Rescue and Recovery and mcafee endpoint encryption

just an fyi. Maybe it will save someone hassle. Apparently mcafee endpoint encryption and rescue and recovery are not compatible My company uses mcafee solution to protect data. IT installed corp image and wiped recovery partition. They also missed most of updated lenovo drivers. I have installed Lenovo solution center and followed all suggestios to update drivers etc. And then I followed its solution to install rescue and recovery... And after reboot i got a mcafee message that endpoint encryption is not installed... Apparently rescue and recovery modified MBR of the disk making laptop unusable. Now will have to chase IT guy who installed my laptop in order to recover it. Lenovo developers please add additional check into rescue and recovery install to at least warn user of potential issue if mcafee endpoint encryption is installed. Thanks.

I'm not sure what answer you are looking for. R&R modifies the boot loader, and other software can also modify it. From R&R perspective, we can't possibly know every other piece of software that modifies the boot loader, or know when an existing boot loader is already installed which is incompatible with R&R.
If your company uses Sophos Safeguard or WinMagic SecureDoc, instead of McAfee Endpoint Encryption, the same scenario would work.
More information about the R&R boot loader is in the R&R deployment guide here:
http://support.lenovo.com/en_US/guides-and-manuals/detail.page?DocID=UM007642
McAfee should have tools that can repair its boot loader.

Similar Messages

Rescue and Recovery and the Hidden Service Partition

When I got my G41 ThinkPad in November 2004 it had a Hidden Service Partition
of size 693 Mb. I'm a fan of Rescue and Recovery and upgraded it successfully
up through version 4.0, but when I tried to upgrade to 4.1 and later to 4.2 I got
an error that said there was not enough free space. After I learned that the error
was referring to free space in the Hidden Service Partition I had my hard drive
repartitioned so the Service Partition was 4 Gb. R & R 4.2 then installed, and I'm
now on version 4.21.0016.00.
The other day I noticed that my free space on C:\ had dramatically increased, and
on further investigation I found that my Hidden Service Partition was again 693 Mb.
I don't know how this happened, unless it was the result of my starting to rejuvinate
my system and then later cancelling out of that processs and doing a full restore. I
still get the 4.2 Rescure and Recovery menu on hitting the blue Access IBM button
when I boot, and it seems to work as expected.
My question is: Should I have my HDD repartitioned again to make a 4 GB Hidden
Partition?
Bob Stockler
G41 - 2886-5TU - Mobile Pentium 4 532 - 3.06 Gh
2 Gb RAM - 80 Gb Toshiba 5400rpm HDD - Win XP Pro

Hi,
I think your laptop is not set to boot from the DVD-rom. You have to 1st go to bios and set the 1st boot device to be the dvd-rom. After that, insert the recovery startup disc and it should take you to the recovery menu.
BTW, you should be able to recover from the service partition as long as you have not deleted it, even if windows is screwed up. Make sure you press the blue Thinkvantage button or the F11 key at startup and only then will it take you to the recovery menu.
Hope it works.
Message Edited by zachareth on 04-23-2009 11:08 AM

"rescue and recovery" and "swshare" log question

I am currently analzying logs from "rescue and recovery" and "swshare" program and notice SMA.log and capture.sma in particular. I want to verifiy what do each of those 2 logs mean. does one mean the data that was successfully backed up and the other one means what was restored to the machine? the restore.log contains a specific date, was that the date the data was restored to the machine?
Thanks in advance!!!

The logs gets created automatically and have the information of the particular task which is completed or processed.
Best Regards,
Tanuj
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Rescue and Recovery AND Create Recover Media crash

Hi,
I need some guidance on my problems with Think Vantage. I am new to this forum and overwhelmed by the volume of information.
My problem. "Rescue and Recovery" AND "Create Recover Media" crash when I attempt to use them.
I have a Lenovo N100 0768A27 running XP. Everything is up-to-date. I have no other problems!
I have downloaded the System Tool Box but that does not want to work either.
I am running R&R version 3.01.1037.00 and I think Client Security 6.1.44.0 but is does not show in my application list only when I logon.
I must confess to turning RR off for a while as I was short of space.
I have tried updating RR to version 4.2 but cannot de-install original version.
I would appreciate some direction on who to step thru this problem and what info to use.
Regards
Garry
Moderator Note: Edited subject to match content.
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hey Thegazzman00,
welcome to the forums and for this, was there any error when it crash or when you were trying to upgrade to version 4.2 ?
If yes, could you provide a screenshot for us ? Many thanks for that.
WW Social Media
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How to use the rescue and recovery, and the product recovery discs ?

