Rescue and Recovery Can Not Find Service Partition

Hi, I have an R61i, which was working great until my son switched it off without shutting down windows properly. Now I have registry corruption on my main Windows partion (MUP.SYS hang).
Currently I have been without a laptop for over 5 weeks.
I have tried to recovery from service partition with R&R 4.21. However, when I try to use R&R it brings up the splash dialog but does not see the service partition or bring up the R&R menu options. I am assuming that service partition has been corrupted or deleted ??
Customer Support suggested I buy recovery disks, which I duely did for £45. However, these only work if the service partion is present!
Is there any way I can re-format the disk and re-create service partition?
Given all the problems I had with the service partition and R&R next time I'm going to buy a different make and model.
Dominic Manchee

Hi,
I think your laptop is not set to boot from the DVD-rom. You have to 1st go to bios and set the 1st boot device to be the dvd-rom. After that, insert the recovery startup disc and it should take you to the recovery menu.
BTW, you should be able to recover from the service partition as long as you have not deleted it, even if windows is screwed up. Make sure you press the blue Thinkvantage button or the F11 key at startup and only then will it take you to the recovery menu.
Hope it works.
Message Edited by zachareth on 04-23-2009 11:08 AM

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Rescue and Recovery Can Not Find Service Partition

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