Rescue and Recovery Issues!

Hello All,
I purchased a T60p about a year and a half ago along with the 3yr. extended warranty. I have been trying to recover a saved backup on my hard disk since I have had some problems with Windows but have run into a serious problem. I have tried to restore from rescue and recovery but keep getting a password entry dialog box. I didn't set one up since I've owned the computer and this is confirmed by the dialog box that states for me to set one up and try again. I even tryed to use the "forgot password" option and it still sends me around in circles for a password entry. I have contacted customer service several times and got a set of rescue and recovery discs to set it up to factory state but the password thing still comes up on bootup even from the CD. The last suggestion from customer service was to purchase a SATA drive-to-USB cable to back up the data to another computer. But other than seeing the contents of the drive directories I cannot back it up (probably a protected partition). I am at a loss here and was wondering if anyone could help.
The files on this hard drive are vital for me to recover as they contain lots of personal pictures of family (some now gone), CAD work, as well as other irreplaceable info.
Can anyone suggest a course of action? Is there a service that can retrieve the data? I have no problem reloading the applications I just need the data files.
Couple of questions:
Why can't I reinstall Windows from the discs sent to me from Lenovo (only the R&R disc is bootable)?
Can I reinstall Windows on the drive without loosing the data on the R & R partition?
Please Help!
Nemo
Message Edited by Nemo on 09-04-2008 05:07 PM
Lenovo Type 8743-CTO Built in 2007 w/ 3 yr. Extended Warranty

Hi Nemo,
My questions may be totally irrelevant, but I'm going to ask them anyway. Just in case.
Some versions of R&R, when launched, would ask if you want to set a password or protect the backups with your windows password. As you don't mention having tried your windows log-in password, if you have / had one, have you tried using it or, if set up, the default admin account password?
Also what about the good old enter key i.e. no password, or trying "admin"?
Andy ______________________________________
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I can't give great detail as to specifics as I have just recently took over this network. I can add a 4th machine to the list now as of today. I can restore back to the original backup from when the machine was initially installed and still get this malware. i'm going to be replacing a machine in the next few days that has no detectable malware or other issues now. I'm going to restore a backup on it and see what happens.
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Hi Itai,
Thanks for posting in MSDN forum.
Please double check If the UAC is off, so Enhanced Protected Mode doesn't do anything.
See this thread with similar question:
http://stackoverflow.com/questions/21458588/ie-tabs-are-not-running-in-64-bit-mode-even-after-enabling-enhanced-protected-mo
Best regards,
Kevin

Rescue and Recovery issue on T430s

Hi everyone,
i have a problem with the recovery of system backup wich was saved on an external hdd,
i got an replacement laptop from lenovo and am now trying to restore the system.
i have missplaced the boot dvd and created a new one but when i boot from that one R&R can not fimd the backup on my usb drive.
when i try to boot from the usb drive i get a "ntldr missing" error.
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Issues with a T61 harddisk, UNMOUNTABLE_BOOT_VOLUME, cannot also get in the Rescue and Recovery

Dear Lenovo Support Community,
I have a T61 with XP pro on it. This is the history of my harddisk problems with it:
(the harddisk is HDD0 Fujitsu MHW21160BJ G1 and everything in laptop (HW and SW) are same as the factory sold one)
1. Unfortunately I had not made any recovery cd/dvd when the computer was healthy
2. Some time ago, after a crash, and during the chkdsk in the following boot up, harddisk showed 12kb bad sector
3. Due to more crashes and not being able to login once, went to rescue & recovery and only recovered OS to an old and healthy state. Kept my data, lost all the new programs installed but got the OS fine and running. --> I guess the bad thing that may have happened is that recovered OS may have used those bad sectors as well, but this is just a guess.
4. Problems, slow downs, the 12kb bad sector, issues kept coming back every couple or few weeks. Repeated the rescue and recovery OS installations another two times.
5. Few days ago, all was good, but needed to restart, but this time a blue screen came up with UNMOUNTABLE_BOOT_VOLUME. This screen comes up even if I try to go into safe mode, with networking, or even with only DOS prompt.
6. Tried to go to rescue and recovery (version 4), it took a really long time and was telling me that something wrong with the file \minit\setupapi.log and after a long long time that it got in the page for rescue and recovery, it was not doing anything by clicking on any of the buttons.
7. Took the hard out, connected it through an external enclosure to another computer, the main drive could not be read at all, I/O error, not distinguishable.
8. But the SERVICE drive was understood and I could even run chkdsk /F F:\ on it and it repaired the file mentioned above (\minit\setupapi.log).
9. Put the hard back into T61, went to rescue & recovery, this time the error on the file was not showing up, but since the step #8, I have not been able to get pass the initial screen of rescue & recovery. It doesn't go in at all.
10. Found it through Google search, the famous post on this forum about fixing the Master Boot Record. Got the little program, burned on a CD, went through all of its steps, finished as described in the famous thread, but I am not sure if it has been any help to me so far.
11. In few other occasions, connected the hard through the external enclosure to another computer and found online and used programs like Disk Doctors Windows Recovery Data and EASEUS Data Recovery Wizard and was able to just read inside both NTFS main disk and FAT32 service disk (windows can also read the service disk but cannot read the main disk). Using the free version of EASEUS, I could even read and save my personal data since my last backup, so I am good to even format the T61 hard but still I don't want to give up on that.
12. While the lenovo harddisk is in it, in a restart went to BIOS (F1) and ran the harddisk diagnosis, It said: "Pass: Controller Diag, Error code 0000: Read verification failed". And after the "Test complete", it gave a red message in the middle of screen that "<<< An error was found. Call for service >>>"
13. As mentioned in #1, I don't have Lenovo's recovery Windows XP CD(s) for T61, but I have some other windows xp installation CD's, I thought I can put them in CD drive, boot up from CD, and try to recover or repair the windows, It seems that they tell me there is no harddisk in your computer!! When I press "R" to go to recovery console, it tells me: "Setup did not find any hard drives installed in your computer."
My questions for dear members of this forum are:
1. Can I recover my T61 harddisk with the above description? It is being read nicely with the recovery programs, so it should have not been damaged seriously. Please guide me to other things that I can try?
2. I can see and read the Service part of the drive from Windows (no recovery program needed) while connecting the drive through external enclosure to another computer. Can I run a program from the Service part of disk and make those T61 Recovery CD and DVD?
3. If I purchase the Recovery CD(s) from Lenovo, would they be doing any magic or help in my case described above?
4. Can I make recovery CD(s) from another T61 laptop and use them for mine?
Thanks all for reading my long post and helping me. God Bless.
Best Regards,
AL_K

