Rescue and Recovery 4.21 - X200 Not Working?

Hi All,
Running an X200 which is going perfectley except I'm unable to make a backup using the Rescue & Recover 4.21 software. I have tried to make a base image to both HDD and USB HDD, it goes through the process until 100% then gives the message : "The backup did not complete successfully" with no other info.
When you go back to check the USB HDD no space has been used.
I have looked up the logs for RR and get this :
Wed Oct 22 00:35:41 2008 RescueRecovery: Running: C:\Program Files (x86)\Common Files\Lenovo\msgbox.exe /t=56 /id=66 /icon=wait
Wed Oct 22 00:35:52 2008 RescueRecovery: Running: C:\Program Files (x86)\Common Files\Lenovo\msgbox.exe /exit
Wed Oct 22 00:35:54 2008 RescueRecovery: Running: C:\Program Files (x86)\Lenovo\Rescue and Recovery\br_funcs.exe backup local level=0 destination="D:\RRbackups" drive=S: location=1 nice=0 pw=0 uuid=0 compress encrypt
Wed Oct 22 00:35:58 2008 RescueRecovery: br_funcs returned error code 0x58A
Wed Oct 22 00:35:58 2008 RescueRecovery: Backup failed. Free Space High=0x00000006 Low=0x913C9000
Wed Oct 22 08:39:16 2008 RescueRecovery: Unable to send ENCRYPT_OFF IOCTL: Error 1 SetFilter
Wed Oct 22 08:47:36 2008 RescueRecovery: Unable to send ENCRYPT_OFF IOCTL: Error 1 SetFilter
Wed Oct 22 09:33:33 2008 RescueRecovery: Unable to send ENCRYPT_OFF IOCTL: Error 1 SetFilter
Can anyone help understand these errors?
Thanks
Roderic

I looked into my Event Viewer and got a hint. Also, knowing that my anti-virus program,
BitDefender, has a feature that prevents modification to the registry without permission from
me, and I hadn't been asked for such, I decided to turn that feature off and try again.
That worked, and I now have the latest version of Rescue and Recovery installed.
Bob Stockler
G41 - 2886-5TU - Mobile Pentium 4 532 - 3.06 Gh
2 Gb RAM - 80 Gb Toshiba 5400rpm HDD - Win XP Pro

Similar Messages

Rescue and Recovery 4.21 - Will not use all the freespace on 2nd HDD

I have had this problem for a while and upgrading to the latest release of RnR does not resolve it.
I have a 160GB 2nd HDD in my Ultra Bay and RnR comfortably backs up the initial image and three incremental images using a total of 90GB. However, subsequent backups are not made as the software reports that there is not enough space - even though there is some 40GB free and the incremental backups are always less than 2GB.
I am using this on a T61p if that is of any relevance.
Anyone have a solution?
Thanks

I looked into my Event Viewer and got a hint. Also, knowing that my anti-virus program,
BitDefender, has a feature that prevents modification to the registry without permission from
me, and I hadn't been asked for such, I decided to turn that feature off and try again.
That worked, and I now have the latest version of Rescue and Recovery installed.
Bob Stockler
G41 - 2886-5TU - Mobile Pentium 4 532 - 3.06 Gh
2 Gb RAM - 80 Gb Toshiba 5400rpm HDD - Win XP Pro

Service Partition - Rescue and Recovery installation fails (not enough free space)

Im am aware about former posts to this subject on this forum, but they didn't answer all my questions, so I reopened the subject.
I tried to install "Rescue and Recovery" on T60 with win XP Pro and got the following message:
'There is not enough free space in the boot sector to install the Rescue and Recovery boot manager'
I followed the solution in "Rescue and Recovery installation fails") from 08-09-2008 03:03 AM
and created a hidden partition with Parted Magic but the rescue and recovery still fails with the same message.
Somewhere in the forum I read that the original service partition has a special format and not ntfs.
Could somebody tell me is it true or not ?
How can I rebuild this service partition ?
Do I need special setting, flags there ?
Is it possible to rebuild this partition without recovery CDs at all ?
Actually I'm wondering to, about the error message. It is saying '"..There is not enough free space in the boot sector ..." .
Is it possible that the boot sector is the problem and not the service partition ?
How can I fix that ?
Thanks in advance if somebody helps.

