Rescue and Recovery has encountered a problem and needs to close

I'm running R&R 3.10.0022 on a ThinkPad T42p 2373-HTU and encountered the Rescue and Recovery has encountered a problem and needs to close error.  When I tried to install the advertised patch with rnr31cp5.exe, I get an InstallShield Wizard dialog box that says "Could not find any previously installed compliant products on the machine for installing this product" and the install fails.
I then tried to reinstall the Microsoft patch that seemed to have caused the original problem, KB917422, which told me that a more recently installed service pack made this patch (KB917422) unnecessary.
Bottom line: I can't run R&R.  And I couldn't find a Lenovo R&R update for my machine.  Any ideas please?
Al Vesper
Solved!
Go to Solution.

Hello  mate,
Try to uninstall completely R&R and install the latest version.
You can find it there : http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-76226
Knowledge is of two kinds. We know a subject ourselves, or we know where we can find information on it.
ThinkPad T510 4313-CTO Windows 8 x64 - Intel Core i7-620M - NVIDIA NVS 3100M - 8GB RAM - 240GB SSD- Intel Centrino Ultimate-N 6300 - Gobi 2000.
ThinkPad Helix 3697-CTO Windows 8.1 x64 - Intel Core i7-3667U - Intel HD Graphics 4000 - 8GB RAM- 256GB SSD - Intel Centrino Advanced-N 6205 - Ericsson C5621gw

Similar Messages

  • Javaw.exe has encountered a problem a needs to close

    Hello,
    I'm working with an videoconference application (SIP Communicator) in a Java Web Start application. I've got to access to download the jnlpo file and the application run apparentely without any problem, but when I try to call a user I get a java error message "javaw.exe has encountered a problem a needs to close", and when I check this error I found the following issue:
    AppName: javaw.exe     AppVer: 6.0.140.8     ModName: jvm.dll
    ModVer: 14.0.0.16     Offset: 000fee15
    I think the problem come from capture device detection, but I'm not sure because the java error dont say anything about this. I guess that is a capture device detection problem because when I check the Java Console I see:
    GRAVE: Failed to initially commit JMFRegistry. Ignoring err.
    java.lang.SecurityException: commit: Permission denied
         at com.sun.media.util.Registry.commit(Registry.java:251)
         at net.java.sip.communicator.impl.media.device.JmfDeviceDetector.initialize(JmfDeviceDetector.java:107)
         at net.java.sip.communicator.impl.media.device.JmfDeviceDetector.setupJMF(JmfDeviceDetector.java:364)
         at net.java.sip.communicator.impl.media.device.JmfDeviceDetector.detectAndConfigureCaptureDevices(JmfDeviceDetector.java:412)
         at net.java.sip.communicator.impl.media.device.DeviceConfiguration.initialize(DeviceConfiguration.java:125)
         at net.java.sip.communicator.impl.media.MediaServiceImpl$DeviceConfigurationThread.run(MediaServiceImpl.java:408)
    26-jun-2009 17:00:38 net.java.sip.communicator.util.Logger info
    INFO: Looking for Audio capturer
    26-jun-2009 17:00:38 net.java.sip.communicator.util.Logger info
    INFO: DirectSound Capture Supported = false
    26-jun-2009 17:00:38 net.java.sip.communicator.util.Logger info
    INFO: Gibberish protocol implementation [STARTED].
    26-jun-2009 17:00:38 net.java.sip.communicator.util.Logger info
    INFO: SSH protocol implementation [STARTED].
    26-jun-2009 17:00:38 net.java.sip.communicator.util.Logger info
    INFO: JavaSound Capture Supported = true
    Exception on commit = java.lang.SecurityException: commit: Permission denied
    26-jun-2009 17:00:38 net.java.sip.communicator.util.Logger info
    INFO: JavaSoundAuto: Committed ok
    26-jun-2009 17:00:38 net.java.sip.communicator.util.Logger info
    INFO: Looking for video capture devices
    26-jun-2009 17:00:38 net.java.sip.communicator.util.Logger info
    INFO: Stun server address(null)/port(null) not set (or invalid). Disabling STUN.
    26-jun-2009 17:00:38 net.java.sip.communicator.util.Logger info
    INFO: Network Address Manager ...[  STARTED ]
    26-jun-2009 17:00:38 net.java.sip.communicator.util.Logger info
    INFO: Network Address Manager Service ...[REGISTERED]
    26-jun-2009 17:00:38 net.java.sip.communicator.util.Logger info
    INFO: Zeroconf protocol implementation [STARTED].
    26-jun-2009 17:00:38 net.java.sip.communicator.util.Logger info
    INFO: IRC protocol implementation [STARTED].
    26-jun-2009 17:00:38 net.java.sip.communicator.util.Logger info
    INFO: Scanning for configured Audio Devices.
    26-jun-2009 17:00:38 net.java.sip.communicator.util.Logger info
    INFO: Found JavaSound audio capture as an audio capture device.
    26-jun-2009 17:00:38 net.java.sip.communicator.util.Logger info
    INFO: Scanning for configured Video Devices.
    26-jun-2009 17:00:38 net.java.sip.communicator.util.Logger info
    INFO: Found HP Webcam [VGA] as an RGB Video Device.
    26-jun-2009 17:00:38 net.java.sip.communicator.util.Logger info
    INFO: Creating datasource for:javasound://44100
    java.lang.RuntimeException: No permission to capture from applets
    26-jun-2009 17:00:38 net.java.sip.communicator.util.Logger error
    GRAVE: Could not create data source for javasound://44100
    javax.media.NoDataSourceException: Error instantiating class: com.sun.media.protocol.javasound.DataSource : java.lang.RuntimeException: No permission to capture from applets
         at javax.media.Manager.createDataSource(Manager.java:1012)
         at net.java.sip.communicator.impl.media.MediaControl.createDataSource(MediaControl.java:558)
         at net.java.sip.communicator.impl.media.MediaControl.initCaptureDevices(MediaControl.java:192)
         at net.java.sip.communicator.impl.media.MediaControl.initialize(MediaControl.java:146)
         at net.java.sip.communicator.impl.media.MediaServiceImpl$DeviceConfigurationThread.run(MediaServiceImpl.java:409)
    I dont know what is happening, so I' appreciate any help from you
    If you need more information dont heasitate to contact me
    Thanks a lot
    Regards
    Pedro