Step One: Install windows
Step Two: run system update
Step Three: Your done (optionally have a beer and relax)
Sorry, step three was a bit of humor I added.
Actually these recovery CDs were produced before the first T61 was made, probably in 2006. The T61 line was replaced in 2008.
You can activate with the code on your COA, I've done it many times, just make sure you do a full (new) installation, not an upgrade, from an oem disc.
If you do end up using the original product recovery disc set, your steps are more like this...
1. Install disc one... wait 30-60mins
2. Install disc two... wait 30-60mins
3. Install disc three... wait 30-60mins
4. Install disc four... wait 30-60mins
5. Install disc five... wait 30-60mins
6. Install disc six... wait 30-60mins
7. Install disc seven... wait 30-60mins
8. Install disc eight... wait 30-60mins
9. download latest service pack for windows and install (over an hour)
10. Install (replace old version) system update and run.
11. go to windows update and update several years worth of patches and hotfixes. (1-4 hours)
12. kick back and have a warm beer and cold pizza, if there is any left after I finished hours ago and celibrated already.
Also, after going through all that, you've not only installed windows, then replaced nearly the entire operating system, but you've also used valuable harddisc space to make several redundant copies of the outdated files, drivers and apps.
Please understand, I'm not saying the recovery discs are a bad design, they work great, and back in 2006-7-8-9 I'd happily go through all that work, but today all the stuff on them is to old so it's futile to go through all that. It would be really nice if Lenovo updated the install discs, and we could download the latest version to use, but they basically just leave them untouched after the model line is released, so nothing on that disc is newer then about 2006.
I'll also add that both George and I have done this well over 100 times each, so we wouldn't be suggesting this if it wasn't the best option, but in the end you'll have a working system no matter which route you take to get there, so the only question to ask yourself is...
Do you like your beer cold and your pizza hot
Good luck, and enjoy your endeavours
ThinkPad W-510 i7-820QM(1.73-3.06GHz) Quad Core... ThinkPad T500, T9900, 8gb SSD...FrankNpad T-60p/61p (X9000 2.8ghz) 8gb SSD ips FlexView...ThinkPad T-61p (T9300 2.5ghz) 8gb ram...Thinkpad X-61 Tablet 4gb ram...ThinkPad A-31 (1.9ghz P4 1.5gb ram)

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Are you sure Q: partition is absolutely empty? Normally .WIM files on partition Q: are stored in hidden directory FactoryRecovery.
Check out Lenovo Factory Recovery Discs within Control Panel for creating factory image media.
x220 | i5-2520m | Intel ssd 320 series | Gobi 2000 3G GPS | WiFi
x220 | i5-2520m | hdd 320 | Intel msata ssd 310 series | 3G GPS | WiFi
Do it well, worse becomes itself
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Rescue and recovery files prompt issues

Hi all, I want to ask if there is a method to config rescue and recovery so it will automatically skip/retry files when it ran into trouble backing up?
At the moment R & R prompt me every time it tries to backup a file and failed. It gives me option to skip or retry backing up, that is fine with me other than the fact that I run my backup mostly at night expecting to have it done when I wake up so I can take my laptop to work. Now most of the times I have to cancel it when I woke up (because it is still at 2% or something) and I just do not have time to sit and go through all the prompts it has.
I have search the forum and there was a similar post last year when someone suggest to keep all those files in exclude list. This might work given time but it will takes me hours to sit through all the prompts and copy all the files names manually before I can try this solution. I wonder if there is a configuration file somewhere where I can instruct R & R to automatically skip/retry in this situation?
Thanks!