I have a 4-year-old ThinkPad R51. Because I was getting intermittent boot-up error messages--"Rescue and Recovery has encountered a problem and needs to close"--with ver. 4.0, I tried to upgrade to ver. 4.2. Per instructions, I first removed ver. 4.0 using Windows Control Panel. Then each attempt to install 4.2 failed with the message: "Error 25025. There is not enough free space on the computer to install or upgrade the Rescue and Recovery environment." Just before that error message popped up in center-screen, I got a Windows message at lower right saying "You are running out of space on SERVICEV001 (Z:}" Of course, there was no way I could view partition Z (that I knew of).
Thanks to the helpful messages above, I downloaded Parted Magic (http://partedmagic.com), burned a boot CD per its instructions, and re-booted with that CD. Using GParted, I saw that my SERVICEV001 partition was merely 590 MB, and 587 MB was in use. So I reduced my C partition by 500 MB and added 500 MB to the Z partition, raising it to 1090 MB. Then I was able to re-boot into Windows and the installation of Rescue and Recovery 4.2 was error-free.
Out of curiosity, I again re-booted with the Parted Magic CD to see how much space on the Z partition was taken by the RnR ver. 4.2 installation. To my surprise, it showed that still only 587 MB was in use, and 503 MB remained unused.
I thank those in this forum whose messages gave me the needed guidance. And I thanked the author of Parted Magic with a $10 donation, as I hope other users of his open source program will do.
Message Edited by DougSchafer on 08-08-2008 06:06 PM
Message Edited by DougSchafer on 08-08-2008 06:12 PM

Rescue and Recovery 4.2 Does not Launch from Start Programs Thinkvantage

I have a T61 with XP SP3. I recently installed and uninstalled the version of Ubutuno that can be booted from Windows. I played with it for a few days then uninstalled it. Then I unistalled Rescue and Recovery using Add Remove programs...I am thinking of getting a SSD and I wanted to remove large programs before I image the disk.
I changed my mind and tried to reinstall Rescue and Recovery. I got the error saying that my boot space was too small. I used the Lenevo mbr repair feature that I found on this board.
I was then able to install R&R 4.21, and I was able to create recovey disks using the create recovery disks program
However, when I try to launch Rescue and Recovery, (Start, Programs, Thinkvantage, Rescue and Recovery). the disk spins and I get the hour glass on the cursor...and the hour glass goes away after about 7 seconds...the disk continues too blink off and on, but the program will not launch. The rrservice.exe and rrpservice exe services are running. I tried disabling Kapernsky virus, and that did not help. I have rebooted several times.
Any suggestions! I will buy you a beer for sure!!
Thanks
Jeff

My other post just gave you the basics. I got tired to typing the same info over and over.
Two issues lately.
(1) I am going from vista to win7, and I have a Factory shipped Lenovo. RNR wont install.
(2) I have win7 on a factory ship, and I want to go from Hdd to SDD. USB recovery wont boot.
==
I take my backups to a 2nd HDD. Also, every few months, I backup to a DVD set, HDD's may last 3 years, maybe 4. You dont want your loved backup on the C drive, and HDD fails. On top of that, if you back up to the C drive, the HDD grinds away. Read C, write to C\rrbackups. Backup will run faster to 2nd HDD or USB.
===
You state a pristine Vista. I am guessing it was a Factory shipped Lenovo with Vista.
The TIP in the other post is if you know of this issue BEFORE windows 7 install.
At the time during Win 7 install, and it is deciding where to put itself, there is a Default Recommended and I think a drop down list of other options. This is tricky. Example, (a). park me in the current C partition. (b) park me on the whole HDD.
Did you upgrade the Vista, inplace to win7 or did you clean install win7 to a blank C partition.
Lets see if you have a recovery(vista) partition.
Go to control panel>admin tools>computer management>disk management. Check to see if other partitions show up other than the C drive. Recovery partition should be around 10 GB. Sometimes this partition is labeled IBM_Preload or similar.
Solution/workaround
I dont have 1 that i have tested. Maybe other users can offer suggestions.
(1)You could delete the Q, but this might not clean up the MBR/BCD(boot control) entries.
(2) Backup your loved win7, erase HDD, then restore. MAYBE a win7 backup allows ignoring the Q partition. I am not an expert with using win7 backup, and I dont have a q drive.
*** all this is time consuming**, risky, and may not solve the issue.