    pedritomoreno wrote:
    Hi,
    Thanks for answering.
    Could you tell me how can I allow "capture from applets" modifying Java Policy Permission?
    I think that the problem's source comes from JMF, because it doesn't run the JMFRegistry. But I dont know the reaso
    I'd appreciate your help
    Thanks
    PedroTry asking for a solution in the JMF forum:
    [http://forums.sun.com/forum.jspa?forumID=28]
    The security docs have information about creating a Policy Permission file:
    http://java.sun.com/javase/6/docs/technotes/guides/security/index.html

  • Getting "HPNetworkCommunicator.exe has encountered a problem an needs to close" message

    I have an HP Photosmart B210e, product number CN219A.    I am running Windows XP 32 bit and I am using a wireless connection to print. The problem is occuring on an HP Compaq 8510p laptop.
    I have been using the printer for several months and it has worked great but about a week ago, I started getting an error message.   The first time I try to use the printer after turning on the computer I get a message saying "HPNetworkCommunicator.exe has encountered a problem and needs to close".  I am unable to print from that point forward.  Documents that I attempt to print just sit in the qeue.  However, if I shut the computer down and restart it, the print jobs will print on their own as soon as the computer boots up.  But then if I try to print another document I get the same error message and am unable to print.  Once I get the error message I am unable to use the HP software to check ink levels or communicate with the printer in any way.
    I have attempted reinstalling the driver and software 2 times without any success.  I have run the HP print diagnostic utility and it tells me that "everything checks out okay with your printer" and asks me if I want to print a test page.  I try to print the test page and it is unable to print it.
    I have the printer installed on another computer running windows 7 and it still works great.
    Please let me know how I can fix this problem
    I am unaware of any changes made to my computer other than the automatic windows and Mcafee updates.

    I have exactly the same problems.  If you com up with an answer before I do please reply here. I'll do the same.

