the machine and be able to create the image. I am just wondering if others have tried to use it in computers or laptops other than IBM hardware.
    I played a little with the software and I think it is great.
    Thank you
    Ilene

  • Rescue and Recovery with only one partition, what will happen? Thanks!

    Hello, everyone! This is my question: If I do a clean installing of Windows 7 with only one partition(the C and I install the Rescue and Recovery tool, when I make a backup of the system by using the Rescue and Recovery then the backup file will be stored in the partition C:. So when I restore the system with the backup file later, if I can succeed and what will happen? Thanks.
    Solved!
    Go to Solution.

    Backups and restores will still work.  The risk is if something happens to your hard drive, then you would lose the backups as well.  For this reason it's a much better idea to store your backups somewhere else, such as USB hard drive or network.

  • Rescue and Recovery: Backup does not finish.

    I very recently updated my Rescue and Recovery, now it runs version 4.21.12.0. When I do a backup, it does it just fine, but: After a message that the backup was done successfully, a message comes with a rotating hourglass, saying: "Finalizing backup, please wait..." This message stays forever and only goes away when I kill "Rescue and Recovery" with Windows' Task Manager. This did not happen with the previous version of Rescue and Recovery. 
    a)  Does killing the Rescue and Recovery program at this point affect the actual backup files in a negative way? Or are they just fine, this being just a "cosmetic" problem"?
    b) Is this my problem somehow, or a programming bug of Rescue and Recovery that should disappear with the next release?
    Thank you for your help,
    Wolfgang

    hi there,
    I have the same question as well. Just like you, I went to the task Manager, it states 'rescue and recovery running', then I did a right click, and go to its proces, I found out that the corresponding file "MsgBox.exe" have 00 value under CPU; and constant 6,496k under physical mem usage for hours, so I assumed that it will bea message box bug and shouldn't affect the backup dat. But again, I am not 100% sure. Guess i might wait for the answer as well.

  • Rescue and Recovery backup with external hard drive

    When I first backed up my computer to my WD 1 tb external hard drive using R&R, boot files were placed on the drive.  Recently, some files I had corrupted my external hard drive and I had to fully erase it.  Now, after making the drive recognizable again, I went to go back up my computer using rescue and recovery.  This time, it asked me whether or not I wanted to make the drive bootable, I said yes, but an error popped up saying I needed 1000 more mb, even though I had 931 gb open.  The backup started anyway, but it did not include any boot files.  Is there a way to make the drive bootable the next time I backup?  What is the difference between nonbootable and bootable?  Help? Thanks.

    I do NOT have a external Hard drive.  If you just zeroed the drive, it is blank.    Go into control panel,administrative tools, computer management, disk management.  See if you can get  a PROPERTIES of the external drive and post a Screen shot of that here.    This will show what partition(s) are there, Fat32 vs NTFS.  My experience is after you zero a drive, You have to boot your system, then use a Vendor (WD) standalone format utility or windows Disk manangement format, Make partition, etc.  The screen shot i need is the one that says: DISK 1  (d 298.09 GB NTFS 
    Healthy(active,primary partition).  This is what my 2nd drive, D, says. 1 partion on the drive.
    When i added my second hard drive, it was blank.  Booted up, BIOS recognized drive, Then i Formatted it with windows disk managment.  I then pointed R&R to take backups to that drive.  Create rescue media then made a Master boot record, install standalone R&R boots files, then took the backup.   This makes my 2nd drive bootable, should i ever care to boot my D drive up and have R&R standalone program in control.  Thus i have 2 bootable drives.  C boots into windows, D boots into the rescue and recovery standalone program.  I can also boot my C drive into R&R by hitting PF 11 at startup (bios) time. 
    Which version of r&r you have? Which version of windows? Windows 7 changed the way Master boot records are written.
    You can go into R&R, advanced menu,  create rescue media. Point to your External drive. WARNING. make sure the do not destroy existing  data block is checked.  IF YOU ARE brave, uncheck the destroy existing data.  This will erase everthing on the drive!!! <<Warning. And be sure NOT to  point to any drive you really love. 
    Buts lets  1st get the screen shot requested to make sure the drive is FORMATTED correcly. 

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