Rescue and Recovery doesn't find backups

Had a Thinkpad repaired under warranty, and got it back with a factory install.
I had backed up the entire disk with R&R to a portable USB drive, but now R&R doesn't list any backups, neither when run in Windows, nor when booting from the USB drive.
The amount of used space on the USB drive corresponds to the expected size of the backup, but I can't access the protected RRBackups folder to check what's there.
Worst case, I have an online backup with important data, but if it's possible to get R&R to work, that would save me a lot of time. Anyone else run into a similar problem?
Solved!
Go to Solution.

The problem might be caused by the fact some other (unexpected by R&R) installation of Windows is on the internal HDD now.
Boot to the portable USB drive, then start R&R in advanced mode. When you go through the restore process, there should be a checkbox about "show all backups" (or something similar), and this should show you the backups on your USB drive.

Similar Messages

Rescue and Recovery Crashes While Deleting Backup Files

I've seen many threads in regards to Rescue and Recovery crashing while deleting backup files, but no solutions were ever mentioned! I have a T400 (Vista SP2, Intel T9400, 4GB RAM, 300 GB HD) and was quickly running out of disk space. After finding mention of Rescue and Recovery I was able to delete some of the backups but not all. For example I have one from 2008 (18GB) but it won't seem to delete. I let it sit for quite a while (over night) but it still didn't delete. Does anybody have a solution for how to get R&R to delete this files? Or how to delete these files manually? Thanks in advance.

Hi,
in this situation I assume, you are using the GUI for the deletiong of the RnR Backups.
What I always prefer is the rrcmd.exe which you can use with the "delete" whicht so that the backups that you want to will be deleted.
Cheers

Rescue and recovery doesn't see my backup

I installed windows 7 a few days ago, I had vista, but I'm having some problems. the first
one is system migration assistant. I asked it to transfer my music folder and my passwords
from the password manager, which it both didn't. it ust didn't transfer them. luckily, I made
a backup before starting this business, but I can't see it when I open rescue and recovery!
the backup is on an external USB hard drive. when I open Rescue and Recovery, advanced
mode, set prefferred backup location to USB, start recovery and then list the backups, nothing is shown.
one more thing, if I was able to see the backup, getting back my music wouldn't be that much
of a trouble, but I think getting back my passwords will be more difficult. what's the easiest way
of getting back my passwords if I am able to see the backup?
when I open the RRbackups folder on the drive, there is a folder \RRbackups\Documents and Settings\Daniel Bakker\AppData\Roaming\Lenovo\Client Security Solution,
which contains a .pwm file, a file from which I suppose it holds the password data. so I thought, let's use the import function from the
password manager. but then of course it asks for the password which the file is encrypted with.
the password isn't my windows password, but is there any way to find out with which password it is encrypted?

I've seen some versions of R&R refuse to show backups when their total space taken was at or near the limit set in R&R. In advanced mode, set the limit as high as possible and see if they appear.
This is if you are working from the installed R&R. If you're running from a rcovery CD, never mind...
Z.
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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Rescue and Recovery + uncheck Schedule your backups

Hello All,
I wanted to uncheck "Schedule your backups" option of RnR 4.31 via registry. I tried adding registry keys like Mode=0 in "HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Lenovo\Scheduler\Tasks\Rescue and Recovery" but it just greys out the option. but backup popup keeps coming as the "Schedule your backups" option is checked, even though it is greyed out.
any suggestions is highly appreciated. awaiting a quick reply.
Regards
Arun Kumar Kannan

I don't know in which order you are trying to delete backups,but AFAIK you need to delete the last one first as they are cumulative backups.
Andy ______________________________________
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Rescue and Recovery won't recognize backup files.

I have backup files on a usb drive, an ultrabay drive and the main hard drive and it won't recognize any of them. Anyone else have this problem?
-M

manusoft, welcome to the forum,
attach the usb drive and then check it's recognised in BIOS. While you're in BIOS ensure that you optical drive is set as first boot device and place the boot disc you created in the optical drive. Save your settings and restart.
The system will boot to the R&R on the disc and in theory you should be able to then install the image.
Consideration; on the systems you move this image to the service partions will probably be no longer functional. I say probably as I've never done this with W7.
Hope this helps
Andy ______________________________________
Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points
Did you find a post helpfull? You can thank the member by clicking on the star to the left awarding them Kudos Please add your type, model number and OS to your signature, it helps to help you. Forum Search Option T430 2347-G7U W8 x64, Yoga 10 HD+, Tablet 1838-2BG, T61p 6460-67G W7 x64, T43p 2668-G2G XP, T23 2647-9LG XP, plus a few more. FYI Unsolicited Personal Messages will be ignored.
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Rescue and Recovery tries to auto backup even when schedule backup is disabled