  • Itunes has encountered a problem and has to close ---- Please help me

    I had to restore my computer this week. itunes was working fine before I restored. I have a video ipod. I installed from the disc but it encountered a problem half way through. I removed this using the control panel. I then downloaded itunes from apple.com. It installed it but it won't open, it comes up with itunes has encountered a problem and has to close.
    I have used all the info on apple.com on how to deal with this, but to no avail.
    Please can somebody help me

    I am having the same problem and error messages. I had a previous version of Itunes, but updated to the new version today after purchasing an ipod shuffle 2nd gen. I am told that itunes and quicktime installed successfully, but when i go to open itunes, i get the "Itunes has encountered a problem an needs to close. We are sorry for the inconvenience." When i try to open Quicktime, it tells me "quicktime failed to initialize. error # 2905" when i go to the apple.com website and click on the Quicktime tab i get a "plugin error. The plugin did not initialize properly" Help.

  • An error occur indesign.exe has encountered a problem and needs to close.

    I am having trouble with adobe indesign CS5. Each time I opened my document an error occur indesign.exe has encountered a problem and needs to close. It got send report and don't send report to Microsoft. I have already used google web as a help and nothing came up. I have already tried to uninstall and re-install it but still same issue occured. Other Adobe products such as Adobe Dreanweaver CS5 and Adobe Flash CS5 work fine.I would greatly appreciated if you can walk me through. Thanks.

    Windows error reports are too vague to help us much. Did you get an error number?
    Is this happening now every time you start ID? That would likely mean the recovery data is damaged. You can find the InDesign Recovery folder in your user profile. This folder is probably hidden, so you'll need to set Windows Explorer to show hidden and system files, then look in the same directory as the location of InDesign Defaults, which you can find for your version of Windows in the information in this link: Replace Your Preferences
    Once you find the InDesign Recovery folder, either rename or empty it, then ID should start normally. If you file crashes again when you try to open it from the file menu please tell us as much information as you can.

  • Word 2011 for Mac, Word has encountered a problem and needs to close

    When I open word a lot of previously closed word documents open. Flashing up about twenty different  documents before I can open a new document. Also when I try to close them Word shut down, 'Stating Word has encountered a problem and needs to close".
    Any help? 

    Hi Susan,
    First you should know that this is not a Mac forum. It is for PC IT types. How's that acronym jargon? It doesn't help much with clear communication does it? :-) (Windows Information Technology Professionals... not end users). The correct forum for you is
    http://answers.microsoft.com/en-us/mac/forum/macword and there you'll get your answer a lot quicker.
    With that said, I'm bilingual in PC and Mac environments so I will try to help. Try this:
    In Apple's System Preferences>General make sure this checkbox is marked:
    Quit Word completely... remember quitting is not closing on a Mac. You must "Quit" the application.
    Hold down the Shift Key and then start Word. Keep holding the Shift key until Word fully opens. Once it is open if any of those old documents appear in the Recovery task pane, now close them.
    Quit Word and if prompted about reopening any documents, respond No.
    Hope this helps
    Kind Regards, Rich ... http://greatcirclelearning.com

  • Outlook 2016 getting crashed and throws an alert message as "microsoft outlook has encountered a problem and needs to close.

    Hi,
    Today i installed Microsoft Office 2016 preview for my Mac OS X 10.10 Yosemite. Word, Excel and Powerpoint applications are working without any problem. However, Outlook getting crashed and throws an alert message as "microsoft outlook has encountered a problem and needs to close.", it's happens always, when i launch outlook. please suggest me, how can i comet from this issue.
    Thanks in advance,
    Suresh Balakrishnan.

    Go to the Microsoft site for help. These forums are not offering support for MS products, especially not for beta products.

