Rescue and Recovery Not Finding Backups On USB Drive During Restore

Currently running Windows 7 Pro 64-bit on a W510. Rescue and Recovery cannot find my backups on the USB drive when trying to restore. They can be seen when not in restore mode. There are two partitions on the USB drive. The second contains the backups. I also tried plugging the drive into a server to access it as a network drive with the same result. R&R version 4.30.0025.00. I do not believe it has changed since I started the backups.
Solved!
Go to Solution.

Just a think, I'm pretty sure is about your version of R&R. Just between R&R4.30 and 4.31 is not compatible.
Knowledge is of two kinds. We know a subject ourselves, or we know where we can find information on it.
ThinkPad T510 4313-CTO Windows 8 x64 - Intel Core i7-620M - NVIDIA NVS 3100M - 8GB RAM - 240GB SSD- Intel Centrino Ultimate-N 6300 - Gobi 2000.
ThinkPad Helix 3697-CTO Windows 8.1 x64 - Intel Core i7-3667U - Intel HD Graphics 4000 - 8GB RAM- 256GB SSD - Intel Centrino Advanced-N 6205 - Ericsson C5621gw

Similar Messages

Rescue and Recovery not finding my cd drive

I have a t510 and the cd drive does work, but trying to create a backup to cd fails due to the program not recognizing my cd drive.
I have updated the software, checked for drivers, etc...
Any suggestions?

I've had issues on ThinkPads running XP where some silly utility like Sonic DLA grabs the CD/DVD drive and prevents other utilities from accessing it. I was able to fix that by finding the DLA tab in the drive's properties and killing it.
I hope they aren't shipping that kind of crapware on 510s, but thought I should mention the possibility just in case.
Hopefully Vince69's suggestion will get you going.
Z.
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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Rescue and Recovery 4.5: Boot Environment does not list Backups on USB Drive

Hello,
I have a fresh installed Windows 7 on a X 230 and am now setting up my backup. The notebook came without an OS so I installed Win7, all drivers and the Thinkvantage Software myself. Then I made a backup with Rescue and Recovery 4.5 to an external USB 3.0 HDD. The Backup is listed in the Windows program, but when I boot to Rescue and Recovery, the backup is not listed.
Since there arent any options I could change during the backup or the recovery, I have no idea what went wrong..
Thanks!

In the standalone boot of RNR, go to the advanced GUI, chose Restore. After a few screens, you will see a restore from location, default is Local Hard drive. This is a drop down list. USB option is available in the drop down list. The USB must be connected during the standalone boot. If the backup is NOT the same UUID as your system, check the box that says show backups from all systems.
Also read my post dated Nov 22,2011 . RNR backup reverts to local. This may not apply to USB backups.

Rescue and Recovery not recognizing USB DVD writer on X200

I have a SAMSUNG SE-S084B USB CD/DVDRW that reads/burns DVD-R ok in ImgBurn. I already have backup made on the hard drive by RR.
I tried to use the Rescue and Recovery Advanced mode -> menu-Advanced -> "Copy backup from hard drives" to make a set up of backup on the DVD-Rs. However, RR doesn't recognize my USB DVD writer, and therefore I cannot proceed the backup.
Please advise how to make backups on a DVD for Thinkpad X200. Thanks a lot!

I got it!
You just need to be patient. It can take up to two hours.
I wasted about 30 minutes in the fine quality customer support of inner-city Atlanta just to be told it takes that long. 30 minutes.
I am extremely unimpressed with Atlanta customer service, and the rep's advice after 25 minutes was that he was going to send me a couple more recovery disks! He had no idea about anything I was talking about. I complained to the manager who finally told me to just wait. However when I complained to him he thought it was a joke.
Customer service in Lenovo, especially their Atlanta location is a farce. You're welcome for me having to sit through that.

Rescue and recovery 4.21 backup stays at 0%

Hi all,
I try to find a solution but nothing proposed on other threads worked for me up until know.
Product: ThinkCentre M55e
Rescue and recovery 4.21 with latest patches
Operating system: Windows XP Pro - SP3
From the rr.log I see the following:
Sun Aug 15 12:07:58 2010 RescueRecovery: Loc=8 NoPrimary=0
Sun Aug 15 12:07:58 2010 RescueRecovery: WriteFile: Error 233
Sun Aug 15 12:07:59 2010 RescueRecovery: getProxyPipeName-Empty buffer returned from WTSQuerySessionInformation1.
Sun Aug 15 12:07:59 2010 RescueRecovery: No user found to run command 'C:\Program Files\Common Files\Lenovo\msgbox.exe', waiting...
Then it stays at 0% and the only way to close the application is to stop it from Task Manager. Then and I have to uninstall and reinstall r&r in order to make the application operational again.
Any suggestion would be much appreciated.
Thank you.
Solved!
Go to Solution.