I have a Thinkpad T61 7662CTO with Vista Business (no SP) and Thinkvantage RR 4.2 with all the latest Lenovo and Windows updates installed.
My Goal is to NOT have RR automatically backup but for me to do so manually. However I can't get it to do this.
I tried the settings: I go RR app, click "Change schedule...", and under Schedule I have Frequency set to Never. However, my system has continiously continued to attempt a backup over and over every time it boots.
Can someone tell me how to fix this problem? Why does RR ignore its own settings?
Thanks Tom

I recently Reinstalled R and R 4.50. Same bug as i noted. The entry in the windows task scheduler is INCORRECT.
For those backing up to a 2nd hard drive, use my Solution. The initial BASE backup will go to the correct
backup location. Subsequent Incrementals use the Task scheduler to kick off the backup .. I do not know what
the parmeter is to point to a USB drive. Location = S is the correct parmeter to back up to a 2nd hard drive.
Control Panel>Administrative tools>task scheduler>tvt folder
Entry "LaunchRnR" select this entry. Right click this entry. Properties. Choose the Actions tab. Then EDIT.
You will see ADD arguments(optional); entry block will contain
BACKUP location=L name=Scheduled scheduled
Change location=L to location=S. Click OK. Next run should go to 2nd hard drive. Major Flaw!
===
During Initial 1st time run of R&R, it will ask. you have NOT taken a backup, back up now? Reply NO.
If you reply YES, it will go to your C drive, since you have not changed your backup location.
If you replied YES, you have a base backup on your C drive. If this happens, Delete the base back up.
Go to set schedule parm, choose time and day, and location 2nd drive. It will then ask do you want to back up.
Reply YES, IT will go to the 2nd hard drive. THEN the bug shows up when incrementals start.
Change windows task scheduler as noted above.

Rescue and Recovery Can Not Find Service Partition

Hi, I have an R61i, which was working great until my son switched it off without shutting down windows properly. Now I have registry corruption on my main Windows partion (MUP.SYS hang).
Currently I have been without a laptop for over 5 weeks.
I have tried to recovery from service partition with R&R 4.21. However, when I try to use R&R it brings up the splash dialog but does not see the service partition or bring up the R&R menu options. I am assuming that service partition has been corrupted or deleted ??
Customer Support suggested I buy recovery disks, which I duely did for £45. However, these only work if the service partion is present!
Is there any way I can re-format the disk and re-create service partition?
Given all the problems I had with the service partition and R&R next time I'm going to buy a different make and model.
Dominic Manchee

Hi,
I think your laptop is not set to boot from the DVD-rom. You have to 1st go to bios and set the 1st boot device to be the dvd-rom. After that, insert the recovery startup disc and it should take you to the recovery menu.
BTW, you should be able to recover from the service partition as long as you have not deleted it, even if windows is screwed up. Make sure you press the blue Thinkvantage button or the F11 key at startup and only then will it take you to the recovery menu.
Hope it works.
Message Edited by zachareth on 04-23-2009 11:08 AM

Rescue and Recovery 4.5 Incremental backup reverts to LOCAL when i have 2nd hard drive

I have 2 hard drives.
Installed R & R 4.50.
Set 2nd hard drive as Store Location.
Initial "scheduled" full back up goes to my D drive. (This does NOT use the windows task scheduler).
During next Incremental backup (set by the back up at this time setting), it reverts back to local drive,
and does another FULL backup to my C drive folder RRbackups.
Problem is windows Task Scheduler is NOT set, under TVT folder task, to backup up to 2nd hard drive.
I edited Task Scheduler to change folder TVT, task launchRnR, actions from:
start a program %R%/rrcmd.exe BACKUP location=L name=Scheduled   scheduled
to:
start a program %R%/rrcmd.exe BACKUP location=S name=Scheduled   scheduled
otherwise, all works fine. Such a Major bug. Anyone else having this problem?
Solved!
Go to Solution.

I recently Reinstalled R and R 4.50. Same bug as i noted. The entry in the windows task scheduler is INCORRECT.
For those backing up to a 2nd hard drive, use my Solution. The initial BASE backup will go to the correct
backup location. Subsequent Incrementals use the Task scheduler to kick off the backup .. I do not know what
the parmeter is to point to a USB drive. Location = S is the correct parmeter to back up to a 2nd hard drive.
Control Panel>Administrative tools>task scheduler>tvt folder
Entry "LaunchRnR" select this entry. Right click this entry. Properties. Choose the Actions tab. Then EDIT.
You will see ADD arguments(optional); entry block will contain
BACKUP location=L name=Scheduled scheduled
Change location=L to location=S. Click OK. Next run should go to 2nd hard drive. Major Flaw!
===
During Initial 1st time run of R&R, it will ask. you have NOT taken a backup, back up now? Reply NO.
If you reply YES, it will go to your C drive, since you have not changed your backup location.
If you replied YES, you have a base backup on your C drive. If this happens, Delete the base back up.
Go to set schedule parm, choose time and day, and location 2nd drive. It will then ask do you want to back up.
Reply YES, IT will go to the 2nd hard drive. THEN the bug shows up when incrementals start.
Change windows task scheduler as noted above.

