Rescue and Recovery FAILS TO INSTALL!!!

I just installed windows, and every time I try to install Rescue and Recovery, it fails, I have tried running it as administrator, tried redownloading it... Nothing works, I cant install it from safe-mode because the services it starts, obviously, arent allowed to start. It never goes to a not-responding state, it just sits there... and I have let it run for 2 hours, and it never goes anywhere. Anyone have this issue or a fix for it. Its on a thinkpad T61p 6460-8WU, Vista Ultimate (not business). Help?
EDIT: I downloaded RnR 4.2 and instead of the above I get, There is not enough space on the computer to Install or Upgrade the Rescue and Recovery environment. And on various places the suggested fix is to "remove the secondary harddrive" well, I dont have a secondary hard drive, I tried it after taking out the cd drive and rebooting and still no dice. This is frustrating.
Message Edited by hibrad2005 on 04-24-2008 11:58 AM

I had the same problem trying to install R & R 4.2 (I had 4.0 already installed). I was told that the
"not enough space" referred to the hidden service partition, and that should be 4 Gb on my 80 Gb hard
disk. I had my hard disk repartitioned to make it so, and R & R 4.2 then installed properly.
That 4 Gb partition now shows 3.58 Gb free space, so making it 4 Gb was a little bit of overkill.
Bob Stockler
G41 - 2886-5TU - Mobile Pentium 4 532 - 3.06 Gh
2 Gb RAM - 80 Gb Toshiba 5400rpm HDD - Win XP Pro

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Rescue and Recovery failed destination network location can no longer be reached

W510, running Windows 7 Pro SP1, updated with ThinkVantage including BIOS 1.37 along with Rescue and Recovery 4.31 yesterday. Using Backup locations "Local hard drive" had not problem, but when it was set to "Network", it gave me "The backup failed because the destination network location can no longer be reached.". Prior to running RR, I manually mounted the shared drive on W510 and could read and write files. The user that mounted the shared drive was not "Administrator" but has Administrator privilege. The network shared drive was a folder on an Windows XP SP3 computer.The shared drive had Full Control granted to Everyone as well as for Sharing. I rebooted W510 before starting RR. After the "network location can no longer be reached" error popped up, a long while later, RR actually wrote some files in the shared drive and then finally it aborted. It created on the shared drive RRBackups\SZ\<UUID>\... (among other folders and files); under <UUID> there's a common\rr.log with:
Sun May 22 01:56:39 2011 RescueRecovery: Running: C:\Program Files (x86)\Lenovo\
Rescue and Recovery\br_funcs.exe backup level=0 destination="\\192.168.0.1\W510_
backup\RRbackups\SZ\D0D186C05DAE11E0-9303F5C431248DAC" drive=C: location=16 nice
=0 pw=0 uuid=0 compress encrypt
Sun May 22 02:04:15 2011 RescueRecovery: br_funcs returned error code 0x501
Sun May 22 02:04:15 2011 RescueRecovery: Running: C:\Program Files (x86)\Common
Files\Lenovo\mnd\mapdrv.exe *
Sun May 22 02:04:15 2011 RescueRecovery: Get the shutdown flag from service is 0
Sun May 22 02:04:48 2011 RescueRecovery: CRRBackup::removeLevel() - DeleteFile(\
\192.168.0.1\W510_backup\RRbackups\SZ\D0D186C05DAE11E0-9303F5C431248DAC\common\b
t0.dat) failed. Error 3
Sun May 22 02:04:48 2011 RescueRecovery: In GetBackupFolderName, UUID is D0D186C
05DAE11E0-9303F5C431248DAC!
Sun May 22 02:04:48 2011 RescueRecovery: In CreateSpecialBackupFolder, get szBackupFolder is C:\RRbackups\SZ\D0D186C05DAE11E0-9303F5C431248DAC
Sun May 22 02:04:48 2011 RescueRecovery: CreateSpecialBackupFolder: szBackupFolder= C:\RRbackups, szMidiumFolder = C:\RRbackups\SZ
The events don't make sense:
a) Why would RR says "network location can no longer be reached" - the wording suggests that it was OK, but now it isn't.
b) The br_funcs returns Error 0x501 (NOT_IMPLEMENTED or NOT_SUPPORTED), but RR still attempted to call mapdrv.
c) Apparently mapdrv was successful otherwise it shouldn't try to delete the t0.dat on the shared drive (which didn't exist - hence Error 3 (PATH_NOT_FOUND)) and unless it has reached the remote computer, it wouldn't know the file wasn't there.
I'm curious to find out if anyone has run into this problem and how to fix it.

