Rescue and Recovery 4.3 for Windows 7 Problem on T60p

Rescue and Recovery 4.3 advanced mode doesn't communicate with my USB devices. I want to rescue a number of files located on my USB backup, but the R&R never communicates with it. No problem viewing it with Explorer.
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My Mistake! I incorrectly assumed that the Rescue & Recovery update would allow me to restore individual files. I neglected to read the install information text included with the download. R&R does work, but doesn't permit access to any prior files. Too bad.

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Rescue and Recovery 4.3 for Windows 7, installation

Hello,
I purchased my system June 16, 2009 with Vista downgraded to XP Pro so I was not able to purchase a upgrade disk from Lenovo.
This week I purchased the Windows 7 64 bit Home Premium upgrade package at a local store.
I did the upgrade (clean install) Windows 7 64 bit Home Premium on my ThinkPad T400 type 2764-CTO. Also successfully installed all Win 7 64 bit ThinkVantage software with System Update 4.
I downloaded Rescue and Recovery 4.3 for Windows 7
The documentation for the installation of R&R 4.3 is difficult to comprehend and I could not find a post on this board that deals with my topic.
The recommended procedure before installing Rescue and Recovery on computers running the 64-bit version of Microsoft Windows 7 is:
you must download and install the Microsoft Visual C++ Redistributable Package (x64) SP1.
That was done with no problems!
To make the Rescue and Recovery program work with Sysprepbackup in the Windows 7 operating system, you must download and install the Sysprepbackup accessory package.
The Sysprepbackup operation changes in the Windows 7 operating system because a new version of Windows Recovery Environment (Windows RE) is built in the Windows 7 operating system. When you run the System Preparation Tool (Sysprep) and use the /generalize option, the Sysprep operation disables Windows RE by removing the Boot Configuration Data (BCD) entry to the Rescue and Recovery Pre Desktop Area (PDA). To make the Rescue and Recovery program work with Sysprepbackup in the Windows 7 operating system, you must download and install the Sysprepbackup accessory package.
and here starts my problem installing the package!
Instruction:
To install the accessory package in the Windows 7 operating system and take a Sysprepbackup on a USB hard disk drive, do the following:
Type the following commands to start the Sysprepbackup process using administrative privileges: cd "\Program Files\Lenovo\Rescue and Recovery" rrcmd sysprepbackup location=U name="sysprep backup" The "...run sysprep now..." message displays. Note: Before you take a Sysprep backup on the USB hard disk drive, make sure that there is at least one backup on your local hard disk drive.
Go to the C:\Windows\Systme32\Sysprep directory and launch the sysprep.exe file. The System Preparation Tool window opens.
Be sure to select Quit from the Shutdown Options drop-down list box. Click OK to save the setting. The Sysprep process begins.
When the Sysprep process is completed, run the msi file that you downloaded using administrative privileges. Wait until the package is successfully installed.
Restart your system. Then, it will automatically boot to the PDA to continue with the Sysprepbackup process on the USB hard disk drive. For the detailed parameters about the restore operation commands using RRCMD, refer to the Rescue and Recovery 4.3 Deployment Guide. Software versions to use with this release.
3.At the end Install the Rescue and Recovery 4.3 package.
Ok that should be simple to do.
What is "Sysprepbackup" and do I need to follow the installation procedure above to be able to install and run Rescue and Recovery 4.3 for Windows 7. I dont think I need to or want to do a "Sysprepbackup on a USB hard disk drive". or may be I will when I understand what it is.
Can I simply install the Microsoft Visual C++ Redistributable Package (x64) SP1 and the the Rescue and Recovery 4.3 package.
Thank you
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I installed Win 7 Pro 64 on my T400, ran TVSU and installed R&R 4.3. Fortunately, I didn't read those instructions first, or I might not have done it
Have you tried just installing R&R? If it needs anything else, it should ask for it during the install. IIRC, it does require the VCC+ package.
Z.
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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Where is Rescue and Recovery 4.50 for Windows 7 and why was it removed from the support site?