The school probably loaded a custom opertaing system image which most likely does not include the restore partition.
You will need to find a set of recovery discs if you want a factory image. Alternatively, You can load plain windows if you find an OEM install cd and use the product key number on the COA sticker located on the bottom of your Thinkpad. The drivers download from here.
T60 2623-D7U, 3 GB Ram. Dual boot XP and Linux Mint.
T400 2765-T7U Windows 7
Registered Linux User #160145
FYI: I am not employed by Lenovo

How to restore backed up files after I used Rescue and Recovery

Hi there lenovo community,
so I'm struggling to find a solution on how to open these files right here:
Link to image
First of all, the program I used to back up my hard drive was the Rescue and Recovery that my lenovo desktop came with. I used an external hard drive (WD My Passport, specifically) to back up my old hard drive. The problem that I'm facing right now is how I can open these files, they seem to be not working with any of the option programs the "open with" thingy offers me. If anyone knows an easy solution for this please please respond to me immediately.. I would really really appreciate it. I have important documents there.
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Moderator note: large image(s) converted to link(s): About Posting Pictures In The Forums

Hello CP101, It seems this file extention is a priority file format.
Here is a link that has some information on how to resolve the issue.
I would suggest reading all the suggestions, as some have different methods for resolving this issue.
Please click the White Kudos star on the left, to say thanks.
Please mark Accept As Solution if it solves your problem.