Hi and thank you again for your information.
No relevant information in the OS event viewer so I tried the Debugviewer application.
I started Debugviewer just before lunching R&R, and I got the following
00000000 12:01:58 πμ SFilter!SfFsControlMountVolume:              Mount volume success for          8A9E9848 "\Device\Harddisk0\DR0", status=00000000
00000001 12:01:58 πμ SFilter!SfAttachToMountedDevice:             Attaching 8A3615D0 to volume      8A3582B0 "\Device\Harddisk0\DR0"
00000002 12:01:58 πμ SFilter!SfFsControlMountVolume:              Mount volume - attached successfully to      8A9E9848 "\Device\Harddisk0\DR0", status=00000000
00000003 12:02:01 πμ SFilter!SfFsControlMountVolume:              Mount volume success for          8A9E9848 "\Device\Harddisk0\DR0", status=00000000
00000004 12:02:01 πμ SFilter!SfAttachToMountedDevice:             Attaching 8A3D4C98 to volume      8A10B418 "\Device\Harddisk0\DR0"
00000005 12:02:01 πμ SFilter!SfFsControlMountVolume:              Mount volume - attached successfully to      8A9E9848 "\Device\Harddisk0\DR0", status=00000000
00000006 12:02:02 πμ SFilter!SfFsControlMountVolume:              Mount volume success for          8A9E9848 "\Device\Harddisk0\DR0", status=00000000
00000007 12:02:02 πμ SFilter!SfAttachToMountedDevice:             Attaching 8A303308 to volume      8A25B950 "\Device\Harddisk0\DR0"
00000008 12:02:02 πμ SFilter!SfFsControlMountVolume:              Mount volume - attached successfully to      8A9E9848 "\Device\Harddisk0\DR0", status=00000000
00000009 12:02:02 πμ SFilter!SfFsControlMountVolume:              Mount volume success for          8A9E9848 "\Device\Harddisk1\DR3", status=00000000
00000010 12:02:02 πμ SFilter!SfAttachToMountedDevice:             Attaching 8A1008C0 to volume      8A2EFAE0 "\Device\Harddisk1\DR3"
00000011 12:02:02 πμ SFilter!SfFsControlMountVolume:              Mount volume - attached successfully to      8A9E9848 "\Device\Harddisk1\DR3", status=00000000
00000012 12:02:02 πμ SFilter!SfFsControlMountVolume:              Mount volume success for          8A9E9848 "\Device\Harddisk0\DR0", status=00000000
00000013 12:02:02 πμ SFilter!SfAttachToMountedDevice:             Attaching 8A0D8890 to volume      8A0ACC70 "\Device\Harddisk0\DR0"
00000014 12:02:02 πμ SFilter!SfFsControlMountVolume:              Mount volume - attached successfully to      8A9E9848 "\Device\Harddisk0\DR0", status=00000000
00000015 12:02:02 πμ SFilter!SfFsControlMountVolume:              Mount volume success for          8A9E9848 "\Device\Harddisk1\DR3", status=00000000
00000016 12:02:02 πμ SFilter!SfAttachToMountedDevice:             Attaching 8A1BE320 to volume      8A1BE1E8 "\Device\Harddisk1\DR3"
00000017 12:02:02 πμ SFilter!SfFsControlMountVolume:              Mount volume - attached successfully to      8A9E9848 "\Device\Harddisk1\DR3", status=00000000
00000018 12:02:02 πμ SFilter!SfFsControlMountVolume:              Mount volume success for          8A9E9848 "\Device\Harddisk0\DR0", status=00000000
00000019 12:02:02 πμ SFilter!SfAttachToMountedDevice:             Attaching 8A0E5EF8 to volume      8A0E5DC0 "\Device\Harddisk0\DR0"
00000020 12:02:02 πμ SFilter!SfFsControlMountVolume:              Mount volume - attached successfully to      8A9E9848 "\Device\Harddisk0\DR0", status=00000000
00000021 12:02:02 πμ SFilter!SfFsControlMountVolume:              Mount volume success for          8A9E9848 "\Device\Harddisk1\DR3", status=00000000
00000022 12:02:02 πμ SFilter!SfAttachToMountedDevice:             Attaching 8A101978 to volume      8A0F4890 "\Device\Harddisk1\DR3"
00000023 12:02:02 πμ SFilter!SfFsControlMountVolume:              Mount volume - attached successfully to      8A9E9848 "\Device\Harddisk1\DR3", status=00000000
00000024 12:02:17 πμ SFilter!SfFsControlMountVolume:              Mount volume success for          8A9E9848 "\Device\Harddisk0\DR0", status=00000000
00000025 12:02:17 πμ SFilter!SfAttachToMountedDevice:             Attaching 8A131320 to volume      8A0A3C70 "\Device\Harddisk0\DR0"
00000026 12:02:17 πμ SFilter!SfFsControlMountVolume:              Mount volume - attached successfully to      8A9E9848 "\Device\Harddisk0\DR0", status=00000000
00000027 12:02:17 πμ SFilter!SfFsControlMountVolume:              Mount volume success for          8A9E9848 "\Device\Harddisk1\DR3", status=00000000
the same info repeating
00000060 12:03:24 πμ SFilter!SfFsControlMountVolume:              Mount volume success for          8A9E9848 "\Device\Harddisk1\DR3", status=00000000
00000061 12:03:24 πμ SFilter!SfAttachToMountedDevice:             Attaching 8A0A95B0 to volume      8A0A9478 "\Device\Harddisk1\DR3"
00000062 12:03:24 πμ SFilter!SfFsControlMountVolume:              Mount volume - attached successfully to      8A9E9848 "\Device\Harddisk1\DR3", status=00000000
00000063 12:03:24 πμ SFilter!SfFsControlMountVolume:              Mount volume success for          8A9E9848 "\Device\Harddisk1\DR3", status=00000000
