Rescue and Recovery 4.3 on Win7 doesn't see a backup on external USB hard drive - Model W510

I've run the Rescue and Recovery utility within Windows 7 on two different external USB hard drives thinking that maybe it was a usb drive issue. When I open the R And R utility in expert mode I can see that both backups exist on their respective drives. I planned on updating my hard drive so I made a full hd backup and the R&R startup disc to boot the laptop from. The bios recognizes either external hard drive at boot with no problems. It shows the names and "+" sign next to drives. So I booted the drive at startup off the DVD drive with the R&R startup disc after I was sure that the bios recognized either external drives. Then when I choose a "Full" restore is of course asks me if I want to use hd, cd/dvd, or external usb drive which I choose the later. It then should show me the backup that I created earlier just as it did when I ran the utility from the Win7 environment so I can choose it to restore from. But I get a blank box showing no backups when I run the 4.3 R&R Startup disc. Again if I boot to Win7 and go into the R&R utility I can see the backup on the exact same USB external drive. Then boot off the CD startup recovery disc and it shows NO BACKUP! Help please! I want to shelf my old hard drive "as is" and create the Restore onto the new hard drive but the utility isn't working for me.
Thanks for any help.

Hmmm,
Seems like that _should_ work. Here's a way you might be able to finesse it: go to the advanced R&R menu in Win 7 and create rescue media on your USB drive. It's essentially the same process as creating the CD - it makes the USB drive bootable and puts a copy of R&R there.
There _should_ be an option to "preserve existing data" but be prepared to lose your existing backup and make it again.
Then just boot the external USB drive and see if R&R recognizes a backup image on the same drive from which you booted.
That's the way I usually migrate to new drives. Maybe it will get around your mysterious problem.
Z.
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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First of all excuse me for my bad english, i'm trying
to obtain answers here, because i haven't received
help from italian forum.
I've an external USB HD where i put all my songs, the
main notebook HD is too small...
So, i charge music inside the main Itunes libray
called "Music" but the the real files are still on my
external HD drive.
The problem is when i try to add a song or a folder
and i don't connect the HD ext. drive to the
notebook...
The shuffle erase everything.....but the title of the
songs are still in the library...
Why??? Thx for all..
The real files have to be available to iTunes (the USB HD has to be connected) otherwise Shuffle will "update" by erasing them. That's the way it is...

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Solved!
Go to Solution.

How awesome that you took the time to answer and that you knew the answer. THANK YOU! I called lenovo support and they told me that if I didn't see the backups they were gone for good...that I had probably not saved them properly in the first place. I went to 2 computer technicians who were charging me as much as $400 and weren't sure they could fix the problem. The key thing in your answer, was "click on the checkbox that lets you see all your backups"...I had missed that before.
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The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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Rescue and Recovery 4.3 for Windows 7 Problem on T60p

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How to restore backed up files after I used Rescue and Recovery

Hi there lenovo community,
so I'm struggling to find a solution on how to open these files right here:
Link to image
First of all, the program I used to back up my hard drive was the Rescue and Recovery that my lenovo desktop came with. I used an external hard drive (WD My Passport, specifically) to back up my old hard drive. The problem that I'm facing right now is how I can open these files, they seem to be not working with any of the option programs the "open with" thingy offers me. If anyone knows an easy solution for this please please respond to me immediately.. I would really really appreciate it. I have important documents there.
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Moderator note: large image(s) converted to link(s): About Posting Pictures In The Forums

Hello CP101, It seems this file extention is a priority file format.
Here is a link that has some information on how to resolve the issue.
I would suggest reading all the suggestions, as some have different methods for resolving this issue.
Please click the White Kudos star on the left, to say thanks.
Please mark Accept As Solution if it solves your problem.

Rescue and Recovery 4 DOES NOT RESCUE/COPY LARGE FILES?!