Recovering backup data from a previous version of Rescue and Recovery

Dear All,
can you please advice how can I restore the system&data (Windows 7)
I created recovery CDs and did the full backup (USB drive)
I changed disk (diagnostic reported warnings for the old one)
I recovered system from CD
I wanted to recover full backup/image from USB drive, however
after reboot R&R 4 starts and error message "... backup taken with previous version..." is displayed.
I wanted to recover single file (R&R 4.31) from USB drive, however
error message "The list box identifierwas not found" is displayed
What shall I do? upgrade R&R to 4.51? downgrade R&R to 4 (where are downloads)? something else? what R&R versions exist for W7?
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Thank you for coming back to my issue.
Creation date of \RRbackups: Jun 11, 2013
USB backup is Win7 backup.
What shall I look for in folder\rr.log? I am copying here the last unsuccesful recovery attempt>
Mon Jun 17 23:38:32 2013 RescueRecovery: In GetBackupFolderName, get local UUID!
Mon Jun 17 23:38:32 2013 RescueRecovery: loadBackups() - will check file m_iLocation=1, szBackups=C:\RRbackups\SZ\816B916B3551CB11-818F8F29B139CFE8\common\backups.dat
Mon Jun 17 23:38:32 2013 RescueRecovery: loadBackups() - deleteRegistryKey SOFTWARE\Lenovo\Rescue and Recovery\Backups\Local, C:\RRbackups\SZ\816B916B3551CB11-818F8F29B139CFE8\common\backups.dat
Mon Jun 17 23:38:32 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
Mon Jun 17 23:38:36 2013 RescueRecovery: Running: C:\Program Files (x86)\Lenovo\Rescue and Recovery\rrstrigger.exe -start
Mon Jun 17 23:38:37 2013 RescueRecovery: Getting GUI mask is 16
Mon Jun 17 23:38:38 2013 RescueRecovery: Running: C:\Program Files (x86)\Lenovo\Rescue and Recovery\rrstrigger.exe -start
Mon Jun 17 23:38:39 2013 RescueRecovery: OnInitDialog on Parent Panel and the nCount is 0
Mon Jun 17 23:38:39 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
Mon Jun 17 23:38:39 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
Mon Jun 17 23:38:39 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
Mon Jun 17 23:38:39 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
Mon Jun 17 23:38:39 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
Mon Jun 17 23:38:39 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
Mon Jun 17 23:38:39 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
Mon Jun 17 23:38:39 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
Mon Jun 17 23:38:39 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
Mon Jun 17 23:38:39 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
Mon Jun 17 23:38:39 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
Mon Jun 17 23:38:39 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
Mon Jun 17 23:38:39 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
Mon Jun 17 23:38:39 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
Mon Jun 17 23:38:39 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
Mon Jun 17 23:38:39 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
Mon Jun 17 23:38:39 2013 RescueRecovery: In GetBackupFolderName, get local UUID!
Mon Jun 17 23:38:39 2013 RescueRecovery: In GetBackupFolderName, get local UUID!
Mon Jun 17 23:38:39 2013 RescueRecovery: ClientGetSecondDiskInfo nSize=10
Mon Jun 17 23:38:39 2013 RescueRecovery: ServiceGetSecondDiskInfo nSize=10
Mon Jun 17 23:38:39 2013 RescueRecovery: ServiceGetSecondDiskInfo can not get RR_REGKEY_BACKUP_SECOND_DRIVE_SER_NUM=BackupSecondDriveSerNum
Mon Jun 17 23:38:39 2013 RescueRecovery: Enter FindLocalDrive
Mon Jun 17 23:38:40 2013 RescueRecovery: winGetDriveData find a (usb)
Mon Jun 17 23:38:42 2013 RescueRecovery: GetSecondBackupfolder iBackupDrive=-1 via FindSecondDrive
Mon Jun 17 23:38:44 2013 RescueRecovery: ClientGetSecondDiskInfo nSize=10
Mon Jun 17 23:38:44 2013 RescueRecovery: ServiceGetSecondDiskInfo nSize=10
Mon Jun 17 23:38:44 2013 RescueRecovery: ServiceGetSecondDiskInfo can not get RR_REGKEY_BACKUP_SECOND_DRIVE_SER_NUM=BackupSecondDriveSerNum
Mon Jun 17 23:38:44 2013 RescueRecovery: Enter FindLocalDrive
Mon Jun 17 23:38:44 2013 RescueRecovery: winGetDriveData find a (usb)
Mon Jun 17 23:38:47 2013 RescueRecovery: GetSecondBackupfolder iBackupDrive=-1 via FindSecondDrive
Mon Jun 17 23:38:48 2013 RescueRecovery: winClientIsUSBDrive begin
Mon Jun 17 23:38:48 2013 RescueRecovery: winClientIsUSBDrive 1
Mon Jun 17 23:38:48 2013 RescueRecovery: Get USB Drive message
Mon Jun 17 23:38:48 2013 RescueRecovery: winClientIsUSBDrive 2
Mon Jun 17 23:38:48 2013 RescueRecovery: winClientIsUSBDrive begin
Mon Jun 17 23:38:48 2013 RescueRecovery: winClientIsUSBDrive 1
Mon Jun 17 23:38:48 2013 RescueRecovery: Get USB Drive message
Mon Jun 17 23:38:49 2013 RescueRecovery: winGetDriveData find a (usb)
Mon Jun 17 23:38:49 2013 RescueRecovery: Get USB Drive message(winServiceIsUSBDrive)
Mon Jun 17 23:38:49 2013 RescueRecovery: winClientIsUSBDrive 2
Mon Jun 17 23:38:49 2013 RescueRecovery: In GetBackupFolderName, get local UUID!
Mon Jun 17 23:38:49 2013 RescueRecovery: D:\RRbackups\SZ\816B916B3551CB11-818F8F29B139CFE8
Mon Jun 17 23:38:49 2013 RescueRecovery: In GetBackupFolderName, get local UUID!
Mon Jun 17 23:38:49 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
Mon Jun 17 23:38:49 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
Mon Jun 17 23:38:49 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
Mon Jun 17 23:38:49 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
Mon Jun 17 23:38:49 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
Mon Jun 17 23:38:49 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
Mon Jun 17 23:38:53 2013 RescueRecovery: Set LOCAL to UUID and reload backup before delete backup!
Mon Jun 17 23:38:53 2013 RescueRecovery: In GetBackupFolderName, get local UUID!
Mon Jun 17 23:38:53 2013 RescueRecovery: loadBackups() - will check file m_iLocation=1, szBackups=C:\RRbackups\SZ\816B916B3551CB11-818F8F29B139CFE8\common\backups.dat
Mon Jun 17 23:38:53 2013 RescueRecovery: loadBackups() - deleteRegistryKey SOFTWARE\Lenovo\Rescue and Recovery\Backups\Local, C:\RRbackups\SZ\816B916B3551CB11-818F8F29B139CFE8\common\backups.dat
Mon Jun 17 23:38:53 2013 RescueRecovery: ServiceGetSecondDiskInfo nSize=10
Mon Jun 17 23:38:53 2013 RescueRecovery: ServiceGetSecondDiskInfo can not get RR_REGKEY_BACKUP_SECOND_DRIVE_SER_NUM=BackupSecondDriveSerNum
Mon Jun 17 23:38:53 2013 RescueRecovery: Enter FindLocalDrive
Mon Jun 17 23:38:53 2013 RescueRecovery: winGetDriveData find a (usb)
Mon Jun 17 23:38:53 2013 RescueRecovery: GetSecondBackupfolder iBackupDrive=-1 via FindSecondDrive
Mon Jun 17 23:38:55 2013 RescueRecovery: loadBackups() - will check file m_iLocation=32, szBackups=\common\backups.dat
Mon Jun 17 23:38:55 2013 RescueRecovery: loadBackups() - can't found file m_iLocation=32, szBackups=\common\backups.dat
Mon Jun 17 23:38:55 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
Mon Jun 17 23:38:55 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
Mon Jun 17 23:38:55 2013 RescueRecovery: In GetBackupFolderName, get local UUID!
Mon Jun 17 23:38:55 2013 RescueRecovery: ClientGetSecondDiskInfo nSize=10
Mon Jun 17 23:38:55 2013 RescueRecovery: ServiceGetSecondDiskInfo nSize=10
Mon Jun 17 23:38:55 2013 RescueRecovery: ServiceGetSecondDiskInfo can not get RR_REGKEY_BACKUP_SECOND_DRIVE_SER_NUM=BackupSecondDriveSerNum
Mon Jun 17 23:38:55 2013 RescueRecovery: Enter FindLocalDrive
Mon Jun 17 23:38:56 2013 RescueRecovery: winGetDriveData find a (usb)