00000064 12:03:24 πμ SFilter!SfAttachToMountedDevice:             Attaching 8A0D9AF0 to volume      8A0D99B8 "\Device\Harddisk1\DR3"
00000065 12:03:24 πμ SFilter!SfFsControlMountVolume:              Mount volume - attached successfully to      8A9E9848 "\Device\Harddisk1\DR3", status=00000000
00000066 12:03:24 πμ SFilter!SfFsControlMountVolume:              Mount volume success for          8A9E9848 "\Device\Harddisk0\DR0", status=00000000
00000067 12:03:24 πμ SFilter!SfAttachToMountedDevice:             Attaching 8A0E5A28 to volume      89CEB9C0 "\Device\Harddisk0\DR0"
00000068 12:03:24 πμ SFilter!SfFsControlMountVolume:              Mount volume - attached successfully to      8A9E9848 "\Device\Harddisk0\DR0", status=00000000
00000069 12:03:24 πμ SFilter!SfFsControlMountVolume:              Mount volume success for          8A9E9848 "\Device\Harddisk1\DR3", status=00000000
00000070 12:03:24 πμ SFilter!SfAttachToMountedDevice:             Attaching 89CEB310 to volume      8A10C888 "\Device\Harddisk1\DR3"
00000071 12:03:24 πμ SFilter!SfFsControlMountVolume:              Mount volume - attached successfully to      8A9E9848 "\Device\Harddisk1\DR3", status=00000000
00000072 12:03:25 πμ SFilter!SfFsControlMountVolume:              Mount volume success for          8A9E9848 "\Device\Harddisk1\DR3", status=00000000
00000073 12:03:25 πμ SFilter!SfAttachToMountedDevice:             Attaching 8A0AFEF8 to volume      8A0AFDC0 "\Device\Harddisk1\DR3"
00000074 12:03:25 πμ SFilter!SfFsControlMountVolume:              Mount volume - attached successfully to      8A9E9848 "\Device\Harddisk1\DR3", status=00000000
00000075 12:03:25 πμ SFilter!SfFsControlMountVolume:              Mount volume success for          8A9E9848 "\Device\Harddisk0\DR0", status=00000000
00000076 12:03:25 πμ SFilter!SfAttachToMountedDevice:             Attaching 8AA4BEF8 to volume      8A361DE0 "\Device\Harddisk0\DR0"
00000077 12:03:25 πμ SFilter!SfFsControlMountVolume:              Mount volume - attached successfully to      8A9E9848 "\Device\Harddisk0\DR0", status=00000000
00000078 12:03:25 πμ SFilter!SfFsControlMountVolume:              Mount volume success for          8A9E9848 "\Device\Harddisk1\DR3", status=00000000
00000079 12:03:25 πμ SFilter!SfAttachToMountedDevice:             Attaching 8A4A9AF0 to volume      89CE16F8 "\Device\Harddisk1\DR3"
00000080 12:03:25 πμ SFilter!SfFsControlMountVolume:              Mount volume - attached successfully to      8A9E9848 "\Device\Harddisk1\DR3", status=00000000
00000081 12:03:25 πμ SFilter!SfFsControlMountVolume:              Mount volume success for          8A9E9848 "\Device\Harddisk1\DR3", status=00000000
00000082 12:03:25 πμ SFilter!SfAttachToMountedDevice:             Attaching 89CF5890 to volume      8A0EEAF0 "\Device\Harddisk1\DR3"
00000083 12:03:25 πμ SFilter!SfFsControlMountVolume:              Mount volume - attached successfully to      8A9E9848 "\Device\Harddisk1\DR3", status=00000000
00000084 12:03:25 πμ SFilter!SfFsControlMountVolume:              Mount volume success for          8A9E9848 "\Device\Harddisk1\DR3", status=00000000
00000085 12:03:25 πμ SFilter!SfAttachToMountedDevice:             Attaching 89CCDEF8 to volume      8A0B0D50 "\Device\Harddisk1\DR3"
00000086 12:03:25 πμ SFilter!SfFsControlMountVolume:              Mount volume - attached successfully to      8A9E9848 "\Device\Harddisk1\DR3", status=00000000
00000087 12:03:25 πμ SFilter!SfFsControlMountVolume:              Mount volume success for          8A9E9848 "\Device\Harddisk0\DR0", status=00000000
00000088 12:03:25 πμ SFilter!SfAttachToMountedDevice:             Attaching 8A1BF1F0 to volume      89CDA888 "\Device\Harddisk0\DR0"
00000089 12:03:25 πμ SFilter!SfFsControlMountVolume:              Mount volume - attached successfully to      8A9E9848 "\Device\Harddisk0\DR0", status=00000000
00000090 12:03:25 πμ SFilter!SfFsControlMountVolume:              Mount volume success for          8A9E9848 "\Device\Harddisk1\DR3", status=00000000
00000091 12:03:25 πμ SFilter!SfAttachToMountedDevice:             Attaching 8A0AF8A0 to volume      89CDD418 "\Device\Harddisk1\DR3"
00000092 12:03:25 πμ SFilter!SfFsControlMountVolume:              Mount volume - attached successfully to      8A9E9848 "\Device\Harddisk1\DR3", status=00000000
Until number 92 I see some information relevant to R&R, then I lunch the backup but do not receive any other information in the Debugviewer log. After number 92 is only information about symantec live update.
I got below the same message in the rr.log
Sun Aug 22 00:03:24 2010 RescueRecovery: Loc=8 NoPrimary=8
Sun Aug 22 00:03:25 2010 RescueRecovery: getProxyPipeName-Empty buffer returned from WTSQuerySessionInformation1.
Sun Aug 22 00:03:25 2010 RescueRecovery: No user found to run command 'C:\Program Files\Common Files\Lenovo\msgbox.exe', waiting...
I do not get any help from the information above. Please have a look and let me know if this gives you any ideas what might be wrong in my RnR application. I have tried uninstalling and reinstalling RnR several times but no luck.
Thanks,
gathan

