Rescue And Recovery Install error

trying to install on my X61 but not sure why it wont install.
I get the following (why can't I copy/paste the error message btw??)
Error 25014 : There was an error installing the rescue and recovery boot manager : return code 6
Any idea's?
Lenovo X200 Tablet / 350Gb HDD / 4GB RAM / Windows 7

Download the full install file including all supported languages (449MB) instead of files by language. It worked for me.
SAP Specialist

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Rescue and Recovery installarion error

Hi,
From a win 7 clean installation I cant install Rescue and Recovery 4.5. I recieve error code 6.
Anyone knows whats the error about?
(C++ installed)
Regards
W530 2447-2EG W7 x64, T61p 6460-8WU W7 x64, T61 6460-65G W7 x64, T43 2668-F3G W7 x86.

This thread is old but there was no resolution... I'm having the same problem on my w520. Does anyone know how to fix this?

Rescue and Recovery (RnR) Error 25025-Win XP

As suggested, I cannot clean out the help files in \preboot\helps\ using rrutil.exe. I need to free up space in order to update from 3.1 to RnR4. I created the list using rrutil -l1 and tried to: rrutil.exe -d c:\dirlist \preboot\helps\*.* and other combinations. Nothing works. I have deleted RnR 3.1 but the preboot still contains the files that need to be deleted. Any solutions out there???

Are you using a current version of rrutil? Or are you using the version of it that came with RnR 3.1?
According to the RnR 4.2 Deployment Guide, the rrutil program for ver 4.2 is not backwards compatible with earlier versions of RnR. Could that be your problem?
The Deployment Guide and the Admin Tools (rrutil.exe is part of the Admin Tools download) are found on the Admin Tools page: http://www.lenovo.com/thinkvantageadmin
Since they only post the current version of the admin tools, I'm wondering if by calling Tech Support, they could maybe get you the older version of rrutil.exe. Just a thought...

Rescue and Recovery 4.21.00.16.00 Did Not Install

I just used System Update to download and install Rescue and Recovery 4.21.00.16.00.
It told me that it did not install, but gave no reason and there were no error messages.
I tried it again and SU recognized that it was already downloaded, but the result was the
same.
Does that mean I'm stuck with 4.20.0511.00 ? ? ?
Bob Stockler
G41 - 2886-5TU - Mobile Pentium 4 532 - 3.06 Gh
2 Gb RAM - 80 Gb Toshiba 5400rpm HDD - Win XP Pro
Solved!
Go to Solution.

I looked into my Event Viewer and got a hint. Also, knowing that my anti-virus program,
BitDefender, has a feature that prevents modification to the registry without permission from
me, and I hadn't been asked for such, I decided to turn that feature off and try again.
That worked, and I now have the latest version of Rescue and Recovery installed.
Bob Stockler
G41 - 2886-5TU - Mobile Pentium 4 532 - 3.06 Gh
2 Gb RAM - 80 Gb Toshiba 5400rpm HDD - Win XP Pro

Rescue and Recovery 4.21 problem: Restore System not working

Hi,
I've got the following problem: on Vista Business x64 I run RnR frequently to ensure a proper and recent backup in case my HD dies. Now I have a 2nd HD at home and wanted to try if the system restoration process is working like I expect it should - it doesn't!
I save the Backup on a USB HD...
I inserted the new, empty disk into the pc (removed the normal one) and booted with the usb hd connected. No problems starting RnR with the thinkvantage button and beginning the restoration. After quite some time it was finished and I was prompted to restart, which I did. Nothing happened apart from the PC claiming "NTLDR missing" or something. When I watched the content in Windows with the HD connected with a usb cable, it was partitioned in 2 partitions (as it should) but the content wasn't even remotely the same! I read in the forums that maybe the problem was due to a version upgrade from 3 to 4 and made a complete new basic backup and restarted the process. This time with even less success, there isn't even a "NTLDR" error message or similar and the HD is in a single "EISA Partitio". I don't even know what that is...
So, how do I restore my System to another HD? It's really important that this works reliable as this is my computer for work and it would be terrible if data was lost!
Is it even possible to back up the system reliable with RnR?
Regards,
Daniel