Rescue and Recovery doesn't see my wireless external hard drive

R&R does not see my wireless external hard drive so I cannot backup - help?
Thanks
Bennie

I've seen some versions of R&R refuse to show backups when their total space taken was at or near the limit set in R&R. In advanced mode, set the limit as high as possible and see if they appear.
This is if you are working from the installed R&R. If you're running from a rcovery CD, never mind...
Z.
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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Rescue and Recovery - problem with sceduled backups

hello,
I use XP on a T61, with all latest updates...
It seems R&R does not complete sceduled backups or does not list the generated backup.
today (sceduled every 1st of month) it started and works, may be 1 hour, but no new entry in the list of backups was generated ? during run no messages were displayed except because of some files which were not able to save by r&r.
It seems, same problem was on 1 of january - no backup or/and no entry in list.
So I started another backup manually. this was ok and a now an new entry is in the list.
Does anybody have an idea ?
Could it be a problem with Norton Antivirus Protection ?
thank you for any help!
Hans

sorry i forget to mention that i an using thinkpad T400.

Rescue and Recovery: No backups available for "local hard drive" with Full Restore

I can see all my backups in "view all backups" and can restore individual files, although when I select the option for "full restore", it reboots my PC and brings up the Rescue and Recovery interface which gives me the option for "full restore". When I select "full restore", it asks me to select the source.
As my backups are stored on my local hard drive, I select that source, however the scroll box is empty (no backups available for selection).
Can anyone recommend a solution to fix this problem, or should I remove and re-install Rescue and Recovery, then create new backups (and hope they appear in the list for full restore)?
I am running Rescue and Recovery 4.21.0016.00 on a Lenovo T61p with XP SP3.
Thanks.
Gary Grathen

Also, I have RnR 4.00.0117.00.
Where do I find and how do I delete these massive files?
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Message Edited by nonny on 04-24-2008 02:15 PM

Rescue and Recovery -- How to Backup the Partition

Hi there, folks.
I'm trying to create a backup of the default factory image on a partition of my harddrive. I originally ran Windows 7 64 bit Professional. I tried out Windows 8 and just this past weekend returned to Windows 7 with a friend's copy of it. However, Rescue and Recovery doesn't seem to recognize that the partition contains the backup image.
Mainly, I'm confused because the current version of ThinkVantage and R&R is completely different than the software that, just a month ago, was constantly reminding me of the partition and that it needed to be restored. Any help?
Does anyone know how to backup JUST a partition? Thank you!

One work-around that I have used successfully when I had an Acronis image but no R&R image is to do a full restore to factory using the factory recovery media (from Lenovo or home made on the TP) and then restoring only the windows partition from the non-Lenovo image. This should leave the service partition, the MBR, and track 0 in the Lenovo mystery mode, and let the think button work, and you get your cloned up-to-date OS.
I should add that in one of my experiments w/multi-booting and fiddling partitions, after using this procedure with Vista on my T400, vista wouldn't boot. It required a bootable vista DVD to run the vista boot repair procedure (twice). After that, "think" and vista booted as expected. I don't know of any way to do that with Lenovo install media. If no MS Vista DVD is available, there are stripped down versions with the repair stuff only floating around the web. The usual precautions re downloads apply. There may be manual ways to repair the vista boot stuff that I haven't found yet.
I can't say with certainty that this will always be necessary. I may have screwed something up during the two step restore process.
The magic "think" button is (potentially) pretty useful, but it and the "new improved" vista boot process are a little too fragile, IMNSHO.
Z.
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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Rescue and Recovery - how can I move backups to another location

I would like to move ma backups from an external drive to other drive. I don't want to make a new full backup but I want to have access to all the previous backups but I just want to use some other external drive. I can't find an option in the Rescue and Recovery Software. Can I just copy the files to the new drive? I am afraid that there would be an error when I try to recover from the backup if I just copy them. Anyone ever tried to copy the backups and then recover from it?