Rescue and Recovery error message

Hello everyone,
I hope someone can assist me.
I have a 3000 J series desk top computer that has a error message that comes up several times a day. It says Rescue and Recovery has failed and I need to click the site to upgrade Rescue and Recovery. I click it and the Lenovo web page comes up to the download page. I try to down load it and I get the error message " tvtiargot has stopped working. Do we need the Rescue and recovery or is this just a junk file that Lenovo puts on the computer?
Also how many memory ports are there in a 3000 j desk top? is there a way to find out without taking the cover off?

Lenovo J series has 2usb ports in the front and 2 in the back...If you need to use more a hub can be attached to one of the back usbports. Keep in mind one of the 2 ports in the back is used by the keyboard. Rescue and Recovery is notorious for not working properly in lenovo 3000J and thinkpad series. Some become corrupted and refuse to start..some are controled by Client Security..and sometimes will not open with the password or asks for one when you never created one. Beware...you delete Rescue and Recovery and you have a crash..you are toast ...The recovery disk that you make operates on the rescue and recovery format. It can be replaced by acronis..avail at staples..and more reliable ..but becareful about deleting the Rescue and Recovery program especially if you have enabled the client security...it is connected to the security chip in the bios..You many have to deactivate the chip first in the bios ..so you don;t get shut out of your computer....Addtitonal advise ..do not play sony/bmg music cd's in your lenovo..they can deactivate your cd/dvd drive as they contain a stealth program that can damage your system.
Other problems ..Roxio can severely slow down your system..and is most always a bundle sold with lenovo..You have to increase your virtual memory to almost 3000mb to speed things up..Upgrade your system to 2gb is you haven't already done so.. there are two memory slots...one is already occupied by 512mb memory chip..buy 2 1gb chips and put them in the slot after removing the 512mb. Open the cabinet...It is easy as changing a lightbulb.....good luck!

Rescue and Recovery 4.21.0016.00 scheduler does not start RnR

The scheduler worked up to a year ago. Then it simply stopped operation. I tried different schedules - no effect. I changed the USB drive - no effect. I checked ...\HKEY_LOCAL_MACHINE\SOFTWARE\Lenovo\Scheduler\Tasks\Rescue and Recovery but I do not know ahich parameters to modify, eventually.
What can I do to re-activte the scheduler?

Hi,
please tell me, what exactly do you see, when you try to select the USB HDD as the backpu location?
Is this the first backup, that you want to place on the local HDD and also on the USB HDD?
Please note, that in case you already placed some backups on the Local HDD and now you want to add an USB HDD, as the storage place for the incremental backups, then you might have these issue, because the USB HDD was not selected from the start as the secondary backup storage location.
Back to your situation: please tell me, what is located on the USB HDD? Are there some files, and was there any kind of RnR backup made?
Sorry for that many questions, but I just want to make sure, that I understand this situation correctly so that I can optionaly try to reproduce this situation.
Here are some advices, that might help out:
- one of the recommendations when using RnR with USB HDD as a backup storage is to clear the USB HDD, format is, create a partition and clean this HDD. Once the First RnR backup is placed on this USB HDD, you can put back all your files on this USB HDD and can continue to use it as a backup and also as a File sotrage.
- please also go into the registry :
HKLM\Software\Lenovo\Rescue and Recovery\Settings\Backups
and make sure, that on the right side is the value of the "USBPartition Number"-key set to "1".
I have seen it sometimes to happen, that RnR could not detect the USB HDD, becasue this partition option want set to 0 or no value, which indicated to RnR that there is no option to use a USB HDD as a backup storage.
Pelase let me knwo, any update, so that I can try to help you out with this.
Cheers

Rescue and Recovery 4.5: Boot Environment does not list Backups on USB Drive

Hello,
I have a fresh installed Windows 7 on a X 230 and am now setting up my backup. The notebook came without an OS so I installed Win7, all drivers and the Thinkvantage Software myself. Then I made a backup with Rescue and Recovery 4.5 to an external USB 3.0 HDD. The Backup is listed in the Windows program, but when I boot to Rescue and Recovery, the backup is not listed.
Since there arent any options I could change during the backup or the recovery, I have no idea what went wrong..
Thanks!