Mon Jun 17 23:38:56 2013 RescueRecovery: winGetDriveData find a (usb)
Mon Jun 17 23:38:56 2013 RescueRecovery: In GetBackupFolderName, get local UUID!
Mon Jun 17 23:38:56 2013 RescueRecovery: D:\RRbackups\SZ\816B916B3551CB11-818F8F29B139CFE8
Mon Jun 17 23:38:56 2013 RescueRecovery: loadBackups() - will check file m_iLocation=8, szBackups=D:\RRbackups\SZ\816B916B3551CB11-818F8F29B139CFE8\common\backups.dat
Mon Jun 17 23:38:56 2013 RescueRecovery: loadBackups() - deleteRegistryKey SOFTWARE\Lenovo\Rescue and Recovery\Backups\USB, D:\RRbackups\SZ\816B916B3551CB11-818F8F29B139CFE8\common\backups.dat
Mon Jun 17 23:38:58 2013 RescueRecovery: GetSecondBackupfolder iBackupDrive=-1 via FindSecondDrive
Mon Jun 17 23:38:59 2013 RescueRecovery: winClientIsUSBDrive begin
Mon Jun 17 23:38:59 2013 RescueRecovery: winClientIsUSBDrive 1
Mon Jun 17 23:38:59 2013 RescueRecovery: Get USB Drive message
Mon Jun 17 23:38:59 2013 RescueRecovery: winClientIsUSBDrive 2
Mon Jun 17 23:38:59 2013 RescueRecovery: winClientIsUSBDrive begin
Mon Jun 17 23:38:59 2013 RescueRecovery: winClientIsUSBDrive 1
Mon Jun 17 23:38:59 2013 RescueRecovery: Get USB Drive message
Mon Jun 17 23:39:00 2013 RescueRecovery: winGetDriveData find a (usb)
Mon Jun 17 23:39:00 2013 RescueRecovery: Get USB Drive message(winServiceIsUSBDrive)
Mon Jun 17 23:39:00 2013 RescueRecovery: winClientIsUSBDrive 2
Mon Jun 17 23:39:00 2013 RescueRecovery: In GetBackupFolderName, get local UUID!
Mon Jun 17 23:39:00 2013 RescueRecovery: D:\RRbackups\SZ\816B916B3551CB11-818F8F29B139CFE8
Mon Jun 17 23:39:00 2013 RescueRecovery: In GetBackupFolderName, get local UUID!
Mon Jun 17 23:39:00 2013 RescueRecovery: ClientGetSecondDiskInfo nSize=10
Mon Jun 17 23:39:00 2013 RescueRecovery: ServiceGetSecondDiskInfo nSize=10
Mon Jun 17 23:39:00 2013 RescueRecovery: ServiceGetSecondDiskInfo can not get RR_REGKEY_BACKUP_SECOND_DRIVE_SER_NUM=BackupSecondDriveSerNum
Mon Jun 17 23:39:00 2013 RescueRecovery: Enter FindLocalDrive
Mon Jun 17 23:39:01 2013 RescueRecovery: winGetDriveData find a (usb)
Mon Jun 17 23:39:03 2013 RescueRecovery: GetSecondBackupfolder iBackupDrive=-1 via FindSecondDrive
Mon Jun 17 23:39:04 2013 RescueRecovery: winClientIsUSBDrive begin
Mon Jun 17 23:39:04 2013 RescueRecovery: winClientIsUSBDrive 1
Mon Jun 17 23:39:04 2013 RescueRecovery: Get USB Drive message
Mon Jun 17 23:39:05 2013 RescueRecovery: winClientIsUSBDrive 2
Mon Jun 17 23:39:05 2013 RescueRecovery: winClientIsUSBDrive begin
Mon Jun 17 23:39:05 2013 RescueRecovery: winClientIsUSBDrive 1
Mon Jun 17 23:39:05 2013 RescueRecovery: Get USB Drive message
Mon Jun 17 23:39:05 2013 RescueRecovery: winGetDriveData find a (usb)
Mon Jun 17 23:39:05 2013 RescueRecovery: Get USB Drive message(winServiceIsUSBDrive)
Mon Jun 17 23:39:05 2013 RescueRecovery: winClientIsUSBDrive 2
Mon Jun 17 23:39:05 2013 RescueRecovery: In GetBackupFolderName, get local UUID!
Mon Jun 17 23:39:05 2013 RescueRecovery: D:\RRbackups\SZ\816B916B3551CB11-818F8F29B139CFE8
Mon Jun 17 23:39:05 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
Mon Jun 17 23:39:05 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
Mon Jun 17 23:39:05 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
Mon Jun 17 23:39:05 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
Mon Jun 17 23:39:05 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
Mon Jun 17 23:39:05 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
Mon Jun 17 23:39:05 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
Mon Jun 17 23:39:05 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
Mon Jun 17 23:39:05 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
Mon Jun 17 23:39:05 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
Mon Jun 17 23:39:05 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
Mon Jun 17 23:39:05 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
Mon Jun 17 23:39:05 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
Mon Jun 17 23:39:05 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
Mon Jun 17 23:39:05 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
Mon Jun 17 23:39:05 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
Mon Jun 17 23:39:05 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
Mon Jun 17 23:39:05 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
Mon Jun 17 23:39:05 2013 RescueRecovery: OnPaint on Parent Panel and the nCount is 0
Mon Jun 17 23:39:09 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
Mon Jun 17 23:39:09 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
Mon Jun 17 23:39:12 2013 RescueRecovery: winClientIsUSBDrive begin
Mon Jun 17 23:39:12 2013 RescueRecovery: winClientIsUSBDrive 1
Mon Jun 17 23:39:12 2013 RescueRecovery: Get USB Drive message
Mon Jun 17 23:39:12 2013 RescueRecovery: winClientIsUSBDrive 2
Mon Jun 17 23:39:12 2013 RescueRecovery: winClientIsUSBDrive begin
Mon Jun 17 23:39:12 2013 RescueRecovery: winClientIsUSBDrive 1
Mon Jun 17 23:39:12 2013 RescueRecovery: Get USB Drive message
Mon Jun 17 23:39:13 2013 RescueRecovery: winGetDriveData find a (usb)
Mon Jun 17 23:39:13 2013 RescueRecovery: Get USB Drive message(winServiceIsUSBDrive)
Mon Jun 17 23:39:13 2013 RescueRecovery: winClientIsUSBDrive 2
Mon Jun 17 23:39:13 2013 RescueRecovery: In GetBackupFolderName, get local UUID!
Mon Jun 17 23:39:13 2013 RescueRecovery: D:\RRbackups\SZ\816B916B3551CB11-818F8F29B139CFE8
Mon Jun 17 23:39:13 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
Mon Jun 17 23:39:13 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
Mon Jun 17 23:39:15 2013 RescueRecovery: In GetBackupFolderName, get local UUID!
Mon Jun 17 23:39:16 2013 RescueRecovery: winGetDriveData find a (usb)
Mon Jun 17 23:39:16 2013 RescueRecovery: In GetBackupFolderName, get local UUID!
Mon Jun 17 23:39:16 2013 RescueRecovery: D:\RRbackups\SZ\816B916B3551CB11-818F8F29B139CFE8
Mon Jun 17 23:39:16 2013 RescueRecovery: loadBackups() - will check file m_iLocation=8, szBackups=D:\RRbackups\SZ\816B916B3551CB11-818F8F29B139CFE8\common\backups.dat
Mon Jun 17 23:39:16 2013 RescueRecovery: loadBackups() - deleteRegistryKey SOFTWARE\Lenovo\Rescue and Recovery\Backups\USB, D:\RRbackups\SZ\816B916B3551CB11-818F8F29B139CFE8\common\backups.dat
Mon Jun 17 23:39:16 2013 RescueRecovery: Restore executed: location=8 level=0
Mon Jun 17 23:39:17 2013 RescueRecovery: In GetBackupFolderName, get local UUID!
Mon Jun 17 23:39:17 2013 RescueRecovery: In CreateSpecialBackupFolder, get szBackupFolder is C:\RRbackups\SZ\816B916B3551CB11-818F8F29B139CFE8
Mon Jun 17 23:39:17 2013 RescueRecovery: CreateSpecialBackupFolder: szBackupFolder= C:\RRbackups, szMidiumFolder = C:\RRbackups\SZ
Mon Jun 17 23:39:17 2013 RescueRecovery: Running: icacls "C:\RRbackups" /inheritance:r
Mon Jun 17 23:39:17 2013 RescueRecovery: Running: icacls "C:\RRbackups" /grant:r *S-1-5-18OI)(CI)F /T /C
Mon Jun 17 23:39:17 2013 RescueRecovery: icacls Legacy folder: C:\RRbackups\*
Mon Jun 17 23:39:17 2013 RescueRecovery: icacls Legacy folder: "C:\RRbackups\SZ" /inheritance:d
Mon Jun 17 23:39:17 2013 RescueRecovery: Running: icacls "C:\RRbackups\SZ" /inheritance:d
Mon Jun 17 23:39:17 2013 RescueRecovery: Running: icacls "C:\RRbackups\SZ" /grant:r *S-1-1-0OI)(CI)F /T /C
Mon Jun 17 23:39:17 2013 RescueRecovery: Running: icacls "C:\RRbackups\SZ" /inheritance:d
Mon Jun 17 23:39:17 2013 RescueRecovery: Running: icacls "C:\RRbackups\SZ" /grant:r *S-1-1-0OI)(CI)F /T /C
Mon Jun 17 23:39:17 2013 RescueRecovery: Running: icacls "C:\RRbackups" /remove *S-1-1-0
Mon Jun 17 23:39:17 2013 RescueRecovery: Running: icacls "C:\RRbackups" /remove *S-1-5-32-544