Using Rescue and Recovery to make backups from 3 different machines

Hello, I have three Thinkpad laptops, T400, X61 and R61i. I want to back up them using one external HD. The HD is divided into three partitions, the smallest for X61, the medium for R61i and the largest - for T400. I backed up all my laptops into the proper partitions (base backups), but now, then I want to make partial backups, they all are going to the largest partition (intended for T400). Is it possible (and how) to cause R&R to always use the same partition for each laptop while backing up it?
Solved!
Go to Solution.

Please read the following post:
http://forums.lenovo.com/t5/ThinkVantage-Technologies/Rescue-and-Recovery-backup-partition-second-ha...
From this post:
(1) Learn how to change security/options to peak inside the RRbackups folder
(2) The conclusion
outside of an existing RNR folder, For a NEW create RRbackups folder, it will choose the partition with the MOST FREE space.
===
I will offer some commentary and match it to what you are seeing.
(1) What release of RNR are on the 3 machines? same release? The newer RNR (been like this for a while), uses the UUID to separate backups within the SAME backup folder.
(2) for the C drive hdd, you CAN select another partition on the C drive hdd to hold the rrbackups folder, from the Advanced menu parms. This option is NOT available for second HDD.
(3) You will always have a RRbackups folder on the C drive. If you uninstall RNR, the C drive RRbackups is deleted. ***** Any RRbackups on external hdd will remain***
(4) What you want to do will not work. RNR is expecting one RNR backups folder on the external hdd, thus implying only one backups folder. From RNR windows, view backups will ONLY show backups that match the UUID of the machine RNR is running on. If you run RNR standalone, you can go to the restore panel and check the "show all backups from all machines" options. This should show all 3 of your machines backups. There is no advantage to have 3 partitiions for 3 backup folder. Sounds nice, wont work.
===
I will walk you thru a basic how it works on your end. Correct me if you see something else.
(1) external HDD
part 1. small.
part 2. medium
part 3. large
All new partitions. All empty. Back up large machine, it will chose part 3, create RNR backups folder, Take a FULL base backup. It will store the backup location in the C \RRbackups and the registry. This entry in the folder is named 0. It should be roughly 1/2 the size of the Large machine C drive. Lets say 39 GB. Run the next run. This is an incremental backup (your term = partial). This entry is named 1, and will be 2 GB., etc.
You uninstall RNR. Reinstall, change location to Second. Run a backup. This will be an incremental backup (2) and will continue where it left off. (ie, it should find the old folder with uuid inside).
(2) the mess
You backup medium computer. It will find the part3 RNR backups but no matching UUID. humm.. Will it use folder on part3 or choose a largest free space partition, like part 2. You will have to test. I would vote for part 3.
===
In summary:
I believe RNR is designed for only 1 rrbackups folder on an external HDD, regardless of the number of partitions. You seem to indicate you have 3 RRbackups folders on 3 partitions. Look inside each folder. It might be just using part3 for all your backups and you just dont see it. (ie, were you using part 1 for small machine, took a backup, then added part 2 and part 3, etc). This might work. Small machine is locked in on small part 1. Large is locked in on part3. But if you uninstall RNR on small machine, reinstall, take backup. hum. It will probably switch over to part 3. or find part 1.
This is risk and time you do not need to take. You want a solid plan that works. Based on this mess, I think RNR folks decided to design only 1 RNR backups folder on external.