It errored out after it has already created some folders and files as indicated in the first post.Tried the same steps several times just make sure it was repeatable by closing Rescue and Restore app and starting it again. The network between the share host and my W510 was a direct RJ45 cable connection, so zero hop. In the end I used Windows 7 Backup and Restore to do full backup, using the same \\server\sharename, the network share was mapped without a problem. But then Windows 7 Restore CD wasn't able to map network share - giving me 0x800704cf. Googling shows lots questions raised on this but no fix.
Update:
Last night, I gave it a shot again. For some reason, RR was able to mapped the network share using \\IPaddress\sharename (this time I used a different folder and a diferent sharename). OK great, but after 10 hrs it's at 88% completion, did my math, estimated elasped time is 12 hrs, Wow! The image backup with Windows 7 Backup took 5 hr 51 min with 132GB in the WindowsImageBackup folder. RR is 2x slower!
On the other hand, as it's still running, the est. backup folder size is 106GB. RR does a better job in compression - a 20% reduction in size compared with Windows' at the cost of 2x time.
Going back to the Windows 7 Restore CD 0x80704cf error when mapping the network share, found an Internet user posting that he succeede by providing a NIC driver.

Rescue and Recovery will not install on Windows 7 upgrade

I have a thinkpad SL500 that I upgraded from Vista to Windows 7 a week ago. I have tried to install Thinkvantage Rescue and Recovery but get this error message during the initial install: "Rescue and Recovery does not support installing from the operating system which upgrade from legacy preload system."
I did load Win 7 32 bit from a legacy Vista preload system. I have been trying to install R&R v4.5. Is there a workaround to get ThinkVantage R&R on this Windows 7 machine? Thanks, John

Win 7 does come with it's RE environment. On my pc I can:
(1) boot into windows 7 (default)
(2) PF8 boot windows into Safe mode, which will allow me to Launch the Windows recovery environment. This is
mostly a Repair environment, but can invoke other items, such as Windows restore. This is NOT an restore from backup tool , per se.
(3) PF 11 boot into RNR standalone environment.
All 3 have Bootable software on my C drive, and entries in the BCD (boot control data). Could you document what your pc/laptop was shipped with from Lenovo. An original windows vista or windows 7? A shipped Lenovo, with win 7,should have a Z partition and a X partition. One has the RNR standalone, the other has the Factory install data to reset back to OBE, out of the box experience.
Did you purchase a WIN 7 DVD upgrade disc from a retailer? Could you also post a screen shot from Disk management that shows the attributes of the D drive. I am trying to find out if the D drive is Active
Check under the status line, HEALTHY(Active,primary partition). Did you try the Diskpart command?.
You do not need to worry about SYSPREP. It is mainly an Administrator tool for deploying system images.
By the button, do you mean the Thinkvantage blue button? This just tells the BIOS to boot into the RNR standalone environment. My original system was a Vista. Thus I have no experience verifying the X and Z drives. This info is just from reading other posts.
===
As a side note, Does your win 7 support Bitlocker? Can you view the contents of YOUR D drive?

Rescue And Recovery On Clean Install Of Windows XP Service Pack 2

Hey,
I have recently purchased a refurbised IBM ThinkPad T40 2373-82M laptop computer. When I received the computer it did not have any recovery partition or recovery CD's that came with it. I then installed my own personal copy of Windows XP Service Pack 2 on the machine and installed drivers and applications individually by downloading them off the Lenovo support website. However, I have attempted to install the latest version of the ThinkVantage Rescue And Recovery Program (Version 4.20) on my computer but I end up with the following error: 'There is not enough free space on the computer to install or upgrade the Rescue and Recovery environment'. When I did a full clean install on the system I deleted all partitions that were on the computer at the time during the Windows XP installation and made a single NTFS partition. There were two 20GB partitions on the hard drive when I bought it, but neither of them were the IBM Rescue and Recovery partition. Could it be possible for me to install this software on my laptop, and make a Rescue and Recovery partition, now and make it the same way it would of been when it left the IBM factory?
Any help would be greatly appreciated.
Cheers
Ash.