I believe you should not have a problem. The \RRbackups is a "flat" file, geometry not a factor. If the backup external went from basic, to EFI, that might present problems.
What RNR version are you running? Version 5.1 stores more device info/attributes on 2nd HDD, and multiple partitions on the C drive.
Changes in this release:
[New functions or enhancements]
- Added an Active Directory Manager (ADM) setting to set the Create Rescue Media (CRM) function to external media.
- Added support for the unattended backup when you log off the system.
- Added support for the compatibility with the backup on any other computer that is in the same model with your computer if both computers are installed with the Microsoft Windows 7 operating system.
- It enables you to designate the hard disk drive where the Rescue and Recovery program stores the backup and designate the hard disk drive that you attempt to restore.Added support on the computer that is installed with more than one hard disk drive.
==
I dont think this is a issue with you. It seems the comments support multiple HDD like 3 on a system, choose HDD 1, 2 or 3. RNR 5.1 does add more registry entries to registry for all HDD's avaliable. And maybe C drive, partition 1. D drive partition 2, on the same physical. I want to backup C to partition 2. I can't confirm this.
Added support on the computer that is installed with more than one hard disk drive. <release notes. Boring, it has support 2nd hdd for years.
==
(1) What size is your \RRbackups to external old? 5 backups, 32?
(2) copy external old to new. The registry entries SHOULD not know any difference. You got 5 backups on external.
(3) Try a single file restore.
(4) Take a incremental backup to new external.
(5) 10 minutes later, try a FULL restore from item 4.
You might be the 1st user to ever do this, and it should work. I would take 1 last final backup to old external to be on the safe side of things.

Rescue and Recovery, restoring files from a vista system to a new Windows 7 system.

I had been using rescue and recovery to back up the system on my Thinkpad X300, up until a few months ago. The OS was vista, and I have since upgraded to Windows 7. Yesterday, my laptop was stolen, and have lost a good amount of important data. Before I go shelling out $$$ for a new thinkpad, My question is, will I be able to use Rescue and Recovery on a Windows 7 system for files that were backed up on a system running vista?

mottowa2, welcome to the forum,
sorry to hear your ThinkPad was stolen, not a nice thing to happen
I think the important factor is how / where you have saved your R&R backups. I'm guessing you copied them to other media?
On the download site for R&R v.4.3, which is only compatible with W7, it states;
If you want to retain the ability to restore from backups created with a previous version of Rescue and Recovery, you must create a copy of your backup files on bootable, external recovery media before installing the latest version.
To archive your backups, complete the following procedure:
From the Rescue and Recovery main screen, click Backup, and then select Copy backups from hard drive from the drop-down list.
Select the medium you want to save your backup files to by clicking the appropriate radio button. The backup files that will be copied are listed on the user interface.
Click OK to continue
2. You will need blank removable media when copying backups from the hard drive to CD or DVD. Make sure that you label each disc as it is created, and that you store them together in a safe place.
Note: You will be prompted to make the external media bootable at the beginning of the process.
I believe, and sincerely hope, that all may not be lost.
Let us know
Andy ______________________________________
Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points
Did you find a post helpfull? You can thank the member by clicking on the star to the left awarding them Kudos Please add your type, model number and OS to your signature, it helps to help you. Forum Search Option T430 2347-G7U W8 x64, Yoga 10 HD+, Tablet 1838-2BG, T61p 6460-67G W7 x64, T43p 2668-G2G XP, T23 2647-9LG XP, plus a few more. FYI Unsolicited Personal Messages will be ignored.
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Create Recovery Media crashes on Windows 7 SP1 and Rescue and Recovery 4.51.0045.00

I installed Rescue and Recovery 4.51.0045.00 right after a fresh installation of Windows 7 Home Premium SP1 (Build 7601 64 bit) on my Thinkpad Edge 11. After hitting "Advanced Rescue and Recovery" and then "Create Rescue Media" I get a "Create Recover Media has stopped working" error with the problem Signature:
Problem Event Name: APPCRASH
Application Name: RRMedia.exe
Application Version: 4.51.27.0
Application Timestamp: 513d7dbd
Fault Module Name: RRMedia.exe
Fault Module Version: 4.51.27.0
Fault Module Timestamp: 513d7dbd
Exception Code: c0000005
Exception Offset: 00004451
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 3d61
Additional Information 2: 3d617f89c03aec75ed4c33477fb666c5
Additional Information 3: 62ba
Additional Information 4: 62ba33999ddd637bc95b614e6779b3ea
Uninstalling and then reinstalling Rescue and Recovery doesn't work - I still get the same error when trying to create recovery media.
Any tips would be greatly appreciated.

Hi Customer,
We have below workaround for fixing your issue, would you please try and feedback result to me?Thanks.
delete the below registrykey :
"spilock"="1382411866.78"
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Lenovo\spi\RNR Boot Media]
"spilock"="1382411866.78"

Rescue and Recovery doesn't find backups

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