Hello all,
Thank you in advanced for helping me out/any helpful advice you may have.
System:
Windows XP Professional
T61
4 GB RAM
2.50 Ghz Dual Core Intel Processor
120 GB Hard Drive
140m nVidia Quadro video card (256 MB available memory I believe)
Problem Summary:
I ran into the unlucky computer problem of having a Microsoft.net framework addon for Firefox 3.5.3 result in a fatal interaction leaving me unable to boot up in both safe and normal mode. If you do have this addon, please uninstall it NOW, so that it does not happen to you. There is no current fix or patch for it as far as I know. Luckily, I have the (formerly) fantastic Rescue and Recovery 4 to backup my files and fix things.
So in sequence of what I did:
Tried several different attempts to fix problem to no avail (via google searches on the Rescue and Recovery Browser)
Decided that it would be best to just reformat the drive and start a clean install.
I had not done a real back up recently (several months due to my own carelessness and being busy).
I chose to do a full factory restore using the 'Rescue My Files' option, since I had never done a backup using the included Lenovo Software, I usually just ran my own manual ones in Windows.
To be on the safe side, I just decided to transfer my entire hard drive directory 'C:' to my 500 GB External Western Digital Hard Drive. I know I didn't really NEED all the files (like program files I would just need to reinstall anyway). I just wanted to return my computer to how it was as fast as possible.
Rescue and Recovery registered as copying all my data (rougly 50-60 GB) of data to my external USB Hard Drive.
I then unplugged my External USB Drive From the computer once it said it was complete. Rescue and Recovery proceeds with the factory restore.
Things are going well, factory restore is successful, no problems yet.
Once Windows was functional again and I had remade my usernames and settings just as it was before the crash, I plugged in my External HD again to restore my files.
Every file that I copied was there EXCEPT FOR MY MOST IMPORTANT ONES. It appears the directory, 'C:\Documents and Settings\Justin\My Documents'
AND
'C:\Documents and Settings\Justin\Desktop'
DID NOT COPY. I DID A DOUBLE CHECK, and the program said that all files had transferred successfully and I saw the directories on the USB Hard Drive in the Rescue and Recovery View. (I did not do a double check on another windows computer with my USB Hard Drive, however as I did not have access to one at the time and I was trusting in the Lenovo software, which did actually manage to rescue all the files, except for my most important ones.)
Is there anyway way that:
That because these files were so large (probably account for 50% of all data copied to my external USB Drive or 10-15 GB a piece), that the Rescue and Recovery file simply "passed over them"? The other files appeared to copy perfectly fine.
There was an error with the program, like a file size limit cap that Rescue and Recovery cannot surpass so they were just skipped over?
My own carelessness? Are all the root files not selected when you choose the entire 'C:' Drive as a directory? I did just choose to copy/rescue the entire 'C:' Drive and everything else (besides my two most important files) seemed to copy over so I do not beleive that this is the case.
I did not individually, select each file in the 'C:\Documents and Settings' because I assumed that it would select each of the root files within it. (Is that not the case?)
That the files are 'hiding' somewhere due to their large size?
Most importantly of all:
IS THERE ANYWAY THAT I CAN RECOVER MY DATA? There is about 2 years worth of photos, music, documents, etc. that I would like to have back that I do not have a recent back up of.
If anything, does anyone know WHY this happened? It was my understanding that Lenovo Rescue and Recovery was some of the best software for emergency crashes out there. And now it has failed me miserably. I'd at least like to know why it happened so that I may not repeat my mistake (or put too much faith in Lenovo) for the future.
I've run some data recovery software but I know it will not recovery all the files that I once had in their state before my hard drive was reformatted back to factory settings.
Thank you,
-nofeet3
Justin

Hello , and ARGH !
I AM HAVING THE EXACT SAME PROBLEM RIGHT NOW !
If anybody could help this would really be appreciated .
Here is the story
Lenovo SL500
Windows XP SP3 I think
Specs maybe not too important
My computer has some corrupted file and will not boot in normal or safe mode . When I try to do either , it starts booting , but before it finishes the load-up-windows screen , it displays an error message which says
" lsass.exe - System Error
the endpoint format is invalid "
and then goes no further , and the machine simply restarts itself again and would do this indefinitely if I didn't stop it .
SO when it starts booting and shows the Lenovo Logo , I press the Lenovo Help/Tool Button to enter Rescue and Recovery [not sure what version it is , I cannot find information within it] and it gives me the option to Rescue files before recovering the system . I have the same problem as Nofeet3.
It rescues all the small files
BUT WILL NOT RESCUE ANY OF MY IMPORTANT FILES
CERTAINLY IT DOES NOT RESCUE ANYTHING BIG [or bigger than roughly 2mb]
It rescues picture files BUT WILL NOT RESCUE MUSIC FILES !!
It may not even rescue bigger picture files , but I haven't noticed any pictures it has not copied since I can't go through ALL my picture files to see exactly what it has / hasn't copied.
However , not a single music file is copied.
It will NOT show up on the hard drive . What is strange , is when I try to plug the hard drive back in to try and copy the music files again , as I tried it a few times , it asks me if I would like to Write these files over the files already there , as though it has already copied. I check the hard disk , and these fils have definitely NOT copied onto the Disk . They are nowhere to be found .
I don't think the files are hiding , but if they are , maybe somebody could tell me where.
I suspect though that Rescue and Recovery has "recorded" the files as having been copied , some kind of record , EVEN THOUGH THEY HAVEN'T !! Or if they have , they are absolutely invisible . WEIRD !
nofeet3
It is NOT because you selected the whole C drive , and is not due to any carelessness on your part. I have selected all files individually , and have tried time and time and time again , when I plug the ext hard drive into my other laptop to see if the files copy , they don't . I have tried this over and over and over again desperately all today , it is not working , even going so far as to select individual files rather than bigger directories to try and transfer in smaller in smaller batches ,just in case it couldn't handle large transfers all at once . That is not the case either . It just simply will not transfer files roughly bigger than 2mb . NO MUSIC !! THIS IS VERY FRUSTRATING !!
I am not sure at present whether this program can rightly be called "Rescue and Recover". It is one of the main reasons I selected Lenovo , and this is not a good demonstration of it's abilites at all .
PLEASE HELP ME !!
ANY HELP WOULD BE HIGHLY APPRECIATED !!
Thanks so much in advance for any help anybody can give , and best regards ,
Carl .

Rescue and Recovery + uncheck Schedule your backups

Hello All,
I wanted to uncheck "Schedule your backups" option of RnR 4.31 via registry. I tried adding registry keys like Mode=0 in "HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Lenovo\Scheduler\Tasks\Rescue and Recovery" but it just greys out the option. but backup popup keeps coming as the "Schedule your backups" option is checked, even though it is greyed out.
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Andy ______________________________________
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Rescue and Recovery 4.3 on Win7 doesn't see a backup on external USB hard drive - Model W510

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