Hi everyone,
I've just recently became a new owner of a T61, and really enjoying it. I haven't had a chance yet to test-drive the lenovo phone support, as I have not yet screwed anything up that bad that required their help. I did try a clean factory reinstall from the service partition and it worked great. I would like to find out, how does one use the rescue and recovery startup disc, and the product recovery discs that I created myself? From my previous experience with Dell and HP, I only had to insert the first one and restart the computer, and the rest followed. But with ThinkPads, if I ever wanted to bring it to a clean factory state using those discs, do I use rescue and recovery first, followed by the product recovery? I'm curious, what is the difference between the two?
T61 (7658CTO), T9300, 3GB, 250GB, XP Pro
Solved!
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blake_ibm wrote:
Hi! I'm blake
There is no diff between the two... One is on the Hard Drive and the other on CD/DVD.
Having the HDD version (pre-installed) is a good for trouble shooting. It uses a whole diff O/S on a whole diff partition (not C.
So if you are having problems and boot to RnR (via F11), and those problems go away. you know your issue is software related. If you still have the same problems probly Hardware related... IT IS AN EFFECTIVE WAY TO TAKE WINDOWS OUT OF THE PROBLEM.
Other then that. You can re-image another HDD from disks, you can't do that with the F11 version.
dose all that make sense?
Hi blake_ibm,
Thanks. All this makes perfect sense to me, but that's not what I'm asking for. My question is this: if I wanted to bring my notebook to its factory shipped condition using my recovery cd's, how do I do that? Do I insert cd1 first and then restart the notebook, or do I just insert it without restarting it, or perhaps I should use first the rescue and recovery?
You said that there is no difference between the two, but what two are you talking about man? I am not comparing cd recovery to partition recovery. I am talking about rescue and recovery cd, with system recovery cd's. These are the two things that I'm talking about.
I'm really grateful for all replies, but please people, read the question first !!!
I would really appreciate if someone could explain the steps involved in performing a clean factory recovery, using the cd's, and not the recovery partition. I just want to know for the future, in case one day I have to do it. That is all I'm asking.
T61 (7658CTO), T9300, 3GB, 250GB, XP Pro

Rescue and Recovery and Windows 8.1

Hi,
For the last 4 years I used Rescue and Recovery on the my ThinkPads to keep backups (really liked the incremental backup feature) and restore single files when needed.
I now just got a new X1 Carbon gen3 coming with Windows 8.1 installed by default and lot of the classic ThinkVantage tools are missing. I understood many of these tools doesn't exist anymore or are replaced by "apps".
But what about Rescue and Recovery? Can't find it anywhere for Windows 8.1 and it's really an important tool.
Any idea? Did I just miss the link somewhere? It's official and this tools isn't supported (and will never be) on Windows 8.1? Any workaround? (like installing the one of Windows 7 and cross my fingers?)
Thanks for your input on that (I'm already hating Windows 8.1, luckily Windows 10 will be better ...)
Solved!
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Thanks to confirm it doesn't exist (for now I hope) for win8/8.1. I will have a look at Windows backup and in the same time think about the downgrade to Windows 7 (also for some other reasons).

Rescue and Recovery and Client Security solution question

I got a thinkpad edge e220s for home use and I am trying to figure out whether these two thinkvantage tools will be of any use to me since I am not on a company network or anything (all the marketing material mentions IT admins etc).
Is rescue and recovery just a backup solution with disk imaging (like ghost)? I use a drobo for all my data storage so I am not too concerned about backups as the drobo offers redundancy in case of drive failure. The laptop has an SSD which doesn't have a lot of capacity so I do not want unnecessary tools that will take up a lot of space. However if rescue and recovery offers really helpful features then i might consider installing it (and just not using the backup feature). I could not make out what the marketing material meant by one button solution for viruses and crashes.
Secondly, does client security solution offer features other than password vault/manager on my model? I am already using the beta for the new version (4) of password manager which is standalone and does not require client security solution. Again the marketing material does not help a home user like myself understand it very much.
Any help will be appreciated!
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Based on your description I don't think Rescue & Recovery or Client Security Solution have any value for you.