asin123 wrote:
I hope this solution is easy to follow and helps anyone who has had the same problems as me.
Thanks for coming back and sharing the solution with others!
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Hong Kong vs Canadian hard drive + Rescue and Recovery FROZEN at Installing Language Pack

Hello everyone,
I have a Lenovo T61 Widescreen (Type: 7658CTO) that I bought in Canada in May 2008. Unfortunately my warranty has expired.
I had some problems with my 1st hard drive (which came shipped with my Canadian machine) and so had it swapped with a new one using Lenovo's Hong Kong On-Site service in January of this year (I now live in Hong Kong).
I am trying to do a Rescue and Recovery (full system restore to factory settings) using the Hong Kong drive, but it is frozen at "Please Wait, Preload Customization in Progress...." There is an accompanying command line screen that says "Installing Chinese Hong Kong language pack". At the top of this command line screen it says "Select X:\Windows\system32\cmd.exe - call c:\swwork\autoex.cmd"
It has been frozen for over an hour. I have tried rebooting but it freezes again at "Please Wait, Preload Customization in Progress..."
I do not have Rescue and Recover CDs as they were not an option at the time I purchased my machine. In the past, I have several times successfully recovered and reinstalled from my hard drive partition on my Canadian hard drive.
Both Canadian and Hong Kong hard drives were running English Windows Vista Home Premium Edition.
Unfortunately, I do not have my Canadian hard drive anymore because I had to hand it over to the Hong Kong technician in order to recieve a new hard drive.
Could it be that the Hong Kong On-Site Warranty service merely made a Ghost Image of a English Vista config without copying the necessary back-up partition to the hard drive?
Any other ideas for why my Rescue and Recovery is frozen???
Thanks!
Richmond

Hi,
Your question is confusing.
"Factory recovery" option creates self-contained media with the full image of the OS + needed drivers and is bootable, so you can boot from it and install OS+drivers to the original state. When you bought your machine, it should have a "Q" partition (possibly hidden) that holds this image, and that is what is copied to the media plus the boot environment.
"Create rescue media" from the advanced menu in Rescue and Recovery makes a bootable disk that you can use to boot the computer from, and on it will be a separate little version of R&R that lets you choose to restore from a backup or from factory disks/images. It does not (if I am right) have an image of the OS or drivers. However, it does (if I am right again) search your connected drives for such images and will offer you to restore from one if it finds one.
It seems to me that when you used rescue media, you probably booted into the rescue media but then might have restored from a non-Lenovo windows image? Did you by any chance have a drive with a non-Lenovo Windows installation disk connected?
Also, the fact that R&R is a 32-bit program should not affect what OS is restores; it restores whatever is in the image.

T500 Rescue and Recovery fail at boot menu step f

I have been attempting rescue and recovery with the DVDs and when I get to step f the arrow keys don't work. They work for the previous stps and I can't move forward in the recovery without this step - any tips? Thanks so much!

Hello Ladygraye and welcome to community,
Kindly update the BIOS and then try running the recovery. Also not the maximum supported hard disk capacity for this laptop is 320 GB, 7200 rpm
Best Regards,
Tanuj
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How to install Rescue and Recovery CD to my T42

I ordered Rescue and Recovery CD to install my T42, and I got 8 CDs, one is independant, and other 7 CDs are for T42, so I just wonder how do install it, I mean use which CD, or which is used firstly, anyway, could someone tell me step-by-step to rescue my laptop.
Thanks a bunch.

Well, you should wipe the entire drive before using the recovery disks, including the original recovery partition if it's corrupted.
The disks will create a new recovery partition.
Cheers,
George
In daily use: R60F, R500F, T61, T410
Collecting dust: T60
Enjoying retirement: A31p, T42p,
Non-ThinkPads: Panasonic CF-31 & CF-52, HP 8760W
Starting Thursday, 08/14/2014 I'll be away from the forums until further notice. Please do NOT send private messages since I won't be able to read them. Thank you.