I looked into my Event Viewer and got a hint. Also, knowing that my anti-virus program,
BitDefender, has a feature that prevents modification to the registry without permission from
me, and I hadn't been asked for such, I decided to turn that feature off and try again.
That worked, and I now have the latest version of Rescue and Recovery installed.
Bob Stockler
G41 - 2886-5TU - Mobile Pentium 4 532 - 3.06 Gh
2 Gb RAM - 80 Gb Toshiba 5400rpm HDD - Win XP Pro

Rescue and Recovery 4.21 - X200 Not Working?

Hi All,
Running an X200 which is going perfectley except I'm unable to make a backup using the Rescue & Recover 4.21 software. I have tried to make a base image to both HDD and USB HDD, it goes through the process until 100% then gives the message : "The backup did not complete successfully" with no other info.
When you go back to check the USB HDD no space has been used.
I have looked up the logs for RR and get this :
Wed Oct 22 00:35:41 2008 RescueRecovery: Running: C:\Program Files (x86)\Common Files\Lenovo\msgbox.exe /t=56 /id=66 /icon=wait
Wed Oct 22 00:35:52 2008 RescueRecovery: Running: C:\Program Files (x86)\Common Files\Lenovo\msgbox.exe /exit
Wed Oct 22 00:35:54 2008 RescueRecovery: Running: C:\Program Files (x86)\Lenovo\Rescue and Recovery\br_funcs.exe backup local level=0 destination="D:\RRbackups" drive=S: location=1 nice=0 pw=0 uuid=0 compress encrypt
Wed Oct 22 00:35:58 2008 RescueRecovery: br_funcs returned error code 0x58A
Wed Oct 22 00:35:58 2008 RescueRecovery: Backup failed. Free Space High=0x00000006 Low=0x913C9000
Wed Oct 22 08:39:16 2008 RescueRecovery: Unable to send ENCRYPT_OFF IOCTL: Error 1 SetFilter
Wed Oct 22 08:47:36 2008 RescueRecovery: Unable to send ENCRYPT_OFF IOCTL: Error 1 SetFilter
Wed Oct 22 09:33:33 2008 RescueRecovery: Unable to send ENCRYPT_OFF IOCTL: Error 1 SetFilter
Can anyone help understand these errors?
Thanks
Roderic

I looked into my Event Viewer and got a hint. Also, knowing that my anti-virus program,
BitDefender, has a feature that prevents modification to the registry without permission from
me, and I hadn't been asked for such, I decided to turn that feature off and try again.
That worked, and I now have the latest version of Rescue and Recovery installed.
Bob Stockler
G41 - 2886-5TU - Mobile Pentium 4 532 - 3.06 Gh
2 Gb RAM - 80 Gb Toshiba 5400rpm HDD - Win XP Pro

Rescue and Recovery's disk management is pathetic and senseless, please help.

I'm using an X61 (which i've been very happy with, by the way, not that this is relevant) which has Rescue and Recovery installed by default. This is okay, as I see the value of regular backups. However, the default setting is to keep a history of 5 of the last backups. Each backup consumes ~10gb of space for a total of about ~50gb if I let the program run as it came configured, which is totally unacceptable for a machine that has 100gb of storage. That's my first complaint.
Second, I've attempted to neuter the R&R's idiotic disk usage behavior by reducing its maximum number of incremental backups. Oh, trouble. The program will not allow me to have any less than *3* incremental backups, for about ~30gb disk usage. Why does this program insist on dictating how many backups I choose to keep on hand? Ridiculous. I think 2 incremental backups would be reasonable, but R&R will not allow this.
Third, I have also attempted to repair the situation by deleting old and unnecessary backups. Oh, trouble again. Upon attempting to delete some of these backups to *free up space*, it notifies me that it cant, because it *lacks available space* (!!!!).
Whoever designed this program's behavior should start thinking about a career change, imho. Or perhaps I am at fault and it is merely my ignorance that is preventing me from using this application properly. I do hope it's the latter, as I typically have great faith in anything produced by IBM/Lenovo... but this just has me extremely frustrated. Please send any words of advice, I thank you all in advance.