  • Adobe Photoshop Lightroom has encountered a problem and needs to close. (ver 1.4.1)

    I completed a search for this problem here and other forums, and found very useful information, however, I still need help. My laptop is an HP Pavillion dv1000, Intel Centrino, Windows XP, 1.24G of RAM; Camera is a Canon 5D, shooting JPEG only.
    After a couple of weeks enjoying a vacation in the Caribbean, it was time to load all the new pics in the computer. I removed the card from my camera and using windows explorer, downloaded all pics in MyPictures folder. I created a new folder for this trip, and while I was there, I decided to reorganize several folders from previous trips. I renamed and moved folders around, deleted pictures, etc. (I believe that all the changes that I made created my problem.)
    Once I finished all the changes with my folders, I launched Lightroom (ver 1.4.1) with the idea of synchronizing the folders and start working on my new pictures. After apx 8 seconds, I got the message: Adobe Photoshop Lightroom has encountered a problem and needs to close.  We are sorry for the inconvenience.
    After a google search, I found a lot of potential answers to my problem, including this one, which I tried:
    "It might also be worth trying a temporary test catalog, just to see whether it's specific to that catalog. To do so, go to File menu > New Catalog and create a new catalog somewhere easy - Desktop perhaps - and just try importing a few photos into that test catalog and see if you can get it to freeze. I'm wondering if the catalog's been damaged slightly by that initial unexpected close, and if so, we'll see if we can get that sorted out for you."
    I did exactly that (created a test catalog) and I don't get the error. I am not clear on what does that mean. Could you help me understand it? What do I need to do to use my old catalog? Is it damaged? How can I fix it? Did I loose all the work that I did in my previous pictures?
    If I go back to my original catalog, I still get the error.
    Thank you in advanced for your assistance.
    Tony

    Tony,
    Here's something you might try:
    Create a new, empty catalogue and try File->Import from catalog... and specify your broken one as input. With luck the damage will be left behind.
    If that doesn't work, try deleting or renaming your preferences file. Look here for its location.
    And if that doesn't work, try deleting or renaming your presets folder. See that same website for details.
    Let us know how you make out.
    Hal

  • Adobe Audition has encountered a problem and needs to close.

    I have been using Audition 2.0 on this computer for quite some time and suddenly now when I open it, I get the cryptic error dialogue:
    "Adobe Audition has encountered a problem and needs to close.  We are sorry for the inconvenience.  If you were in the middle of something, the information you were working on might be lost.  For more information about this error, click here."
    When I click for more information, it's something useless like:
    AppName: audition.exe    AppVer: 2.0.5306.2    ModName: unknown
    ModVer: 0.0.0.0   Offset: 65726168
    Nothing on my computer has changed.  There are no viruses.  I have not added any new audio plug-ins.  I am completely up to date with all critical Windows XP SP3 updates and none have been downloaded and installed recently anyway.
    I searched the knowledgebase and found a document that suggesting many things to try.  I tried them all, including running the Windows hard disk "check disk" tool with options to fix file system errors and recover bad sectors. I also defragmented the hard drive.  Lastly, I completely uninstalled Audition, then  manually deleted any remaining files, including registry entries as suggested in another knowledgebase article.
    I then re-installed Audition 2.0 and it did exactly the same thing!  This it maddening.  Now it gets even more interesting.  I discovered that if I start up the
    Adobe ExtendScript Toolkit that Adobe Audition installed also, then try to launch Audition from the toolkit, IT STARTS CORRECTLY!  I can then close the toolkit and use it like normal.  Weird work-around.
    What the heck could possibly be going on?  Anyone have any ideas?  I've attached the error log file that is generated by the error but I doubt it will be of much help.
    Thanks!
    Steve in Chicago