How to install Rescue and Recovery 4.21 on Windows 2003

There should be a good amount of users running Windows 2003 on their thinkpad for various reasons. As much as I tried, I could not get Rescue and Recovery's MSI to install on my X61 running Win2003 R2 SP2, despite attempts to modify the Setup.ini file.
the changes made in setup.ini:
[Win2003Server]
MajorVer=5
MinorVer=2
MinorVerMax=3
BuildNo=3790
PlatformId=2
The returned installer error is "The current operating system is not supported for running Rescue and Recovery. Supported operating systems includes Microsoft Windows 2000 with Service Pack 3 or Windows XP with Service Pack 1 or later".
This is such a shame as I'm pretty sure RR would run just fine on win2003 as both WinXP and win2003 are based on the same underlying technologies and code. Please advice if there's any method such as a command switch for MSI installer to suppress OS detection error or any modification that can be made to setup.ini to get it to install on win2003 or any utility that can be used to modify MSI files and database? Thanks!
Message Edited by Xseriesfanboy on 08-31-2008 08:26 PM
Message Edited by Xseriesfanboy on 08-31-2008 08:30 PM
Solved!
Go to Solution.

Alrighty..I've manage to google a hack to this problem of getting Rescue and Recovery to install on Windows 2003. So let this post be a guide to how to get this done:
Getting the tools to modify Rescue and Recovery MSI (Windows Installer)
Download and install Orca MSI editor from http://astebner.sts.winisp.net/Tools/Orca.zip
Review http://ravi1337.blogspot.com/2007/05/orca-msi-editor-make-any-software.html, this guide should give you a good idea what you'll be doing with this tool.
Download Rescue and Recovery™ 4.21 from Lenovo
Download Rescue and Recovery™ 4.21 for Windows XP (32-bit) or Windows 2000 from http://www-307.ibm.com/pc/support/site.wss/license.do?filename=thinkvantage_en/z652_setup_rnr42_016c...
Ensure you are downloading full install with all language pack to avoid any missing installation file due to regional settings
Run the installer and see that all files are extracted accordingly.
Modification of Rescue and Recovery Installer
Delete all files in C:\Documents and Settings\(User Account Name)\Local Settings\Temp\ this will prevent confusion on which files are unpacked and created by RR installer
Extract z652_setup_rnr42_016c.exe into a folder named z652_setup_rnr42_016c.
Execute tvtrnr42.exe
The MSI installer is then unpacked to the following default directory: C:\Documents and Settings\(User Account Name)\Local Settings\Temp\. Note that the installer creates two directories for installation of RR, that are {F151F2B3-0C32-44D3-90E2-E639B8024622} and _isXXXX <--- 4 randomly generated digits
The folder _isXXXX contain Rescue and Recovery.msi
On the first run of the installer, the following error will be shown "The current operating system is not supported for running Rescue and Recovery. Supported operating systems includes Microsoft Windows 2000 with Service Pack 3 or Windows XP with Service Pack 1 or later". DO NOT CLICK OK! This is cause the installer to purge all installation files and related directories in the temp directory. Just leave the error window as it is without clicking the OK button!
Copy all TVT files from folder z652_setup_rnr42_016c into both directories
Modify setup.ini entry for Win2003Server with notepad and save changes:
[Win2003Server]
MajorVer=5
MinorVer=2
MinorVerMax=3
BuildNo=3790
PlatformId=2
Right-click on Rescue and Recovery.msi and edit with Orca
Go to LaunchCondition Table
Drop the following rows and save changes:
(((VersionNT=501 AND ServicePackLevel>=1)OR (VersionNT=500 AND ServicePackLevel>=3)) AND WINSERVER=0) OR Installed- The current operating system is not supported for running [ProductName]. Supported operating systems include Microsoft(R) Windows(R) 2000 with Service Pack 3 or later and Windows XP with Service Pack 1 or later.
IEEXISTS=1 OR Installed - [ProductName] requires Microsoft(R) Internet Explorer version 5.5 or higher. You cannot install the Rescue and Recovery program without this version of Internet Explorer.
INCOMPAPPNAME=0 OR Installed - [INCOMPAPPNAME] is installed and is incompatible with this version of [ProductName]. This application cannot be installed. To install [ProductName], uninstall [INCOMPAPPNAME] and then restart this setup.
Not SGEWRONGVERSION OR Installed - [INCOMPAPPNAME] is installed and is incompatible with this version of [ProductName]. This application cannot be installed. To install [ProductName], uninstall [INCOMPAPPNAME] and then restart this setup.
When you're done with these modification, re-run Rescue and Recovery.msi without closing the previous error window. Rescue and Recovery should now install without any glitch! Good Luck!
Message Edited by Xseriesfanboy on 09-01-2008 06:37 AM
Message Edited by Xseriesfanboy on 09-01-2008 06:38 AM