I do not have an answer to this, but if you can tell me where I can go to actually attempt to delete the "backup" that R&R *did* create on my local drive, I would be most appreciative. I had never used it (R&R) before (and I have used TP's going back *a long* time!) so I assumed when I tried it the first time that it would ask me where to put the backup, e.g. on the network, external drive, &c. Instead, it started backing up *everything* to my local drive. While it was running, I had to close the Tablet, which apparently did not make R&R happy.
Bottom line: my 100GB HD is already down to 25GB free (and it is only a month old), the "backup" apparently did not complete successfully so R&R will not recognize it to delete it. So, I have a worthless backup taking up a ton o' space and I cannot find it to delete it. HELP!!! Next time, I will know to have R&R set up *before* running it to back up to the network. (or, based upon the original post to this thread, I may just manually back up my data or save all my important stuff on the network to begin with and let the sysadmin guys worry about backups!)
If anyone even knows what the name of the backup file(s) is/are, that would be a start.

Rescue and Recovery and mcafee endpoint encryption

just an fyi. Maybe it will save someone hassle. Apparently mcafee endpoint encryption and rescue and recovery are not compatible My company uses mcafee solution to protect data. IT installed corp image and wiped recovery partition. They also missed most of updated lenovo drivers. I have installed Lenovo solution center and followed all suggestios to update drivers etc. And then I followed its solution to install rescue and recovery... And after reboot i got a mcafee message that endpoint encryption is not installed... Apparently rescue and recovery modified MBR of the disk making laptop unusable. Now will have to chase IT guy who installed my laptop in order to recover it. Lenovo developers please add additional check into rescue and recovery install to at least warn user of potential issue if mcafee endpoint encryption is installed. Thanks.

I'm not sure what answer you are looking for. R&R modifies the boot loader, and other software can also modify it. From R&R perspective, we can't possibly know every other piece of software that modifies the boot loader, or know when an existing boot loader is already installed which is incompatible with R&R.
If your company uses Sophos Safeguard or WinMagic SecureDoc, instead of McAfee Endpoint Encryption, the same scenario would work.
More information about the R&R boot loader is in the R&R deployment guide here:
http://support.lenovo.com/en_US/guides-and-manuals/detail.page?DocID=UM007642
McAfee should have tools that can repair its boot loader.

Rescue and Recovery 4.21 - Will not use all the freespace on 2nd HDD

I have had this problem for a while and upgrading to the latest release of RnR does not resolve it.
I have a 160GB 2nd HDD in my Ultra Bay and RnR comfortably backs up the initial image and three incremental images using a total of 90GB. However, subsequent backups are not made as the software reports that there is not enough space - even though there is some 40GB free and the incremental backups are always less than 2GB.
I am using this on a T61p if that is of any relevance.
Anyone have a solution?
Thanks

I looked into my Event Viewer and got a hint. Also, knowing that my anti-virus program,
BitDefender, has a feature that prevents modification to the registry without permission from
me, and I hadn't been asked for such, I decided to turn that feature off and try again.
That worked, and I now have the latest version of Rescue and Recovery installed.
Bob Stockler
G41 - 2886-5TU - Mobile Pentium 4 532 - 3.06 Gh
2 Gb RAM - 80 Gb Toshiba 5400rpm HDD - Win XP Pro

Error installing rescue and recovery 4.3 on windows 7

i have a sl410 with windows 7 ultimate(32bit) installed, but i failed to install rescue and recovery 4.3 for many times,reporting"Error 25014. There was an error installing the Rescue and Recovery boot manager. Return code: 6".
why?
i found someone said about using a command line installation which will NOT install the RnR partition,but how to use command line installation?i've got only the tvtvrnr43_1027sc.exe downloaded file and the tvtrnr43_1027.exe in C:\SWTOOLS\apps\rnr43sc\ directory,how can i input the comands like setup.exe /a /s?which command should i use?

http://forum.lenovo.com/t5/ThinkVantage-Technologies/Rescue-and-Recovery-4-3-for-Windows-7-installat...