Rescue and Recovery -- How to Backup the Partition

Hi there, folks.
I'm trying to create a backup of the default factory image on a partition of my harddrive. I originally ran Windows 7 64 bit Professional. I tried out Windows 8 and just this past weekend returned to Windows 7 with a friend's copy of it. However, Rescue and Recovery doesn't seem to recognize that the partition contains the backup image.
Mainly, I'm confused because the current version of ThinkVantage and R&R is completely different than the software that, just a month ago, was constantly reminding me of the partition and that it needed to be restored. Any help?
Does anyone know how to backup JUST a partition? Thank you!

One work-around that I have used successfully when I had an Acronis image but no R&R image is to do a full restore to factory using the factory recovery media (from Lenovo or home made on the TP) and then restoring only the windows partition from the non-Lenovo image. This should leave the service partition, the MBR, and track 0 in the Lenovo mystery mode, and let the think button work, and you get your cloned up-to-date OS.
I should add that in one of my experiments w/multi-booting and fiddling partitions, after using this procedure with Vista on my T400, vista wouldn't boot. It required a bootable vista DVD to run the vista boot repair procedure (twice). After that, "think" and vista booted as expected. I don't know of any way to do that with Lenovo install media. If no MS Vista DVD is available, there are stripped down versions with the repair stuff only floating around the web. The usual precautions re downloads apply. There may be manual ways to repair the vista boot stuff that I haven't found yet.
I can't say with certainty that this will always be necessary. I may have screwed something up during the two step restore process.
The magic "think" button is (potentially) pretty useful, but it and the "new improved" vista boot process are a little too fragile, IMNSHO.
Z.
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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ThinkVantage Rescue and Recovery 4 delete backups on T60p?

I have been trying to delete old backups on t60p with ThinkVantage Rescue and Recovery 4.21.0015.00 to make more room on my main and backup hard drives, but it says that I don't have enough room to delete the backup. I also have been trying to figure out what are the best ones to delete, as some seem to be more complete. The main drive has 8.26 GB and my backup has 1.74 GB. Can I just delete the older folders on the hard drive? Also, how do I create room on the recovery partition or remove it? It is taking up half of my 100 GB, so I am constantly running out of room.
Thanks,
Vince
T60p, 8743CTO, Bios 7IET36WW (1.17), Intel Core II Duo T7200, 2 GB RAM
Vince
T60p, Model 8743CTO, CPU T7200 Core II Duo, RAM 2 GB, Mobility ATI

vguinnane, welcome to the forum,
in the advanced settings of R&R - view/delete backups - select the last backup and delete it on it's own, you should then be able to delete the other backups.
As the backups are dependant on each other deleting everything between the first and last backup will render the last backup useless, you must work backwards.
Andy ______________________________________
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Rescue and recovery not working

I wiped my hard drive and installed Ubuntu. Now I need Vista back to use some testing software for my state bar exam. Rescue and Recovery discs as well as f11 system restore keep giving me a startup error. Is Vista gone for good? Lenovo wants to charge me $45 to send discs that will work. Can get an an .iso for this version (Vista Business 64 SP1, I think) somewhere and use my product activation key on the bottom of the PC? I don't have time to search the forums and i'm not really an expert. Please help.
Solved!
Go to Solution.

http://www.mydigitallife.info/2009/04/29/windows-vista-with-sp2-rtm-slipstreamedintegrated-dvd-iso-i...
something here should work for you.
T430u, x301, x200T, x61T, x61, x32, x41T, x40, U160, ThinkPad Tablet 1838-22R, Z500 touch, Yoga Tab 2 Windows 8.1, Yoga Tablet 3 Pro
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Rescue and Recovery with T40 booting the system (XP) without restoring factory configuration