    stevefoobar2: I may have found a solution for you.
    I had the same thing happen to me today. I was using Audition 2 this morning without any problems. But this afternoon, it started giving me the exact same error with no apparent reason. Nothing on my system had changed.
    So I uninstalled it and installed Audition 3 in its place. Audition 3 continued to have the same problem that Audition 2 had, so we can assume that this is not something that was changed between versions.
    But my attention was brought to the fact that you and I are both running Windows XP SP3 fully up-to-date. So I thought I'd try seeing it from the angle of a problem with Windows instead of Audition, and see if I didn't get a better result -
    First, I logged on to Windows as Administrator. This may or may not be required, but you'll probably want to do it just in case (you'll see what I mean later). At this point, Audition still crashed the same way when I opened it, so I moved on to my next troubleshooting strategy -
    Instead of opening Audition directly, I right-clicked the Audition icon and selected "Run as..." This may seem odd since I was already logged in as Administrator, but it proved to be the solution in my case.
    In the "Run As" diolog, there are two main options: run as current user, or run as another user.
    Since I was already logged in as Administrator, I could safely select the first option (run as current user). But here's the catch: selecting the first option allowed me to UNcheck the box underneath that says "Protect my computer and data from unauthorized program activity" (see the attached picture)
    Audition opened without any problems when I did this.
    This makes me think that one of the Windows security features suddenly decided to block something that Audition was trying to do, crashing the program in the process. By turning off this security feature, the problem was solved. And I only had to do it once. Every time afterwards, Audition has opened without any problems when I simply open it from my desktop. Perhaps Windows now remembers not to block Audition in the future.
    However, I have not restarted my computer yet, or logged off as Administrator. You may need to tweak this solution if you plan to do either of these things. You may end up having to "Run as" Audition every time you restart your computer or log off. You may even need to select the SECOND option, and run the program as Administrator with the appropriate password.
    Anyway, this was the only post I could find on Adobe.com concerning this problem, so I thought I'd post my solution in case it helped someone else.

  • Adobe Captivate has encountered a problem and needs to close.  We are sorry for the inconvenience.

    I am trying to use Adobe Captivate 5 and I am receiving this message when trying to open the application,
    "Adobe® Captivate® has encountered a problem and needs to close. We are sorry for the inconvenience."
    Can you explain how this issue can be resolve!?

    Hi there,
    On which operating system are you using Adobe Captivate?
    Please recreate the preferences of Captivate, following is the location of Captivate Preferences:
    Windows 7: C:\Users\[user name]\AppData (hidden folder)\Local\Adobe\Adobe Captivate 5 folder
               Windows XP:  C:\Documents and Settings\[user name]\Local Settings\Application Data\Adobe\Adobe Captivate 5 folder
               Mac:  /Users/[user name]/Library/Preferences/Adobe Captivate 5 folder
    rename Captivate 5 to Captivate 5_old
    and then try to launch Captivate 5
    Thanks.

  • Adobe Acrobat  has encountered a problem and needs to close.

    Just recently when I launch Acrobat X after about 10 seconds I get this error, "Adobe Acrobat has encountered a problem and needs to close.  We are sorry for the inconvenience."  I can create PDFs and open PDFs for 10 seconds.  I've done a repair of Acrobat,  I tried a new user account, and  I disbled all my start up items.  I still get the same error  I have no clue what to do.  Any suggestions?
    J.R.

    OK Will,  I pressed ctrl + Shift and double clicked on a desktop icon of a file.pdf I had saved there and it opened and is still open.  By not pressing ctrl + Shift the file opens then closes with that error in about10 seconds.
    So now, what has that proved to us is the issue?  Doesn't that load Acrobat without all the extensions?
    This issue just started a few days ago and all I remember installing on my computer were some Window's updates.
    J.R.

  • Adobe Reader has encountered a problem and needs to close.

    When reading PDF attachments, I get the following:  Adobe Reader has encountered a problem and needs to close. I have tried to remove Adobe Reader via Control Panel, Add or Remove Programs but that won't work.  I get this:  This patch package could not be opened.  Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package. I don't know how to do what is being asked.  I have tried to download Adobe Reader again but get this when I do:  Note:  this application already installed.
    I have Adobe Reader X (10.0.1) with an update installed on 2/19/2011.  I have Windows XP SP3.
    Anyone who can help me get Adobe Reader working correctly again or uninstalling it so I can reinstall.
    Thanks for any help.