When Rescue and Recovery 4.51 was released a few weeks ago, all references to the previous version were replaced. Unfortunately, the new release is not supported on the R series machines nor on the earlier T series machines, so for those machines, the only version of Rescue and Recovery for Windows 7 that is available is version 4.30.0027 which was released in September 2009.
This makes no sense.
Please re-instate the documentation and download links for Rescue and Recovery 4.50 for all machines which were supported on that release but are not on version 4.51.
ThinkPad R61 8932-CTO T8300 2.40 Ghz 3GB RAM Win XP
ThinkPad R500 2714-CTO P8600 2.40 Ghz 3GB RAM Win XP; Two ThinkPad R500's 2714-CTO T9600 2.80 Ghz 4GB RAM Win 7
ThinkPad T500 2241-DB9 T9600 2.80 Ghz 4GB RAM Win 7
ThinkCenter A63 5237-CTO 3GB Ram Win XP; A21m and a pair of 380XD's

Thank you for your response.
The R61 and the R500 that I own, that are currently running Windows XP are staying there until Microsoft stops supporting Windows XP, at which point I will decide what to do with them, so trying 4.51 on them is not currently an option.
As an IT professional, I tend to be the support guy for all the Lenovo computers in my family. My son also has an R500, which was purchased used, and it came with Windows 7. When I set it up for him, I installed Rescue and Recovery 4.5 over 4.3 before taking the original full system image backups. He would loose the capability to use those backups if I were to try to downgrade that machine to Rescue and recovery 4.3. My own R500 came with Rescue and Recovery 4.30.0025, (for which there is no documentation nor download links available, to my knowledge), and I have never upgraded it, because I am concerned that all my backups would become unreadable if I did. I don’t think it is worth the effort to make all the external bootable backups that upgrading the software would require. I would upgrade if I was assured that version 4.30.0027 could read the backups taken by version 4.30.0025.
There were 2 more versions of Rescue and Recovery. There was version 4.31.007 released on 2010/09/28 and version 4.31.011 released on 2011/03/04. The document ID’s for release 4.51 are the same as those for the 4.31 releases, so I should assume that Lenovo considers the 4.31 releases a major advance over the 4.30 release, and thus not a valid fallback option but why not?
The download links for Rescue and Recovery 4.31.007 are:
http://download.lenovo.com/ibmdl/pub/pc/pccbbs/thinkvantage_en/tvtvrnr431_007en.txt
http://download.lenovo.com/ibmdl/pub/pc/pccbbs/thinkvantage_en/tvtvrnr431_007en.exe
The download links for Rescue and Recovery 4.31.011 are:
http://download.lenovo.com/ibmdl/pub/pc/pccbbs/thinkvantage_en/tvtvrnr431_011en.exe
http://download.lenovo.com/ibmdl/pub/pc/pccbbs/thinkvantage_en/tvtvrnr431_011en.txt
ThinkPad R61 8932-CTO T8300 2.40 Ghz 3GB RAM Win XP
ThinkPad R500 2714-CTO P8600 2.40 Ghz 3GB RAM Win XP; Two ThinkPad R500's 2714-CTO T9600 2.80 Ghz 4GB RAM Win 7
ThinkPad T500 2241-DB9 T9600 2.80 Ghz 4GB RAM Win 7
ThinkCenter A63 5237-CTO 3GB Ram Win XP; A21m and a pair of 380XD's