Error when installing Rescue and Recovery

Hello,
I own a 2 year old Thinkpad L430 running Win7 Pro 64bit.
I've been trying to install Rescue and Recovery because I want to reset my PC from the recovery partition, and as far as I understand the only way to do that is through RnR(?)
But whenever I go through the installer i get this error message:
click me
which, in english, basically says that there was and error with the return code 6.
After googling around for a while i found out that the fact that I once had a Linux Distrinution installed alongside Windows may be the cause of aforementioned error, because Linux replaces the default Lenovo boot loader with it's own GRUB one. When i removed the Linux distribution I typed the following into the command line: bootrec.exe /fixmbr to return to the Windows boot loader.
Do anyone know if the Linux thing is in fact the cause of the error?
Can I somehow restore the Lenovo boot loader or is there's some other way to install RnR and/or restore my PC?
Any help is truly appreciated!
thanks,
Simon

A typical factory ship of machine from Lenovo: (yours may not look like this).
Q (lenovo recovery)
contains Rescue and recovery standalone software. This standalone software also can call The factory recovery software, if the Factory software is still on the Q drive. Lenovo modifies the BIOS to support launch of standalone RNR.
Regardless of RNR installed or not, on the windows platform, standalone SHOULD launch. There is always a standalone RNR in the recovery partition.
==
workaround:
(1) order REcovery DVD from the support center. $50 us if not under warranty
(2) find a bud with a Lenovo machine. Create Rescue media to a DVD. Boot your machine with the DVD. If it finds the recovery partition intact, you can do a Factory reinstall. Rescue media is a standalone RNR, it will not rely on the boot structure on your C drive HDD>
(3) Your main issue is RNR install died with RC=6. This shows up. Check the msi logs in
C/users/YOURID/appdata/local/temp. I have researched some of these. It is confusion in the installer/ and the condition of the PDA/predesktop area (corrupted) . PDA is standalone rnr. Your PDA is probably just fine.
SO, which version of RNR did you try to install? Was it the USA english version or the NLS support version.
Your cant mix and match.
You cant switch from the English only version to NLS. denmark version, it will rc=6. I personally think this is a bug..
Region lang, local lang etc also confuse RNR installer.
The rc=6 occurs way after the installer had a bug in it. Yes it is trying to modify the MBR/BCD. I dont think your linux stuff mucked it up.
==
Simple solution:
Get a DVD of standalone RNR to perform the factory recovery.
-or- hit pff11 at boot time, and use RNR standalone for Factory recover<<< this shoud work. << my choice.

Error 25014 when trying to install Lenovo Thinkvantage Rescue and Recovery! Please help!

Hi there! I recently restored my laptop with a general copy of Windows 7 pro 64 bit. I had to redo all the drivers and software (of course). I had installed Rescue and Recovery before but had never used it. I tried to reinstall it today and it kicks back every time with the same error message (error 25014 code=6)! I had installed linux but deleted it and installed Windows again. I also have a 21gb partition not even being used ( i have no clue how to combine them). Any advice as to how to get it working will be appreciated! Thanks for your help in advance!
Solved!
Go to Solution.