Rescue and recovery on T60

I cannot install rescue and recovery from SWtools.
An error message comes up: not enough space on boot sector to install the boot manager of rNr.
Any idea what happend or what to do?
thx in advanced

Hi migi66,
First I recommend downloading and installing the latest version of RnR:- http://www-307.ibm.com/pc/support/site.wss/MIGR-4Q2QAK.html
If that doesn't solve the issue, try proceeding solutions:-
http://forums.lenovo.com/t5/T61-and-prior-T-series-ThinkPad/Rescue-And-Recovery-On-Clean-Install-Of-...
http://forums.lenovo.com/t5/ThinkVantage-Technologies/Rescue-and-Recovery-installation-fails-not-eno...
Hope it helps.
Maliha (I don't work for lenovo)
ThinkPads:- T400[Win 7], T60[Win 7], IBM 240[Win XP]
IdeaPad: U350
Apple:- Macbook Air [Snow Leopard]
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Using AlertSec on a machine with IBM Rescue and Recovery

As an idenpendent contractor I'm required to secure my laptop with AES256 encryption. I've done this by subscribing to a web based service known as AlertSec. AlertSec uses Checkpoint (Pointsec) encryption which allows you to encrypt the dirve on your machine without all of the other related administrative overhead.
Recently I noticed that the Pointsec system tray icon was not displayed. I reported the condition to AlertSec and was advised as follows:
"I can see you have IBM Lenovo and looking at the list of installed applications Rescue and Recovery is among them, this is the IBM recovery software that is currently not compatible with Alertsec and will cause problems if you have not fully removed the Recovery partitions".
I'm not sure as to what AlertSec is referring to when they mention "the recovery partitions"
I don't want to remove the Rescue and Recovery app and find that I can no longer access my work or worse. If anyone has insight or previous experience with this kinda scenario please let me know.
Thanks in advance.

you did not mention what release of Rescue and Recovery you have installed. In RnR 3.0 there was an update to make compatible with Pointsec ("Bootmanager updates have been incorporated to make the Rescue and Recovery application compatible with Pointsec software. "). See here: http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-62558
Also, Utimaco also provides an AES encryption SW package that is compatible with RnR.....
ThinkPad user since 1994

Error installing rescue and recovery 4.3 on windows 7

i have a sl410 with windows 7 ultimate(32bit) installed, but i failed to install rescue and recovery 4.3 for many times,reporting"Error 25014. There was an error installing the Rescue and Recovery boot manager. Return code: 6".
why?
i found someone said about using a command line installation which will NOT install the RnR partition,but how to use command line installation?i've got only the tvtvrnr43_1027sc.exe downloaded file and the tvtrnr43_1027.exe in C:\SWTOOLS\apps\rnr43sc\ directory,how can i input the comands like setup.exe /a /s?which command should i use?

http://forum.lenovo.com/t5/ThinkVantage-Technologies/Rescue-and-Recovery-4-3-for-Windows-7-installat...

Problem in audio driver and unable to install rescue and recovery ver 4.3 -

Dear community collegues,
I have installed original windows7 home premium in my lenovo N100 series 0768-54A model y'day. Though every thing went well, the AC97 audio driver could not be installed. Can any one provide me a solution to make the audio working in Windows7 Home Premium.
Similarly after new installation, I could not install rescue and recovery version 4.3 (windows7 compatible) in to the system, every attempt failed. Could any one provide a solution.
thanking You.
Sakthivelu V M Chennai

I am not sure which audio chipset your N100 has, so
Try this for sound:
Go to THIS web page.
Download Soundmax audio driver for Vista.
Extract the files by double clicking, and note where they
are being extracted to.
Uninstall any sound driver you have installed, reboot.
If windows says New Hardware Found, click cancel.
Go to folder where downloaded drivers were extracted,
and run Setup.
If Soudmax drivers do not work, uninstall and repeat
with the Realtek audio drivers.
I do not think Rescue/Recovery will work except for
the originally installed OS.