How to install Rescue and Recovery 4.21 on Windows 2003

There should be a good amount of users running Windows 2003 on their thinkpad for various reasons. As much as I tried, I could not get Rescue and Recovery's MSI to install on my X61 running Win2003 R2 SP2, despite attempts to modify the Setup.ini file.
the changes made in setup.ini:
[Win2003Server]
MajorVer=5
MinorVer=2
MinorVerMax=3
BuildNo=3790
PlatformId=2
The returned installer error is "The current operating system is not supported for running Rescue and Recovery. Supported operating systems includes Microsoft Windows 2000 with Service Pack 3 or Windows XP with Service Pack 1 or later".
This is such a shame as I'm pretty sure RR would run just fine on win2003 as both WinXP and win2003 are based on the same underlying technologies and code. Please advice if there's any method such as a command switch for MSI installer to suppress OS detection error or any modification that can be made to setup.ini to get it to install on win2003 or any utility that can be used to modify MSI files and database? Thanks!
Message Edited by Xseriesfanboy on 08-31-2008 08:26 PM
Message Edited by Xseriesfanboy on 08-31-2008 08:30 PM
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Alrighty..I've manage to google a hack to this problem of getting Rescue and Recovery to install on Windows 2003. So let this post be a guide to how to get this done:
Getting the tools to modify Rescue and Recovery MSI (Windows Installer)
Download and install Orca MSI editor from http://astebner.sts.winisp.net/Tools/Orca.zip
Review http://ravi1337.blogspot.com/2007/05/orca-msi-editor-make-any-software.html, this guide should give you a good idea what you'll be doing with this tool.
Download Rescue and Recovery™ 4.21 from Lenovo
Download Rescue and Recovery™ 4.21 for Windows XP (32-bit) or Windows 2000 from http://www-307.ibm.com/pc/support/site.wss/license.do?filename=thinkvantage_en/z652_setup_rnr42_016c...
Ensure you are downloading full install with all language pack to avoid any missing installation file due to regional settings
Run the installer and see that all files are extracted accordingly.
Modification of Rescue and Recovery Installer
Delete all files in C:\Documents and Settings\(User Account Name)\Local Settings\Temp\ this will prevent confusion on which files are unpacked and created by RR installer
Extract z652_setup_rnr42_016c.exe into a folder named z652_setup_rnr42_016c.
Execute tvtrnr42.exe
The MSI installer is then unpacked to the following default directory: C:\Documents and Settings\(User Account Name)\Local Settings\Temp\. Note that the installer creates two directories for installation of RR, that are {F151F2B3-0C32-44D3-90E2-E639B8024622} and _isXXXX <--- 4 randomly generated digits
The folder _isXXXX contain Rescue and Recovery.msi
On the first run of the installer, the following error will be shown "The current operating system is not supported for running Rescue and Recovery. Supported operating systems includes Microsoft Windows 2000 with Service Pack 3 or Windows XP with Service Pack 1 or later". DO NOT CLICK OK! This is cause the installer to purge all installation files and related directories in the temp directory. Just leave the error window as it is without clicking the OK button!
Copy all TVT files from folder z652_setup_rnr42_016c into both directories
Modify setup.ini entry for Win2003Server with notepad and save changes:
[Win2003Server]
MajorVer=5
MinorVer=2
MinorVerMax=3
BuildNo=3790
PlatformId=2
Right-click on Rescue and Recovery.msi and edit with Orca
Go to LaunchCondition Table
Drop the following rows and save changes:
(((VersionNT=501 AND ServicePackLevel>=1)OR (VersionNT=500 AND ServicePackLevel>=3)) AND WINSERVER=0) OR Installed- The current operating system is not supported for running [ProductName]. Supported operating systems include Microsoft(R) Windows(R) 2000 with Service Pack 3 or later and Windows XP with Service Pack 1 or later.
IEEXISTS=1 OR Installed - [ProductName] requires Microsoft(R) Internet Explorer version 5.5 or higher. You cannot install the Rescue and Recovery program without this version of Internet Explorer.
INCOMPAPPNAME=0 OR Installed - [INCOMPAPPNAME] is installed and is incompatible with this version of [ProductName]. This application cannot be installed. To install [ProductName], uninstall [INCOMPAPPNAME] and then restart this setup.
Not SGEWRONGVERSION OR Installed - [INCOMPAPPNAME] is installed and is incompatible with this version of [ProductName]. This application cannot be installed. To install [ProductName], uninstall [INCOMPAPPNAME] and then restart this setup.
When you're done with these modification, re-run Rescue and Recovery.msi without closing the previous error window. Rescue and Recovery should now install without any glitch! Good Luck!
Message Edited by Xseriesfanboy on 09-01-2008 06:37 AM
Message Edited by Xseriesfanboy on 09-01-2008 06:38 AM