In the standalone boot of RNR, go to the advanced GUI, chose Restore. After a few screens, you will see a restore from location, default is Local Hard drive. This is a drop down list. USB option is available in the drop down list. The USB must be connected during the standalone boot. If the backup is NOT the same UUID as your system, check the box that says show backups from all systems.
Also read my post dated Nov 22,2011 . RNR backup reverts to local. This may not apply to USB backups.

Difference between the Q partition recoverable Boot and the Rescue and Recovery??

Hi,
What is the difference between the two?? Sorry if this is a stupid question lol Can I still back up from previous state using rescue and recovery if i do not have the Q partition?? b/c i do not think I will ever bring this laptop to the factory state again.

someotherguy wrote:
One tip: make sure your external HDD is bootable by pressing F12 at Lenovo BIOS screen and choosing the USB HDD. If it's not bootable, then use the "create rescue media" function of Rescue & Recovery to make it bootable.
If you do this, look very carefully for a check box that says something like "preserve existing data" or your drive will be formatted before being made bootable. You backup will be lost. You can always make another one, but sure as bread falls butter-side down, your HD will fail between formatting and the next backup...
Z.
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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Rescue and Recovery 4 and X31 HPA Restore Your Backups

Good morning!
Installed a new hard drive on my X31. I used a purchased set of official restore media to do a clean install of Windows XP with the HPA Predesktop Area in place.
Two weeks later all of my Windows and ThinkPad updates are complete and I am ready for a clean backup.
I installed Rescue and Recovery 4.23 and after a false start, I successfully made a backup to a USB Hard Drive that will boot into ThinkVantage Rescue and Recovery. The Windows software seems to be fully functional.
On normal bootup, however, if I use F11 or the Access IBM button, I am taken to the original Predesktop HPA interface -- so the partition is really there. The Factory Restore appears to now be functioning if I ever wanted to use it.
My problem (or questions) relates to the "Restore Your Backups" icon. When I select it, I get the message: "IBM Rapid Restore PC is not installed. Press the enter key to reboot to Windows and install IBM Rapid Restore PC."
Therefore, that portion of the HPA is not accessible.
And, therefore, other than a factory restore, there is no way to run restore from the HPA.
So, here are my questions:
1. Is there anyway to put the Rescue and Recovery 4 predesktop area in this HPA?
2. If so, would it wipe out the Factory Restore option?
3. Should I have made at least one backup with "IBM Rapid Restore PC" before the "Rescue and Recovery 4" installer removed it?
4. Is there any space on the HPA I can recover?
5. Is there a tool or method to delete the "Restore Your Backups" icon if it is non-functional?
This may all seem not that important but I do care about this awesome X31 and I really would like to know how all of these competing technologies interface with each other.
Thanks for any help.,
Charlie

> ... it does not support X30 or X31, this could be part of the problem.
It also says that it *** may *** work on other systems. My experience is that if the IBM/Lenovo software supports the X32 (and RNR4 does), then it will work just fine on the X31 (example: Access Connections; exceptions: drivers that are specific to the very few hardware differences like CDC daughter cards -- Bluetooth).
The existing version was uninstalled and it was "way older" than what is covered in those special instructions (thanks, I did check it out -- no directory or utility present).
This is probably the end point for me -- good advice: "If that does not work, and if R&R under Windows works, you might create Recovery media and then boot from that if you want to restore from backups."
So, here is one new idea and one new confusion:
The last "official" RNR that supports the X31 was version 3.1 but it contains this somewhat cryptic (to me) caveat:
Consideration 12
computers that have a hidden protected area (HPA), also referred
to as PARTIES, and have the Rescue and Recovery program installed
will not be able to boot into either the PARTIES or Rescue and
Recovery workspace after recovering the original factory contents.
To enable the PARTIES area again, restore a backup using either the
Rescue and Recovery program in the Windows environment or by booting
from rescue media and then uninstall the Rescue and Recovery program.
My thought: Should I uninstall RNR4, install RNR3.1, and then upgrade to RNR4?
My confusion: There are apparently two types of predesktop areas: HPA and Type 12.
Do RNR3 and RNR4 only use Type 12? If so, can it coexist with the HPA, can it replace the HPA on its own, or do RNR3 and RNR4 not install the Type 12 space nor update the HPA if the installer finds an intact HPA?
To recap, what I have now is an HPA as it would have existed in 2004. I have a working RNR4 in Windows. The Access IBM button and F11 boot to the HPA. What I would like is an RNR4 predesktop area that can do a factory restore.
Any more help would be greatly appreciated!
Thanks,
Charlie