(plus bas en français)
Hi,
I've a T40 which I want to restore the factory configuration.
I've installed the up-to-date version of Rescue and Recovery but :
- when launching Rescue & Recovery from XP, it does not offer to restore the factory configuration
- at least, this is feasible when I press the "Access IBM" blue button when starting the computer...
- ... even if factory configuration restore is available there, it does not work. Indeed, it asks me to confirm and then starts the computer again without restoring anything.
Can someone help me please ?
Bonjour,
J'ai un T40 pour lequel je souhaite restaurer la configuration usine.
J'ai installé la toute dernière version de Rescue and Recovery mais :
- quand je lance Rescue & Recovery depuis XP, je n'ai pas la possibilité de restaurer la configuration usine.
- à la rigueur, c'est pas grave car quand j'appuie sur le bouton bleu "Access IBM" lors du démarrage du pc, Rescue & Recovery me propose de restaurer la configuration d'usine... mais ne fonctionne pas. En effet, après avoir confirmé l'opération, le système redémarre et lance XP sans avoir restaurer quoi que ce soit.
Quelqu'un peut m'aider svp ?

hey sylvain,
for the Rescue and Recovery to work, did you make a backup of the system via recovery media ?
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Rescue and Recovery 4 DOES NOT RESCUE/COPY LARGE FILES?!

Hello all,
Thank you in advanced for helping me out/any helpful advice you may have.
System:
Windows XP Professional
T61
4 GB RAM
2.50 Ghz Dual Core Intel Processor
120 GB Hard Drive
140m nVidia Quadro video card (256 MB available memory I believe)
Problem Summary:
I ran into the unlucky computer problem of having a Microsoft.net framework addon for Firefox 3.5.3 result in a fatal interaction leaving me unable to boot up in both safe and normal mode. If you do have this addon, please uninstall it NOW, so that it does not happen to you. There is no current fix or patch for it as far as I know. Luckily, I have the (formerly) fantastic Rescue and Recovery 4 to backup my files and fix things.
So in sequence of what I did:
Tried several different attempts to fix problem to no avail (via google searches on the Rescue and Recovery Browser)
Decided that it would be best to just reformat the drive and start a clean install.
I had not done a real back up recently (several months due to my own carelessness and being busy).
I chose to do a full factory restore using the 'Rescue My Files' option, since I had never done a backup using the included Lenovo Software, I usually just ran my own manual ones in Windows.
To be on the safe side, I just decided to transfer my entire hard drive directory 'C:' to my 500 GB External Western Digital Hard Drive. I know I didn't really NEED all the files (like program files I would just need to reinstall anyway). I just wanted to return my computer to how it was as fast as possible.
Rescue and Recovery registered as copying all my data (rougly 50-60 GB) of data to my external USB Hard Drive.
I then unplugged my External USB Drive From the computer once it said it was complete. Rescue and Recovery proceeds with the factory restore.
Things are going well, factory restore is successful, no problems yet.
Once Windows was functional again and I had remade my usernames and settings just as it was before the crash, I plugged in my External HD again to restore my files.
Every file that I copied was there EXCEPT FOR MY MOST IMPORTANT ONES. It appears the directory, 'C:\Documents and Settings\Justin\My Documents'
AND
'C:\Documents and Settings\Justin\Desktop'
DID NOT COPY. I DID A DOUBLE CHECK, and the program said that all files had transferred successfully and I saw the directories on the USB Hard Drive in the Rescue and Recovery View. (I did not do a double check on another windows computer with my USB Hard Drive, however as I did not have access to one at the time and I was trusting in the Lenovo software, which did actually manage to rescue all the files, except for my most important ones.)
Is there anyway way that:
That because these files were so large (probably account for 50% of all data copied to my external USB Drive or 10-15 GB a piece), that the Rescue and Recovery file simply "passed over them"? The other files appeared to copy perfectly fine.
There was an error with the program, like a file size limit cap that Rescue and Recovery cannot surpass so they were just skipped over?
My own carelessness? Are all the root files not selected when you choose the entire 'C:' Drive as a directory? I did just choose to copy/rescue the entire 'C:' Drive and everything else (besides my two most important files) seemed to copy over so I do not beleive that this is the case.
I did not individually, select each file in the 'C:\Documents and Settings' because I assumed that it would select each of the root files within it. (Is that not the case?)
That the files are 'hiding' somewhere due to their large size?
Most importantly of all:
IS THERE ANYWAY THAT I CAN RECOVER MY DATA? There is about 2 years worth of photos, music, documents, etc. that I would like to have back that I do not have a recent back up of.
If anything, does anyone know WHY this happened? It was my understanding that Lenovo Rescue and Recovery was some of the best software for emergency crashes out there. And now it has failed me miserably. I'd at least like to know why it happened so that I may not repeat my mistake (or put too much faith in Lenovo) for the future.
I've run some data recovery software but I know it will not recovery all the files that I once had in their state before my hard drive was reformatted back to factory settings.
Thank you,
-nofeet3
Justin