Rescue and Recovery 4.5. Rescue media can't boot from FAT32 64GB flash drive.

T530 Windows 7. I did a full (base) backup to a 64GB USB flash drive formatted FAT32. R&R started by indicating “Rescue and Recovery Medium being created” and after a few hours finished the backup. When I click on ‘View all backups’ I can see the backup created. I then tested the flash drive to see if it’s bootable but the screen only shows rapidly moving white font gibberish over black background. I did the same as a test on a 8GB USB flash drive formatted NTFS (I had to stop the backup since 8GB was not enough space) but had no trouble booting from it. Both flash drives have the folders: boot, efi, Preboot, RRbackups, tvtos and files: bootmgr, bootmgr.efi, fcopy.ini. In other words, the only difference seems to be that it works with 8GB NTFS but not with 64GB FAT32. Is that the issue or just coincidence?
Solved!
Go to Solution.

The readme file for RNR 4.5.1 states:
Consideration 7
Unable to boot from a 64 GB USB memory key
When you create rescue media on a 64 GB USB memory key and then boot your computer from the memory
key, an error message is displayed, saying, ?¡ãError loading Operating System.?¡À
To solve the problem, change the 64 GB USB memory key to one with less storage capacity.
===
The question is.. is your Flash USB a memory key?
I would reformat the 64GB to NTFS, then run the Create Rescue Media option onto it. Then try to boot the USB.
There is another post out here stating on certain USB sticks, you have to PREFORMAT it, using diskpart command, before using the Create Rescue Media option..
This link might help:
http://support.lenovo.com/en_US/detail.page?LegacyDocID=MIGR-74246

T61 upgraded to Windows 7, now can't install Rescue and Recovery or Bios update.