Rescue and Recovery -- USB external hard drive

Can anyone recommend the best external hard drive to use for Thinkvantage Rescue and Recovery? I've been doing some research and I'm concerned about the Maxtor "one touch" software. If I choose to purchase a Maxtor external hard drive should I go in and delete any software on the drive before I back up from Rescue and Recovery? I have been having a lot of problems with Rescue and Recovery -- it's difficult to delete past backups, and I get hangups. But eventually it usually backs up. I have read reviews for the Maxtor one touch software and it sounds like it doesn't work well for restoring an entire system (problems with certain files, such as hidden files, etc.). But maybe that's not true? Also, do you recommend that I delete all previous backups before running a Rescue and Recovery backup? If not, if I ever had to restore from it, would it automatically use the most current backup?
Thanks in advance for any advice! I'm a novice, but I want to make sure that everything is backed up properly.

Herik,
I'm not sure I'm looking in the right place - the folders you specified don't exist, or they aren't where you indicated. I can only get to "Rescue and Recovery" in the HK - Local Machine registry folder - nothing further there. Here's what I have:
http://files.iclippy.com/109436/1251279402.jpg
Am I looking in the right place?
Note from Moderator: Image(s) >50k converted to link(s).
E
Thinkpad R40 2897-54U running Windows XP Pro

Rescue and Recovery restore does not work because of incorrect display size

I am unable to restore my system when booting Rescue and Recovery from the Service Partition or DVD. R&R configures my monitor resolution as 640x480x16 but displays as if there we many more pixels available. The result is that only a portion of the screen is visible and crucial commands are cut off and unusable.
I have read elsewhere that this might be corrected by updating the DisplayResolution parameter in the WINBOM.INI files found in the \MININT and \MININT\SYSTEM32 directories. I have tried this, setting DisplayResolution=1024x768x16, resetting to the default 640x480x16 and even removing the parameter altogether, all to no effect. My monitor always comes up at 640x480 and screens are always cut off.
A puzzling feature of this problem is that Opera help screens do not exhibit this problem. They display at an appropriate size, maximize correctly and so on.
Any help would be appreciated,
Herb
Solved!
Go to Solution.

Hi hgirard,
http://forum.thinkpads.com/viewtopic.php?p=341939#p341939
Does this help?
Maliha (I don't work for lenovo)
ThinkPads:- T400[Win 7], T60[Win 7], IBM 240[Win XP]
IdeaPad: U350
Apple:- Macbook Air [Snow Leopard]
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Rescue and Recovery to clone to Crucial Msata SSD drive Not Working Error

I have a T520 andI did a complete backup through Rescue and Recovery I did the back up to DVD. I then checked all the DVDs They all have data and are almost full. The T520 came with a Toshiba 500 gig HD, I have added a Crucial Msata 128 GiG, The T520 is running windows 7, and I have loaded the programs I use, and almost no data. The DVDs from the complete back up are marked as follows:
Final SP Backup
Startup Disk
1c
2c
3c
4c
Final Q
Final C
All DVDs are full I Take out the Toshiba 500Gig put in my Crucial Msata Drive Boot with the Startup Disk select complete restore select from CD/DVD The T520 Asks for all the disks Some are only used for a few mnutes then after I put in final C It says it is going to reboot select drive after reboot and then I get the error screen:
1. Insert Your windows installation Disc and restart your computer
2. Choose your language settings
3 Click Repair your computer
File: \windows\system32\winload.exe
Status: 0xc000000f
The Selected Entry could not be loaded because the application os missing or corrupt.
When you receive a laptop from Lenovo they do not give you Windows 7 discs. So there is no way to do a srt. All I want to do is get the Msata drive to boot and run the os and all my loaded programs. This way it is faster and more efficient. Is there a simpler way. Please help I have only got about 40 hours into this mess. Thanks for any help from the experts.
Chipman