Hello , and ARGH !
I AM HAVING THE EXACT SAME PROBLEM RIGHT NOW !
If anybody could help this would really be appreciated .
Here is the story
Lenovo SL500
Windows XP SP3 I think
Specs maybe not too important
My computer has some corrupted file and will not boot in normal or safe mode . When I try to do either , it starts booting , but before it finishes the load-up-windows screen , it displays an error message which says
" lsass.exe - System Error
the endpoint format is invalid "
and then goes no further , and the machine simply restarts itself again and would do this indefinitely if I didn't stop it .
SO when it starts booting and shows the Lenovo Logo , I press the Lenovo Help/Tool Button to enter Rescue and Recovery [not sure what version it is , I cannot find information within it] and it gives me the option to Rescue files before recovering the system . I have the same problem as Nofeet3.
It rescues all the small files
BUT WILL NOT RESCUE ANY OF MY IMPORTANT FILES
CERTAINLY IT DOES NOT RESCUE ANYTHING BIG [or bigger than roughly 2mb]
It rescues picture files BUT WILL NOT RESCUE MUSIC FILES !!
It may not even rescue bigger picture files , but I haven't noticed any pictures it has not copied since I can't go through ALL my picture files to see exactly what it has / hasn't copied.
However , not a single music file is copied.
It will NOT show up on the hard drive . What is strange , is when I try to plug the hard drive back in to try and copy the music files again , as I tried it a few times , it asks me if I would like to Write these files over the files already there , as though it has already copied. I check the hard disk , and these fils have definitely NOT copied onto the Disk . They are nowhere to be found .
I don't think the files are hiding , but if they are , maybe somebody could tell me where.
I suspect though that Rescue and Recovery has "recorded" the files as having been copied , some kind of record , EVEN THOUGH THEY HAVEN'T !! Or if they have , they are absolutely invisible . WEIRD !
nofeet3
It is NOT because you selected the whole C drive , and is not due to any carelessness on your part. I have selected all files individually , and have tried time and time and time again , when I plug the ext hard drive into my other laptop to see if the files copy , they don't . I have tried this over and over and over again desperately all today , it is not working , even going so far as to select individual files rather than bigger directories to try and transfer in smaller in smaller batches ,just in case it couldn't handle large transfers all at once . That is not the case either . It just simply will not transfer files roughly bigger than 2mb . NO MUSIC !! THIS IS VERY FRUSTRATING !!
I am not sure at present whether this program can rightly be called "Rescue and Recover". It is one of the main reasons I selected Lenovo , and this is not a good demonstration of it's abilites at all .
PLEASE HELP ME !!
ANY HELP WOULD BE HIGHLY APPRECIATED !!
Thanks so much in advance for any help anybody can give , and best regards ,
Carl .

Rescue and recovery doesn't see my backup

I installed windows 7 a few days ago, I had vista, but I'm having some problems. the first
one is system migration assistant. I asked it to transfer my music folder and my passwords
from the password manager, which it both didn't. it ust didn't transfer them. luckily, I made
a backup before starting this business, but I can't see it when I open rescue and recovery!
the backup is on an external USB hard drive. when I open Rescue and Recovery, advanced
mode, set prefferred backup location to USB, start recovery and then list the backups, nothing is shown.
one more thing, if I was able to see the backup, getting back my music wouldn't be that much
of a trouble, but I think getting back my passwords will be more difficult. what's the easiest way
of getting back my passwords if I am able to see the backup?
when I open the RRbackups folder on the drive, there is a folder \RRbackups\Documents and Settings\Daniel Bakker\AppData\Roaming\Lenovo\Client Security Solution,
which contains a .pwm file, a file from which I suppose it holds the password data. so I thought, let's use the import function from the
password manager. but then of course it asks for the password which the file is encrypted with.
the password isn't my windows password, but is there any way to find out with which password it is encrypted?

I've seen some versions of R&R refuse to show backups when their total space taken was at or near the limit set in R&R. In advanced mode, set the limit as high as possible and see if they appear.
This is if you are working from the installed R&R. If you're running from a rcovery CD, never mind...
Z.
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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Rescue and Recovery 4.21 - X200 Not Working?

Hi All,
Running an X200 which is going perfectley except I'm unable to make a backup using the Rescue & Recover 4.21 software. I have tried to make a base image to both HDD and USB HDD, it goes through the process until 100% then gives the message : "The backup did not complete successfully" with no other info.
When you go back to check the USB HDD no space has been used.
I have looked up the logs for RR and get this :
Wed Oct 22 00:35:41 2008 RescueRecovery: Running: C:\Program Files (x86)\Common Files\Lenovo\msgbox.exe /t=56 /id=66 /icon=wait
Wed Oct 22 00:35:52 2008 RescueRecovery: Running: C:\Program Files (x86)\Common Files\Lenovo\msgbox.exe /exit
Wed Oct 22 00:35:54 2008 RescueRecovery: Running: C:\Program Files (x86)\Lenovo\Rescue and Recovery\br_funcs.exe backup local level=0 destination="D:\RRbackups" drive=S: location=1 nice=0 pw=0 uuid=0 compress encrypt
Wed Oct 22 00:35:58 2008 RescueRecovery: br_funcs returned error code 0x58A
Wed Oct 22 00:35:58 2008 RescueRecovery: Backup failed. Free Space High=0x00000006 Low=0x913C9000
Wed Oct 22 08:39:16 2008 RescueRecovery: Unable to send ENCRYPT_OFF IOCTL: Error 1 SetFilter
Wed Oct 22 08:47:36 2008 RescueRecovery: Unable to send ENCRYPT_OFF IOCTL: Error 1 SetFilter
Wed Oct 22 09:33:33 2008 RescueRecovery: Unable to send ENCRYPT_OFF IOCTL: Error 1 SetFilter
Can anyone help understand these errors?
Thanks
Roderic