    Thanks for the input.  Did you remove Adobe Reader 10 first before you downloaded the older version?  If you removed it, how did you do that?  The add/remove programs in control panel won't let me remove it -- it says a patch package can't be opened.
    Date: Mon, 9 May 2011 00:12:41 -0600
    From: [email redacted by moderator]
    To: [email redacted by moderator]
    Subject: Adobe Reader Adobe Reader has encountered a problem and needs to close.
    hi
    i had also the same problem with that version.
    so i download older version and this solved the problem.
    >

  • Photoshop has encountered a problem and needs to close

    I have had the cs4 software about three weeks, Everything has been running perfectly un til this morning. I was attempting to past an image to a vanishing point and got the hourglass/ spinning circle that is was working, then an error message about memory and photoshop needs to close. I closed all other programs and rebooted to attempt to correct whatever issue it had. Now whenever i try to use the program it lags badly with the simplest of tools(quick select) and then i get the photoshop has encountered a problem and needs to close. I am running windows 7, 3GB ram 2.75 usable, anthalon  amd 2 dual core m300 2ghz 64 bit,
    AMD M880G with ATI Mobility Radeon HD 4200
    Can someone please help me figure out how to fix this.

    Fault bucket 19706014, type 4
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0 
    Problem signature:
    P1: Photoshop.exe
    P2: 11.0.2.0
    P3: 4bf2d91c
    P4: VanishingPoint.8BF
    P5: 11.0.0.0
    P6: 48d395f1
    P7: c0000005
    P8: 000000000004a430
    P9:
    P10: 
    Attached files:
    C:\Users\Johnny\AppData\Local\Temp\WERB71F.tmp.WERInternalMetadata.xml
    C:\Users\Johnny\AppData\Local\Temp\WERFBFC.tmp.appcompat.txt
    C:\Users\Johnny\AppData\Local\Temp\WER9A4.tmp.mdmp 
    These files may be available here:
    C:\Users\Johnny\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_e 4881f26a567c586252e8667502237add319ee67_0ccd2665 
    Analysis symbol:
    Rechecking for solution: 0
    Report Id: c3830bd2-e129-11df-a41a-000272ab905c
    Report Status: 9

  • Error: adobe acrobat elements has encountered a problem and needs to close

    When I right-click to Convert to PDF or Convert to PDF and EMail for .xls, .xlsx, .doc, .docx, .pptx, .ppt, .pub, and .igx items (what I've tried so far), I get the following error: "Adobe acrobat elements has encountered a problem and needs to close".  It works fine on .bmp .tif, .txt, .htm, and .jpg (what I've tried so far).  I am not having problems printing to Adobe to convert, nor am I having problems creating a PDF within a program, and I'm not having problems converting from IE.  I am using Windows XP Professional, Microsoft 2007, and IE 7.  My Adobe product is Adobe Acrobat X Pro Version 10.1.2.  What can I do to resolve this problem?  Thanks.

    No, I don't have an older version.  I did a search on my C drive for anything that has a name of Acrobat Elements and came up with the following: (I'm hoping you can see this)

  • Adobe Photo Downloader has encountered a problem and needs to close. We are sorry for the inconvenience.  Error Code: c0000005  Address: 76f73ac3     I clicked on the OK button and the downloader closed.     I then tried to download from the organizer. I

    Photoshop Elements 12
    Adobe Photo Downloader has encountered a problem and needs to close. We are sorry for the inconvenience.
    Error Code: c0000005
    Address: 75e32f71
    I clicked on the OK button and the downloader closed.
    I did a search on this error code (c0000005) and there seems to be a workaround but no solutions, why is this? I ask that because this problem seems to be years and years old, going back to at least 2005 (do the math that is 10 years).
    I don't even have the Camera hooked up and I get this error on download.  I redownloaded everything and reinstalled.  I allso saw the AVI issues reported with this proble so i updated Quicktime though without the camera being hooked up when I get this error I didn't expect that to work.  I tried support and they wouldn't help because I bought it in March this year.  Pretty frustrating as I have re-purchased Elements about every 2 years.  I think I might need a new CODEC?   I had this problem on an Earlier version And I seem to remember that being the Fix but this may be something completely different

    I finally found that it was missing a picture so the Catalog was "corrupted".  I just deleted the picture and it started working.
    I hate Adobe and their total lack of support - thanks for nothing Adobe .  Also get this - they offered me to upgrade to 13.0 ( My 12.0 is only 6 months old  but they still don't support it on errors.  Only install errors!
    I have upgrade and repurchase this product 4 times now.  I will find something else next time!

Maybe you are looking for