Difficulty installing Rescue and Recovery 4.2 patch for Windows Vista

Which between System Update Installation History and Post-Installation Status Report should I believe, when they tell a different story?
When I run thinkVantage System Update, the post-intallation status report indicates that the following fails to install:
* Rescue and Recovery 4.2 patch for Windows Vista
* ThinkVantage Client Security Solution for Vista SP1
* Lenovo Wireless WAN Activation Patch
However, when I open the ThinkVantage System Update History Log, I read that the above updates have been installed.
Which one should I believe?
I'm willing to believe that the update has been installed, but whenever I run System Update, I keep getting the same message that the above three need to be installed.
Should I keep ignoring the message? If not, what else could I try?
I have a T60 running Vista with SP1 installed.

Hi privard,
Thanks for your feedback. Anyhow, let me see how i could help to sort this out for you.
Cleo
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T61, T410, x240, Z500, Flex 14
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Service Partition - Rescue and Recovery installation fails (not enough free space)

Im am aware about former posts to this subject on this forum, but they didn't answer all my questions, so I reopened the subject.
I tried to install "Rescue and Recovery" on T60 with win XP Pro and got the following message:
'There is not enough free space in the boot sector to install the Rescue and Recovery boot manager'
I followed the solution in "Rescue and Recovery installation fails") from 08-09-2008 03:03 AM
and created a hidden partition with Parted Magic but the rescue and recovery still fails with the same message.
Somewhere in the forum I read that the original service partition has a special format and not ntfs.
Could somebody tell me is it true or not ?
How can I rebuild this service partition ?
Do I need special setting, flags there ?
Is it possible to rebuild this partition without recovery CDs at all ?
Actually I'm wondering to, about the error message. It is saying '"..There is not enough free space in the boot sector ..." .
Is it possible that the boot sector is the problem and not the service partition ?
How can I fix that ?
Thanks in advance if somebody helps.

I have a 4-year-old ThinkPad R51. Because I was getting intermittent boot-up error messages--"Rescue and Recovery has encountered a problem and needs to close"--with ver. 4.0, I tried to upgrade to ver. 4.2. Per instructions, I first removed ver. 4.0 using Windows Control Panel. Then each attempt to install 4.2 failed with the message: "Error 25025. There is not enough free space on the computer to install or upgrade the Rescue and Recovery environment." Just before that error message popped up in center-screen, I got a Windows message at lower right saying "You are running out of space on SERVICEV001 (Z:}" Of course, there was no way I could view partition Z (that I knew of).
Thanks to the helpful messages above, I downloaded Parted Magic (http://partedmagic.com), burned a boot CD per its instructions, and re-booted with that CD. Using GParted, I saw that my SERVICEV001 partition was merely 590 MB, and 587 MB was in use. So I reduced my C partition by 500 MB and added 500 MB to the Z partition, raising it to 1090 MB. Then I was able to re-boot into Windows and the installation of Rescue and Recovery 4.2 was error-free.
Out of curiosity, I again re-booted with the Parted Magic CD to see how much space on the Z partition was taken by the RnR ver. 4.2 installation. To my surprise, it showed that still only 587 MB was in use, and 503 MB remained unused.
I thank those in this forum whose messages gave me the needed guidance. And I thanked the author of Parted Magic with a $10 donation, as I hope other users of his open source program will do.
Message Edited by DougSchafer on 08-08-2008 06:06 PM
Message Edited by DougSchafer on 08-08-2008 06:12 PM

Problem with Rescue and Recovery after installing Norton Internet Security 2010

Hi all.
It's my first time in this forum.
I have a problem, with Rescue and Recovery, after installing Norton Internet Security 2010 on my T43.
The message I get it:
"Rescue and Recovery is unable to back up the file 'C:\Documents and settings\all Users\Application Data\ Norton\ 00000082\00000109\000003c1\cltMLS1.bat' Because the file is either corrupted or being used by another application. Please close any application that could be using the file.
I tried to close the Norton but I couldn't find how.
Tanks
Doron71

Hi and welcome to the forum,
the reason for this situation is, that the antivir files are protected from being modified.
This is the reason, why this file cannot be backed up. I assume, that you would get much more such messages, as there are surelly multiple files files, that are protected like this.
So the solution is to block folders from being archived. Please start RnR application and in the configuration set this folder as the excluded one.
This will skip the backup of this file and will fix your situation.
Please let me know, if you have covered this.
Cheers

Rescue and Recovery FAILS TO INSTALL!!!

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