I looked into my Event Viewer and got a hint. Also, knowing that my anti-virus program,
BitDefender, has a feature that prevents modification to the registry without permission from
me, and I hadn't been asked for such, I decided to turn that feature off and try again.
That worked, and I now have the latest version of Rescue and Recovery installed.
Bob Stockler
G41 - 2886-5TU - Mobile Pentium 4 532 - 3.06 Gh
2 Gb RAM - 80 Gb Toshiba 5400rpm HDD - Win XP Pro

Can not restore factory operating system by Rescue and Recovery lenovo 3000 N200 - please HELP!!!

Hello,
I am in very big problem hope you can help my with it!
i have lenovo 3000 N200 Notebook , my operating system since yesterday i have been formated the partition C after Rescue and Recovery didn't help and install a diffrent OS, i didn't delete the lenovo Partition!!
now i can't access the Rescue and Recovery
my qustion is - can i some how restore the factory OS by Rescue and Recovery??
TNX
Tal,

The only other option, before calling service and ordering recovery disks, is to try the Rescue and Recovery - Recovery repair diskette. And yes, a floppy drive will be required.
Andy ______________________________________
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Rescue and Recovery Won't Open on My R61i Laptop

Computer: 2008 Lenovo R61i Laptop with Windows XP, SP 3, 2 GB RAM, Intel Duo Core processor, 34 GB free on the hard drive
I had been wondering why my 160 GB hard drive was filling up even though I only have 10 GB of documents, photos, and videos saved, so I downloaded a little program called windirstat, and it told me that 50 GB was being used for RRbackups. Google told me what that is, and I opened it and checked to see how many backups were there (it said 5, counting an initial "basic" backup). I attempted to delete the newest one, but I can't tell if the process finished, and now I can't get Rescue and Recover to even open. I have defragged my hard drive, I have tried it in SAFE MODE, nothing works.
Here are my questions and additional info:
Is the initial "basic" backup where the backup of the Windows XP operating system is located? (I'm guessing that if the answer is "yes," then I don't want to delete that backup.) The size of this backup is 36 GB.
If so, could that backup be moved to an external hard drive and still be usable?
I also have Go Back (keeps a compressed image of my hard drive on the same drive for restoration of files and reverting the hard drive to a previous status). I have used this program for years and would rather use it that Rescue and Recovery for incremental backups because it's automatic and updates more often.
I also now use Carbonite, so I may need to rethink how I should use R & R and GoBack.
I'm thinking that I would like to keep the R&R initial back for Windows files but tell R&R to not to any more backups, then continue to use GoBack and Carbonite.
The primary problem at the moment is that R&R won't open at all, so I can't delete any backups and I can't tell it to stop trying to do incremental backups. HELP!
Thanks in advance,
Jim King

Hi,
can you please describe, how did you tried to delete the RnR backup? Using GUI, or manually in the RRbackups?
NOTE: The files stored in the RRbackup are encrypted and each file has also a metadata file, that conatins the informations on the purpose of that one file and some other usefull informations for RnR so that the restore can work.
Here are the answers on your questions:
1) If I understand it correctly, then the answer is YES. In case you have placed all the RnR backups localy, then the basic/initial backup and also the other incremental backups are stored exactly in the RRbackups folder.
2) YES, you can move it, BUT not manually. You need to use the RnR GUI to copy/move the backup on a network drive, or USB HDD. You can read more about this option in the Manual for RnR (sorry I don't want to describe it in here, as this is a bit longer description). So please review following guide:
http://download.lenovo.com/ibmdl/pub/pc/pccbbs/thinkvantage_en/rnr43dg.pdf
Page 61 describes this process using the rrcmd.exe utility.
3) I think, this is just a note
4) same here
5) In this case, it's of course possible to keeep just the original/inicial backup. In case you don't want to do any other backups, then you just make sure, that you dissable the scheduler of RnR and don't do any other backups.
6) For this situation, the crucial point is, what did you deleted in the RRbackups. However, the first point, that I would do is to reinstall, or repair RnR. NOTE: Please use the same package, or the package, that is stored on your system. From Add/REmove programs.
Please let me know, if you have any add questions to this situation.
Cheers

Rescue and Recovery Not Finding Backups On USB Drive During Restore

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