Error installing rescue and recovery 4.3 on windows 7

i have a sl410 with windows 7 ultimate(32bit) installed, but i failed to install rescue and recovery 4.3 for many times,reporting"Error 25014. There was an error installing the Rescue and Recovery boot manager. Return code: 6".
why?
i found someone said about using a command line installation which will NOT install the RnR partition,but how to use command line installation?i've got only the tvtvrnr43_1027sc.exe downloaded file and the tvtrnr43_1027.exe in C:\SWTOOLS\apps\rnr43sc\ directory,how can i input the comands like setup.exe /a /s?which command should i use?

http://forum.lenovo.com/t5/ThinkVantage-Technologies/Rescue-and-Recovery-4-3-for-Windows-7-installat...

Rescue and Recovery 4.3 on Windows 7 64 bit won't install

Hi,
I had to reinstall my Windows 7 and when I did that I accidentally wiped away the Recovery partition. I didn't think this would be a problem but now I am trying to install Rescue and Recovery 4.3 on Windows 7 64 bit and I keep getting this error
"Error 25014. There was an error installing the Rescue and Recovery boot manager. Return code: 6"
I am wondering why I am getting this error and how I can install Rescue and Recovery 4.3?

Hi,
can you also specify, how did you installed Win7?
Using Recovery CDs? or?
Note, that RnR needs to modify the boot loder of Windows and if the access is blocked, due to permissions, then this situation of course will happen.
However, there is also a second option, on how to get RnR installed and this is using a command line installation which will NOT install the RnR partition.
NOTE: the change in the boot loder is needed only for the creation of this RnR partition.
For more info, please read the following RnR manual:
http://download.lenovo.com/ibmdl/pub/pc/pccbbs/thinkvantage_en/rnr43dg.pdf
Feel free to ask any other question.
Cheers