I have a T61 6459 CTO that had XP SP3 on it. I upgraded to WIndows 7. I tried to install TVTVRNR450_025en, but I get an error msg "Rescue and Recovery does not support installing from the Operating System which upgrade from a legacy pre-load system." I tried deleting all old RNR and CSS programs in the old files after the install, but nothing seems to work. There is nothing listed in my add/remove programs. My Thinkvantage button doesn't work. How do I remove the old RNR? Should I have done that prior to installing Windows 7? Do I need to re-install my XP backup and start over? My Bios update extracts, but doesn't install. Help!

Hi, FSURN82
I did some research and was able to find this thread from Lenovo Forums. There are a few other people having similar issues. For some, installing an older version of Rescue and Recovery (sometimes even the one for their OS before the upgrade) would work fine. For some, however, they could not get it to work, so they would create backups manually using Windows.
As for the BIOS issue, what version are you currently running and to what version are you trying to upgrade?
Thanks,
Adam
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Create Recovery Media crashes on Windows 7 SP1 and Rescue and Recovery 4.51.0045.00

I installed Rescue and Recovery 4.51.0045.00 right after a fresh installation of Windows 7 Home Premium SP1 (Build 7601 64 bit) on my Thinkpad Edge 11. After hitting "Advanced Rescue and Recovery" and then "Create Rescue Media" I get a "Create Recover Media has stopped working" error with the problem Signature:
Problem Event Name: APPCRASH
Application Name: RRMedia.exe
Application Version: 4.51.27.0
Application Timestamp: 513d7dbd
Fault Module Name: RRMedia.exe
Fault Module Version: 4.51.27.0
Fault Module Timestamp: 513d7dbd
Exception Code: c0000005
Exception Offset: 00004451
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 3d61
Additional Information 2: 3d617f89c03aec75ed4c33477fb666c5
Additional Information 3: 62ba
Additional Information 4: 62ba33999ddd637bc95b614e6779b3ea
Uninstalling and then reinstalling Rescue and Recovery doesn't work - I still get the same error when trying to create recovery media.
Any tips would be greatly appreciated.

Hi Customer,
We have below workaround for fixing your issue, would you please try and feedback result to me?Thanks.
delete the below registrykey :
"spilock"="1382411866.78"
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Lenovo\spi\RNR Boot Media]
"spilock"="1382411866.78"

Bitlocker & ThinkVantage Rescue and Recovery on 64 Windows 7 Enterprise

Hi
I am attempting to setup ThinkVantage Rescue and Recovery 4 on a X300 ThinkPad with 64bit Windows 7 Enetrprise and BitLocker enabled. A installed ThinkVantage Rescue and Recovery 4 after turning on BitLocker, as stated in considerations in ThinkVantage Rescue and Recovery 4 readme file. When I press the blue ThinkVantage button and then F11, it starts ThinkVantage Rescue and Recovery 4, but shortly after splash screen with life-belt appears the notebook restarts and BitLocker requires keyfile to continue. When I give it the key file it boots nomally. However if I restart and attempt to enter ThinkVantage Rescue and Recovery 4 again - the same story repeats, so I'm unable to use ThinkVantage Rescue and Recovery 4. Then I disabled BitLocker encryption on boot drive, and ThinkVantage Rescue and Recovery 4 started to work normally, without touching anythnig else.
So, finally are Bitlocker & ThinkVantage Rescue and Recovery 4 compatible on 64 Windows 7 Enterprise? Any one having success with this combination?
Thanks, George

Its a known bug already reported by many thinkpad users running 64bit versions of Win7,Microsoft might issue a fix.If you want to report it to them
www.connect.microsoft.com
Cheers and regards,
• » νιנαｿѕαяα∂нι ѕαмανє∂αм ™ « •
●๋•کáŕádhí'ک díáŕý ツ
I am a volunteer here. I don't work for Lenovo

Ideas to improve the Rescue and Recovery System

Hi,
some weeks ago I ned to restore my system, while this process there was some difficulties with the Rescue and Recovery. But First my configuration:
I'm using a T61p with Windows Vista Ultimate installed.
On the System there are 5 Partitions
1. Rescue and Recovery
2. Windows Bootstrap
3. BitLocker Encrypted Windows Partition
4. Linux /boot
5. Encrypted Linux LVM
So, one morning I tried to start my ThinkPad and nothing worked anymore. After a Short time I found out that the boot sector of the windows bootstrap partition was corrupted. The Linux Partition worked fine and was startable with a GRUB CD-Rom.
Ich checked out the Rescue and Recovery system and was sad that I isn't possible to recover the boot sector of the bootstrap partition. The only way to rescue my system was to reinstall windows at all!
Thats a bad solution, because you can recover the boot sector with every OEM-DVD of Windows Vista, but this DVD is not available for a ThinkPad user.
So I backuped my files and reinstalled the system. While the reinstallation process rescue and recovery gives the option to install windows on C:. But on such a multiboot configuration it is not very clear what drive C: is. After some experiment I think he is taking the first parition after Rescue and Recovery or the first free space after it. At this place it would be much better if I can choose a parition for the installation.
So, if a Lenovo engineer is reading this, please think about to:
- Include some tools like boot sector recovering in the Rescue and Recovery system
- Adding a mode where you can choose the parition to install Windows.
Over and above that I'm really happy with my ThinkPad.
Thanks for reading.