Error 25014 rc=6 is error installing the RNR boot manager.
Provide some information:
(1)Did your machine ship from Lenovo, with Lenovo factory system? If so what operating system was installed? vista, windows 7 home, pro etc? This would install with 3 partitions: system_drv, Lenovo recovery, (C).
(2)you state: I recently restored my laptop with a general copy of Windows 7 pro 64 bit
Does this mean you DID not do a Lenovo factory restore, but actually installed a retail version of win7 pro?
I will assume win7 pro retail for now.
(3)you state: I had installed Rescue and Recovery before but had never used it.
Was this in the past, lets say, on a factory shipped Lenovo system?
(4)you state: had installed linux but deleted it and installed Windows again. I also have a 21gb partition not even being used
===
It appears to me, your HDD had a system on it. I see Ubuntu mentioned in your other posts. Your HDD had multiple parttions on it, including the 21GB partition. Then you decided to install a retail version of windows 7 pro.
During a install of retail windows, you have to pay close attention as to where it will install.
http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html
Note steps 7 and 8.
It appears you did the windows install ON TOP of existing HDD, with preexisting partitions.
===
Rc=6
The simple answer is RNR is already installed. Did you uninstall RNR before the install?
The complex answer:
When RNR install went to add its entries to boot manager,BCD (boot control data), it did NOT like the contents of the BCD, ie other entries parked in the BCD,ie, Linux. It expects to have 2 BCD slots used, windows and windows RE.
===
Give this some thought. See if it matches your situation.
==
I would erase the HDD via a standalone utility, then install win 7 pro retail, and all issues should clear up.
This Erase/delete can be done during windows install. see steps 7 and 8 above.

Error 25011. A file required to install the Rescue and Recovery environment could not be located

Hello everybody,
May I have your help and support on this error I faced with in installing the new Rescue and Recovery Version 4.5
"Error 25011. A file required to install the Rescue and Recovery environment could not be located. This setup cannot proceed. Make sure that the correct .tv.t file is located in the same as this setup package and restart this setup."
Awaiting,
Thanks
Hossein

heya,
I hope you managed to sort your issue out.
It's namely mentioned here - http://www-307.ibm.com/pc/support/site.wss/MIGR-69170.html
cheers
norbs

Rescue and Recovery -- Error 25011. A file required to install could not be located.

I have 2613CTO T60 with WinXP Pro SP3 and IE8.
RnR v4.21 is installed on my system.
I have downloaded this RnR v4.23 installation package -
tvtrnr423_017en.exe 227,523,448 (English) Rescue and Recovery 4.23 for Windows XP
but when trying to install an error occured with the following message:
Product: Rescue and Recovery -- Error 25011.A file required to install the Rescue and Recovery environment could not be located. This setup cannot proceed. Make sure that the correct .tvt file is located in the same folder as this setup package and restart this setup.
I also wanted to download this file to try installation again, but it missed indeed!
Moderator edit: Matched subject to question.

Download the full install file including all supported languages (449MB) instead of files by language. It worked for me.
SAP Specialist

T61 upgraded to Windows 7, now can't install Rescue and Recovery or Bios update.

I have a T61 6459 CTO that had XP SP3 on it. I upgraded to WIndows 7. I tried to install TVTVRNR450_025en, but I get an error msg "Rescue and Recovery does not support installing from the Operating System which upgrade from a legacy pre-load system." I tried deleting all old RNR and CSS programs in the old files after the install, but nothing seems to work. There is nothing listed in my add/remove programs. My Thinkvantage button doesn't work. How do I remove the old RNR? Should I have done that prior to installing Windows 7? Do I need to re-install my XP backup and start over? My Bios update extracts, but doesn't install. Help!

Hi, FSURN82
I did some research and was able to find this thread from Lenovo Forums. There are a few other people having similar issues. For some, installing an older version of Rescue and Recovery (sometimes even the one for their OS before the upgrade) would work fine. For some, however, they could not get it to work, so they would create backups manually using Windows.
As for the BIOS issue, what version are you currently running and to what version are you trying to upgrade?
Thanks,
Adam
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Rescue And Recovery Install error

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