Rescue and Recovery 4.3 on Windows 7 Pro

I've just upgraded my ThinkPad R61 to Win 7 Pro, successfully installed all Win 7 ThinkVantage software and here starts my problem:
When I try to create a backup using RnR 4.3 I get "Gathering system settings and data. Please wait" window, r2r.exe is working for a few minutes and that's it. Nothing more after 11 hours. I thought it may be related to ESET Smart Security, but no.
Part of rr.log:
Wed Nov 04 23:47:02 2009 RescueRecovery: Running: C:\Program Files\Lenovo\Rescue and Recovery\rrstrigger.exe -start
Wed Nov 04 23:47:02 2009 RescueRecovery: Getting GUI mask is 16
Wed Nov 04 23:47:04 2009 RescueRecovery: Running: C:\Program Files\Lenovo\Rescue and Recovery\rrstrigger.exe -start
Wed Nov 04 23:47:04 2009 RescueRecovery: Getting GUI mask is 16
Wed Nov 04 23:47:07 2009 RescueRecovery: Set LOCAL to UUID and reload backup before create backup!
Wed Nov 04 23:47:07 2009 RescueRecovery: In GetBackupFolderName, get local UUID!
Wed Nov 04 23:47:07 2009 RescueRecovery: loadBackups() - deleteRegistryKey SOFTWARE\Lenovo\Rescue and Recovery\Backups\Local, C:\RRbackups\SZ\0000000000000000-0000000000000000\common\backups.dat
Wed Nov 04 23:47:07 2009 RescueRecovery: loadBackups() - deleteRegistryKey SOFTWARE\Lenovo\Rescue and Recovery\Backups\Second, \common\backups.dat
Wed Nov 04 23:47:08 2009 RescueRecovery: loadBackups() - deleteRegistryKey SOFTWARE\Lenovo\Rescue and Recovery\Backups\USB, \common\backups.dat
Wed Nov 04 23:47:08 2009 RescueRecovery: In GetBackupFolderName, get local UUID!
Wed Nov 04 23:47:08 2009 RescueRecovery: C:\Program Files\Common Files\Lenovo\Scheduler\tvtschedinterface.dll
Wed Nov 04 23:47:08 2009 RescueRecovery: g_pTVTSchedulerInterface is NULL!
Wed Nov 04 23:47:08 2009 RescueRecovery: Get back from GetTaskNextRunTime and return value is 0, next run time is 2009-12-1 12:0:54
Wed Nov 04 23:47:08 2009 RescueRecovery: Set LOCAL to UUID and reload backup before delete backup!
Wed Nov 04 23:47:08 2009 RescueRecovery: In GetBackupFolderName, get local UUID!
Wed Nov 04 23:47:08 2009 RescueRecovery: loadBackups() - deleteRegistryKey SOFTWARE\Lenovo\Rescue and Recovery\Backups\Local, C:\RRbackups\SZ\0000000000000000-0000000000000000\common\backups.dat
Wed Nov 04 23:47:08 2009 RescueRecovery: loadBackups() - deleteRegistryKey SOFTWARE\Lenovo\Rescue and Recovery\Backups\Second, \common\backups.dat
Wed Nov 04 23:47:09 2009 RescueRecovery: loadBackups() - deleteRegistryKey SOFTWARE\Lenovo\Rescue and Recovery\Backups\USB, \common\backups.dat
Wed Nov 04 23:47:17 2009 RescueRecovery: Loc=1 NoPrimary=0
Wed Nov 04 23:47:17 2009 RescueRecovery: In GetBackupFolderName, UUID is 0000000000000000-0000000000000000!
Wed Nov 04 23:47:17 2009 RescueRecovery: loadBackups() - deleteRegistryKey SOFTWARE\Lenovo\Rescue and Recovery\Backups\Local, C:\RRbackups\SZ\0000000000000000-0000000000000000\common\backups.dat
Wed Nov 04 23:47:17 2009 RescueRecovery: In GetBackupFolderName, UUID is 0000000000000000-0000000000000000!
Wed Nov 04 23:47:17 2009 RescueRecovery: loadBackups() - deleteRegistryKey SOFTWARE\Lenovo\Rescue and Recovery\Backups\Local, C:\RRbackups\SZ\0000000000000000-0000000000000000\common\backups.dat
Wed Nov 04 23:47:22 2009 RescueRecovery: Get the shutdown flag from service is 0
Wed Nov 04 23:47:22 2009 RescueRecovery: Get the shutdown flag from service is 0
Wed Nov 04 23:47:29 2009 RescueRecovery: Running: C:\Program Files\Common Files\Lenovo\msgbox.exe /t=56 /id=65 /wait
Wed Nov 04 23:47:29 2009 RescueRecovery: In CreateSpecialBackupFolder, get szBackupFolder is C:\RRbackups\SZ\0000000000000000-0000000000000000
Wed Nov 04 23:47:29 2009 RescueRecovery: CreateSpecialBackupFolder: szBackupFolder= C:\RRbackups, szMidiumFolder = C:\RRbackups\SZ
Wed Nov 04 23:47:29 2009 RescueRecovery: Running: icacls "C:\RRbackups" /inheritance:r
Wed Nov 04 23:47:29 2009 RescueRecovery: Running: icacls "C:\RRbackups" /grant:r *S-1-5-18OI)(CI)F /T /C
Wed Nov 04 23:47:29 2009 RescueRecovery: icacls Legacy folder: C:\RRbackups\*
Wed Nov 04 23:47:29 2009 RescueRecovery: icacls Legacy folder: "C:\RRbackups\SZ" /inheritance:d
Wed Nov 04 23:47:29 2009 RescueRecovery: Running: icacls "C:\RRbackups\SZ" /inheritance:d
Wed Nov 04 23:47:29 2009 RescueRecovery: Running: icacls "C:\RRbackups\SZ" /grant:r *S-1-1-0OI)(CI)F /T /C
Wed Nov 04 23:47:29 2009 RescueRecovery: Running: icacls "C:\RRbackups\SZ" /inheritance:d
Wed Nov 04 23:47:29 2009 RescueRecovery: Running: icacls "C:\RRbackups\SZ" /grant:r *S-1-1-0OI)(CI)F /T /C
Wed Nov 04 23:47:30 2009 RescueRecovery: Running: icacls "C:\RRbackups" /remove *S-1-1-0
Wed Nov 04 23:47:30 2009 RescueRecovery: Running: icacls "C:\RRbackups" /remove *S-1-5-32-544
Wed Nov 04 23:47:30 2009 RescueRecovery: getting index is 1
Wed Nov 04 23:47:32 2009 RescueRecovery: BackupThread Started. There are 1 partitions to back up
Wed Nov 04 23:47:32 2009 RescueRecovery: Running: C:\Program Files\Lenovo\Rescue and Recovery\instapps.exe /capture
Wed Nov 04 23:47:33 2009 RescueRecovery: Running: C:\Program Files\Lenovo\Rescue and Recovery\Migration\bin\r2r.exe /c "C:\SWSHARE\capture.sma"
Thanks in advance for any help.