Rescue and Recovery and ThinkVantage

WindowsXP was initialy installed. Now, i want to restore system to factory defaut settings.Acourding to Operation Manual. Chapter 4. Recovery optionsIntroducing Rescue and RecoveryIf Windows is not running properly, use the Rescue and Recovery workspace
to help solve or identify your problem. Do the following:1. Turn off your PC, then turn it on again.2. Watch the screen carefully while your PC starts. When “To interruptnormal startup, press the blue ThinkVantage button” message is displayed
at the lower left of the screen, press the blue ThinkVantage button. The
Rescue and Recovery workspace opens.3. After the Rescue and Recovery workspace opens, you can do thefollowing:v Rescue and Restore your files, folders, or backups.v Configure your system settings and passwords.v Communicate using the Internet and link to the support site.v Troubleshoot and diagnose problems using diagnostics.
The hidden partitition named "SERVICEV001" exist.
I shutdown laptop for 5 seconds and enable it, and after push the blue button, i can't see any restore options (see the picture)
What im doing wrong?
http://i2.photobucket.com/albums/y34/ban-shee/IMG_0057.jpg
Model: Lenovo T61 - 7661Z1K
Message Edited by banshee on 06-29-2008 06:34 AM

frontleft wrote:
Haven't tried this but it sounds promising:
RRUtil.exe > "RRUtil.exe is an administrator tool which can be used to customize parts of the Rescue and Recovery PreDesktop Area"
URL: http://www-307.ibm.com/pc/support/site.wss/TVAN-ADMIN.html
Alternatively*, you can delete the hidden system folder C:\RRBackups in Safe mode, but do rebuild another backup after this...
Boot into Safe Mode,
then in the Windows explorer,
go to Tools>Folder Options>View.
Select "Show hidden files and folders.
Deselect "Hide protected operating system files"
Apply. Delete contents of C:\RRBackups
* I had 70% of my 160GB hard drive utilised by the R&R backups, so I deleted all my backups instead.
*I have to do a backup now...
Be extremely careful if you do this. The backups are tracked in other places than just the folder location on the hard drive and simply deleting them from the folder (which is not expected behavior) can cause problems. If you opt to do this, I recommend "deleting" them again via the RnR UI to clean up references in the registry, etc.
Also, if you find your backups are taking up an unusual amount of space, be sure you're running RnR 4.2. This version cleans up some issues with Single Instance Storage (there's a patch for it on TVSU as well) that would cause the use of excessive storage.
Full disclosure: Lenovo issues my paychecks.

HT1386 I plugged my Ipod into my laptop and it wont go off the apple logo, when i open itunes it wont even come up with my ipod and recovery and DFU mode dont change things. How can i fix this?

it wont go off the apple logo, putting it in recovery and DFU mode dosent change a thing, how can i fix it?

See if you missed anything here
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

I performed a backup and recovery and i am unable to access the backup files to restore from the dvd

HP Pavilion DV7-4285
windows 7 home prem
enter network drive
no changes - recovery to OOB

Upgrade your browser to Firefox 9 and check
* getfirefox.com

My Iphone 5 is in a reboot loop and recovery and dfu mode doesnt work

My Iphone is in a reboot loop and i need help now!

Make sure you have the Current Version of iTunes Installed on your computer
iTunes free download from www.itunes.com/download
Then See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once... Be sure to Follow ALL the Steps...
Take your time... Pay particular attention to Steps 3 and 4.
Some users have reported as many as 8 or 9 attempts were necessary before success.
If the issue persists...
Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step...
Be sure to make an appointment first...

Create Recovery Media crashes on Windows 7 SP1 and Rescue and Recovery 4.51.0045.00

I installed Rescue and Recovery 4.51.0045.00 right after a fresh installation of Windows 7 Home Premium SP1 (Build 7601 64 bit) on my Thinkpad Edge 11. After hitting "Advanced Rescue and Recovery" and then "Create Rescue Media" I get a "Create Recover Media has stopped working" error with the problem Signature:
Problem Event Name: APPCRASH
Application Name: RRMedia.exe
Application Version: 4.51.27.0
Application Timestamp: 513d7dbd
Fault Module Name: RRMedia.exe
Fault Module Version: 4.51.27.0
Fault Module Timestamp: 513d7dbd
Exception Code: c0000005
Exception Offset: 00004451
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 3d61
Additional Information 2: 3d617f89c03aec75ed4c33477fb666c5
Additional Information 3: 62ba
Additional Information 4: 62ba33999ddd637bc95b614e6779b3ea
Uninstalling and then reinstalling Rescue and Recovery doesn't work - I still get the same error when trying to create recovery media.
Any tips would be greatly appreciated.