Greetings,
This isn't so much a reply to Cobelius, or a solution, but a commiseration of sorts. Or at least an "I hear ya, buddy, I wish they'd improve some things about Rescue and Recovery, too."
I notice that no one else has replied to this thread. I hope at least that someone will read these posts, and pass 'em on to the appropriate developers.
Here's my story:
I am, overall, extremely happy with my brand, spanking new T500. So far, I'm only running a single OS, Vista Business 64.
However, I did make the following 'tweaks' to my setup, which brings out the flaws in the Rescue and Recovery software:
1) I used Truecrypt 6.1a to encrypt my system partition (leaving the original rescue partition intact)
(Side Note: Where my original drive C came with tons of empty space, I used DISKPART to shrink it a bit an created another primary partition as drive D. Hey, why the heck not? Originally, I wanted TrueCrypt to encrypt the entire drive, but this failed. Truecrypt said this was due to a hardware failure, but 20 hours of my life wasted scanning the drive with HDD Regenerator 1.51 revealed no bad sectors. So now Drive D is encrypted as an ordinary TrueCrypt container and mounted upon login. I'm okay with this solution, but if anyone wants to research why TrueCrypt couldn't do the whole disk, you have my thanks in advance.)
2) I bought a Maxtor BlackArmor(tm) hardware-encrypted USB external drive to use for my backups. I successfully used the Lenovo Rescue and Recovery tool to both create specific file backups as well as to image my entire drive C onto the BlackArmor device, once I mounted it (by running a built-in executable and supplying it with my secret password)
3) I set a Lenovo BIOS password for unlocking the boot hard drive.
So far, so good. I type the BIOS drive password, then theTrueCrypt password, and Vista takes over 12 minutes to become usable and, well, that's a Microsoft issue, isn't it?
But, here's the deal: WHAT IF I CAN'T BOOT FROM THE HARD DRIVE ANYMORE? Well, TrueCrypt made me create a bootable rescue CD which can restore my encrypted boot sector or permanently decrypt my hard drive. What it can also do is let me press the ESC key to boot without providing a password, which does a supposedly wonderful thing -- since it fails to boot my drive C, it takes me straight into the Lenovo Rescue And Recovery session.
The problem is, the Lenovo boot (version 4) takes me AUTOMATICALLY into a self-repair utility which wastes another 10 minutes of my time to finally tell me --d'uh-- that my boot sector is 'corrupted' (it isn't; it's merely ENCRYPTED by TrueCrypt. As it should be).
FLAW NUMBER 1: Rescue and Recovery should provide a default menu where automatic diagnosis is a CHOICE the user can elect not to make, or abort if it has begun.
FLAW NUMBER 2: You guys should enhance what appears to be a Vista PE environment (or BartPE, or whatever) with a few utilities, including an Explorer-like browser to examine the disk (which would snow nothing in my case, as my drives are encrypted), and a command prompt, and the ability to launch executables. The environment should also recognize USB drives.
As it happens, I used a third-party Vista PE rescue CD, Active@ Partition Recovery, to boot an environment having the utilities I needed. Using this tool, I was able to recognize a USB key that had TrueCrypt installed in 'traveller' mode (no windows registry keys needed). Running this app and providing my truecrypt password enabled me to unlock my Drive C, albeit by mounting it as another drive letter. This made it possible to read and write to my disk.
The encrypted Maxtor drive is visible, too, from this boot environment, but it appears as a CD-ROM drive, and yields no secrets until you run an executable file on it and enter the drive's password. And that worked, too. So I could find files to copy over to my hard drive, if I needed to.
However, in order to RESTORE files to my drive, I'd still need to be able to run Rescue and Recovery, or at least the Recovery portion. Which brings me to:
FUNDAMENTAL FLAW NUMBER 3: You need to create a Recovery tool that can run from within an external USB drive, without requiring shared .DLLs in various subfolders or windows registry entries. Lord knows, I certainly tried to copy RestoreNow.exe from C:\Program Files (x86)\Lenovo\Rescue and Recovery onto my Maxtor drive, along with whatever DLLs it called for, but it was hopeless. The damned thing just wouldn't run from the USB drive on the PE environment.
The way I see it, then, is that there really is no way to restore my hard drive should I suffer a catastrophic failure. Major bummer.
FUNDAMENTAL FLAW NUMBER 4: When I got my laptop, I created a series of recovery disks using the Lenovo supplied software. Booting with the first CD, however, only proved depressing, as I had to agree that the ONLY purpose for this CD was to recover my PC to factory-shipped condition. Which meant erasing my drive and restoring it with the contents of the other DVDs. But I want to restore what I backed up with Rescue and Recovery! My life SINCE the laptop shipped from the factory! Geez, Louise, why not let me choose to do THAT, too?
(Of course, the boot CD would need to allow me to execute the Maxtor program that unlocks my encrypted USB drive, and also let me execute TrueCrypt to unlock my hard drive.)
I sure hope someone forwards this to a developer who'll take it seriously, after s/he stops chuckling. You guys should just ship a usable Vista PE rescue CD with every laptop, I think. And a recovery-only tool that doesn't need DLLs or Registry Entries to run. It would help in so many ways.
In the meantime, I guess I'd better do all I can to ensure my laptop's hard drive doesn't die on me.
Again, other than for this teeny problem that "don't amount to a hill o' beans in this crazy world," I'm really happy with my T500.
Thanks for reading this, too. And happy holidays.

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