I have:
1. Instslled a new 160GB, 7200 RPM Lenovo HDD
2. Clean installed Win 7 Ultimate (retail) x64
3. Clean installed all Lenovo and Microsoft Win 7 x64 updates
On my:
Lenovo T61p, T7700 2.4 Ghz, 4 GB Ram
I downloaded Rescue and Recovery..tvtvrnr43_en.exe and saved it to my desktop.
When I go to install the RnR I get the following error message:
"Microsoft Visual C++2005 Redistributal (x64) SP1 needs to be installed before you can install RnR".
One of Microsoft's important updates was the above MS Visual C++ which I installed.
I phoned Lenovo support in Atlanta and they said they offer no support on a retail version of Win 7. They
said that I was "missing some kernal" that came with the original OEM software which isn't on a retail clean
install. I'm baffeled since all other Lenovo Win 7 updates were able to be installed and are working properly.
I'm stuck. Any Suggestions please.
Thanks,
Altoid666
T530,Core i7-3820QM,16GB Ram, Intel 530 SSD 240GB, Blutooth 4.0,Ultimate-N 6300, 15.6 FHD, Nvidia NVS 5400M., All software current.,
Windows 7 Ultimate x64 , SP1. Office 2013 Professional

Rescue and Recovery after update from Windows Vista to 7

I've updated my 2 years old Lenovo T60 from the preinstalled Windows Vista to Windows 7. For short: I like it.
I kept the recovery partition but now want to update it, to keep it in sync with the current windows and Rescue and Recovery versions. By the way, due to earlier problems the system in this versions is not functional anymore. I tied to read the manual of Rescue and Recovery, but didn't get it...
Is their an "easy" way (or documentation) to accomplish that?
Thanks and Greetings

T60-user wrote:
I've updated my 2 years old Lenovo T60 from the preinstalled Windows Vista to Windows 7. For short: I like it.
I kept the recovery partition but now want to update it, to keep it in sync with the current windows and Rescue and Recovery versions. By the way, due to earlier problems the system in this versions is not functional anymore. I tied to read the manual of Rescue and Recovery, but didn't get it...
Is their an "easy" way (or documentation) to accomplish that?
Thanks and Greetings
The factory partition can't be updated - it is your recovery for what came out of the box with the system. You can create factory recovery CD's/DVD's and store them somewhere just in case, and then you should be able to remove that partition and reclaim the space. At that point, Rescue and Recovery for Win7 becomes your sole recovery option.
There is a lot of new architecture in the Win7 version of R&R so you can't "upgrade" it from Vista - you'll need to install the new version in Win7. It would probably be a good idea to burn your Vista Rescue and Recovery backups to CD/DVD before you upgrade, too.