Hi Customer,
We have below workaround for fixing your issue, would you please try and feedback result to me?Thanks.
delete the below registrykey :
"spilock"="1382411866.78"
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Lenovo\spi\RNR Boot Media]
"spilock"="1382411866.78"

Thinkadvantage rescue and recovery

Hello all,
I need some help. my computer crashed and I lost a file for windows, so I tried to run rescue and recovery and it comes up with a password screen. I enter my password and it says I don't have a password set up and to set one up before I proceed. Is there a way to bypass the password for rescue and recovery so I can get my computer working again?
Thanks,

Hmmm,
I have made my computer to have no password and make me the administrator.
My Rescue & Recovery does not ask for a password. I wonder if by doing this, that has taken care of password issue. Sorry I cannot help more.
MightyTriby
Lenovo 3000 C200, 8922-A61. 3GB Ram.
Vista home Basic
Thunderbird, Openoffice, Mozilla, Songbird, AVI Player, Any Video Convertor, Ashampoo Burning Studio

Cannot Boot To Windows After Rescue And Recovery

I used the Rescue And Recovery disks (7 disks plus actually recovery cd) on my T42. I received the cd set direct from IBM. I've used the CDs in the past with no issues. This time after following the instructions and completing the restore, I cannot get the computer to boot to windows. It keeps going back to the Rescue And Recovery program. What can I do?

Refer to the following guide:
FAQ "How to use Recovery CD Disc Set".
"Also, if you get stuck after step 9 with Rescue and Recovery keeps on booting in a loop and not entering Windows then all you need to do is: GomJabbar wrote: While in Rescue and Recovery (with all CD's removed from your optical drive) you need to tell it to Restore Factory Contents. All the CD's really do is install Rescue and Recovery and the files needed to Restore Windows and the original Factory software."
I've come a long, long way," she said, "and I will go as far,
With the man who takes me from my horse, and leads me to a bar."
The man who took her off her steed, and stood her to a beer,
Were a bleary-eyed Surveyor and a DRUNKEN ENGINEER.
Present: T60 2007-55U, IBM 701c,
WorkStation: IBM IntelliStation A Pro.

Rescue and Recovery error message

Hello everyone,
I hope someone can assist me.
I have a 3000 J series desk top computer that has a error message that comes up several times a day. It says Rescue and Recovery has failed and I need to click the site to upgrade Rescue and Recovery. I click it and the Lenovo web page comes up to the download page. I try to down load it and I get the error message " tvtiargot has stopped working. Do we need the Rescue and recovery or is this just a junk file that Lenovo puts on the computer?
Also how many memory ports are there in a 3000 j desk top? is there a way to find out without taking the cover off?

Lenovo J series has 2usb ports in the front and 2 in the back...If you need to use more a hub can be attached to one of the back usbports. Keep in mind one of the 2 ports in the back is used by the keyboard. Rescue and Recovery is notorious for not working properly in lenovo 3000J and thinkpad series. Some become corrupted and refuse to start..some are controled by Client Security..and sometimes will not open with the password or asks for one when you never created one. Beware...you delete Rescue and Recovery and you have a crash..you are toast ...The recovery disk that you make operates on the rescue and recovery format. It can be replaced by acronis..avail at staples..and more reliable ..but becareful about deleting the Rescue and Recovery program especially if you have enabled the client security...it is connected to the security chip in the bios..You many have to deactivate the chip first in the bios ..so you don;t get shut out of your computer....Addtitonal advise ..do not play sony/bmg music cd's in your lenovo..they can deactivate your cd/dvd drive as they contain a stealth program that can damage your system.
Other problems ..Roxio can severely slow down your system..and is most always a bundle sold with lenovo..You have to increase your virtual memory to almost 3000mb to speed things up..Upgrade your system to 2gb is you haven't already done so.. there are two memory slots...one is already occupied by 512mb memory chip..buy 2 1gb chips and put them in the slot after removing the 512mb. Open the cabinet...It is easy as changing a lightbulb.....good luck!

Rescue and Recovery and mcafee endpoint encryption

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