I'm a bit confused about the process you are using and what you are trying to do.
If I understand you,
you currently have a working 500gb hdd with the operating system, your programs and your data.
You want to move your operating system to the mSATA drive and have your computer boot from there.
you have made a set of recovery disks using the Lenovo program. This is intended to restore your system to its original state (no data or extra programs)
Here are a couple of options
You can create a "backup and recovery" set of DVD's using the Windows built in programs (click the 'Start' button, then type 'backup' into the search box at the bottom) that will back up all of your system (OS, programs, data, setting etc.)
Use a stand alone program like Acronis to create a clone of your current disk
Thereafter
Remove your current 500gb drive from your machine
Install the mSATA drive
Restore whatever image you want (the Lenovo recovery, the Windows restore or the Acronis [or whatever program you used] image)
Reinstall your 500gb hdd and rename that drive to a letter other than 'C'

Rescue and recovery not working

I wiped my hard drive and installed Ubuntu. Now I need Vista back to use some testing software for my state bar exam. Rescue and Recovery discs as well as f11 system restore keep giving me a startup error. Is Vista gone for good? Lenovo wants to charge me $45 to send discs that will work. Can get an an .iso for this version (Vista Business 64 SP1, I think) somewhere and use my product activation key on the bottom of the PC? I don't have time to search the forums and i'm not really an expert. Please help.
Solved!
Go to Solution.

http://www.mydigitallife.info/2009/04/29/windows-vista-with-sp2-rtm-slipstreamedintegrated-dvd-iso-i...
something here should work for you.
T430u, x301, x200T, x61T, x61, x32, x41T, x40, U160, ThinkPad Tablet 1838-22R, Z500 touch, Yoga Tab 2 Windows 8.1, Yoga Tablet 3 Pro
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Rescue and Recovery 4.21 problem: Restore System not working

Hi,
I've got the following problem: on Vista Business x64 I run RnR frequently to ensure a proper and recent backup in case my HD dies. Now I have a 2nd HD at home and wanted to try if the system restoration process is working like I expect it should - it doesn't!
I save the Backup on a USB HD...
I inserted the new, empty disk into the pc (removed the normal one) and booted with the usb hd connected. No problems starting RnR with the thinkvantage button and beginning the restoration. After quite some time it was finished and I was prompted to restart, which I did. Nothing happened apart from the PC claiming "NTLDR missing" or something. When I watched the content in Windows with the HD connected with a usb cable, it was partitioned in 2 partitions (as it should) but the content wasn't even remotely the same! I read in the forums that maybe the problem was due to a version upgrade from 3 to 4 and made a complete new basic backup and restarted the process. This time with even less success, there isn't even a "NTLDR" error message or similar and the HD is in a single "EISA Partitio". I don't even know what that is...
So, how do I restore my System to another HD? It's really important that this works reliable as this is my computer for work and it would be terrible if data was lost!
Is it even possible to back up the system reliable with RnR?
Regards,
Daniel

I looked into my Event Viewer and got a hint. Also, knowing that my anti-virus program,
BitDefender, has a feature that prevents modification to the registry without permission from
me, and I hadn't been asked for such, I decided to turn that feature off and try again.
That worked, and I now have the latest version of Rescue and Recovery installed.
Bob Stockler
G41 - 2886-5TU - Mobile Pentium 4 532 - 3.06 Gh
2 Gb RAM - 80 Gb Toshiba 5400rpm HDD - Win XP Pro

Rescue and Recovery not recognizing USB DVD writer on X200

I have a SAMSUNG SE-S084B USB CD/DVDRW that reads/burns DVD-R ok in ImgBurn. I already have backup made on the hard drive by RR.
I tried to use the Rescue and Recovery Advanced mode -> menu-Advanced -> "Copy backup from hard drives" to make a set up of backup on the DVD-Rs. However, RR doesn't recognize my USB DVD writer, and therefore I cannot proceed the backup.
Please advise how to make backups on a DVD for Thinkpad X200. Thanks a lot!

I got it!
You just need to be patient. It can take up to two hours.
I wasted about 30 minutes in the fine quality customer support of inner-city Atlanta just to be told it takes that long. 30 minutes.
I am extremely unimpressed with Atlanta customer service, and the rep's advice after 25 minutes was that he was going to send me a couple more recovery disks! He had no idea about anything I was talking about. I complained to the manager who finally told me to just wait. However when I complained to him he thought it was a joke.
Customer service in Lenovo, especially their Atlanta location is a farce. You're welcome for me having to sit through that.

Rescue and Recovery 4.21 - X200 Not Working?

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