How to get thinkvantage rescue and recovery to install on windows 7

I have successfully upgraded from Vista 34 bit to Windows 7 64 bit. All is working smoothly, however, the thinkvantage toolbox tells me to install thinkvantage rescue and recovery. I have tried to do this from the Lenovo website, however an error mesage tells me I have to install something else first. Unfortunately, I don't know what it is or where to find it. Any suggestions?
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Alia wrote:
I have successfully upgraded from Vista 34 bit to Windows 7 64 bit. All is working smoothly, however, the thinkvantage toolbox tells me to install thinkvantage rescue and recovery. I have tried to do this from the Lenovo website, however an error mesage tells me I have to install something else first. Unfortunately, I don't know what it is or where to find it. Any suggestions?

Rescue and Recovery CD's for T43

Anyone want to burn me a set of CD's for Thinkpad T43? Having a problem and can't burn my own. Thanks

You need to say whether you have intel or ATi graphics. The recovery set is different.

Rescue and Recovery 4.3

I just did a clean install of Windows 7 64 bit Ultimate on my Lenovo 3000 N500. Downloaded Rescue and Recovery 4.3 for Windows 7. It won't install correctly. I get a message that it is only for Lenovo products!
How do I "rebrand" my laptop to Lenovo so that the install will complete?
Thanks for any help.
billsite34
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Hi folks - I wanted to thank you for the input, and clear up what is going on with ThinkVantage tools and the Value Line systems.
The goal of the Value Line PC's is to offer outstanding quality, cost competitiveness and timely technology. Many decisions have been made to achieve that, and one of them made along the way is to offer a different set of value-added tools and move away from the ThinkVantage toolset, which are traditionally optimized around the ThinkPad and ThinkCentre lines. We haven't offered or shipped ThinkVantage tools as part of the Value Line offerings for a while now.
Also, the support statement for the Value Line on R&R was incorrect. The crush to get Win7 versions on the web led to a few errors, and that was one of them. One of the side-effects of that highly nimble product line is that the BIOS used isn't a fully-optimized Lenovo BIOS. The ThinkVantage tools are BIOS-locked, and so the Value Line isn't compatible. The new pre-loaded tools included with those systems obviously don't have those constraints.
As for Win7 support on older Value Line PC's, we don't support them for free as they aren't part of the Value Line strategy. When the "OEM" versions of the ThinkVantage tools become available (the ones that work on non-Lenovo) for sale, they should work on the Value Line systems. Since there are licensed elements in the software, and the Value Line systems were not included in the latest round of licensing for those components, they would need to be purchased for any non-Think system. You'll see support for ThinkVantage tools for Win7 on non-Lenovo next year.
Thanks again, and I hope that clears things up!

Rescue and Recovery -- Error 25011. A file required to install could not be located.

I have 2613CTO T60 with WinXP Pro SP3 and IE8.
RnR v4.21 is installed on my system.
I have downloaded this RnR v4.23 installation package -
tvtrnr423_017en.exe 227,523,448 (English) Rescue and Recovery 4.23 for Windows XP
but when trying to install an error occured with the following message:
Product: Rescue and Recovery -- Error 25011.A file required to install the Rescue and Recovery environment could not be located. This setup cannot proceed. Make sure that the correct .tvt file is located in the same folder as this setup package and restart this setup.
I also wanted to download this file to try installation again, but it missed indeed!
Moderator edit: Matched subject to question.

Download the full install file including all supported languages (449MB) instead of files by language. It worked for me.
SAP Specialist

T510i rescue and recovery error rc=31

Just got one of these and I'm trying to make system boot and recovery discs using lenovo rescue and recovery. I get as far as being ready to write to the discs but then always get the same error message RC=31. I thought it might be the discs I was using but have tried a number now without any success.

hey ianst510i,
could you try the following :
http://forum.lenovo.com/t5/ThinkVantage-Technologies/Rescue-and-Recovery-4-3-for-Windows-7-installat...
Curious to know what version of the R&R is your T510i on ?
I would also suggest doing and update on your R&R via
http://www-307.ibm.com/pc/support/site.wss/MIGR-74582.html
WW Social Media
Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
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Rescue and recovery unavaliable

Hi i have a lenovo 3000 J series desktop (2005)
model - H7G
machine type - 8259
MFG - 612
product id - 8259H7G
My computer was failing on start up at (press key to interupt normal boot) screen & fan was running constantly.
Downloaded tvtrnr423_017en.exe ( (English) Rescue and Recovery 4.23 for Windows XP) & stored onto cd disc ,then inserted disc onto xp computer.
From then on i can access the computer , but i want to reinstall operating system .
for some reason when i try to use rescue and recovery
Step 1(restore my entire hard drive , including all personal data and settings from backup) click next
Step 2 drop down window (local hard drive) box below is empty the next button is not highlighted?.
Is there anything i can do to get to factory settings, thanks dave.

hey davel12,
for you to restore your system, did you create a system recovery disc prior to the issue that you're currently having ?
WW Social Media
Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
Follow @LenovoForums on Twitter!
Have you checked out the Community Knowledgebase yet?!
How to send a private message? --> Check out this article.

Urgent - Rescue and Recovery application affects CHKDSK function

I hope this is the correct Forum/spot to post this:
I have an IBM ThinkPad T23 with MS XP and SP2, with 640,MB of RAM.
Previously, when I had ThinkVantage Rescue and Recovery application  loaded, I soon discovered it effected CHKDSK function, and would produce the following message during power up or Restart whenever I set CHKDSK to run:
Quote:
Checking File System on C:
The Type of File System is NTFS
Cannot open Volume for Direct Access
Windows has finished checking the disk...
End of Quote.
when in reality, no check disk has been performed by Windows.
Consequently, to avoid serious system problems, I had to uninstall ThinkVantage Rescue and Recovery application. Immediately, CHKDSK function worked perfectly, which helped to prevent system errors and crashes previously occurring.
Hoping that by now, the bugs/problems with this application would have been fixed, I've reinstalled the application (V4.0) and upon testing, found I've immediately again lost the CHKDSK function.
To avoid problems, I'm going to have to again uninstall ThinkVantage Rescue and Recovery application unless there is a patch/fix for this problem that I'm not aware of...if such a fix/patch exists, can someone direct me to it?
Thanks in advance for any guidance/assistance on this anomoly!

Based on Nick’s recommendation I used the Hitachi Data Fitness Test 4.13 to erase all of the file on the hard drive. The details of the installation are below:
1.    Download the Hitachi Data Fitness Test 4.13 from http://www.hitachigst.com/hdd/support/download.htm (file dft32_v413_b00.iso) to another computer and created a bootable DVD using cdburn d: dft32_v413_b00.iso from the directory I downloaded it to.
2.    I started the T61 and put the Hitachi Data Fitness Test DVD in the DVD drive and turned off the T61 and restarted the T61. Note, the boot priority in the BIOS was set to ATAPI CD0:MATSHIAVDV-RAM.
3.    I ran both the Hitachi Data Fitness Test Quick Test and the Advanced Test. The drive past both. The I ran the Erase Disk. These took several hours to complete.
4.    After theErase Disk was complete, I rejected the Hitachi Data Fitness Test DVD and loaded the Rescue and Recovery CD from Lenovo () and restarted the system.
5.    ThinkVantage Rescue and Recovery loaded and I selected “Restore” and then “Restore my hard drive to the orginal factory state” [Next] then “I do not want to save any files.” [Next], [Next], and following the loading of the Rescue and Recovery Supplement CD, and six Product Recovery CD for ThinkPad T61, R61 Type 6480, 7659, 7658, 7660, 7661, 6378, 6379, 6481, 7663, 7662, 7664, 7665, 6337, 1959) and finally Rescue and Recovery Supplement CD again.
Note there was a several minute wait after inserting the Rescue and Recovery Supplement CD for the second time and a system restart, for the Product Recovery to begin processing files.
6.    During the Window creation, I cancelled the use Login for the Administrator’s password.
I back up and running!
Thanks,
Marc

Rescue and Recovery 4.3 for Windows 7 Problem on T60p

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